FORM 10-Q SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 (Mark One) |X| QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2003 OR |_| TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ___________ Commission file number: 00-15997 FILENET CORPORATION (Exact name of Registrant as specified in its charter) Delaware 95-3757924 (State or other jurisdiction of (I.R.S. Employer corporation or organization Identification No.) 3565 Harbor Boulevard, Costa Mesa, CA 92626 (Address of principal executive offices) (Zip code) (714) 327-3400 (Registrant's telephone number including area code) Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes |X| No |_| Indicate by check mark whether the Registrant is an accelerated filer as defined in Rule 12b-2 of the Securities Exchange Act of 1943: Yes |X| No |_| As of August 12, 2003, there were 36,496,332 shares of the Registrant's common stock outstanding.FILENET CORPORATION Index Page Number PART I. FINANCIAL INFORMATION.......................................... 3 Item 1. Unaudited Condensed Consolidated Financial Statements ........ 3 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations .................................. 20 Item 3. Quantitative and Qualitative Disclosures about Market Risk..... 37 Item 4. Controls and Procedures........................................ 38 PART II. OTHER INFORMATION.............................................. 39 Item 1. Legal Proceedings.............................................. 39 Item 4. Submission of Matters to a Vote of Shareholders................ 39 Item 6. Exhibits and Reports on Form 8-K............................... 40 SIGNATURE ............................................................... 41 INDEX TO EXHIBITS............................................................. 42 2 PART I. FINANCIAL INFORMATION Item 1. Unaudited Condensed Consolidated Financial Statements FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands, except share amounts) June 30, December 31, 2003 2002 ASSETS Current assets: Cash and cash equivalents $ 157,330 $ 130,154 Short-term investments 25,694 29,188 Accounts receivable, net 37,611 44,839 Inventories, net 1,919 2,568 Prepaid expenses and other current assets 15,201 13,317 Deferred income taxes 802 802 Total current assets 238,557 220,868 Property, net 30,883 34,641 Long-term investments 22,814 25,864 Goodwill 24,480 16,907 Intangible assets, net 8,606 3,029 Deferred income taxes 20,048 21,792 Other assets 3,929 4,935 Total assets $ 349,317 $ 328,036 LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 7,074 $ 7,706 Customer deposits 4,611 2,962 Accrued compensation and benefits 18,213 20,729 Unearned maintenance revenue 51,348 38,945 Other accrued liabilities 14,237 15,224 Total current liabilities 95,483 85,566 Unearned maintenance revenue and other liabilities 2,584 3,565 Commitments and contingencies (Note 9) Stockholders' equity: Preferred stock - $0.10 par value; 7,000,000 shares authorized; none issued and outstanding Common stock - $0.01 par value; 100,000,000 shares authorized; 37,464,825 shares issued and 36,366,825 shares outstanding at June 30, 2003; and 37,014,512 shares issued and 35,916,512 shares outstanding at December 31, 2002 210,911 206,676 Retained earnings 55,966 53,178 Accumulated other comprehensive loss (1,060) (6,382) Treasury stock, at cost; 1,098,000 shares (14,567) (14,567) Net stockholders' equity 251,250 238,905 Total liabilities and stockholders' equity $ 349,317 $ 328,036 See accompanying notes to unaudited condensed consolidated financial statements. 3 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) Three Months Ended June 30, Six Months Ended June 30, 2003 2002 2003 2002 Revenue: Software $ 33,555 $ 34,350 $ 69,077 $ 65,590 Customer support 41,164 37,281 79,862 73,844 Professional services and education 11,802 14,491 23,933 30,327 Hardware 596 2,105 1,294 4,707 Total revenue 87,117 88,227 174,166 174,468 Costs: Software 3,608 2,674 6,616 4,755 Customer support 8,715 9,807 18,484 19,895 Professional services and education 10,335 13,187 21,415 26,642 Hardware 1,253 1,585 2,055 3,510 Total cost of revenue 23,911 27,253 48,570 54,802 Gross Profit 63,206 60,974 125,596 119,666 Operating expenses: Sales and marketing 34,856 32,761 69,255 65,050 Research and development 19,680 18,924 38,982 36,229 In-process research and development - 400 - 400 General and administrative 8,326 8,605 16,152 16,793 Total operating expenses 62,862 60,690 124,389 118,472 Operating income 344 284 1,207 1,194 Other income, net 1,620 1,921 2,665 2,829 Income before income taxes 1,964 2,205 3,872 4,023 Provision for income taxes 512 471 1,084 925 Net income $ 1,452 $ 1,734 $ 2,788 $ 3,098 Earnings per share: Basic $ 0.04 $ 0.05 $ 0.08 $ 0.09 Diluted $ 0.04 $ 0.05 $ 0.08 $ 0.08 Weighted-average shares outstanding: Basic 36,173 35,543 36,057 35,452 Diluted 37,296 36,741 36,960 36,983 See accompanying notes to unaudited condensed consolidated financial statements. 4 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE OPERATIONS (In thousands) Three Months Ended Six Months Ended June 30, June 30, . 2003 2002 2003 2002 Net income $ 1,452 $ 1,734 $ 2,788 $ 3,098 Other comprehensive income: Foreign currency translation adjustments 3,363 5,401 5,360 4,991 Unrealized gains on securities: Unrealized holding gains (28) 89 (38) 14 Total other comprehensive income 3,335 5,490 5,322 5,005 Comprehensive income $ 4,787 $ 7,224 $ 8,110 $ 8,103 See accompanying notes to unaudited condensed consolidated financial statements. 5 FILENET CORPORATION UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) Six Months Ended June 30, 2003 2002 Cash flows from operating activities: Net income $ 2,788 $ 3,098 Adjustments to reconcile net income to net cash provided by operating activities: Purchased in-process research and development - 400 Depreciation and amortization 9,937 10,724 Loss on sale of fixed assets 28 10 Provision for doubtful accounts 26 612 Deferred income taxes 1,731 9 Changes in operating assets and liabilities, net of the effects of acquisition: Accounts receivable 8,918 15,403) Inventories 698 458 Prepaid expenses and other current assets 514 (3,969) Accounts payable (1,188) 2,630 Accrued compensation and benefits 1,633 2,438 Customer deposits and advances (3,363) (983) Unearned maintenance revenue 9,965 9,845 Income taxes payable (808) 886 Other (2,628) (5,015) Net cash provided by operating activities 28,251 5,740 Cash flows from investing activities: Capital expenditures (5,030) (6,506) Proceeds from sale of property 66 40 Note receivable from officer - (1,900) Cash paid for acquisition (8,073) (9,359) Purchases of marketable securities (60,199) (73,497) Proceeds from sales and maturities of marketable securities 64,305 55,100 Net cash used in investing activities (8,931) (36,122) Cash flows from financing activities: Proceeds from issuance of common stock 4,187 3,603 Principal payments on capital lease obligations - (854) Net cash provided by financing activities 4,187 2,749 Effect of exchange rate changes on cash and cash equivalents 3,669 4,421 Net increase in cash and cash equivalents 27,176 (23,212) Cash and cash equivalents, beginning of year 130,154 107,502 Cash and cash equivalents, end of period 157,330 84,290 Supplemental cash flow information: Interest paid 32 51 Income taxes paid $ 2,638 $ 120 See accompanying notes to unaudited condensed consolidated financial statements. 6 FILENET CORPORATION Notes To Condensed Consolidated Financial Statements (Unaudited) 1. BASIS OF PRESENTATION The accompanying unaudited interim condensed consolidated financial statements of FileNet Corporation (the "Company" or "FileNet") reflect all adjustments (consisting of normal recurring adjustments) necessary to present fairly the financial position of the Company at June 30, 2003, the results of its operations, and its comprehensive operations for the three and six months ended June 30, 2003 and 2002, and its cash flows for the six months ended June 30, 2003 and 2002. Certain information and footnote disclosures normally included in financial statements have been condensed or omitted pursuant to rules and regulations of the Securities and Exchange Commission (the "SEC"), although the Company believes that the disclosures in the condensed consolidated financial statements are adequate to ensure the information presented is not misleading. These condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, contained in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2002 filed with the SEC on March 28, 2003. The results of operations for the interim periods are not necessarily indicative of the operating results for the year, or any other future period. 2. RECENTLY ADOPTED ACCOUNTING PRONOUNCEMENTS In June 2001, the Financial Accounting Standards Board ("FASB") issued Statement of Financial Accounting Standards ("SFAS") No. 141, "Business Combinations," which was effective immediately. SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001 and it eliminated the pooling-of-interests method. The adoption of this standard did not have a significant impact on the Company's consolidated financial statements. The Company's acquisition of certain assets and certain liabilities of eGrail, Inc. in April 2002, and the acquisition of Shana Corporation in April 2003 were accounted for in compliance with this pronouncement (See Note 3 for details). In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which the Company adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. SFAS No. 142 requires purchased intangible assets other than goodwill to be amortized over their useful lives, unless these lives are determined to be indefinite. In accordance with this Standard, the Company does not amortize goodwill and indefinite life intangible assets but evaluates their carrying value annually or when events or circumstances indicate that their carrying value may be impaired. On the first day of July of each year, goodwill will be tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. As of June 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. The Company is currently testing for impairment with results expected by late August 2003. In August 2001, the FASB issued SFAS No. 144, "Accounting for Impairment or Disposal of Long-Lived Assets." This Statement addresses financial accounting and reporting for the impairment of long-lived assets and for the disposal of long-lived assets and discontinued operations. SFAS No. 144 superseded SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of," and is effective for fiscal years beginning after December 15, 2001. The adoption of this Standard on January 1, 2002 did not have a material impact on the Company's consolidated financial position and results of operations. 7 In July 2002, the FASB issued SFAS No. 146, "Accounting for Costs Associated with Exit or Disposal Activities," which addresses financial accounting and reporting for costs associated with exit or disposal activities and supersedes Emerging Issues Task Force ("EITF") Issue 94-3, "Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring)." SFAS No. 146 requires that costs associated with exit or disposal activities be recognized when they are incurred rather than at the date of a commitment to an exit or disposal plan. SFAS No. 146 also establishes that the liability should initially be measured and recorded at fair value. The Company adopted the provisions of SFAS No. 146 for exit or disposal activities initiated after December 31, 2002. The adoption of the provisions of SFAS No. 146 in the three and six months ended June 30, 2003 did not have a material impact on the Company's consolidated results of operations or financial position. In November 2002, the FASB issued FASB Interpretation No. ("FIN") 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees and Indebtedness of Others," an interpretation of FASB Statement Nos. 5, 57 and 107, and rescission of FIN 34, "Disclosure of Indirect Guarantees of Indebtedness of Others." FIN 45 elaborates on the disclosures to be made by the guarantor in its interim and annual financial statements about its obligations under certain guarantees that it has issued. It also requires that a guarantor recognize, at the inception of a guarantee, a liability for the fair value of the obligation undertaken in issuing the guarantee. The provisions related to recognizing a liability at inception of the guarantee for the fair value of the guarantor's obligations does not apply to product warranties or to guarantees accounted for as derivatives. The initial recognition and measurement provisions of this interpretation are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, while the disclosure requirements are effective for financial statements for interim or annual periods ending after December 15, 2002. The adoption of the recognition provisions of FIN 45 in the three and six months ended June 30, 2003 did not have a material impact on the Company's consolidated results of operations or financial position. In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure." This statement amends SFAS No. 123, "Accounting for Stock-Based Compensation," to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, this statement amends the disclosure requirements of SFAS No. 123 to require prominent disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing financial statements for interim periods beginning after December 15, 2002. The adoption of SFAS No. 148 did not have a material impact on the Company's consolidated results of operations or financial position. 8 The following table summarizes the Company's net income (loss) and net income (loss) per share on a pro forma basis had compensation cost for the Company's stock-based compensation plans been determined based on the provisions of SFAS No. 123, for the three and six months ended June 30, 2003 and 2002: Three Months Ended Six Months Ended June 30, June 30, (In thousands, except per share amounts) 2003 2002 2003 2002 Net income, as reported $ 1,452 $ 1,734 $ 2,788 $ 3,098 Deduct: Total stock-based employee compensation expense determined under fair value based method for all awards, net of related tax effects (2,062) (2,075) (4,101) (4,537) Pro forma net loss (610) (341) (1,313) (1,439) Earnings per share: Basic earnings per share - as reported $ .04 $ .05 $ .08 $ .09 Basic earnings (loss) per share - pro forma (.02) (.01) (.04) (.04) Diluted earnings per share - as reported .04 .05 .08 .08 Diluted earnings (loss) per share - pro forma $ (.02) $ (.01) $ (.04) $ (.04) Pro forma compensation cost of shares issued under the Employee Qualified Stock Purchase Plan is measured based on the discount from market value on the date of purchase in accordance with SFAS No. 123. For purposes of computing pro forma net income, we estimate the fair value of each option grant and employee stock purchase plan right on the date of grant using the Black-Scholes option-pricing model. The Black-Scholes option-pricing model was developed for use in estimating the value of traded options that have no vesting restrictions and are fully transferable, while the options issued by the Company are subject to both vesting and restrictions on transfer. In addition, option-pricing models require input of highly subjective assumptions including the expected stock price volatility. The Company uses projected data for expected volatility and expected life of its stock options based upon historical data. The assumptions used to value the option grants and the purchase rights are stated as follows: Three Months Ended Six Months Ended June 30, June 30, 2003 2002 2003 2002 Expected life (in years) 2 to 5 2 to 5 2 to 5 2 to 5 Expected volatility 64% 78% 64 - 66% 75 - 78% Risk free interest rates 1.63 to 4.36% 3.58 to 5.28% 1.63 to 4.76% 2.16 to 5.28% Expected dividend 0% 0% 0% 0% 9 In January 2003, the FASB issued FIN 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable interest entity's activities or entitled to receive a majority of the entity's residual returns or both. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after June 15, 2003. Certain of the disclosure requirements apply in all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. The Company does not have any variable interest entities as of June 30, 2003. The adoption of FIN 46 did not have a material impact on the Company's consolidated results of operations or its financial position. In April 2003, FASB issued SFAS No. 149, "Amendment of Statement 133 on Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristic of a derivative discussed in paragraph 6(b) of Statement 133, (2) clarifies when a derivative contains a financing component, (3) amends the definition of an underlying derivative to conform it to language used in FIN 45, and (4) amends certain other existing pronouncements, which will collectively result in more consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified after June 30, 2003. The Company does not believe that the adoption of SFAS No. 149 will have a material impact on its consolidated financial statements. In May 2003, FASB issued SFAS No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity." SFAS No. 150 establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the following instruments as liabilities in its balance sheet: o a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its assets at a specified or determinable date or upon an event that is certain to occur; o a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuer's equity shares, or is indexed to such an obligation, and requires the issuer to settle the obligation by transferring assets; and o a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuer's equity shares, or (3) variations inversely related to changes in the fair value of the issuer's equity shares. SFAS No. 150 is effective for financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003. SFAS No. 150 is to be implemented by reporting the cumulative effect of a change in accounting principle. The Company does not expect the adoption of SFAS No. 150 to have a material impact on its consolidated financial statements Reclassifications. Certain reclassifications have been made to prior-years' balances to conform to the current-year's presentation. 10 3. ACQUISITIONS On April 2, 2002, the Company acquired certain assets and assumed certain liabilities of eGrail, Inc. ("eGrail"), a Web content management company. This strategic acquisition provides additional Web Content Management ("WCM") software application capabilities that expand the Company's position in the Enterprise Content Management ("ECM") market, which contributed to the purchase price that resulted in goodwill. The purchase price for the acquisition consisted of $9.0 million in cash consideration and direct acquisition costs of $359,000. On April 2, 2003, the Company completed a stock purchase acquisition of Shana Corporation ("Shana"), an electronic forms management company. This strategic acquisition provides technology and experience to expand the Company's ECM offering with Enterprise Forms Management capability, which contributed to the purchase price and resulted in goodwill. The purchase price for the acquisition consisted of $8.55 million in cash, less $938,000 of acquired cash consideration, plus $184,000 in acquisition expenses and $277,000 paid for Non-Compete Agreements. In accordance with SFAS No. 141, "Business Combinations," these acquisitions were accounted for under the purchase method of accounting. The purchase price was allocated as follows: eGrail, Inc. Shana Corp. April 2, 2002 April 2, 2003 (In thousands) Net tangible assets $ 581 $ 2,725 Patents 24 - Acquired technology 3,300 4,000 Technical manuals and design documents - 600 Customer maintenance relationships - 800 In-process research and development 400 - Non-Compete Agreements - 277 Liabilities assumed (739) (2,494) Goodwill 5,793 3,103 Total purchase price $ 9,359 $ 9,011 Less cash acquired - (938) Net cash paid $ 9,359 $ 8,073 The Company allocated the purchase price of these acquisitions based on fair value. Statement of Financial Accounting Concepts No. 7 defines fair value as the amount at which an asset (or liability) could be bought or sold in a current transaction between willing parties, that is, other than in a forced or liquidation sale. The valuation of the eGrail assets included $400,000 of in-process research and development, which was expensed upon acquisition because technological feasibility had not been established and no future alternative uses, existed. New product development underway at eGrail at the time of the acquisition included the next generation of their WCM product that was in the early stages of design and only 5% complete at the date of the acquisition. The cost to complete the project was estimated at approximately $3.0 million to occur over a 12-month period. As of March 31, 2003 the project was complete and the Company incurred approximately $4.8 million of research and development expenses related to the project. The remaining purchase price was primarily allocated to tangible assets and goodwill. The acquired technology of $3.3 million was assigned a useful life of five years and patents of $24,000 were assigned a useful life of two years. The remaining purchase price of $6.0 million was primarily allocated to tangible assets and goodwill. Goodwill is tax deductible for this asset purchase. 11 The valuation of Shana resulted in acquired technology, technical manuals and design documents, and customer maintenance relationships. Since Shana had recently completed Version 4.1 of its eForms product, there was no in- process research and development underway at the time of the acquisition. Shana's technology manuals and design documents are the "roadmaps" for the eForms technology and will be used by FileNet product development. Recurring maintenance revenues are expected and estimable for Shana's customers based on the older and newer versions of eForms technology. The acquired technology of $4.0 million, the technical manuals and design documents of $600,000, and the customer maintenance relationships of $800,000 were assigned a useful life of five years. The remaining purchase price of $3.6 million was allocated primarily to goodwill. In accordance with SFAS No. 142, goodwill for both acquisitions will not be amortized but will be reviewed for impairment on an annual basis in July. (This evaluation is currently underway with an estimated completion date in late August.) Although the goodwill stemming from the Shana stock purchase is non-deductible for Canadian tax purposes, a Section 338(g) election will result in the reduction of taxable income for U.S. tax purposes on this transaction. Actual results of operations of the acquired eGrail business, as well as assets and liabilities of the acquired eGrail business, are included in the unaudited condensed consolidated financial statements from the date of acquisition. The pro forma results of operations data for the six-month period ended June 30, 2003 and 2002 presented below assumes that the eGrail acquisition had been made at the beginning of fiscal 2002. The pro forma data is presented for informational purposes only and is not necessarily indicative of the results of future operations nor of the actual results that would have been achieved had the acquisition taken place at the beginning of fiscal 2002. No pro forma information has been presented for the Shana acquisition, as the result did not have a material impact on the financial statements of the company during the reporting period. Six Months Ended June 30, 2003 Actual 2002 Pro Forma (in thousands) Revenue $ 174,166 $ 175,220 Net income 2,788 1,245 Earnings per share: Basic $ .08 $ .04 Diluted $ .08 $ .03 4. GOODWILL AND PURCHASED INTANGIBLE ASSETS In acquisitions accounted for using the purchase method, goodwill is recorded for the difference, if any, between the aggregate consideration paid for an acquisition and the fair value of the net tangible and identified intangible assets acquired. SFAS No. 142 requires a periodic review of goodwill and indefinite life intangibles for possible impairment. Intangible assets with definite lives must be amortized over their estimated useful lives. Shana goodwill and intangible assets were recorded on our Canadian subsidiary and a portion of the goodwill and intangible assets for previous acquisitions was allocated to our Ireland subsidiary. This results in foreign exchange translation fluctuation. The following table represents the balance of goodwill as of December 31, 2002 and the changes in goodwill for the six months ended June 30, 2003: 12 Goodwill (in thousands) Balance as of December 31, 2002 $ 16,907 Goodwill acquired during the period 3,103 Adjustments 3,498 Foreign currency gain 972 Balance as of June 30, 2003 $ 24,480 Other adjustments to goodwill included $1.7 million for the write-off of a prepaid royalty and the recognition of a $1.7 million deferred tax asset. Prior to the Shana acquisition, FileNet licensed the eForms technology from Shana under an agreement that resulted in a prepaid royalty. The remaining balance of this prepaid royalty fee was considered additional investment in Shana and was allocated to goodwill. A deferred tax asset was recorded under purchase accounting for the estimated future tax effects of the identified intangibles with a corresponding entry to goodwill of $1.7 million. Acquired technology, technical manuals and design documents, customer maintenance relationships, non-compete agreements and patents are the Company's only intangible assets subject to amortization under SFAS No. 142. These assets were recorded in connection with the acquisition of asstes of eGrail in April 2002 and the acquisition of Shana in April 2003, and are comprised of the following as of December 31, 2002 and June 30, 2003: Intangible Assets Subject to Amortization Foreign Balance as of December 31, 2002 Accumulated Currency (in thousands) Gross Amortization Fluctuation Net Acquired technology and Other Intangibles $ 3,468 $ (532) $ 79 $ 3,015 Non-compete agreements - - - - Patents 25 (12) 1 14 Total $ 3,493 $ (544) $ 80 $ 3,029 Intangible Assets Subject to Amortization Foreign Balance as of June 30, 2003 Accumulated Currency (in thousands) Gross Amortization Fluctuation Net Acquired technology and Other Intangibles $ 8,868 $ (1213) $ 673 $ 8,328 Non-compete agreements 277 (29) 24 272 Patents 25 (21) 2 6 Total $ 9,170 $ (1,263) $ 699 $ 8,606 13 Acquired technology, technical manuals and design documents, and customer maintenance relationships are being amortized over a useful life of five years, patents are being amortized over a useful life of two years, and the non-compete agreements are being amortized between two and three years. Amortization expense for amortizing intangible assets was $494,000 and $677,000 for the three and six months ended June 30, 2003, and $168,000 for the three and six months ended June 30, 2002. Estimated future amortization expense (excluding foreign exchange effect) of purchased intangible assets as of June 30, 2003 is as follows (in thousands): Fiscal Year Amount 2003 (remaining 6 months) $ 1,017 2004 2,024 2005 1,990 2006 1,926 2007 1,356 2008 293 Total Amortization Expense $ 8,606 5. EARNINGS PER SHARE Basic earnings per share are computed by dividing net income for the period by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income by the weighted-average number of common shares outstanding plus the dilutive effect of outstanding stock options and shares issuable under the employee stock purchase plan using the treasury stock method. The number of dilutive options excluded from the basic EPS calculation for the three and six months ended June 30, 2003 were 1,123,000 and 903,000 shares, compared to 1,198,000 and 1,531,000 for the comparable periods in 2002. The following table sets forth the computation of basic and diluted earnings per share for the three and six months ended June 30, 2003 and 2002: Three Months Ended Six Months Ended June 30, June 30, 2003 2002 2003 2002 (in thousands, except per share amounts) Net Income $ 1,452 $ 1,734 $ 2,788 $ 3,098 Shares used in computing 36,173 35,543 36,057 35,452 basic earnings per share Dilutive effect of stock plans 1,123 1,198 903 1,531 Shares used in computing diluted earnings per share 37,296 36,741 36,960 36,983 Earnings per basic share $ 0.04 $ 0.05 $ 0.08 $ 0.09 Earnings per diluted share $ 0.04 $ 0.05 $ 0.08 $ 0.08 14 6. ACCUMULATED OTHER COMPREHENSIVE LOSS Accumulated other comprehensive loss for the six months ended June 30, 2003 is comprised of the following: Foreign Unrealized Accumulated Currency Holding Other Translation Gain Comprehensive Adjustment (Loss) (Loss) (in thousands) Balance, December 31, 2002 (6,448) 66 (6,382) Six month period changes 5,360 (38) 5,322 Balance, June 30, 2003 (1,088) 28 (1,060) 7. OPERATING SEGMENT DATA The Company has prepared operating segment information in accordance with SFAS No. 131, "Disclosures About Segments of An Enterprise and Related Information," to report components that are evaluated regularly by the Company's chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance. The Company is organized geographically and by line of business. The line of business management structure is the primary basis upon which financial performance is assessed and resources allocated. The Company's reportable operating segments include Software, Customer Support, Professional Services and Education, and Hardware. The Software operating segment develops and markets the Company's Enterprise Content, Business Process and Forms Management software products. The Customer Support segment provides after-sale support for software, as well as providing software upgrades when and if available pursuant to the Company's right to new versions program. The Professional Services and Education segment provides fee-based implementation and technical services related to the Company's software products, and also provides training. The Hardware operating segment manufactures and markets the Company's line of Optical Storage And Retrieval ("OSAR") libraries. The financial results of the segments reflect allocation of certain functional expense categories consistent with the basis and manner in which Company management internally disaggregates financial information for the purpose of assisting in making internal operating decisions, which is not the same as generally accepted accounting principles reporting. The Company evaluates performance based on stand-alone segment operating results. Because the Company does not evaluate performance based on the return on assets at the operating segment level, assets are not tracked internally by segment. Therefore, segment asset information is not presented. 15 Operating segments data for the three and six months ended June 30, 2003 and 2002 are as follows: Three months ended Six months ended June 30, June 30, (in thousands) 2003 2002 2003 2002 Software Revenue $ 33,555 $ 34,350 $ 69,077 $ 65,590 Operating loss (16,220) (11,307) (29,221) (22,027) Customer Support Revenue $ 41,164 $ 37,281 $ 79,862 $ 73,844 Operating income 17,792 12,710 32,961 24,527 Professional Services and Education Revenue $ 11,802 $ 14,491 $ 23,933 $ 30,327 Operating loss (566) (1,167) (1,488) (1,500) Hardware Revenue $ 596 $ 2,105 $ 1,294 $ 4,707 Operating income (loss) (662) 48 (1,045) 194 Total Revenue $ 87,117 $ 88,227 $ 174,166 $ 174,468 Operating income 344 284 1,207 1,194 8. STOCK OPTIONS The following is a summary of stock option transactions regarding all stock option plans for the three months ended June 30, 2003: Weighted-Average Number of Exercise Options Price Balance, March 31, 2003 8,735,984 $ 15.10 Granted (weighted-average fair value of $6.95) 128,650 14.61 Exercised (217,710) 9.43 Canceled (59,461) 17.48 Balance, June 30, 2003 8,587,463 $ 15.22 16 The following table summarizes information concerning outstanding and exercisable stock options at June 30, 2003: Options Outstanding Options Exercisable Weighted-Average Remaining Weighted-Average Weighted-Average Range of Exercise Number Contractual Exercise Number Exercise Price Outstanding Life (Years) Price Exercisible Price 1.39 - 9.00 1,585,576 4.39 $ 8.00 1,585,076 $ 8.00 9.17 - 12.86 1,795,037 7.77 11.91 581,627 10.66 12.97 - 14.19 1,687,022 7.85 13.48 735,289 13.61 14.39 - 18.45 1,566,425 7.62 16.69 799,737 16.60 19.53 - 25.28 1,444,781 6.87 22.89 1,137,067 23.02 26.09 - 41.84 508,622 6.02 28.89 432,906 28.97 1.39 - 41.84 8,587,463 6.52 $ 13.51 5,271,702 $ 12.96 Reference Note No. 2 regarding SFAS No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure." 9. COMMITMENTS AND CONTINGENCIES Leases The Company leases its corporate offices, sales offices, development and manufacturing facilities, and other equipment under non-cancelable operating leases, some of which have renewal options and generally provide for escalation of the annual rental amount. Amounts related to deferred rent are recorded in other accrued liabilities on the consolidated balance sheet. Future annual minimum lease payments under all non-cancelable operating leases with an initial term in excess of one year as of June 30, 2003 were as follows: (in thousands) 2003 (remaining 6 months) $ 5,407 2004 12,553 2005 10,871 2006 10,004 2007 9,101 2008 7,370 Thereafter 6,732 Total $ 62,038 Product Warranties The Company provides a 90-day warranty for its hardware products against defects in materials and workmanship and for its software products against substantial nonconformance to the published documentation at time of delivery. For hardware products the Company accrues warranty costs based on historical trends in product return rates and the expected material and labor costs to provide warranty services. For software products, the Company records the estimated cost of technical support during the warranty period. A provision for these estimated warranty costs is recorded at the 17 time of sale or license. If the Company were to experience an increase in warranty claims compared with historical experience, or costs of servicing warranty claims were greater than the expectations on which the accrual had been based, gross margins could be adversely affected. The following table represents the warranty activity and balance for the six months ended June 30, 2003 and 2002: (in thousands) 2003 2002 Beginning balance at January 1 $ 728 $ 772 Additions 396 543 Deductions (636) (647) Ending balance at June 30 $ 488 $ 668 Guarantees and Indemnities In November 2002, the FASB issued FIN 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others." The initial recognition and initial measurement provisions apply on a prospective basis to guarantees issued or modified after December 15, 2002. The disclosure requirements are effective for financial statements of interim and annual periods ending after December 15, 2002. The Company has made guarantees and indemnifications, under which it may be required to make payments to a guaranteed or indemnified party, in relation to certain transactions. In connection with the sales of its products, the Company provides intellectual property indemnities to its customers. Guarantees and indemnities to customers in connection with product sales and service generally are subject to limits based upon the amount of the related product sales or service. Payment by the Company is conditioned upon the other party filing a claim pursuant to the terms and conditions of the agreement. The Company may challenge this claim and may also have recourse against third parties for certain payments made by the Company. Predicting the maximum potential future payment under these agreements is not possible due to the unique facts and circumstances involved with each agreement. Historically, the Company has made no payments under these agreements. The fair value of guarantees issued during the six months ended June 30, 2003 is insignificant. In connection with certain facility leases and other performance guarantees, the Company has guaranteed payments on behalf of some of its subsidiaries. To provide subsidiary guarantees, the Company obtains unsecured bank guarantees from local banks. These bank guarantees totaled an equivalent of approximately $1.3 million issued in local currency in Europe and Asia as of June 30, 2003. Approximately $0.4 million of the $1.3 million is secured by cash deposit. The Company indemnifies its directors and officers to the maximum extent permitted under the laws of the State of Delaware. There have been no modifications or new guarantees issued during the first half of fiscal year 2003. The Company has not recorded a liability for the guarantees and indemnities described above in the accompanying consolidated balance sheet and the maximum amount of potential future payments under such guarantees and indemnities is not determinable, other than as described above. The Company's product warranty liability as of June 30, 2003 is disclosed in this item under the heading "Product Warranties." 18 10. LEGAL PROCEEDINGS In the normal course of business, the Company is subject to ordinary routine litigation and claims incidental to business. While the results of litigation and claims cannot be predicted with certainty, management believes that the final outcome of these matters will not have a materially adverse effect on the Company's consolidated results of operations or financial condition. 11. FOREIGN CURRENCY TRANSACTIONS As of June 30, 2003, the Company had forward foreign exchange contracts outstanding totaling approximately $ 2.1 million in 10 currencies. These contracts were opened on the last business day of the quarter and mature within three months. Accordingly, the fair value of such contracts is zero at June 30, 2003. 12. RELATED-PARTY TRANSACTIONS In July 2001, the Compensation Committee of the Company's Board of Directors (the "Board") entered into discussions with Lee Roberts, the Company's Chief Executive Officer, regarding a secured loan by the Company to Mr. Roberts to enable him to purchase a home in Orange County, California. In July 2001, the Compensation Committee forwarded its recommendation to the Board to approve, in principle, a secured loan, in the amount of $1.2 million to Mr. Roberts. In September 2001, the Compensation Committee approved, in principle, an increase in the previously requested loan amount to $1.9 million, subject to review of final loan documents and approval of the Board. In May 2002, the Compensation Committee reviewed proposed loan documentation for a secured loan to Mr. Roberts and forwarded its recommendation to the Board to approve the loan on the terms set forth in the loan documents. The loan documents provided that the loan would be secured by the real estate purchased by Mr. Roberts. Subsequently, on June 5, 2002, the Board approved the loan documents and the loan. As of June 30, 2003, FileNet has an outstanding secured note receivable from Mr. Roberts in the amount of $1.9 million that relates to the above-referenced loan and is included in other assets on the consolidated balance sheet. The note bears interest at 2.89% per annum. Accrued interest on the principal balance of this note is payable annually beginning February 15, 2003 and on each February 15th thereafter until the entire principal balance becomes due. Accrued interest as of June 30, 2003 was approximately $21,000. The entire outstanding principal balance of this note and any accrued interest is due and payable at the earliest of (a) June 7, 2005, (b) one year after termination of Mr. Roberts' employment by the Company, or (c) ninety (90) days after voluntary termination of employment by Mr. Roberts. Imputed interest for the difference between the stated interest rate of the note and a fair value interest rate of 7% was recorded as compensation expense and a discount that is being amortized over the term of the note to interest income using the effective interest method. The loan to Mr. Roberts is permitted under Section 13 of the Securities Exchange Act of 1934, as amended by Section 402 of the Sarbanes-Oxley Act on July 30, 2002, because it was outstanding on that date. However, its terms cannot be renewed or materially modified in the future. John Savage, a member of FileNet's Board of Directors and the Audit Committee of FileNet's Board of Directors, is Managing Partner of Alliant Partners, who acted as financial advisor to eGrail in connection with our acquisition of assets from eGrail and was paid approximately $500,000 by eGrail. Accordingly, John Savage recused himself from all discussions related to the acquisition between FileNet and eGrail and abstained from voting on the transaction. 19 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 21E of the Securities and Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, and is subject to the safe harbors created by those sections. Words such as "anticipates," "expects," "intends," "plans," "believes," "seeks," "estimates," "may," "will" and variations of these words or similar expressions are intended to identify forward-looking statements. In addition, any statements that refer to expectations, projections or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Therefore, our actual results could differ materially and adversely from those expressed in any forward-looking statements as a result of various factors. We undertake no obligation to revise or publicly release the results of any revisions to these forward-looking statements. Readers should carefully review the risk factors described below under the heading "Risk Factors That May Affect Future Results" and in other documents we file from time to time with the Securities and Exchange Commission, including our Annual Report on Form 10-K for the fiscal year ended December 31, 2002. Our filings with the Securities and Exchange Commission, including our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those filings, pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, are available free of charge at www.filenet.com, when such reports are available at the Securities and Exchange Commission Web site. Overview FileNet Corporation develops, markets, sells and supports Enterprise Content Management ("ECM") software to enable organizations to improve operational efficiency and leverage their content, process and connectivity resources to make decisions faster. In the first quarter of 2003, we introduced FileNet P8, our new architecture that provides a unified platform and framework for ECM. The FileNet P8 architecture is designed to provide an integrated solution for our customers to easily configure, design, build and deploy a variety of enterprise-wide ECM applications to meet a broad range of content management needs within a single scalable framework. We also offer professional services and training for the implementation of these software solutions, as well as 24 hours a day, seven days a week technical support and services to our customers on a global basis. Critical Accounting Policies and Estimates The consolidated financial statements of FileNet are prepared in conformity with accounting principles generally accepted in the United States of America. The consolidated financial statements include our accounts and the accounts of our wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual amounts could differ from estimates. The significant accounting policies we believe are most critical to aid in fully understanding and evaluating our reported financial results include the following: 20 Revenue Recognition. FileNet accounts for the licensing of software in accordance with the American Institute of Certified Accountants ("AICPA") Statement of Position ("SOP") 97-2, "Software Revenue Recognition." We enter into contracts for the sale of our products and services. The majority of these contracts relate to single elements and contain standard terms and conditions. However, there are agreements that contain multiple elements or non-standard terms and conditions. Contract interpretation is sometimes required to determine the appropriate accounting, including how the price should be allocated among the deliverable elements and when to recognize revenue. Software license revenue generated from sales through direct and indirect channels, which do not contain multiple elements, are recognized upon shipment and passage of title of the related product, if the requirements of SOP 97-2, are met. If the requirements of SOP 97-2, including evidence of an arrangement, delivery, fixed or determinable fee, collectibility or vendor specific evidence about the value of an element are not met at the date of shipment, revenue is not recognized until these elements are known or resolved. Fees are deemed to be fixed and determinable for transactions with a set price that is not subject to refund or adjustment and payment is due within 90 days from the invoice date. Software license revenue from channel partners is recognized when the product is shipped and sale by the channel partner to a specified end user is confirmed. For arrangements with multiple elements, we allocate revenue to each element of a transaction based upon its fair value as determined in reliance on vendor specific objective evidence. This evidence of fair value for all elements of an arrangement is based on the normal pricing and discounting practices for those products and services when sold separately. If fair value of any undelivered element cannot be determined objectively, we defer the revenue until all elements are delivered, services have been performed or until fair value can objectively be determined. Customer support contracts are renewable on an annual basis and provide after-sale support for our software, as well as software upgrades under the Company's right to new versions program, on a when-and-if-available basis. Revenue from post-contract customer support is recognized ratably over the term of the arrangement, which is typically 12 months. Professional services revenue consists of consulting and implementation services provided to end users of our software products and technical consulting services provided to our resellers. Consulting engagements average from one to three months. We do not make changes to the standard software code in the field. Revenue from these services and from training classes is recognized as such services are delivered and accepted by the customer. Revenue and cost is recognized using the percentage-of-completion method for fixed-price consulting contracts. However, revenue and profit are subject to revision as the contract progresses and anticipated losses on fixed-price professional services contracts are recognized in the period when they become known. Allowance for Doubtful Accounts and Sales Returns. We evaluate the creditworthiness of our customers prior to order fulfillment, and we perform ongoing credit evaluations of our customers to adjust credit limits based on payment history and the customer's current creditworthiness. We constantly monitor collections from our customers and maintain an allowance for estimated credit losses that is based on historical experience and on specific customer collection issues. While credit losses have historically been within our expectations and the provisions established in our financial statements, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Since our revenue recognition policy requires customers to be creditworthy, our accounts receivable are based on customers whose payment is reasonably assured. Our accounts receivable are derived from sales to a wide variety of customers. We do not believe a change in liquidity of any one customer or our inability to collect from any one customer would have a material adverse impact on our consolidated financial position. Based on historical experience, we also maintain a sales return allowance for the estimated amount of potential returns. 21 While product returns have historically been minimal and within our expectations and the allowances established by us, we cannot guarantee that we will continue to experience the same return rates that we have in the past. Goodwill and Other Intangible Assets. Goodwill is recorded at cost and is not amortized. In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which we adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. On the first day of July of each year, goodwill will be tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. We also periodically evaluate whether events and circumstances have occurred which indicate that the carrying value of goodwill may not be recoverable. As of June 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. Long-Lived Assets. Property, plant and equipment, intangible assets, and capitalized software costs are recorded at cost less accumulated depreciation or amortization. They are amortized using the straight-line method over estimated useful lives of generally three to six years. The determination of useful lives and whether or not these assets are impaired involves judgment and are reviewed for impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. We evaluate the carrying value of long-lived assets and certain identifiable intangible assets for impairment of value based on undiscounted future cash flows resulting from the use of the asset and its eventual disposition. While we have not experienced impairment of intangible assets in prior periods, we cannot guarantee that there will not be impairment in the future. Deferred Income Taxes. Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. We maintain a valuation allowance against a portion of the deferred tax asset due to uncertainty regarding the future realization based on historical taxable income, projected future taxable income, and the expected timing of the reversals of existing temporary differences. If we operate at a loss or are unable to generate sufficient future taxable income we could be required to increase the valuation allowance against all or a significant portion of our deferred tax assets which would result in a substantial increase to our effective tax rate and could result in a material adverse impact on our operating results. Conversely, if the Company continues to generate profits and ultimately determines that it is more likely than not that all or a portion of the remaining deferred tax assets will be utilized to offset future taxable income, the valuation allowance could be decreased or eliminated all together, thereby resulting in a substantial decrease to our effective tax rate and an increase to additional paid in capital. Research and Development Costs. We expense research and development costs as incurred. No amounts are required to be capitalized in accordance with SFAS No. 86, "Accounting for the Costs of Computer Software to be Sold, Leased, or Otherwise Marketed," because our software is substantially completed concurrently with the establishment of technological feasibility. 22 Results of Operations The following table sets forth certain consolidated statements of operations data as a percentage of total revenue for the periods indicated: Three Months Ended Six Months Ended June 30, June 30, 2003 2002 2003 2002 Revenue: Software 38.5% 38.9% 39.7% 37.6% Customer support 47.3 42.3 45.9 42.3 Professional services and education 13.5 16.4 13.7 17.4 Hardware .7 2.4 .7 2.7 Total Revenue 100.0 100.0 100.0 100.0 Cost of revenue: Software 4.1 3.0 3.8 2.7 Customer support 10.0 11.1 10.6 11.4 Professional services and education 11.9 15.0 12.3 15.3 Hardware 1.4 1.8 1.2 2.0 Total cost of revenue 27.4 30.9 27.9 31.4 Gross Profit 72.6 69.1 72.1 68.6 Operating expenses: Sales and marketing 40.0 37.1 39.8 37.3 Research and development 22.6 21.4 22.4 20.8 In-process research and development - .5 - .2 General and administrative 9.6 9.8 9.2 9.6 Total operating expenses 72.2 68.8 71.4 67.9 Operating income .4 .3 .7 .7 Other income, net 1.9 2.2 1.5 1.6 Income before income tax 2.3% 2.5% 2.2% 2.3% 23 Revenue Total revenue for the three months ended June 30, 2003 was $87.1 million compared to $88.2 million for the three months ended June 30, 2002, a decrease of $1.1 million, or 1%. Total revenue for the six months ended June 30, 2003 was $174.2 million compared to $174.5 million for the six months ended June 30, 2002, a decrease of $0.3 million or less than 1%. International revenue for the three and six months ended June 30, 2003 was 34% and 33% of total revenue, compared to 27% and 28% for the three and six months ended June 30, 2002. As more fully discussed and explained below, total revenue remained essentially the same between comparable six-month periods as increases in software and customer support revenue were offset by decreases in professional services and hardware revenue. The unchanged revenue level during the first half of 2003, as compared to the same period in 2002, is indicative of the continuing difficult information technology-spending environment. Software: Software revenue consists of fees earned from the licensing of our software products to customers. Software revenue decreased $0.8 million, or 2%, to $33.6 million for the three months ended June 30, 2003, from $34.4 million for the three months ended June 30, 2002. Software revenue increased $3.5 million, or 5%, to $69.1 million for the six months ended June 30, 2003, from $65.6 million for the three months ended June 30, 2002. Software revenue represented 39% of total revenue for the three months ended June 30, 2003 and for the comparable period of 2002. Software revenue represented 40% of total revenue for the six months ended June 30, 2003 compared to 38% for the comparable period of 2002. Software revenue for the three months ended June 30, 2003 was comparable to the same period in 2002 and software revenue for the six months ended June 30, 2003 increased 5% compared to the six months ended June 30, 2002. Some of the factors contributing to this increase include a slight increase in our average selling price and further penetration of our existing customer base. We believe that enterprise content management will continue to be a corporate priority over the immediate term. The current economic environment is still very uncertain however, and any reduction in information technology spending could have a negative effect on our software revenue growth. Customer Support: Customer support revenue consists of revenue from software maintenance contracts, "fee for service" revenue and the sale of spare parts and supplies. Customer support revenue increased $3.9 million, or 10%, to $41.2 million for the three months ended June 30, 2003 from $37.3 million for the three months ended June 30, 2002. Customer support revenue increased $6.1 million, or 8%, to $79.9 million for the six months ended June 30, 2003 from $73.8 million for the six months ended June 30, 2002. Customer support revenue represented 47% of total revenue for the three months ended June 30, 2003 compared to 42% for the comparable period of 2002. Customer support revenue represented 46% of total revenue for the six months ended June 30, 2003 compared to 42% for the comparable period of 2002. The increase in customer support revenue was primarily due to the growth in our base of customers who receive ongoing maintenance as a result of new and add-on customer software sales made during the reporting period. Additionally, the Company has experienced a high rate of renewal on maintenance contracts from its customer base. However, over time the growth rate for customer support revenue is dependent on the Company's success in achieving software revenue growth. The occurrence of a prolonged economic slowdown, or other factors that negatively impact software revenue growth, would result in a reduced future growth rate for customer support revenue. Professional Services and Education: Professional services and education revenue is generated primarily from consulting and implementation services provided to end users of our software products, technical consulting services provided to our resellers and training services provided to end users and resellers. 24 Professional services are performed on a time and material basis or fixed price contract. Professional services and education revenue decreased $2.7 million, or 19%, to $11.8 million for the three months ended June 30, 2003 from $14.5 million for the three months ended June 30, 2002. Professional services and education revenue decreased $6.4 million, or 21%, to $23.9 million for the six months ended June 30, 2003 from $30.3 million for the six months ended June 30, 2002. Professional services and education revenue represented 14% of total revenue for the three months ended June 30, 2003 compared to 16% for the comparable period in 2002. Professional services and education revenue represented 14% of total revenue for the six months ended June 30, 2003 compared to 17% for the comparable period in 2002. Professional services revenue is dependent on the level and the nature of software sales over time. Generally, software sales for new system implementations will generate larger professional service consulting engagements than sales of additional licenses to existing customer installations. In recent quarters, we have experienced relatively level software revenue characterized by repeat purchases for additional software licenses with fewer large-scale software installations. These factors have adversely impacted professional services revenue resulting in fewer and smaller consulting engagements. The aforementioned, coupled with pricing pressures, have reduced professional services and education revenue, and we do not expect a significant improvement in the near future. Hardware: Hardware revenue is generated primarily from the sale of 12-inch Optical Storage And Retrieval ("OSAR") libraries. Hardware revenue decreased $1.5 million, or 72%, to $0.6 million for the three months ended June 30, 2003 from $2.1 million for the three months ended June 30, 2002. Hardware revenue decreased $3.4 million, or 73%, to $1.3 million for the six months ended June 30, 2003 from $4.7 million for the six months ended June 30, 2002. Hardware revenue represented slightly less than 1% of total revenue for the three months ended June 30, 2003, compared to 2% for the comparable period of 2002. Hardware revenue represented less than 1% of total revenue for the six months ended June 30, 2003, compared to 3% for the comparable period of 2002. The decline in hardware revenue reflects that hardware is not a strategic focus for us, and we expect hardware revenue to continue to decrease in the future. Cost of Revenue Total cost of revenue decreased $3.4 million, or 12%, to $23.9 million for the three months ended June 30, 2003, from $27.3 million for the comparable period in 2002. Total cost of revenue decreased $6.2 million, or 11%, to $48.6 million for the six months ended June 30, 2003, from $54.8 million for the comparable period in 2002. The decrease for the three and six month comparisons is primarily due to the decrease in the cost of professional services and education revenue and hardware revenue as more fully discussed below. Software: Cost of software revenue includes royalties paid to third parties, amortization expense for acquired technology and other intangible assets, partner commissions, software media costs, and the cost to manufacture and distribute software. The cost of software revenue increased $0.9 million, or 35%, to $3.6 million for the three months ended June 30, 2003 from $2.7 million for the three months ended June 30, 2002. The cost of software revenue increased $1.8 million, or 39%, to $6.6 million for the six months ended June 30, 2003 from $4.8 million for the six months ended June 30, 2002. The costs of software revenue represented 11% and 8% of the related software revenue for the three months ended June 30, 2003 and June 30, 2002, respectively. The costs of software revenue represented 10% and 7% of the related software revenue for the six months ended June 30, 2003 and June 30, 2002, respectively. The increase in software cost of revenue for the three and six-month periods of 2003, as compared to the same periods in 2002, is due primarily to higher partner commission expense and the additional amortization expense of acquired 25 technology and other intangible assets associated with the acquisition of assets from eGrail in April 2002 and the stock of Shana in April 2003. We anticipate cost of software revenue as a percentage of software revenue to remain comparable to historical levels in future periods, however additional technology acquisitions or unexpected increases in third party royalty costs could increase software cost of revenue in the future. Customer Support: Cost of customer support revenue includes costs of customer support personnel, cost of supplies and spare parts, and the cost of third-party hardware maintenance. The cost of customer support revenue decreased $1.1 million, or 11%, to $8.7 million for the three months ended June 30, 2003 from $9.8 million for the three months ended June 30, 2002. The cost of customer support revenue decreased $1.4 million, or 7%, to $18.5 million for the six months ended June 30, 2003 from $19.9 million for the six months ended June 30, 2002. These costs represented 21% and 26% of the related customer support revenue for the three months ended June 30, 2003 and 2002, respectively. These costs represented 23% and 27% of the related customer support revenue for the six months ended June 30, 2003 and 2002, respectively. The decrease in cost of customer support revenue for the three and six months ended June 30, 2003 compared to the same period in 2002 is primarily attributable to lower variable compensation expense and lower supplies cost. The decrease in cost of customer support revenue as a percentage of customer support revenue was primarily due to automation and process improvements that allowed growth in the customer and revenue base without a proportional increase in support personnel and cost. Going forward, we expect customer support cost of revenue to remain relatively stable in the near term. Professional Services and Education: Cost of professional services and education revenue consists primarily of costs of professional services personnel, training personnel, and third-party independent consultants. The cost of professional services and education revenue decreased $2.9 million, or 22%, to $10.3 million for the three months ended June 30, 2003 from $13.2 million for the three months ended June 30, 2002. The cost of professional services and education revenue decreased $5.2 million, or 20%, to $21.4 million for the six months ended June 30, 2003 from $26.6 million for the six months ended June 30, 2002. These costs represented 88% and 91% of the related professional services and education revenue for the three months ended June 30, 2003 and 2002, respectively. These costs represented 89% and 88% of the related professional services and education revenue for the six months ended June 30, 2003 and 2002, respectively. The decrease in cost of professional services and education revenue in 2003 compared to 2002 was primarily attributable to a reduction in the use of third-party independent consultants, as well as lower variable compensation expense; all directly related to the decrease in professional services and education revenue. We expect professional services and education costs as a percentage of professional services and education revenue to vary from period to period, depending on the utilization rates of internal resources and the mix between the use of internal resources and third-party independent consultants. Hardware: Cost of hardware revenue includes the cost of assembling and distributing our OSAR library products, the cost of hardware integration personnel, and warranty costs. The cost of hardware revenue decreased $0.3 million, or 21%, to $1.3 million for the three months ended June 30, 2003 from $1.6 million for the three months ended June 30, 2002. The cost of hardware revenue decreased $1.4 million, or 41%, to $2.1 million for the six months ended June 30, 2003 from $3.5 million for the six months ended June 30, 2002. These costs represented 210% and 75% of the related hardware revenue for the three months ended June 30, 2003 and 2002, respectively. These costs represented 159% and 75% of the related hardware revenue for the six months ended June 30, 2003 and 2002, respectively. The decrease in costs of revenue is directly related to the decrease in sales of OSAR library products. The increase in costs as a percentage of sales reflects the fixed operating costs relative to reduced sales volume. As we have discussed previously, this operating segment is not a strategic focus for us. 26 Operating Expenses Research and Development: Research and development expense primarily consists of costs of personnel to support product development. Research and development expense increased $0.8 million to $19.7 million, or 4%, for the three months ended June 30, 2003 from $18.9 million for the three months ended June 30, 2002, and represented 23% and 21% of total revenue for these respective periods. Research and development expense increased $2.7 million to $39.0 million, or 8%, for the six months ended June 30, 2003 from $36.3 million for the six months ended June 30, 2002, and represented 22% and 21% of total revenue for these respective periods. The increase year over year in the first half of 2003 is primarily the result of increased headcount resulting in higher compensation, benefits and relocation costs related to the eGrail and Shana acquisitions in April of 2002 and 2003, respectively. This increase was partially offset by a decrease in variable compensation expense. Research and development headcount for the three and six month periods ending June 2003 was 455 and 472, compared to 430 and 461 for the same periods in 2002, respectively. We expect research and development expense to be at approximately 22% of revenue in the near-term due to the continuing enhancement of ECM capabilities. Our research and development efforts are focused on enhancing our ECM capabilities within the FileNet P8 product line and maintaining legacy products. These efforts will focus on enhancements to our FileNet P8 platform, Business Process Management, Web Content Management and the development of integrated records management and other capabilities. We intend to complement internal development with third-party software through OEM agreements and may execute additional technology acquisitions. We expect that competition for qualified technical personnel will remain intense and may result in higher levels of compensation expense for us in the future. We believe that research and development expenditures, including compensation of technical personnel, are essential to maintaining our competitive position and expect these costs will continue to constitute a higher than normal percentage of total revenue, as compared to our competitors, in the near term. Sales and Marketing: Sales and marketing expense consists primarily of salaries and benefits, sales commissions and other expenses related to the direct and indirect sales force, various marketing expenses and the cost of other market development programs. Sales and marketing expense increased $2.1 million to $34.9 million, or 6%, for the three months ended June 30, 2003 from $32.8 million for the three months ended June 30, 2002, and represented 40% and 37% of total revenue for these respective periods. Sales and marketing expense increased $4.2 million to $ 69.3 million, or 6%, for the six months ended June 27 30, 2003 from $65.1 million for the six months ended June 30, 2002, and represented 40% and 37% of total revenue for these respective periods. The increase in 2003 was primarily due to investment in our sales and marketing capabilities that include targeted contact and campaign management for specific industries, and channel partner development expenses associated with the launch of our FileNet P8 ECM product that occurred in the first half of 2003. This increase was partially offset by reduced commissions and variable compensation expense. We expect marketing and sales expense to be at approximately 39% of revenue in the near-term due to the continuing investment in demand generation capabilities for targeted customers through our direct and indirect sales channels. General and Administrative: General and administrative expense consists primarily of personnel costs for finance, information technology, legal, human resources and general management, and the cost of outside professional services. General and administrative expense decreased $0.3 million to $8.3 million, or 3%, for the three months ended June 30, 2003 from $8.6 million for the three months ended June 30, 2002, and represented 10% of total revenue for these respective periods. General and administrative expense decreased $0.6 million to $16.2 million, or 4%, for the six months ended June 30, 2003 from $16.8 million for the six months ended June 30, 2002, and represented 10% of total revenue for these respective periods. The decrease in the first six months of 2003 compared to first six months of 2002 was primarily due to on-going cost containment efforts and reduced variable compensation expense. We expect general and administrative expenses to remain at approximately 10% of revenue for the near term. Amortization of Purchased Intangible Assets The April 2002 purchase of eGrail assets resulted in intangible assets comprised of acquired technology of $3.3 million and patents of $24,000 with assigned useful lives of five years and two years, respectively. The April 2003 purchase of Shana resulted in $5.7 million of intangible assets; comprised of acquired technology of $4.0 million, customer maintenance relationships of $800,000 and technology manuals and design documents of $600,000. All intangible assets for this acquisition were assigned a useful life of five years. Non-compete agreements with former executives of Shana were valued at $277,000 and were assigned a useful life of between two and three years. Amortization of acquired technology, and technical manuals and design documents are recorded on a straight-line basis as a cost of software revenue. Customer maintenance relationships are amortized on a straight-line basis as cost of customer support revenue. Amortization of patents and Covenants Not to Compete are recorded on a straight-line basis as an operating expense. Amortization expense was approximately $494,000 and $ 677,000 for the three and six months ended June 30, 2003, respectively, for all intangible assets. Amortization expense was approximately $168,000 for the three and six months ended June 30, 2002, respectively, for all intangible assets. We determined that these assets were not impaired at June 30, 2003. Other Income, Net Other income, net, consists primarily of interest income earned on our cash and cash equivalents, short and long-term investments, and other items including foreign exchange gains and losses, the gain (loss) on sale of fixed assets, and interest expense. Other income, net was $1.6 million for the three months ended June 30, 2003 compared to other income, net of $1.9 million for the three months ended June 30, 2002. Other income, net was $2.7 million for the six months ended June 30, 2003 compared to other income, net of $2.8 million for the six months ended June 30, 2002. Other income was essentially unchanged between comparable periods as foreign exchange gains were offset with reduced investment earnings. Income Taxes Our combined federal, state and foreign annual effective tax rate for the three months ended June 30, 2003, is 26% compared to 21% for the comparable period in 2002. The combined federal, state and foreign annual effective tax rate for the six months ended June 30, 2003, is 28% compared to 23% for the comparable period in 2002. The increased tax rate in 2003 was primarily due to the mix of income earned by the domestic group versus the foreign subsidiaries. FileNet management will continue weighing various factors throughout the year to assess the recoverability of its recorded deferred assets and the need for any valuation allowance against such amounts. Any adjustment to the valuation allowance could affect both additional paid in capital and the effective tax rate in subsequent quarters. 28 Liquidity and Capital Resources At June 30, 2003, combined cash, cash equivalents and investments totaled $205.8 million, an increase of $20.6 million from December 31, 2002. Cash provided by operating activities during the six months ended June 30, 2003 totaled $28.3 million and resulted primarily from: an increase in unearned maintenance revenue related to prepaid maintenance contracts of $10.0 million, additions to net income for depreciation and amortization expense of $9.9 million, net income of $2.8 million, and a decrease in accounts receivable of $8.9 million, partially offset by a decrease of $3.4 million in customer deposits and advances. The increase in unearned maintenance revenue is primarily the result of the growth in our base of annual support contracts resulting from new customer sales and sales of additional products to the existing base. Additionally, a significant number of maintenance contracts renew early in the year and are amortized ratably throughout the year resulting in a lower balance in unearned maintenance by December 31. For the six months ended June 30, 2003 cash used for investing activities totaled $8.9 million and included: capital expenditures of $5.0 million, and $8.1 million for the acquisition of Shana, offset by net proceeds of the sales of marketable securities of $4.1 million. Cash provided by financing activities totaled $4.2 million and was a result of proceeds received from the exercise of employee stock options and stock purchases under the employee stock purchase plan. We had a $5.0 million multi-currency revolving line of credit. On June 27, 2003, this credit facility expired in accordance with its terms and was not renewed because the cost of carrying the line did not justify the level of usage. We will be able to meet our bank guarantee needs through our existing bank relationships in the United States and internationally. Contractual cash obligations of significance include operating leases for our corporate offices, sales offices, development and manufacturing facilities, and other equipment under non-cancelable operating leases, some of which have renewal options and generally provide for escalation of the annual rental amount. (See Note 9 to the Notes to Unaudited Condensed Consolidated Financial Statements for additional details.) We believe that our present cash balances together with internally generated funds and credit lines will be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months. Other Financial Instruments We conduct business on a global basis in several currencies. Accordingly, we are exposed to movements in foreign currency exchange rates. We enter into forward foreign exchange contracts to minimize the short-term impact of currency fluctuations on monetary assets and liabilities denominated in currencies other than the functional currency of the relevant entity. We do not enter into foreign exchange forward contracts for trading purposes. Gains and losses on these contracts, which equal the difference between the forward contract rate and the prevailing market spot rate at the time of valuation, are recognized as other income in the consolidated statements of operations. We open new hedge contracts on the last business day of each quarter that will mature at the end of the following quarter. The counterparties to these contracts are major financial institutions. We use commercial rating agencies to evaluate the credit quality of the counterparties and do not anticipate nonperformance by any counterparties. We do not anticipate a material loss resulting from any credit risks related to any of these institutions. 29 Recently Adopted Accounting Pronouncements In June 2001, the FASB issued SFAS No. 141, "Business Combinations," which was effective immediately. SFAS No. 141 requires that the purchase method of accounting be used for all business combinations initiated after June 30, 2001 and it eliminated the pooling-of-interests method. The adoption of this standard did not have a significant impact on our consolidated financial statements. Our April 2002 acquisition of certain assets and certain liabilities of eGrail, Inc. and our April 2003 acquisition of Shana Corporation were accounted for in compliance with this pronouncement (See Note 3 for details). In June 2001, the FASB issued SFAS No. 142, "Goodwill and Other Intangible Assets," which we adopted January 1, 2002. SFAS No. 142 requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually and written down when impaired. SFAS No. 142 requires purchased intangible assets other than goodwill to be amortized over their useful lives, unless these lives are determined to be indefinite. In accordance with this standard, we do not amortize goodwill and indefinite life intangible assets but evaluate their carrying value annually or when events or circumstances indicate that their carrying value may be impaired. On the first day of July of each year, goodwill will be tested for impairment by determining if the carrying value of each reporting unit exceeds its fair value. As of June 30, 2003, no impairment of goodwill has been recognized. If estimates change, a materially different impairment conclusion could result. In August 2001, the FASB issued SFAS No. 144, "Accounting for Impairment or Disposal of Long-Lived Assets." This statement addresses financial accounting and reporting for the impairment of long-lived assets and for the disposal of long-lived assets and discontinued operations. SFAS No. 144 superseded SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of," and is effective for fiscal years beginning after December 15, 2001. The adoption of this standard did not have a material impact on our consolidated financial position and results of operations. In July 2002, the FASB issued SFAS No. 146, "Accounting for Costs Associated with Exit or Disposal Activities," which addresses financial accounting and reporting for costs associated with exit or disposal activities and supersedes EITF Issue 94-3, "Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring)." SFAS No. 146 requires that costs associated with exit or disposal activities be recognized when they are incurred rather than at the date of a commitment to an exit or disposal plan. SFAS No. 146 also establishes that the liability should initially be measured and recorded at fair value. We adopted the provisions of SFAS No. 146 for exit or disposal activities initiated after December 31, 2002. The adoption of this standard did not have a material impact on our consolidated financial position and results of operations. In November 2002, the FASB issued FIN 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees and Indebtedness of Others," an interpretation of FASB Statement Nos. 5, 57 and 107, and rescission of FIN 34, "Disclosure of Indirect Guarantees of Indebtedness of Others." FIN 45 elaborates on the disclosures to be made by the guarantor in its interim and annual financial statements about its obligations under certain guarantees that it has issued. It also requires that a guarantor recognize, at the inception of a guarantee, a liability for the fair value of the obligation undertaken in issuing the guarantee. The provisions related to recognizing a liability at inception of the guarantee for the fair value of the guarantor's obligations does not apply to product warranties or to guarantees accounted for as derivatives. The initial recognition and measurement provisions of this interpretation are applicable on a prospective basis to guarantees issued or modified after December 31, 2002, while the disclosure requirements are effective for financial statements for interim or annual periods ending after December 15, 2002. The adoption of the recognition of provisions of FIN 45 in 30 the three and six months ended June 30, 2003 did not have a material impact on our consolidated results of operations or financial position. In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based Compensation Transition and Disclosure," an amendment of SFAS No. 123. This statement amends SFAS No. 123, "Accounting for Stock-Based Compensation," to provide alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, this statement amends the disclosure requirements of SFAS No. 123 to require prominent disclosures in both annual and interim financial statements about the method of accounting for stock-based employee compensation and the effect of the method used on reported results. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing financial statements for interim periods beginning after December 15, 2002. The adoption of SFAS No. 148 did not have a material impact on our consolidated results of operations or financial position. In January 2003, the FASB issued FIN 46, "Consolidation of Variable Interest Entities." In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient financial resources for the entity to support its activities. FIN 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable interest entity's activities or entitled to receive a majority of the entity's residual returns or both. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after June 15, 2003. Certain of the disclosure requirements apply in all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. We do not have any variable interest entities as of June 30, 2003. The adoption of FIN 46 did not have a material impact on our consolidated results of operations or our financial position. In April 2003, FASB issued SFAS No. 149, "Amendment of Statement No. 133 on Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristic of a derivative discussed in paragraph 6(b) of Statement No. 133, (2) clarifies when a derivative contains a financing component, (3) amends the definition of an underlying derivative to conform it to language used in FIN 45, and (4) amends certain other existing pronouncements, which will collectively result in more consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified after June 30, 2003. We do not believe that the adoption of SFAS No. 149 will have a material impact on our consolidated financial statements. In May 2003, FASB issued SFAS No. 150, "Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity." SFAS No. 150 establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the following instruments as liabilities in its balance sheet: o a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its assets at a specified or determinable date or upon an event that is certain to occur; o a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuer's equity shares, or is indexed to such an obligation, and requires the issuer to settle the obligation by transferring assets; and 31 o a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuer's equity shares, or (3) variations inversely related to changes in the fair value of the issuer's equity shares. SFAS No. 150 is effective for financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003. SFAS No. 150 is to be implemented by reporting the cumulative effect of a change in accounting principle. We do not expect the adoption of SFAS No. 150 to have a material impact on our consolidated financial statements Other Matters Environmental Matters. We are not aware of any issues related to environmental matters that have, or are expected to have, a material affect on our business. Risk Factors That May Affect Future Results Our business, financial condition, operating results and prospects can be impacted by a number of factors, including but not limited to those set forth below and elsewhere in this report, any one of which could cause our actual results to differ materially from recent results or from our anticipated future results. Factors that may affect our business, financial condition and results of operations include: Our quarterly operating results may fluctuate in future periods and are not predictable and, as a result, we may fail to meet expectations of investors and analysts, causing our stock price to fluctuate or decline. Prior operating results should not necessarily be considered indicative of future operating results. Our operating results have fluctuated in the past and we anticipate our future operating results will continue to fluctuate due to many factors, some of which are largely beyond our control. These factors include, but are not limited to, the following: o the industry-wide slow down in IT spending; o general domestic and international economic and political conditions; o the discretionary nature of our customers' budget and purchase cycles and the absence of long-term customer purchase commitments; o the tendency to realize a substantial percentage of our revenue in the last weeks, or even days, of each quarter; o the potential for delays or deferrals of customer orders; o the size, complexity and timing of individual transactions; o changes in foreign currency exchange rates; o the length of our sales cycle; o variations in the productivity of our sales force; o the level of software product sold and price competition; o the timing of new software introductions and software enhancements by us and our competitors; o the mix of sales by products, software, services and distribution channels; o project overruns associated with fixed price contracts; o acquisitions by us and our competitors; o our ability to develop and market new software products and control costs; o the quality of our customer support; or o the level of international sales. 32 The decision to implement our products is subject to each customer's resources and budget availability. Our quarterly sales generally include a mix of medium sized orders, along with several large individual orders, and as a result, the loss or delay of an individual large order could have a significant impact on our quarterly operating results and revenue. Our operating expenses are based on projected revenue trends and are generally fixed. Therefore, any shortfall from projected revenue may cause significant fluctuations in operating results from quarter to quarter. As a result of these factors, revenue and operating results for any quarter are subject to fluctuations and are not predictable with any significant degree of accuracy. Therefore, we believe that period-to-period comparisons of our results of operations should not be relied upon as indications of future performance. Moreover, such factors could cause our operating results in a given quarter to be below the expectations of public market analysts and investors. In either case, the price of our common stock could decline materially. The markets in which we operate are highly competitive and we cannot be sure that we will be able to continue to compete effectively, which could result in lost market share and reduced revenue. The markets we serve are highly competitive and we expect competition to intensify. Our future financial performance will depend primarily on the continued growth of the markets for our software products and services as well as the purchase of our products by customers in these markets. If the markets we serve fail to grow or grow more slowly than we currently anticipate, our business, financial condition and operating results would be harmed. These intensely competitive markets can change rapidly. We have multiple competitors and there may be future competitors, some of which have or may have substantially greater sales, marketing, development and financial resources. As a consequence, our present or future competitors may be able to develop software products comparable or superior to those offered by us, offer lower priced products or adapt more quickly than we do to new technologies or evolving customer requirements. We cannot predict new competitors entering our market through acquisitions or other alliances. In order to be successful in the future, we must respond to technological change, customer requirements and competitors' current software products and innovations. We cannot assure that we will be able to continue to compete effectively in our target markets or that future competition will not have a material adverse effect on our business, financial condition or results of operations. In addition, current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products to address the needs of the markets we serve. Accordingly, it is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. Increased competition may result in price reductions, reduced gross margins and loss of market share that could result in reduced revenue. We must develop and sell new products to keep up with rapid technological change in order to achieve future revenue growth and profitability. The market for our software and services is characterized by rapid technological developments, evolving industry standards, changes in customer requirements and frequent new product introductions and enhancements. Our ability to continue to sell products will be dependent upon our ability to continue to enhance our existing software and services offerings, develop and introduce, in a timely manner, new software products incorporating technological advances and respond to customer requirements. Our future success also depends, in part, on our ability to execute on our strategy of delivering a unified platform and framework for Enterprise Content Management. This strategy requires us to make long-term investments and commit significant resources based on our prediction of new products and services that the market needs and will accept. Our strategy also requires us to develop and maintain relations with technology partners. We may not be successful in maintaining these relationships or in developing, marketing and releasing new products or new versions of our products that respond to technological developments, evolving industry standards or changing customer requirements. We may also experience difficulties that could delay or prevent the successful development, introduction and sale of these products and enhancements. In addition, these products and enhancements may not adequately meet the requirements of the marketplace and may not achieve any significant degree of market acceptance. If we fail to successfully maintain or establish relationships with technology partners or to execute on our integrated product solution strategy, or if release dates of any future products or enhancements are delayed, or if these products or enhancements fail to achieve our prediction of market acceptance when released, our business operating results and financial condition could be materially harmed. In the past, we have experienced delays in 33 the release dates of enhancements and new releases to our products and we cannot assure that we will not experience significant future delays in product introduction. From time to time, our competitors or we may announce new software products, capabilities or technologies that have the potential to replace or shorten the life cycles of our existing software products. We cannot assure that announcements of currently planned or other new software products will not cause customers to delay their purchasing decisions in anticipation of such software products, and such delays could have a material adverse effect on our sales. We must effectively manage our new product and services transitions or our revenue may suffer. If we do not make an effective transition from existing products and services to our FileNet P8 architecture, our revenue may be seriously harmed. Among the factors that make a smooth transition difficult are delays in development, variations in pricing, delays in customer purchases in anticipation of new introductions and customer demand for the new offerings. If we incur delays in customer purchases or do not accurately estimate the market effects of new introductions, future demand for our products and services and our revenue may be seriously harmed. Protection of our intellectual property and other proprietary rights is limited, which could result in the use of our technology by competitors or other third parties. There is risk of third-party claims of infringement, which could expose us to litigation and other costs. Our success depends, in part, on our ability to protect our proprietary rights to the technologies used in our principal products. We rely on a combination of copyrights, trademarks, trade secrets, patents, confidentiality procedures and contractual provisions to protect our proprietary rights in our software products. We cannot assure that our existing or future copyrights, trademarks, trade secrets, patents or other intellectual property rights will have sufficient scope or strength to provide meaningful protection or a commercial advantage to us. In addition, the laws of some foreign countries do not protect our proprietary rights to the same extent as do the laws of the United States. Any inability to protect our intellectual property may harm our business and competitive position. We may, from time to time, be notified that we are infringing certain patent or intellectual property rights of others. While there are no material actions currently pending against us for infringement of patent or other proprietary rights of third parties, we cannot assure that third parties will not initiate infringement actions against us in the future. Combinations of technology acquired through past or future acquisitions and our technology will create new software products and technology that also may give rise to claims of infringement. Infringement actions can result in substantial costs and diversion of resources, regardless of the merits of the actions. If we were found to infringe upon the rights of others, we cannot assure that we could redesign the infringing products or could obtain licenses on acceptable terms, if at all. Additionally, significant damages for past infringement could be assessed or future litigation relative to any such licenses or usage could occur. An adverse disposition of any claims or the advent of litigation arising out of any claims of infringement could result in significant costs or reduce our ability to market any affected products. We depend on certain strategic relationships in order to license third-party products and revenue related to these products could be at risk if we were unable to maintain these relationships. In order to expand the distribution of our products and broaden our product offerings, we have established strategic relationships with a number of indirect channel partners and other consultants that provide marketing and sales opportunities for us. We have entered into key formal and informal agreements with other companies such as IBM CrossWorlds, Microsoft Corporation, SAP AG, Siebel Systems Inc, Sun Microsystems, Inc., BEA Systems Inc., EMC Corporation, ILOG Corporation, Arbortext, Inc., Venetica Corporation and Verity, Inc. Certain of these agreements have minimum purchase requirements and/or require prepayments which usage is limited to a specific timeframe, while others do not have minimum purchase requirements and/or are cancelable at will. We cannot assure that these companies will not reduce or discontinue their relationships with, or support of, FileNet and our products. Our failure to maintain these relationships, or to establish new relationships in the future, could harm our business, financial condition and results of operations. We currently license certain software from third parties, including software that is integrated with internally developed software and used in our products to perform key functions. In the past, we have had difficulty renewing certain licenses. The failure to continue to maintain these licenses would 34 prohibit us from selling certain products. We cannot assure that such third parties will remain in business, that they will continue to support their software products or that their software products will continue to be available to us on acceptable terms. The loss or inability to maintain any of these software licenses could result in shipment delays or reductions in software shipments until equivalent software can be developed, identified, licensed, and integrated. In addition, it is possible that as a consequence of a merger or acquisition transaction involving one of these third parties, certain restrictions could be imposed on our business that had not been imposed prior to the transaction. This could adversely affect our sales. We must retain and attract key executives and personnel who are essential to our business, which could result in increased personnel expenses. Our success depends to a significant degree upon the continued contributions of our key management, as well as other marketing, technical and operational personnel. The loss of the services of one or more key employees could have a material adverse effect on our operating results. We do not have employment agreements with any of the members of our United States-based senior management. We do have employment contracts with members or our international management that commit them to a notification period. We believe our future success will depend in large part upon our ability to attract and retain additional highly skilled management, technical, marketing, product development and operational personnel and consultants. There is competition for such personnel; particularly software developers, professional services consultants and other technical personnel. We cannot assure that in the future we will be successful in attracting and retaining such personnel. A significant percent of our revenue is derived internationally and we are subject to many risks internationally, which could put our revenue at risk. Historically, we have derived approximately 30% of our total revenue from international sales through our worldwide network of subsidiaries and channel partners. International business is subject to certain risks including, but not limited to, the following: o political and economic instability; o tariffs and trade barriers; o varying technical standards; o reduced protection for intellectual property rights in certain countries; o difficulties in staffing and maintaining foreign operations; o difficulties in managing foreign distributors; o varying requirements for localized products; o potentially adverse tax consequences; o currency restrictions and currency exchange fluctuations including those related to the Euro; o the burden of complying with a wide variety of complex foreign laws, regulations and treaties; o the possibility of difficulties in collecting accounts receivable; and o longer accounts receivable cycles and financial instability among customers. Any of these factors could reduce the amount of revenue we realize from our international operations in the future. If our products contain errors, we could incur unplanned expenses and delays that could result in reduced revenue, lower profits, and harmful publicity. Software, services and products, as complex as those we sell, are susceptible to errors or failures, especially when first introduced or deployed. Our software products are often intended for use in applications that are critical to a customer's business. As a result, our customers may rely on the effective performance of our software to a greater extent than the market for software products generally. Despite internal testing and testing by current and potential customers, new products or enhancements may contain undetected errors or performance problems that are discovered only after a product has been installed and used by customers. Errors or performance problems could cause delays in product introduction and shipments or could require design modifications, either of which could lead to a loss in or delay of revenue. These problems could cause a diversion of development resources, harm our reputation or result in increased service or warranty costs, or require the payment of monetary damages. While our license agreements with customers typically contain provisions designed to limit our exposure to potential product liability claims, it is possible that such limitation of liability provisions may not be effective under the laws of certain jurisdictions. 35 Our stock price has been and may continue to be volatile causing fluctuations in the market price of our stock, which would impact shareholder value. The trading price of our common stock has fluctuated in the past and is subject to significant fluctuations in response to the following factors, among others, some of which are beyond our control: o variations in quarterly operating results; o fluctuations in our order levels; o changes in earnings estimates by analysts; o announcements of technological innovations or new products or product enhancements by us or our competitors; o key management changes; o changes in accounting regulations; o changes in joint marketing and development programs; o developments relating to patents or other intellectual property rights or disputes; o developments in our relationships with our customers, resellers and suppliers; o our announcements of significant contracts, acquisitions, strategic partnerships or joint ventures; o general conditions in the software and computer industries; o fluctuations in general stock market prices and volume, which are particularly common among highly volatile securities of Internet and software companies; and o other general economic and political conditions. In recent years, the stock market, in general, has experienced extreme price and volume fluctuations that have affected the market price for many companies in industries similar to ours. Some of these fluctuations have been unrelated to the operating performance of the affected companies. These market fluctuations may decrease the market price of our common stock in the future. Acquisitions of companies or technologies may result in disruptions to our business and diversion of management attention, which could cause our financial performance to suffer. As part of our business strategy, we frequently evaluate strategic acquisition opportunities. For example we recently completed the acquisitions of eGrail and Shana. We anticipate that our future growth may depend in part on our ability to identify and acquire complementary businesses, technologies or product lines. Acquisitions involve significant risks and could divert management's attention from the day-to-day operations of our ongoing business. Additionally, such acquisitions may include numerous other risks, including, but not limited to, the following: o difficulties in the integration of the operations, products and personnel of the acquired companies; o the incurrence of debt; o liabilities and risks that are not known or identifiable at the time of the acquisition; o difficulties in retaining the acquired company's customer base; o valuations of acquired assets or businesses that are less than expected; and o the potential loss of key personnel of the acquired company. If we fail to successfully manage future acquisitions or fully integrate future acquired businesses, products or technologies with our existing operations, we may not receive the intended benefits of the acquisitions and such acquisitions may harm our business and financial results. 36 Item 3. Quantitative and Qualitative Disclosures About Market Risk Interest Rate Risk Our exposure to market rate risk for changes in interest rates relates primarily to our investment portfolio. We have not used derivative financial instruments in our investment portfolio. We place our investments with high-quality issuers and, by policy, limit the amount of credit exposure to any one issuer. We protect and preserve our invested funds by limiting default, market and reinvestment risk. Our investments in marketable securities consist primarily of high-grade corporate and government securities with maturities of less than three years. Investments purchased with an original maturity of three months or less are considered to be cash equivalents. We classify all of our investments as available-for-sale. Available-for-sale securities are carried at fair value, with unrealized gains and losses, net of tax, reported in a separate component of stockholders' equity. Average maturity of our investment portfolio is 4.2 months; therefore, the movement of interest rates should not have a material impact on our balance sheet or income statement. At any time, a significant increase/decrease in interest rates will have an impact on the fair market value and interest earnings of our investment portfolio. We do not currently hedge this interest rate exposure. We have performed a sensitivity analysis as of June 30, 2003 and 2002, using a modeling technique that measures the change in the fair values arising from a hypothetical 50 basis points and 100 basis points adverse movement in the levels of interest rates across the entire yield curve, which are representative of historical movements in the Federal Funds Rate with all other variables held constant. The analysis covers our investment and is based on the weighted- average maturity of our investments as of June 30, 2003 and 2002. The sensitivity analysis indicated that a hypothetical 50 basis points adverse movement in interest rates would result in a loss in the fair values of our investment instruments of approximately $249,000 at June 30, 2003 and approximately $280,000 at June 30, 2002. Similarly a hypothetical 100 basis points adverse movement in interest rates would result in a loss in the fair values of our investments of approximately $498,000 at June 30, 2003 and approximately $559,000 at June 30, 2002. The following table provides information about our cash and cash equivalents and our investment portfolio at June 30, 2003 (dollars in thousands): Estimated Fair (in thousands) Cost Value Debt Securities Due in one year or less: Short-term munis-taxable $ 5,997 $ 6,010 Corporate 10,664 10,681 Governments/Agencies 9,000 9,003 Total due in one year 25,661 25,694 Due in one to three years: Taxable munis 1,047 1,057 Corporate 2,255 2,243 Government/Agencies 19,500 19,514 Total due in three years 22,802 22,814 Grand total $ 48,463 $ 48,507 Actual maturities may differ from contractual maturities because the issuer of the securities may have the right to repurchase such securities. The Company classifies short-term investments in current assets, as all such investments are available for current operations. 37 Foreign Currency Fluctuations and Inflation Our performance can be affected by changes in foreign currency values relative to the U.S. dollar in relation to our revenue and operating expenses. We have entered into forward foreign exchange contracts primarily to hedge amounts due from and the net assets of selected subsidiaries denominated in foreign currencies (mainly in Europe and Asia Pacific) against fluctuations in exchange rates. We have not entered into forward foreign exchange contracts for speculative or trading purposes. Our accounting policies for these contracts are based on our designation of the contracts as hedging transactions. The criteria we use for designating a contract as a hedge include the contract's effectiveness in risk reduction and one-to-one matching of derivative instruments to underlying transactions. Gains and losses on foreign exchange contracts are recognized in income in the same period as gains and losses on the underlying transactions. If an underlying hedged transaction were terminated earlier than initially anticipated, the offsetting gain or loss on the related forward foreign exchange contract would be recognized in income in the same period. In addition, since we enter into forward contracts only as a hedge, any change in currency rates would not result in any material net gain or loss, as any gain or loss on the underlying foreign currency denominated balance would be offset by the gain or loss on the forward contract. Our forward contracts generally have an original maturity of three months. As of June 30, 2003, we had forward foreign exchange contracts outstanding totaling approximately $2.1 million in ten currencies. These contracts were opened on the last business day of the quarter and mature within three months. Cumulative other comprehensive loss decreased by $5.0 million for the six months ended June 30, 2003 due to unrealized foreign currency translation gains resulting from the strengthening of the Euro against the U.S. dollar during the first half of 2003. Management believes that inflation has not had a significant impact on the prices of our products, the cost of our materials, or our operating results for the six months ended June 30, 2003. Item 4. Controls and Procedures The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the Company's Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission's rules and forms and that such information is accumulated and communicated to the Company's management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow for timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. As of June 30, 2003, the end of the quarter covered by this report, an evaluation was carried out under the supervision and with the participation of the Company's management, including the Company's Chief Executive Officer and the Company's Chief Financial Officer, of the effectiveness of the design and operation of the Company's disclosure controls and procedures as required by SEC Rule 13a - 15(b). Based on the foregoing, the Company's Chief Executive Officer and Chief Financial Officer concluded that, the Company's disclosure controls and procedures were effective at the reasonable assurance level. There has been no change in the Company's internal controls over financial reporting during the Company's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the Company's internal controls over financial reporting. 38 PART II. OTHER INFORMATION Item 1. Legal Proceedings See Note 10 to Consolidated Financial Statements. Item 4. Submission of Matters to a Vote (a) The 2003 Annual Meeting of Stockholders of the Company was held at 9:00 a.m. on May 7, 2003, in Costa Mesa, California. (b) At the annual meeting, the following six individuals were elected to the Company's Board of Directors, constituting all members of the Board of Directors: Nominee Affirmative Votes Votes Withheld L. George Klaus 31,665,441 2,050,045 William P. Lyons 30,694,550 3,020,936 Lee D. Roberts 32,210,595 1,504,891 John C. Savage 31,273,510 2,441,976 Roger S. Siboni 32,143,365 1,572,121 Theodore J. Smith 24,592,546 9,122,940 (c) The Company's stockholders were asked to approve an amendment to the Company's 2002 Incentive Award Plan to increase the number of shares of Common Stock available for issuance there under by an additional 1,400,000 shares. This proposal was approved in accordance with the following vote of stockholders: Votes For Votes Against Abstentions 24,532,286 9,134,985 48,215 (d) The Company's stockholders were asked to ratify the Company's appointment of Deloitte and Touche LLP as independent accountants of the Company for the fiscal year ending December 31, 2003. This proposal was approved in accordance with the following vote of stockholders: Votes For Votes Against Abstentions 33,332,939 328,069 54,478 Item 6. Exhibits and Reports on Form 8-K (a) Exhibits The list of exhibits contained in the accompanying Index to Exhibits is herein incorporated by reference. (b) Reports on Form 8-K No reports on Form 8-K were filed in the quarter ended June 30, 2003. 39 SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. FILENET CORPORATION August 13, 2003 Date By: /s/ Sam M. Auriemma Sam M. Auriemma, Senior Vice President (Principal Financial and Accounting Officer, Authorized Signatory and Chief Financial Officer) 40 Index to Exhibits The following exhibits are filed herewith or incorporated by reference: Exhibit No. Exhibit Description 3.1* Restated Certificate of Incorporation, as amended (filed as Exhibit 3.1 to Registrant's Form S-4 filed on January 26, 1996; Registration No. 333-00676). 3.1.1* Certificate of Amendment of Restated Certificate of Incorporation (filed as Exhibit 3.1.1 to Registrant's Form S-4 filed on January 26, 1996, Registration No. 333-00676). 3.2* Bylaws (filed as Exhibit 3.2 of the Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.1* Form of certificate evidencing Common Stock (filed as Exhibit 4.1 to Registrant's registration statement on Form S-1, Registration No. 33-15004). 4.2* Rights Agreement, dated as of November 4, 1988 between FileNet Corporation and the First National Bank of Boston, which includes the form of Rights Certificate as Exhibit A and the Summary of Rights to Purchase Common Shares as Exhibit B (filed as Exhibit 4.2 to Registrant's registration statement on Form S-4 filed on January 26, 1996; Registration No. 333-00676). 4.3* Amendment One dated July 31, 1998 and Amendment Two dated November 9, 1998 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and BANKBOSTON, N.A. formerly known as The First National Bank of Boston (filed as Exhibit 4.3 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1998). 4.4* Amendment Three dated November 30, 2002 to Rights Agreement dated as of November 4, 1988 between FileNet Corporation and Equiserve Trust Company, N.A., successors to BANKBOSTON, N.A. (filed as Exhibit 4.4 to Registrant's Annual Report on Form 10-K filed for the year ended December 31, 2002). 10.1* Second Amended and Restated Credit Agreement (Multi-currency) by and between the Registrant and Bank of America National Trust and Savings Association dated June 30, 1999, effective June 30, 1999 (filed as Exhibit 10.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 1999) as amended by a Waiver and First Amendment to Credit Agreement dated as of June 29, 2002 and by a letter amendment dated as of April 5, 2002. 10.1.1* Letter amendment dated as of April 5, 2002 and Third Amendment to Credit Agreement (Multi-currency) by and between the Registrant and Bank of America, N.A., dated as of June 28, 2002 (filed as Exhibit 10.1.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.1.2* Waiver and First Amendment to Credit Agreement (Multi-currency) by and among the Registrant and Bank of America, N.A., formerly known as Bank of America National Trust and Savings Association, dated June 29, 2002, effective June 29, 2002 (filed as Exhibit 10/1 to Registrant's Annual Report on Form 10-K filed for the year ended December 31, 2002). 10.2*+ Amended and Restated 1995 Stock Option Plan of FileNet (filed as Exhibit 99.1 to Registrant's registration statement on Form S-8 filed on October 15, 2002; Registration No. 333-71598). 10.2.1+ Amendment to the 1995 Stock Option Plan approved by Registrant's Board of Directors May 7, 2003. 10.2.2+ Amended Form of 1995 Executive Officer Stock Option Agreement. 10.3*+ Second Amended and Restated 1986 Stock Option Plan of FileNet Corporation, together with the forms of Incentive Stock Option Agreement and Non-Qualified Stock Option Agreement (filed as Exhibits 4(a), 4(b) and 4(c), respectively, to the Registrant's registration statement on Form S-8, Registration No. 33-48499), the first Amendment thereto (filed as Exhibit 4(d) to the Registrant's registration statement on Form S-8, Registration No. 33-69920), and the Second Amendment thereto (filed as Appendix A to the Registrant's Proxy Statement for the Registrant's 1994 Annual Meeting of Stockholders, filed on April 29, 1994). 10.4*+ Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Lee Roberts (filed as Exhibit 99.17 to Registrant's registration statement on Form S-8 filed on August 20, 1997). 10.5*+ Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option and Special Addendum) between Registrant and Mr. Ron Ercanbrack (filed as Exhibit 99.19 to Registrant's registration statement on Form S-8 filed on August 20, 1997). 10.6*+ Amended and Restated FileNet Corporation 1998 Employee Stock Purchase Plan (filed as Appendix B to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 41 10.7*+ FileNet Corporation International Employee Stock Purchase Plan (filed as Appendix C to Registrant's Definitive Proxy Statement on Schedule 14A, for the Registrant's 2002 Annual Meeting of Stockholders, filed on April 18, 2002). 10.8* Lease between the Registrant and C. J. Segerstrom and Sons for the headquarters of the Company, dated September 1, 1999 (filed as Exhibit 10.23 to Registrant's registration statement on Form 10-Q for the quarter ended September 30, 1999). 10.9* Asset Purchase Agreement between the Registrant and Application Partners, Inc. dated May 18, 2000 (filed as Exhibit 10.24 to Registrant's Form 10-Q for the quarter ended June 30, 2000). 10.10*+ Written Compensation Agreement and Non-Statutory Stock Option Agreement (with Notice of Grant of Stock Option) between Registrant and Mr. Sam Auriemma (filed as Exhibit 99.1 and 99.2 to Registrant's registration statement on Form S-8, filed on April 20, 2002; Registration No. 333-59274). 10.11* Asset Purchase Agreement dated April 2, 2002 by and between 3565 Acquisition Corporation and eGrail, Inc. (filed as Exhibit 10.1 to Registrant's Current Report on Form 8-K, filed on April 12, 2002). 10.12*+ Secured Promissory Note between Registrant and Mr. Lee D. Roberts dated June 14, 2002 (filed as Exhibit 10.12 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.13*+ Option Exchange Agreement between Registrant and Mr. Ron L. Ercanbrack, dated May 22, 2002, together with form of Incentive Stock Option Agreement and Grant Notice (filed as Exhibit 10.13 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14*+ The 2002 Incentive Award Plan, as approved by stockholders at the Registrant's Annual Meeting on May 22, 2002, (filed as Exhibit 10.14 to Registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002). 10.14.1*+ Form of 2002 Incentive Award Plan Incentive Option Agreement with Notice of Grant of Stock Option (filed as Exhibit 10.14.1 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.2*+ Form of 2002 Incentive Award Plan Non-Qualified Stock Option Agreement for Independent Directors with Notice of Grant of Stock Option (filed as Exhibit 10.14.2 to Registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2002). 10.14.3+ Amendment to the 2002 Incentive Award Plan dated May 7, 2003. 10.15 Stock Purchase Agreement dated April 2, 2003 by and among Registrant, FileNet Nova Scotia Corporation, Shana Corporation and certain Sellers. 10.15.1 Escrow Agreement dated April 2, 2003 by and among FileNet Nova Scotia Corporation, certain Sellers and Bennett Jones LLP. 10.16+ Amended and Restated Letter Agreement dated May 15, 2003 by and between Registrant and Lee D. Roberts, Chief Executive Officer. 10.17+ Form of Amended and Restated Letter Agreement, dated May 15, 2003, by and between Registrant and the Chief Financial Officer and President(1). 10.18+ Form of Amended and Restated Letter Agreement by and among Registrant and certain Executive Officers(2). 10.19+ CEO Severance Agreement together with Addendum II to Stock Option Agreement between Registrant and Mr. Lee D. Roberts. 31.1 Certification of Chief Executive Officer 31.2 Certification of Chief Financial Officer 32.1 Certification of Chief Executive Officer 32.2 Certification of Chief Financial Officer . * Incorporated herein by reference + Management contract, compensatory plan or arrangement (1) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Sam Auriemma, Chief Financial Officer and Ron L. Ercanbrack, President. (2) Amended and Restated Letter Agreement, dated May 15, 2003 was entered into by and between Registrant and Messrs. Martyn D. Christian, David D. Despard, Frederick P. Dillon, Karl J. Doyle, Michael W. Harris, William J. Kreidler, Chas W. Kunkelmann, Philip Rugani, Daniel S. Whelan, Franz X. Zihlmann and Ms.Katharina M. Mueller. 42 EXHIBIT 10.2.1 AMENDMENT TO THE FILENET CORPORATION 1995 STOCK OPTION PLAN This Amendment ("Amendment") to the FileNet Corporation 1995 Stock Option Plan, as amended and restated effective March 28, 2001 (the "1995 Plan") is adopted by FileNet Corporation, a Delaware corporation (the "Company"), effective as of May 7, 2003. RECITALS WHEREAS, the 1995 Plan was initially approved by the Company's Board of Directors (the "Board") and its stockholders in 1995, and has been subsequently amended and restated; WHEREAS, Section V of Article VII of the 1995 Plan provides that the 1995 Plan may be amended by the Board; WHEREAS, the 1995 Plan is silent on the Company's ability to reprice outstanding options under the 1995 Plan; WHEREAS, on May 7, 2003 the Board approved an amendment to the 1995 Plan prohibiting, without prior stockholder approval, the repricing, replacement or regranting through cancellation or lowering the option exercise price of previously granted awards issued under any of the Company's option plans; NOW, THEREFORE, in order to give effect to the Board action, the following amendment to the 1995 Plan is adopted by the Company. AMENDMENT Article Seven "Miscellaneous" of the Plan is hereby amended to add the following as Section VIII: "VIII. NO REPRICING WITHOUT STOCKHOLDER APPROVAL Effective as of May 7, 2003, without prior approval by the Corporation's stockholders, the Plan Administrator shall not reprice, replace or regrant though cancellation or lowering of the option exercise price any outstanding options granted under the Plan." * * * * * The undersigned, Katharina M. Mueller, Vice President, General Counsel and Secretary of the Company, hereby certifies that the Board adopted the foregoing Amendment on May 7, 2003. Executed at Costa Mesa, California this 26th day of June 2003. FileNet Corporation, a Delaware corporation By: /s/ Kathrina M. Mueller . Katharina M. Mueller Vice President, General Counsel and Secretary Exhibit 10.2.2 EXECUTIVE OFFICER GRANT FILENET CORPORATION STOCK OPTION AGREEMENT RECITALS A. The Board has adopted the Plan for the purpose of retaining the services of selected Employees, non-employee members of the Board and consultants and other independent advisors who provide services to the Corporation (or any Parent or Subsidiary). B. Optionee is to render valuable services to the Corporation (or a Parent or Subsidiary), and this Agreement is executed pursuant to, and is intended to carry out the purposes of, the Plan in connection with the Corporation's grant of an option to Optionee. C. All capitalized terms in this Agreement shall have the meaning assigned to them in the attached Appendix. NOW, THEREFORE, it is hereby agreed as follows: 1. Grant of Option. The Corporation hereby grants to Optionee, as of the Grant Date, an option to purchase up to the number of Option Shares specified in the Grant Notice. The Option Shares shall be purchasable from time to time during the option term specified in Paragraph 2 at the Exercise Price. 2. Option Term. This option shall have a term of ten (10) years measured from the Grant Date and shall accordingly expire at the close of business on the Expiration Date, unless sooner terminated in accordance with Paragraph 5 or 6. 3. Limited Transferability. This option shall be neither transferable nor assignable by Optionee other than by will or by the laws of descent and distribution following Optionee's death and may be exercised, during Optionee's lifetime, only by Optionee. However, if this option is designated a Non-Qualified Option in the Grant Notice, then this option may, in connection with the Optionee's estate plan, be assigned in whole or in part during Optionee's lifetime to one or more members of the Optionee's immediate family or to a trust established for the exclusive benefit of one or more such family members. The assigned portion shall be exercisable only by the person or persons who acquire a proprietary interest in the option pursuant to such assignment. The terms applicable to the assigned portion shall be the same as those in effect for this option immediately prior to such assignment and shall be set forth in such documents issued to the assignee as the Plan Administrator may deem appropriate. 4. Dates of Exercise. This option shall become exercisable for the Option Shares in a series of successive annual installments as specified in the Grant Notice. As the option becomes exercisable for one or more of those installments, the installments shall accumulate and the option shall remain exercisable for the accumulated installments until the Expiration Date or sooner termination of the option term under Paragraph 5 or 6. 5. Cessation of Service. The option term specified in Paragraph 2 shall terminate (and this option shall cease to be outstanding) prior to the Expiration Date should any of the following provisions become applicable: (i) Should Optionee cease to remain in Service for any reason (other than death or Permanent Disability) while this option is outstanding, then Optionee shall have a period of three (3) months (commencing with the date of such cessation of Service) during which to exercise this option, but in no event shall this option be exercisable at any time after the Expiration Date. (ii) Should Optionee die while holding this option, then the personal representative of Optionee's estate or the person or persons to whom the option is transferred pursuant to Optionee's will or in accordance with the laws of descent and distribution shall have the right to exercise this option. Such right shall lapse and this option shall cease to be outstanding upon the earlier of (i) the expiration of the twelve (12)-month period measured from the date of Optionee's death or (ii) the Expiration Date. (iii)Should Optionee cease Service by reason of Permanent Disability while this option is outstanding, then Optionee shall have a period of twelve (12) months (commencing with the date of such cessation of Service) during which to exercise this option. In no event shall this option be exercisable at anytime after the Expiration Date. (iv) Should Optionee's Service be terminated for Misconduct, then this option shall terminate immediately and cease to remain outstanding. (v) During the applicable post-Service exercise period, this option may not be exercised in the aggregate for more than the number of Option Shares for which the option is exercisable at the time of Optionee's cessation of Service. Upon the expiration of such exercise period or (if earlier) upon the Expiration Date, this option shall terminate and cease to be outstanding for any exercisable Option Shares for which the option has not been exercised. However, this option shall, immediately upon Optionee's cessation of Service, terminate and cease to be outstanding with respect to any Option Shares for which the option is not otherwise at that time exercisable. (vi) Should the Optionee's Service terminate by reason of an Involuntary Termination within twelve (12) months after the 2 effective date of a Corporate Transaction or Change in Control, and then the provisions of Paragraph 6 shall govern the post-Service exercise period for this option and shall supersede any provisions to the contrary in this Paragraph 5. 6. Special Acceleration of Option. (a) This option, to the extent outstanding at the time of a Corporate Transaction but not otherwise fully exercisable, shall automatically accelerate so that this option shall, immediately prior to the effective date of the Corporate Transaction, become exercisable for all of the Option Shares at the time subject to this option and may be exercised for any or all of those Option Shares as fully-vested shares of Common Stock. No such acceleration of this option, however, shall occur if and to the extent: (i) this option is, in connection with the Corporate Transaction, either to be assumed by the successor corporation (or parent thereof) or to be replaced with a comparable option to purchase shares of the capital stock of the successor corporation (or parent thereof) or (ii) this option is to be replaced with a cash incentive program of the successor corporation which preserves the spread existing at the time of the Corporate Transaction on any Option Shares for which this option is not otherwise at that time exercisable(the excess of the Fair Market Value of those Option Shares over the aggregate Exercise Price payable for such shares) and provides for subsequent pay-out in accordance with the option exercise/vesting schedule set forth in the Grant Notice. The determination of option comparability under clause(i) shall be made by the Plan Administrator, and such determination shall be final, binding and conclusive. (b) Immediately following the Corporate Transaction, this option shall terminate and cease to be outstanding, except to the extent assumed by the successor corporation (or parent thereof) in connection with the Corporate Transaction. (c) If this option is assumed in connection with a Corporate Transaction, then this option shall be appropriately adjusted, immediately after such Corporate Transaction, to apply to the number and class of securities which would have been issuable to Optionee in consummation of such Corporate Transaction had the option been exercised immediately prior to such Corporate Transaction, and appropriate adjustments shall also be made to the Exercise Price, provided the aggregate Exercise Price shall remain the same. (d) Should there occur an Involuntary Termination of Optionee's Service within twelve (12) months following a Corporate Transaction in which this option is assumed or replaced, then this option (or replacement grant), to the extent outstanding at the time but not otherwise fully exercisable, shall automatically accelerate so that the option shall immediately become exercisable for all the Option Shares at the time subject to the option and may be exercised for any or all of those Option Shares as fully vested shares of Common Stock. This option shall remain so exercisable until the earlier of (i) the Expiration Date of the option term or (ii) the expiration of the one (1)-year period measured from the date of such Involuntary Termination. 3 (e) Should there occur an Involuntary Termination of Optionee's Service within twelve (12) months following a Change in Control, then this option, to the extent outstanding at the time but not otherwise filly exercisable. shall automatically accelerate so that this option shall immediately become exercisable for all the Option Shares at the time subject to the option and may be exercised for any or all of those Option Shares as fully vested shares of Common Stock. This option shall remain so exercisable until the earlier of (i) the Expiration Date of the option termor (ii) the expiration of the one (I)-year period measured from the date of such Involuntary Termination. (f) This Agreement shall not in any way affect the right of the Corporation to adjust, reclassify, reorganize or otherwise change its capital or business structure or to merge, consolidate, dissolve, liquidate or sell or transfer all or any part of its business or assets. 7. Adjustment in Option Shares. Should any change be made to the Common Stock by reason of any stock split, stock dividend, recapitalization, combination of shares, exchange of shares or other change affecting the outstanding Common Stock as a class without the Corporation's receipt of consideration, appropriate adjustments shall be made to (i) the number and/or class of securities subject to this option, (ii) the minimum number and/or class of securities for which this option must be exercised, and (iii) the Exercise Price in order to reflect such change and thereby preclude a dilution or enlargement of benefits here under. 8. Stockholder Rights. The holder of this option shall not have any stockholder rights with respect to the Option Shares until such person shall have exercised the option, paid the Exercise Price and become a holder of record of the purchased shares. 9. Manner of Exercising Option. (a) In order to exercise this option with respect to all or any part of the Option Shares for which this option is at the time exercisable, Optionee (or any other person or persons exercising the option) must take the following actions: (i) Execute and deliver to the Corporation a Notice of Exercise for the number of Option Shares for which the option is exercised. (ii) Pay the aggregate Exercise Price for the purchased shares in one or more of the following forms: (A) cash or check made payable to the Corporation (B) a promissory note payable to the Corporation, but only to the extent authorized by the Plan Administrator in accordance with Paragraph 13; 4 (C) shares of Common Stock held by Optionee (or any other person or persons exercising the option) for the requisite period necessary to avoid a charge to the Corporations earnings for financial reporting purposes and valued at Fair Market Value on the Exercise Date; or (D) through a special sale and remittance procedure pursuant to which Optionee (or any other person or persons exercising the option) shall concurrently provide irrevocable instructions (a) to a Corporation-designated brokerage firm to effect the immediate sale of the purchased shares and remit to the Corporation, out of the sale proceeds available on the settlement date, sufficient funds to cover the aggregate Exercise Price payable for the purchased shares plus all applicable Federal, state and local income and employment taxes required to be withheld by the Corporation by reason of such exercise and (b) to the Corporation to deliver the certificates for the purchased shares directly to such brokerage firm in order to complete the sale. Except to the extent the sale and remittance procedure is utilized in connection with the option exercise, payment of the Exercise Price must accompany the Notice of Exercise. (iii)Furnish to the Corporation appropriate documentation that the person or persons exercising the option (if other than Optionee) have the right to exercise this option. (iv) Make appropriate arrangements with the Corporation (or Parent or Subsidiary employing or retaining Optionee) for the satisfaction of all Federal, state and local income and employment tax withholding requirements applicable to the option exercise, if the Option is designated a Non-Qualified Option in the Grant Notice. (b) As soon as practical after the Exercise Date, the Corporation shall issue to or on behalf of Optionee (or any other person or persons exercising this option) a certificate for the purchased Option Shares. (c) In no event may this option be exercised for any fractional shares. 10. Compliance with Laws and Regulations. (a) The exercise of this option and the issuance of the Option Shares upon such exercise shall be subject to compliance by the Corporation and Optionee with all applicable requirements of law relating thereto and with all applicable regulations of any stock 5 exchange (or the Nasdaq National Market, if applicable) on which the Common Stock may be listed for trading at the time of such exercise and issuance. (b) The inability of the Corporation to obtain approval from any regulatory body having authority deemed by the Corporation to be necessary to the lawful issuance and sale of any Common Stock pursuant to this option shall relieve the Corporation of any liability with respect to the non-issuance or sale of the Common Stock as to which such approval shall not have been obtained. The Corporation, however, shall use its best efforts to obtain all such approvals. 11. Successors and Assigns. Except to the extent otherwise provided in Paragraphs 3 and 6, the provisions of this Agreement shall inure to the benefit of, and be binding upon, the Corporation and its successors and assigns and Optionee, Optionee's assigns and the legal representatives, heirs and legatees of Optionee's estate. 12. Notices. Any notice required to be given or delivered to the Corporation under the terms of this Agreement shall be in writing and addressed to the Corporation at its principal corporate offices. Any notice required to be given or delivered to Optionee shall be in writing and addressed to Optionee at the address indicated below Optionee's signature line on the Grant Notice. All notices shall be deemed effective upon personal delivery or upon deposit in the U.S. mail, postage prepaid and properly addressed to the party to be notified. 13. Financing. The Plan Administrator may, in its absolute discretion and without any obligation to do so, permit Optionee to pay the Exercise Price for the purchased Option Shares by delivering a promissory note payable to the Corporation. The terms of any such promissory note (including the interest rate, the requirements for collateral and the terms of repayment) shall be established by the Plan Administrator in its sole discretion. 14. Excess Shares. If the Option Shares covered by this Agreement exceed, as of the Grant Date, the number of shares of Common Stock which may without stockholder approval be issued under the Plan, then this option shall be void with respect to such excess shares, unless stockholder approval of an amendment sufficiently increasing the number of shares of Common Stock issuable under the Plan is obtained in accordance with the provisions of the Plan. 15. Construction. This Agreement and the option evidenced hereby are made and granted pursuant to the Plan and are in all respects limited by and subject to the terms of the Plan. All decisions of the Plan Administrator with respect to any question or issue arising under the Plan or this Agreement shall be conclusive and binding on all persons having an interest in this option. 16. Governing Law. The interpretation, performance and enforcement of this Agreement shall be governed by the laws of the State of California without resort to that State's conflict-of-laws rules. 6 17. Additional Terms Applicable to an Incentive Option. In the event this option is designated an Incentive Option in the Grant Notice, the following terms and conditions shall also apply to the grant: (i) This option shall cease to qualify for favorable tax treatment as an Incentive Option if (and to the extent) this option is exercised for one or more Option Shares: (i) more than three (3) months after the date Optionee ceases to be an Employee for any reason other than death or Permanent Disability or (ii) more than twelve (12) months after the date Optionee ceases to be an Employee by reason of Permanent Disability. (ii) No installment under this option shall qualify for favorable tax treatment as an Incentive Option if (and to the extent) the aggregate Fair Market Value (determined at the Grant Date) of the Common Stock for which such installment first becomes exercisable hereunder would, when added to the aggregate value (determined as of the respective date or dates of grant) of the Common Stock or other securities for which this option or any other Incentive Options granted to Optionee prior to the Grant Date (whether under the Plan or any other option plan of the Corporation or any Parent or Subsidiary) first become exercisable during the same calendar year, exceed One Hundred Thousand Dollars (S100.000) in the aggregate. Should such One Hundred Thousand Dollar (S 100.000) limitation be exceeded in any calendar year, this option shall nevertheless become exercisable for the excess shares in such calendar year as a Non-Qualified Option. (iii)Should the exercisability of this option be accelerated upon a Corporate Transaction or an Involuntary Termination following a Corporate Transaction or Change in Control, then this option shall qualify for favorable tax treatment as an Incentive Option only to the extent the aggregate Fair Market Value (determined at the Grant Date) of the Common Stock for which this option first becomes exercisable in the calendar year in which the Corporate Transaction or Involuntary Termination occurs does not, when added to the aggregate value (determined as of the respective date or dates of grant) of the Common Stock or other securities for which this option or one or more other Incentive Options granted to Optionee prior to the Grant Date (whether under the Plan or any other option plan of the Corporation or any Parent or Subsidiary) first become exercisable during the same calendar year, exceed One Hundred Thousand Dollars ($100,000) in the aggregate. Should the applicable One Hundred Thousand Dollar ($100,000) limitation be exceeded in the calendar year of such Corporate Transaction or Involuntary Termination, the option may nevertheless be exercised for the excess shares in such calendar year as a Non-Qualified Option. (iv) Should Optionee hold, in addition to this option, one or more other options to purchase Common Stock which become exercisable for the first time in the same calendar year as this option, then the foregoing limitations on the exercisability of such options as Incentive Options shall be applied on the basis of the order in which such options are granted. 7 18. Leave of Absence. The following provisions shall apply upon the Optionee's commencement of an authorized leave of absence: (i) The exercise schedule in effect under the Grant Notice shall be frozen as of the first day of the authorized leave, and the option shall not become exercisable for any additional installments of the Option Shares during the period Optionee remains on such leave. (ii) Should Optionee resume active Employee status within sixty (60) days after the start date of the authorized leave, Optionee shall, for purposes of the exercise schedule set forth in the Grant Notice, receive Service credit for the entire period of such leave. If Optionee does not resume active Employee status within such sixty (60)-day period, then no Service credit shall be given for the period of the leave. (iii)If the option is designated as an Incentive Stock Option in the Grant Notice, then the following additional provision shall apply: If the leave of absence continues for more than ninety (90) days. then the option shall automatically convert to a non-qualified option under the federal tax laws on the ninety-first (91st) day of such, leave, unless the Optionee's reemployment rights are guaranteed by statute or by written agreement. Following any such conversion of the option, all subsequent exercises of such option, whether effected before or after Optionee's return to active Employee status, shall result in an immediate taxable event, and the Corporation shall be required to collect from Optionee the federal, state and local income and employment withholding taxes applicable to such exercise. (iv) In no event shall this option become exercisable for any additional Option Shares or otherwise remain outstanding if Optionee does not resume Employee status prior to the Expiration Date of the option term. 8 APPENDIX The following definitions shall be in effect under the Agreement: A. Agreement shall mean this Stock Option Agreement. B. Board shall mean the Corporation's Board of Directors. C. Change in Control shall mean a change in ownership or control of the Corporation effected through either of the following transactions: (i) the acquisition, directly or indirectly, by any person or related group of persons (other than the Corporation or a person that directly or indirectly controls, is controlled by, or is under common control with, the Corporation) of beneficial ownership (within the meaning of Rule 13d-3 of the Securities Exchange Act of 1934, as amended) of securities possessing more than fifty percent (50%) of the total combined voting power of the .Corporation's outstanding securities pursuant to a tender or exchange offer made directly to the Corporation's stockholders, or (ii) a change in the composition of the Board over a period of thirty-six (36) consecutive months or less such that a majority of the Board members ceases by reason of one or more contested elections for Board membership, to be comprised of individuals who either (A) have been Board. members continuously since the beginning of such period or (B) have been elected or nominated for election as Board members during such period by at least a majority of the Board members described in clause (A) who were still in office at the time such election or nomination was approved by the Board. D. Code shall mean the Internal Revenue Code of 1986, as amended. E. Common Stock shall mean the Corporation's common stock. F. Corporate Transaction shall mean either of the following stockholder-approved transactions to which the Corporation is a party: (i) a merger or consolidation in which securities possessing more than fifty percent (50%) of the total combined voting power of the Corporation's outstanding securities are transferred to a person or persons different from the persons holding those securities immediately prior to such transaction, or (ii) the sale, transfer or other disposition of all or substantially all of the Corporation's assets in complete liquidation or dissolution of the Corporation. 9 G. Corporation shall mean FileNet Corporation, a Delaware corporation. H. Employee shall mean an individual who is in the employ of the Corporation (or any Parentor Subsidiary), subject to the control and direction of the employer entity as to both the work to be performed and the manner and method of performance. I. Exercise Date shall mean the date on which the option shall have been exercised in accordance with Paragraph 9 of the Agreement. J. Exercise Price shall mean the exercise price per share as specified in the Grant Notice. K. Expiration Date shall mean the date on which the option expires as specified in the Grant Notice. L. Fair Market Value per share of Common Stock on any relevant date shall be determined in accordance with the following provisions: (i) If the Common Stock is at the time traded on the Nasdaq National Market, then the Fair Market Value shall be the average of the high and low selling prices per share of Common Stock on the date in question, as such prices are reported by the National Association of Securities Dealers on the Nasdaq National Market or any successor system. If there are no selling prices quoted for the Common Stock on the date in question, then the Fair Market Value shall be the average of the high and low selling prices on the last preceding date for which such quotations exist. (ii) If the Common Stock is at the time listed on any Stock Exchange, then the Fair Market Value shall be the average high and low selling prices per share of Common Stock on the date in question on the Stock Exchange determined by the Plan Administrator to be the primary market for the Common Stock, as such prices are officially quoted in the composite tape of transactions on such exchange. If there are no selling prices quoted for the Common Stock on the date in question, then the Fair Market Value shall be the average of the high and low selling prices on the last preceding date for which such quotations exist. M. Grant Date shall mean the date of grant of the option as specified in the Grant Notice. N. Grant Notice shall mean the Notice of Grant of Stock Option accompanying the Agreement, pursuant to which Optionee has been informed of the basic terms of the option evidenced hereby. 10 O. Incentive Option shall mean an option which satisfies the requirements of Code Section 422. P. Involuntary Termination shall mean the termination of Optionee's Service by reason of: (i) Optionee's involuntary dismissal or discharge by the Corporation for reasons other than Misconduct, or (ii) Optionee's voluntary resignation following (A) a change in Optionee's position with the Corporation (or Parent or Subsidiary employing Optionee) which materially reduces Optionee's level of responsibility, (B) a reduction in Optionee's level of compensation (including base salary, fringe benefits and participation in any corporate-performance based bonus or incentive programs) by more than fifteen percent (15%) or (C) a relocation of Optionee's place of employment by more than fifty (50) miles, provided and only if such change, reduction or relocation is effected by the Corporation without Optionee's consent. Q. Misconduct shall mean the commission of any act of fraud, embezzlement or dishonesty by Optionee, any unauthorized use or disclosure by Optionee of confidential information or trade secrets of the Corporation (or any Parent or Subsidiary), or any other intentional misconduct by Optionee adversely affecting the business or affairs of the Corporation (or any Parent or Subsidiary) in a material manner. The foregoing definition shall not be deemed to be inclusive of all the acts or omissions which the Corporation (or any Parent or Subsidiary) may consider as grounds for the dismissal or discharge of Optionee or any other individual in the Service of the Corporation (or any Parent or Subsidiary). R. Non-Qualified Option shall mean an option not intended to satisfy the requirements of Code Section 422. S. Notice of Exercise shall mean the written notice of the option exercise on the form provided by the Corporation for such purpose. T. Option Shares shall mean the number of shares of Common Stock subject to the option as specified in the Grant Notice. U. Optionee shall mean the person to whom the option is granted as specified in the Grant Notice. V. Parent shall mean any corporation (other than the Corporation) in an unbroken chain of corporations ending with the Corporation, provided each corporation in the unbroken chain (other than the Corporation) owns, at the time of the determination, stock possessing fifty percent (50%) or more of the total combined voting power of all classes of stock in one of the other corporations in such chain. 11 W. Permanent Disability shall mean the inability of Optionee to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment which is expected to result in death or has lasted or can be expected to last for a continuous period of twelve (12) months or more. X. Plan shall mean the Corporation's 1995 Stock Option Plan. Y. Plan Administrator shall mean either the Board or a committee of Board members, to the extent the committee is at the time responsible for the administration of the Plan. Z. Service shall mean the Optionee's performance of services for the Corporation (or any Parent or Subsidiary) in the capacity of an Employee, a non-employee member of the board of directors or a consultant or independent advisor. AA. Stock Exchange shall mean the American Stock Exchange or the New York Stock Exchange. BB. Subsidiary shall mean any corporation (other than the Corporation) in an unbroken chain of corporations beginning with the Corporation, provided each corporation (other than the last corporation) in the unbroken chain owns, at the time of the determination, stock possessing fifty percent (50%) or more of the total combined voting power of all classes of stock in one of the other corporations in such chain. 12 EXHIBIT 10.14.3 AMENDMENT TO THE 2002 INCENTIVE AWARD PLAN OF FILENET CORPORATION This Amendment ("Amendment") to the 2002 Incentive Award Plan of FileNet Corporation (the "Plan") is adopted by FileNet Corporation, a Delaware corporation (the "Company"), effective as of May 7, 2003. RECITALS WHEREAS, the Plan was approved by the Board of Directors (the "Board") on March 28, 2002 and by the stockholders on May 22, 2002; WHEREAS, Section 11.2 of the Plan provides that the Plan may be amended from time to time by the Board; WHEREAS, the Company's Plan is silent on the Company's ability to reprice options under the Plan; WHEREAS, on May 7, 2003, the Board approved an amendment to the Plan prohibiting, without prior stockholder approval, the repricing, replacement or regranting through cancellation or lowering the option exercise price of previously granted awards issued under any of the Company's option plans; WHEREAS, on May 7, 2003, the stockholders of the Company approved an amendment to the Plan increasing the number of shares available for issuance under the Plan by an additional 1,400,000 shares, from 1,400,000 to 2,800,000 shares; NOW, THEREFORE, the following amendments to the Plan are adopted by the Company. AMENDMENTS Effective as of May 7, 2003, subsection (a) of Section 2.1 of the Plan is hereby amended in its entirety as follows: 2.1. "Shares Subject to Plan. (a) The shares of stock subject to Awards shall be Common Stock, initially shares of the Company's Common Stock. Subject to adjustment as provided in Section 11.3, the aggregate number of such shares which may be issued upon exercise of such Options or rights or upon any other Awards under the Plan shall not exceed Two Million Eight Hundred Thousand (2,800,000) shares, and the aggregate number of shares that may be issued as Restricted Stock shall not exceed One Hundred and Forty Thousand (140,000) shares. The shares of Common Stock issuable upon exercise of such Options or rights or upon any other Awards may be either previously authorized but unissued shares or treasury shares." Effective as of May 7, 2003, section 3.6 is added to Article III "Granting of Awards": "3.6 Prohibition on Repricing. The Administrator shall not, without prior approval by the Company's stockholders, reprice, replace or regrant through cancellation or lowering of the Option exercise price any awards issued under the Plan." * * * * * The undersigned, Katharina M. Mueller, Vice President, General Counsel and Secretary of the Company, hereby certifies that amendment increasing the number of shares available for issuance under the Plan was adopted by the Board on February 26, 2003, and approved by the Company's stockholders on May 7, 2003, and that the Board adopted the amendment prohibiting the repricing of options under the Plan without prior stockholder approval on May 7, 2003. Executed at Costa Mesa, California this 26th day of June 2003. FileNet Corporation, a Delaware corporation By: /s/ Katharina M. Mueller . Katharina M. Mueller Vice President, General Counsel and Secretary EXHIBIT 10.15 EXECUTION COPY STOCK PURCHASE AGREEMENT AMONG FILENET NOVA SCOTIA CORPORATION, as the "Buyer" AND FILENET CORPORATION, as the "Parent" AND DONALD MURPHY, JOHN MURPHY, TIM SENGER, WAYNE MALKIN, DAVID PERMAN, DENISE MURPHY, COLLEEN MURPHY, KATHY MALKIN, DONNA PERMAN as the "Sellers" AND SHANA CORPORATION, as the "Target" April 2, 2003 TABLE OF CONTENTS ARTICLE I Definitions...................................................................1 1.1 Defined Terms.........................................................1 1.2 Other Defined Terms...................................................6 1.3 Construction..........................................................6 ARTICLE II Purchase and Sale of Target Shares...........................................7 2.1 Basic Transaction.....................................................7 2.2 Purchase Price........................................................7 2.3 Escrow................................................................8 2.4 The Closing...........................................................8 2.5 Deliveries............................................................8 2.6 Post-Closing Adjustment..............................................10 2.7 Clearance Certificates in Respect of Non-Resident Shareholders.......12 2.8 Withholding Rights...................................................14 2.9 Completion of Permitted Transactions.................................14 ARTICLE III Representations and Warranties Concerning the Transaction..................14 3.1 Representations and Warranties of the Sellers........................14 3.2 Representations and Warranties of the Buyer..........................16 ARTICLE IV Representations and Warranties Concerning the Target and Its Subsidiary.....16 4.1 Organization, Qualification, and Corporate Power.....................17 4.2 Capitalization.......................................................17 4.3 Noncontravention.....................................................18 4.4 Brokers' Fees........................................................18 4.5 Title to Assets......................................................18 4.6 Subsidiaries.........................................................18 4.7 Financial Statements.................................................19 4.8 Events Subsequent to Most Recent Fiscal Year End.....................20 4.9 Undisclosed Liabilities..............................................22 4.10 Legal Compliance.....................................................23 4.11 Tax Matters..........................................................23 4.12 Real Property........................................................26 4.13 Intellectual Property................................................27 4.14 Tangible Assets......................................................30 4.15 Inventory............................................................30 4.16 Contracts............................................................30 4.17 Permits..............................................................32 4.18 Notes and Accounts Receivable........................................32 4.19 Powers of Attorney...................................................33 4.20 Insurance............................................................33 4.21 Litigation...........................................................33 4.22 Product Liability....................................................34 -i- 4.23 Employees............................................................34 4.24 Employee Plans.......................................................35 4.25 Guaranties...........................................................37 4.26 Environment, Health, and Safety......................................37 4.27 Certain Business Relationships with the Target and Its Subsidiary....37 4.28 Private Issuer Status................................................38 4.29 Disclosure...........................................................38 ARTICLE V Post-Closing Covenants.......................................................38 5.1 General..............................................................38 5.2 Litigation Support...................................................38 5.3 Transition...........................................................38 5.4 Confidentiality......................................................39 5.5 Covenant Not to Compete..............................................39 ARTICLE VI Conditions to Distribution of Initial Purchase Amount.......................39 ARTICLE VII Remedies for Breaches of This Agreement....................................40 7.1 Survival of Representations and Warranties...........................40 7.2 Indemnification Provisions for Benefit of the Buyer..................40 7.3 Indemnification Provisions for Benefit of the Sellers................41 7.4 Procedure for Claims between Parties.................................42 7.5 Matters Involving Third Parties......................................42 7.6 Determination of Adverse Consequences................................43 7.7 Buyer's Right of Offset..............................................43 7.8 Payment of Indemnity Holdback Amount.................................43 7.9 Manner of Payment....................................................44 7.10 Limitation on Indemnity..............................................44 7.11 Other Indemnification Provisions.....................................44 ARTICLE VIII Tax Matters...............................................................44 8.1 Section 338 Election.................................................44 8.2 Tax Periods Ending on or Before the Closing Date.....................45 8.3 Tax Periods Beginning Before and Ending After the Closing Date.......45 8.4 Third Party Costs of Tax Return Preparation..........................45 8.5 Cooperation on Tax Matters...........................................45 8.6 Contest Provisions...................................................46 8.7 Certain Taxes........................................................46 ARTICLE IX Miscellaneous...............................................................46 9.1 Nature of Obligations................................................46 9.2 Allocation of Purchase Price.........................................46 9.3 Press Releases and Public Announcements..............................47 9.4 No Third-Party Beneficiaries.........................................47 9.5 Entire Agreement.....................................................47 -ii- 9.6 Succession and Assignment............................................47 9.7 Counterparts.........................................................47 9.8 Headings.............................................................47 9.9 Notices..............................................................47 9.10 Sellers' Representatives.............................................48 9.11 Governing Law........................................................49 9.12 Amendments and Waivers...............................................50 9.13 Severability.........................................................50 9.14 Expenses.............................................................50 9.15 Specific Performance.................................................50 9.16 Guaranty of Obligations..............................................50 Exhibit A - Form of Escrow Agreement Exhibit B - Form of Other Shareholder Representation Statement Exhibit C - Form of Opinion of Counsel to the Sellers Exhibit D - Form of Opinion of Counsel to the Buyer Exhibit E - Permitted Encumbrances Exhibit F - Permitted Transactions Exhibit G - Non-competition Payments Schedule 2.2 - Allocation of Purchase Price -iii- STOCK PURCHASE AGREEMENT Agreement entered into as of April 2, 2003, by and among FileNet Nova Scotia Corporation, a Nova Scotia unlimited liability corporation (the "Buyer"), and Donald Murphy, John Murphy, Tim Senger, Wayne Malkin, David Perman, Denise Murphy, Colleen Murphy, Kathy Malkin and Donna Perman (collectively the "Sellers"), and Shana Corporation, an Alberta corporation (the "Target"), and for the purposes of Section 9.16 only, the FileNet Corporation, a Delaware corporation (the "Parent"). The Buyer, the Sellers and the Target are referred to collectively herein as the "Parties." The Sellers in the aggregate own 5,663,635 Class A Common Shares and 5,639,005 Class B Common Shares of the Target. This Agreement contemplates a transaction in which the Buyer will purchase from the Sellers and certain other shareholders of the Target (the "Other Shareholders", and collectively with the Sellers, the "Shareholders"), and the Shareholders will sell to the Buyer, all of the outstanding capital stock of the Target in return for cash. Now, therefore, in consideration of the mutual promises herein made, and in consideration of the representations, warranties, and covenants herein contained, the Parties agree as follows. ARTICLE I DEFINITIONS. 1.1 Defined Terms. As used herein, the terms below shall have the following meanings: "Adverse Consequences" means all actions, suits, proceedings, hearings, investigations, charges, complaints, claims, demands, injunctions, judgments, orders, decrees, rulings, damages, dues, penalties, fines, costs, amounts paid in settlement, Liabilities, obligations, Taxes, liens, losses, expenses, and fees, including court costs and reasonable attorneys' fees and expenses and all direct and indirect, consequential and incidental damages and losses including without limitation all lost profits and damage to goodwill. "Affiliate" has the meaning set forth in the Business Corporations Act (Alberta). "Affiliated Group" means any affiliated group within the meaning of Code Section 1504(a) or any similar group defined under a similar provision of state, local or foreign law. "Basis" means any past or present fact, situation, circumstance, status, condition, activity, practice, plan, occurrence, event, incident, action, failure to act, or transaction that forms or could form the basis for any specified consequence. "Books and Records" means, with respect to the Target and its Subsidiary, the Corporate Records and all books, records, lists, ledgers, financial data, files, reports, product and design manuals, plans, drawings, technical manuals and operating records of every kind pertaining to the Target, its Subsidiary or assets or the customers, suppliers, distributors or personnel of the Target or its Subsidiary, in whatever form. "Business Day" means any day other than a Saturday, a Sunday or a day on which banking institutions in the State of California or the Province of Alberta are authorized by Law or executive order to remain closed. "Canadian GAAP" means accounting principles generally accepted in Canada as established and revised by the Canadian Institute of Chartered Accountants from time to time. "Class A Common Shares" means the Class A Common Shares, no par value, of the Target. "Class B Common Shares" means the Class B Common Shares, no par value, of the Target. "Class C Preferred Shares" means the Class C Preferred Shares, no par value, of the Target. "Closing Date" means the date first set forth above. "Code" means the Internal Revenue Code of 1986, as amended. "Confidential Information" means any information concerning the businesses and affairs of the Target and its Subsidiary, including confidential business information, financial marketing and business data, pricing and cost information, business and marketing plans, internet domain names, and customer and supplier lists and information, that is not already generally available to the public. "Corporate Records" means the corporate records of the Target and its Subsidiary, including (i) all Organizational Documents, (ii) all minutes of meetings that have been kept and resolutions of shareholders and directors (and any committees), or other body performing a similar function for entities other than corporations, and (iii) the share certificate books, if any, all securities registers, registers of transfers and registers of directors, or the equivalents, if any, for entities other than corporations. "Employee Plans" means all of the benefits provided, maintained, sponsored or funded by the Target or its Subsidiary for or in relation to the current or former employees, officers or directors of the Target or its Subsidiary, including any fringe benefit, bonus, incentive compensation, deferred compensation, profit sharing, severance, termination, supplemental unemployment benefit, change of control, retention bonus, pension, retirement, stock option, stock purchase, stock appreciation, savings, employee loan, prerequisite, indemnity, health, welfare, medical, dental, disability or life insurance, short term disability, vacation pay, service or similar plan, program, arrangement, agreement, award or practice, whether written or oral, funded or unfunded, insured or self-insured, registered or unregistered. "Encumbrance" means any lien (statutory or otherwise), judgment, pledge, escrow, option, charge, easement, restrictive covenant, security interest, assignment, deed of trust, right of first refusal, mortgage, 2 hypothecation, right-of-way, encroachment, building or use restriction, restrictive covenant, encumbrance or other right of third parties, whether voluntarily incurred or arising by operation of law or any other arrangement or condition which, in substance, secures payment or performance of an obligation, and includes, without limitation, any agreement to give any of the foregoing in the future, and any contingent or conditional sales agreement or other title retention agreement or arrangement or lease in the nature thereof or the filing of, or agreement to give any financing statement, under the laws of any jurisdiction. "Environmental Laws" means any Law concerning pollution or protection of the environment, public health and safety, or employee health and safety, including laws relating to emissions, discharges, releases, or threatened releases of pollutants, contaminants, or chemical, industrial, hazardous, or toxic materials or wastes into ambient air, surface water, ground water, or lands or otherwise relating to the manufacture, processing, distribution, use, treatment, storage, disposal, transport, or handling of pollutants, contaminants, or chemical, industrial, hazardous, or toxic materials or wastes. "ERISA" means the Employee Retirement Income Security Act of 1974, as amended. "ERISA Affiliate" means any entity which is (or at any relevant time was) a member of a "controlled group of corporations" with, under "common control" with, or a member of an "affiliated service group" with any Partnership, as defined in Section 414(b), (c), (m) or (o) of the Code, or under "common control" with any Partnership within the meaning of Section 4001(b)(1) of ERISA. "ERISA Plan" means an "employee benefit plan" within the meaning of Section 3(2) of ERISA. "Escrow Agent" means the Person acting as Escrow Agent under the Escrow Agreement, which shall initially be Bennett Jones LLP. "Extremely Hazardous Substance" has the meaning set forth inss.302 of the Emergency Planning and Community Right-to-Know Act of 1986, as amended. "Governmental Entity" means any applicable (i) multinational, federal, provincial, state, municipal, local or other governmental or public department, court, judicial authority, regulatory body, commission, board, bureau, agency or instrumentality, domestic or foreign, (ii) any subdivision or authority of any of the foregoing and (iii) any quasi-governmental or private body exercising any regulatory, expropriation or taxing authority under or for the account of any of the above. "ICA" means the Investment Canada Act (Canada), as amended. "Intellectual Property" means all intellectual property in any jurisdiction, including (i) inventions, patents, patent applications, patent disclosures, all related continuation-in-part, divisional, reissue, reexamination, utility model, certificate of invention and design patents, industrial designs, registrations and applications for registration thereof, and other industrial property rights acquired or available under the Laws of any jurisdiction, (ii) trademarks, trade names, trade dress, logos, corporate names, service marks, certification marks, and other 3 indicia of origin, and registrations and applications for registration thereof together with related goodwill, (iii) writings and other copyrightable works of authorship, all copyrights therein and all registrations and applications for registration thereof, (iv) mask works, integrated circuit topographies and registrations and applications for registration thereof, (v) computer software, databases, compilations, documentation, data processing systems, networks and network systems, website and other Internet and webcentric systems and properties, domain names, content contained on any Internet or intranet site, and descriptions, flowcharts and other work product used to design, plan, organize, and develop any of the foregoing, and all intellectual property rights in and registrations and applications to register thereof (vi) trade secrets and confidential business information, whether patentable or unpatentable and whether or not reduced to practice, know-how, manufacturing and product processes and techniques, research and development information, copyrightable rights, financial, marketing and business data, pricing and cost information, business and marketing plans and customer and supplier lists and information and internet domain names, (vii) other proprietary rights relating to any of the foregoing (including, without limitation, remedies against infringements thereof and rights of protection of interest therein under the Laws of all jurisdictions) and (viii) copies and tangible embodiments thereof (in whatever form or medium). "Knowledge" means actual knowledge after reasonable investigation. "Laws" means (a) all applicable laws, including all statutes, codes, ordinances, regulations, decrees, rules, municipal by-laws and orders of every Governmental Entity and (b) any judicial, arbitral, administrative, ministerial, departmental or regulatory judgment, decision, decree, ruling or order of any court or governmental or regulatory agency, department, authority, body or instrumentality relating to the businesses or operations of the Target or its Subsidiary. "Liability" means any liability (whether known or unknown, whether asserted or unasserted, whether absolute or contingent, whether accrued or unaccrued, whether liquidated or unliquidated, and whether due or to become due), including any liability for Taxes. "Most Recent Balance Sheet" means the balance sheet contained within the Most Recent Financial Statements. "Most Recent Fiscal Year End" means July 31, 2002. "Ordinary Course of Business" means the ordinary course of business consistent with past custom and practice (including, where applicable, with respect to quantity and frequency). "Organizational Documents" means, with reference to a corporation, the Articles of Incorporation and by-laws or other similar organizational documents (in each case, as amended to date). "Permits" shall mean, with respect to the Target and its Subsidiary, all licenses, permits, franchises, approvals, authorizations, consents or orders of, or filings with, or notifications to, any Governmental Entity or any other Person, necessary or desirable for the conduct of, or relating to the operation of the businesses of or the ownership of the assets of, the Target and/or its Subsidiary. 4 "Permitted Encumbrances" means the encumbrances identified in Exhibit E attached hereto. "Permitted Transactions" means the transactions described in Exhibit F attached hereto. "Person" means an individual, a partnership, a corporation, an association, a joint stock company, a trust, a joint venture, an unincorporated organization, or a governmental entity (or any department, agency, or political subdivision thereof). "Requisite Sellers" means Sellers holding a majority of the voting power of the Target Shares (assuming conversion to Class A Common Shares, if applicable, and voting together as a single class) as set forth in Section 4.2 of the Target Disclosure Letter. "Securities Act" means the Securities Act of 1933, as amended. "Sellers' Representatives" means the Persons who are appointed as agents for the Sellers pursuant to Section 9.10, who shall initially be Don Murphy and Wayne Malkin. "Software" means the computer software that the Target or its Subsidiary licenses to third parties, including, without limitation, Informed Aurora, which consists of the Informed Step Processor, Informed eRouter, Informed Filler (Web), Informed Filler, Informed Designer and Informed Quadra. "Subsidiary" means, with respect to any Person, any corporation or other business entity, whether or not incorporated, of which at least a majority of the securities or interests having, by their terms, ordinary voting power to elect members of the board of directors, or other persons performing similar functions with respect to such entity, is held, directly or indirectly, by such Person (or a Subsidiary thereof). "Target Share" means any share of the capital stock of the Target, including the Class A Common Shares, the Class B Common Shares, and the Class C Preferred Shares. "Tax" means any federal, state, provincial, local, or foreign income, capital, gross receipts, license, payroll, employment, excise, severance, stamp, occupation, premium, windfall profits, environmental (including taxes under Code Section 59A), customs duties, capital stock, franchise, profits, withholding, social security (or similar), unemployment, disability, real property, personal property, sales, use, transfer, registration, stamp, value added, alternative or add-on minimum, estimated, or other tax of any kind whatsoever, including any interest, penalty, or addition thereto, whether disputed or not. "Tax Return" means any return, declaration, report, claim for refund, or information return or statement relating to Taxes, including any schedule or attachment thereto, and including any amendment thereof. "US GAAP" means United States generally accepted accounting principles in effect from time to time applied on a consistent basis. 5 1.2 Other Defined Terms. In addition to the terms defined in Section 1.1, the following terms shall have the meanings defined for such terms in the Sections set forth below: Term Section Accountant 2.6(d) Adjustment Amount 2.6(b) Buyer Preamble Buyer Disclosure Letter Section 3.2 Claim Notice 7.2(a) Closing 2.4 Closing Balance Sheet 2.6(a) Distribution Date 2.3 Escrow Agreement 2.3 Financial Statement 4.7 Indemnified Party 7.4(a) Indemnifying Party 7.4(a) Indemnity Holdback Amount 2.2 Initial Purchase Amount 2.3 Most Recent Financial Statements 4.7 Most Recent Fiscal Month End 4.7 Other Shareholders Preamble Parent Preamble Party Preamble Purchase Price 2.2 Repurchase Amount 2.2 Section 116 Certificate 2.7(a) Section 338 Election 8.1 Seller Preamble Seller Disclosure Letter Section 3.1 Shareholders Preamble Target Preamble Target Disclosure Letter Article IV Third Party Claim 7.4(a) Withheld Amount 2.7(b) 1.3 Construction. (a) Unless the context of this Agreement otherwise requires, (i) words of any gender include each other gender; (ii) words using the singular or plural number also include the plural or singular number, respectively; (iii) the terms "hereof," "herein," "hereby" and derivative or similar words refer to this entire Agreement; (iv) the terms "Article" or "Section" refer to the specified Article or Section of this Agreement; (v) the word "including" shall mean "including, without limitation"; and (vi) the word "or" shall be disjunctive but not exclusive. (b) References to agreements and other documents shall be deemed to include all subsequent amendments and other modifications thereto. 6 (c) References to statutes shall include all regulations promulgated thereunder and references to statutes or regulations shall be construed as including all statutory and regulatory provisions consolidating, amending or replacing the statute or regulation. (d) The language used in this Agreement shall be deemed to be the language chosen by the parties to express their mutual intent, and no rule of strict construction shall be applied against either party. (e) The annexes, schedules and exhibits to this Agreement are a material part hereof and shall be treated as if fully incorporated into the body of the Agreement. (f) Whenever this Agreement refers to a number of days, such number shall refer to calendar days unless Business Days are specified and shall be counted from the day immediately following the date from which such number of days are to be counted. (g) Except where otherwise specified, all dollar amounts referred to herein shall be references to United States dollars. (h) All accounting terms used herein and not expressly defined herein shall have the meanings given to them under Canadian GAAP with respect to the Target and its Subsidiary and US GAAP with respect to the Buyer. (i) Whenever this Agreement states that a party has "made available" certain documents to another party, such term shall mean that such party has either delivered those documents to the other party or placed those documents in a designated "data room" for inspection by the other party. ARTICLE II PURCHASE AND SALE OF TARGET SHARES. 2.1 Basic Transaction. On and subject to the terms and conditions of this Agreement, the Buyer agrees to purchase from the Shareholders, and each of the Sellers agrees to sell to the Buyer, and to cause the Other Shareholders to sell to the Buyer, all of their respective Target Shares for the consideration specified below in this Article 2. 2.2 Purchase Price. The Buyer agrees to pay to the Shareholders as consideration for the purchase of all of the Target Shares the aggregate amount of $8,550,000, less an amount (the "Repurchase Amount") equal to the aggregate amount paid by the Target to repurchase, redeem, terminate or otherwise acquire Target Shares and options or rights to acquire Target Shares in Permitted Transactions after the Most Recent Fiscal Month End (the "Purchase Price"), subject to adjustment as provided in Section 2.6 below. At the Closing, the Buyer shall deliver cash in the amount of $8,550,000 to the Escrow Agent to be held and released in accordance with Section 2.3 below. The Purchase Price shall be allocated among the Shareholders based on the percentages set forth in Schedule 2.2 attached hereto, which schedule shall be updated by the Sellers' Representatives and delivered to the Buyer on or before the Business Day immediately preceding the Distribution Date to reflect any changes in ownership of the Target Shares between the Closing Date and the Distribution Date. 7 2.3 Escrow. Concurrently with the execution of this Agreement, the Buyer, the Sellers and the Escrow Agent shall execute and deliver an escrow agreement in the form attached hereto as Exhibit A (the "Escrow Agreement"). The funds delivered to the Escrow Agent by the Buyer at the Closing shall be held as follows: (i) $1,026,000 as the "Indemnity Holdback Amount" and (ii) $7,524,000 as the "Initial Purchase Amount". The Indemnity Holdback Amount shall be held by the Escrow Agent exclusively for the purpose of securing Buyer indemnity claims pursuant to Article VII hereof. Subject to Section 2.6 and the terms and conditions of the Escrow Agreement, the Initial Purchase Amount, less the Repurchase Amount, shall be distributed by the Escrow Agent to or to the account of the Shareholders pro rata as described in Section 2.2 as promptly as is reasonably practicable following the satisfaction, or waiver by the Buyer, of all conditions specified in Article VI (the date of such distribution, the "Distribution Date"), and concurrently therewith the Repurchase Amount shall be delivered by the Escrow Agent to the Buyer. The Indemnity Holdback Amount shall be held by the Escrow Agent pursuant to the terms and conditions of the Escrow Agreement and Section 7.8 below. 2.4 The Closing. The closing of the transactions contemplated by this Agreement (the "Closing") shall take place at the offices of the Target in Edmonton, Alberta, commencing as of 5:00 a.m. local time on the Closing Date. 2.5 Deliveries. (a) At the Closing, the Sellers will deliver, or cause to be delivered, to the Buyer: (i) stock certificates representing the Target Shares held by the Sellers, endorsed in blank or accompanied by duly executed assignment documents; (ii) copies of this Agreement and the Escrow Agreement executed by each of the Sellers and, in the case of this Agreement, the Target; (iii)an opinion of McCuaig Desrochers LLP, counsel to the Sellers, dated as of the Closing Date, in form and substance reasonably satisfactory to Buyer, covering the matters specified in Exhibit C attached hereto; (iv) the resignations, effective as of the Closing, of each director and officer of the Target and its Subsidiary; (v) a form of notice to the Internal Revenue Service in accordance with the requirements of Treasury Regulation Section 1.897-2(h)(2) and in form and substance reasonably acceptable to the Buyer along with written authorization for the Buyer to deliver such notice form to the Internal Revenue Service on behalf of the Target upon Closing (vi) a certificate signed by the Sellers' Representatives setting for the aggregate amount paid by the Target to repurchase, redeem, terminate or otherwise acquire Target Shares and options or rights to acquire Target Shares in Permitted Transactions after the Most Recent Fiscal Month End and prior to the Closing Date; and 8 (vii)such other certificates and instruments as shall be reasonably required to vest in Buyer title in and to the Target Shares held by the Sellers in accordance with the provisions hereof. (b) As soon as possible on or after the Closing Date, the Sellers will deliver, or cause to be delivered, to the Buyer: (i) stock certificates representing the Target Shares held by the Other Shareholders, endorsed in blank or accompanied by duly executed assignment documents; (ii) Other Shareholder Representation Statements in the form attached hereto as Exhibit B, duly executed by each of the Other Shareholders; (iii)a clearance certificate or similar document(s) that may be required or reasonably necessary by any taxing authority, including the Canadian taxing authorities as set out in Section 2.7, in order to relieve the Buyer of any obligation to withhold any portion of the Purchase Price payable to any Shareholders that are not residents of Canada, and if the certificate that may be required or reasonably necessary by the Canadian taxing authorities as set out in Section 2.7 is not available in respect of any such Shareholders, the remaining provisions of Section 2.7 dealing with the Buyer's entitlement to withhold the appropriate portion of the Purchase Price payable to such Shareholders shall apply pending receipt of such certificate or similar document(s); (iv) such other certificates and instruments as shall be reasonably required to vest in Buyer title in and to the Target Shares held by the Other Shareholders in accordance with the provisions hereof; (v) a certificate executed by each of the Sellers stating that: (A) the Permitted Transactions have been completed; (B) no Target Shares are outstanding other than Target Shares that have been legally and validly transferred to the Buyer; and (C) all outstanding stock options, warrants or other rights to acquire shares of the capital stock of the Target have been terminated; and (vi) an opinion of McCuaig Desrochers LLP, counsel to the Sellers, in form and substance reasonably satisfactory to Buyer, covering the matters specified in Exhibit C attached hereto with respect to the Other Shareholders. (c) At the Closing, the Sellers will deliver to the Escrow Agent copies of this Agreement and the Escrow Agreement executed by each of the Sellers and, in the case of this Agreement, the Target. (d) At the Closing, the Buyer will deliver to the Escrow Agent: (i) the cash amount specified in Section 2.2 above; and (ii) copies of this Agreement and the Escrow Agreement executed by the Buyer and, in the case of this Agreement, the Parent; 9 (e) At the Closing, the Buyer will deliver to the Sellers: (i) evidence of the payment to the Escrow Agent of the cash amount specified in Section 2.2 above; (ii) copies of this Agreement and the Escrow Agreement executed by the Buyer and, in the case of this Agreement, the Parent (also executed by the Escrow Agreement); and (iii)opinions of Latham and Watkins LLP, Bennett Jones LLP and Stewart McKelvie Stirling Scales, counsel to the Buyer and the Parent dated as of the Closing Date, in form and substance reasonably satisfactory to the Sellers' Representatives covering matters listed on Exhibit D attached hereto; (f) On or prior to the Distribution Date, the Buyer will deliver to the Sellers evidence of payment of the amounts due under Section 5.5. (g) Form of Instruments. To the extent that a form of any document to be delivered hereunder is not attached as an exhibit, such documents shall be in form and substance, and shall be executed and delivered in a manner, mutually satisfactory to the Sellers' Representatives and the Buyer. 2.6 Post-Closing Adjustment. (a) Closing Balance Sheet. Within sixty (60) Business Days after the Closing Date, the Buyer shall prepare and deliver, or cause to be prepared and delivered, to the Sellers (i) an unaudited consolidated balance sheet of the Target and its Subsidiary dated the Closing Date (the "Closing Balance Sheet"), and (ii) a reasonably detailed calculation of the Adjustment Amount. The Closing Balance Sheet shall be prepared by the Buyer's personnel in accordance with Canadian GAAP, as applied in preparation of the Most Recent Balance Sheet. (b) Adjustment Amount. The "Adjustment Amount" shall be the amount equal to the amount by which the sum of (i) the consolidated stockholders' equity of the Target and its Subsidiary as set forth on the Closing Balance Sheet, determined in accordance with Canadian GAAP as applied in preparation of the Most Recent Balance Sheet (including being prepared on the basis that the Target will continue to operate as a going concern and unaffected by a change of control) and consistent in all material respects with the Books and Records, plus (ii) the amount, if any, reflected on the Closing Balance Sheet as an account payable in respect of the fee payable to PriceWaterhouseCoopers Securities Inc. referred to in Section 3.1(d), plus (iii) CAD$80,000 representing the amount of brokers fees paid to PriceWaterhouseCoopers Securities Inc. in 2002, plus (iv) an amount equal to the aggregate amount of severance obligations incurred at the direction of and approved in writing by the Buyer and reflected in the Closing Balance Sheet, plus (v) an amount equal to such portion of the Repurchase Amount as is paid by the Target prior to or on the Closing Date or is reflected as a liability in the Closing Balance Sheet, less (vi) CAD$950,000, either (A) exceeds CAD$400,000 (if such sum is a positive number) or (B) is less than (-CAD$400,000) (if such sum is a negative number). The Purchase Price shall be adjusted by the Adjustment Amount, which adjustment shall be accomplished as follows: 10 (i) If the Adjustment Amount is a positive number, then the Buyer shall pay to the Shareholders an aggregate amount equal to the Adjustment Amount; provided, that if the Adjustment Amount is to be paid by Buyer prior to the Distribution Date, the Adjustment Amount shall be deemed to be an increase to the Initial Purchase Amount, and the Buyer shall deliver the Adjustment Amount to the Escrow Agent to be held and distributed as part of the Initial Purchase Amount. (ii) If the Adjustment Amount is a negative number, then the Shareholders shall pay to the Buyer an amount equal to the Adjustment Amount provided, that if the Adjustment Amount is to be paid by the Shareholders prior to the Distribution Date, the Buyer shall be entitled to be paid the Adjustment Amount out of escrow as a reduction of the Initial Purchase Amount held by the Escrow Agent. (c) Disputed Adjustment Amount. If the Requisite Sellers shall disagree with the Adjustment Amount, they shall notify the Sellers' Representatives of such disagreement, and Sellers' Representatives shall notify the Buyer of such disagreement in writing specifying in detail the particulars of such disagreement within twenty (20) Business Days after the Sellers' receipt of the Closing Balance Sheet. To the extent that any portion of the Adjustment Amount is not in dispute, within twenty (20) Business Days after receipt of the Closing Balance Sheet by the Sellers' Representatives, the Buyer shall pay the Shareholders or the Shareholders shall pay the Buyer, as the case may be, that portion of the Adjustment Amount which is not in dispute in the manner set forth in Section 2.6(b). (d) Resolution of Disputed Adjustment Amount. The Buyer and the Sellers shall use their best efforts for a period of thirty (30) calendar days after the Sellers' Representatives' delivery of such notice (or such longer period as the Buyer and the Sellers' Representatives shall mutually agree upon) to resolve any disagreements raised by the Sellers with respect to the calculation of the Adjustment Amount. If, at the end of such period, the Buyer and the Sellers' Representatives are unable to resolve such disagreements, then the issues in dispute shall be submitted to Ernst and Young, LLP, Chartered Accountants at their Edmonton office, or such other firm of Chartered Accountants as the Buyer and the Sellers' Representatives may agree (the "Accountant"), for resolution. The determination by the Accountants shall be final, binding and conclusive on the parties. The Buyer and the Sellers' Representatives shall use their best efforts to cause the Accountant to make its determination within thirty (30) calendar days of accepting its selection. Within fifteen (15) calendar days after the date of such determination by the Accountants, the Buyer shall pay the Shareholders, or the Shareholders shall pay the Buyers, as the case may be, the Adjustment Amount in the manner set forth in Section 2.6(b). The fees and expenses of the Accountant shall be borne by the Buyer and the Sellers equally. (e) Payment of Adjustment Amount. All payments made by the Buyer or the Shareholders as part of the Adjustment Amount shall be made by wire transfer of immediately available funds to an account designated by the payee. All such payments shall be made in U.S. dollars based on the closing exchange rate published by the Bank of Canada for the Closing Date. Any payments to be made to the Shareholders under this Section 2.6 shall be made to each Shareholder pro-rata according to the proportion of the Purchase Price to be allocated to such Shareholder pursuant to Section 2.2. The Sellers as a group shall be 11 jointly and severally liable with the Other Shareholders as a group, and the Other Shareholders shall be jointly and severally liable as between themselves, for any amounts to be paid by the Shareholders to the Buyer under this Section 2.6. The Buyer shall be entitled to withhold and set off against any and all amounts due to the Shareholders under this Agreement, including any amounts held by the Escrow Agent pursuant to the Escrow Agreement, any amounts due to the Buyer under this Section 2.6. 2.7 Clearance Certificates in Respect of Non-Resident Shareholders. (a) In respect of any Shareholder which is not a resident of Canada for the purposes of the Income Tax Act (Canada), such Shareholder shall take all reasonable steps to deliver or cause to be delivered to the Buyer at or prior to the Distribution Date a certificate issued by the Canadian Minister of National Revenue pursuant to subsection 116(2) of the Income Tax Act (Canada) (a "Section 116 Certificate") in respect of the sale of the Target Shares by such Shareholder, which certificate shall fix a "certificate limit" (as defined in subsection 116(2) of the Income Tax Act (Canada)) that is not less than the amount of the Canadian dollar equivalent of the Purchase Price allocated to such Target Shares at the time of Closing. (b) If any such Shareholder does not deliver or cause to be delivered a Section 116 Certificate containing a certificate limit as required by Section 2.7(a) to the Buyer on or prior to the earlier to occur of Distribution Date and the 30th day after the end of the month in which the Closing occurs, the Buyer shall be entitled to withhold from the Purchase Price paid by the Buyer on the Distribution Date such portion of the Initial Purchase Amount as is then necessary to obtain, after conversion of such portion, Canadian dollars equal to 25% of the Canadian equivalent of the Purchase Price allocated to the applicable Target Shares (the "Withheld Amount"). Any Withheld Amount shall be converted to Canadian dollars as of such date and withheld by the Escrow Agent from the Initial Purchase Amount pending the delivery to the Buyer of a Section 116 Certificate with a certificate limit that is not less than the Canadian dollar equivalent of the Purchase Price allocated to the applicable Target Shares or a certificate issued by the Canadian Minister of National Revenue pursuant to subsection 116(4) of the Income Tax Act (Canada), all in accordance with the following terms and conditions: (i) the Canadian dollar equivalent of the Purchase Price of the applicable Target Shares on the Closing Date shall be determined using the closing exchange rate quoted by the Bank of Canada for the Closing Date; (ii) the Withheld Amount shall be held in trust by the Escrow Agent pursuant to the Escrow Agreement for the benefit of the applicable Shareholder and the Buyer for payment to such Shareholder and the Receiver General for Canada, as described below; (iii)promptly upon the applicable Shareholder providing a copy to the Buyer of a Section 116 Certificate or a certificate issued pursuant to subsection 116(4) of the Income Tax Act (Canada), in either case satisfactory to the Buyer (acting reasonably), the full amount of the Withheld Amount held in trust by the Escrow Agent (including any interest earned on the funds held in trust less any Canadian withholding tax on such interest) shall be paid to such Shareholder; 12 (iv) if a Section 116 Certificate or a certificate issued pursuant to subsection 116(4) of the Income Tax Act (Canada) has not been provided to the Buyer as set out in paragraph (a) on or before the 30th day after the end of the month in which the Closing occurs, the Escrow Agent shall remit the full Withheld Amount to the Receiver General for Canada in satisfaction of the Buyer's withholding tax liability in respect of the purchase of the Target Shares from the applicable Shareholder pursuant to subsection 116(5) of the Income Tax Act (Canada), unless such Shareholder provides evidence satisfactory to the Buyer (acting reasonably) that the Canadian Minister of National Revenue has instructed that the funds not be remitted at such time, in which case the funds held by the Escrow Agent shall continue to be held in trust and the provisions of this Section 2.7(b) shall continue to apply thereafter as if the reference to the 30th day after the end of the month in which the Closing occurs were instead a reference to the new date set by the Canadian Minister of National Revenue as the date for the remittance or the date remittance is otherwise required; (v) any excess funds held by the Escrow Agent following any remittance under paragraph (v) (which would, in this case, consist of the interest earned on the funds held in trust less any Canadian withholding tax on such interest) shall be paid to the applicable Shareholder; (vi) if the certificate limit in any Section 116 Certificate provided to the Buyer is less than the Canadian dollar equivalent of the Purchase Price of the applicable Target Shares as established under paragraph (i) or if a certificate issued pursuant to subsection 116(4) of the Income Tax Act (Canada) has not otherwise been provided to the Buyer which is satisfactory to the Buyer (acting reasonably), the Escrow Agent shall remit 25% of the difference between such excess Purchase Price amount and the certificate limit shown in the Section 116 Certificate or the amount shown in the certificate issued pursuant to subsection 116(4) of the Income Tax Act (Canada) to the Receiver General for Canada, as the case may be, in satisfaction of the Buyer's withholding tax liability in respect of the purchase of such Target Shares pursuant to subsection 116(5) of the Canadian Income Tax, and any excess funds held by BJ following such remittance (including any interest earned on the funds held in trust less any Canadian withholding tax on such interest) shall be paid to the applicable Shareholder; (vii)the funds held by the Escrow Agent pursuant to this Section 2.7 shall be invested in an interest bearing account, with any such interest to accrue for the benefit of the applicable Shareholder; and (viii) if requested by any applicable Shareholder, the Escrow Agent will pay all or any portion of the Withheld Amount applicable to such Shareholder to the Receiver General for Canada against delivery of a Section 116 Certificate or a certificate issued pursuant to subsection 116(4) of the Income Tax Act (Canada). (c) In the event of any upward adjustment in the Purchase Price payable to any Shareholders who are not residents of Canada for the purposes of the Income Tax Act (Canada), including any adjustment in the Purchase 13 Price under Section 2.6, the provisions of this Section 2.7 shall apply to any such additional payments made by the Buyer to such Shareholders. 2.8 Withholding Rights. Except as otherwise provided in Section 2.7, the Buyer shall be entitled to deduct and withhold from the consideration otherwise payable pursuant to this Agreement to any Shareholder in exchange for Target Shares such amounts as the Buyer is required to deduct and withhold with respect to the making of such payment under the Code or any provision of state, local or foreign tax law. Except as otherwise provided in Section 2.7, to the extent that amounts are so withheld and paid over to the appropriate taxing authority by the Buyer, such withheld amounts shall be treated for all purposes of this Agreement as having been paid to the Shareholder in exchange for Target Shares in respect of which such deduction and withholding was made by the Buyer. 2.9 Completion of Permitted Transactions. In order to complete Permitted Transactions on or after the Closing Date, upon delivery to the Buyer of a certificate signed by the Sellers' Representatives specifying: (i) the name of the shareholder whose shares are being repurchased; (ii) the amount and type of shares being repurchased; (iii)the amount of purchase price to be paid, which amount shall not exceed the amount specified on Schedule 2.2 as of the Closing Date; (iv) instructions as to delivery of payment of the amount specified in (iii); (v) that the repurchase is being made in accordance with the terms of a Permitted Transaction and whether the shareholder has delivered stock certificates, and valid instruments of transfer to McCuaig Desrochers LLP; and (vi) a direction to the Escrow Agent to immediately pay to or to the order of the Buyer an amount equal to the amount specified in (iii), which amount shall be deemed to be part of the Repurchase Amount; then the Buyer shall, within five (5) days thereafter, pay or cause to be paid the amount specified in (iii) as instructed in (iv) on behalf of the Target. If the Buyer shall fail to perform its obligations under this Section 2.9 with respect to any Target Shares, the Sellers shall be relieved of the obligation to deliver the certification and legal opinion required under 2.5(b)(v) and 2.5(b)(vi) solely to the extent that such certification and opinion apply to the repurchase of such Target Shares. ARTICLE III REPRESENTATIONS AND WARRANTIES CONCERNING THE TRANSACTIONS 3.1 Representations and Warranties of the Sellers. Each of the Sellers represents and warrants to the Buyer that the statements contained in this Section 3.1 are correct and complete as of the Closing Date with respect to 14 himself or itself, except as set forth in the Seller Disclosure Letter delivered by such Seller to the Buyer prior to the execution of this Agreement (each a "Seller Disclosure Letter"). (a) Organization of Certain Sellers. If the Seller is an entity, the Seller is duly organized, validly existing, and in good standing under the laws of the jurisdiction of its organization. (b) Authorization of Transaction. The Seller has full power and authority (including, if the Seller is an entity, full corporate, partnership or limited liability company power and authority) to execute and deliver this Agreement and to perform his or its obligations hereunder. This Agreement constitutes the valid and legally binding obligation of the Seller, enforceable in accordance with its terms and conditions. The Seller need not give any notice to, make any filing with, or obtain any authorization, consent, or approval of any government or governmental agency in order to consummate the transactions contemplated by this Agreement. (c) Noncontravention. Neither the execution and the delivery of this Agreement, nor the consummation of the transactions contemplated hereby, will (A) violate any constitution, statute, regulation, rule, injunction, judgment, order, decree, ruling, charge, or other restriction of any Governmental Entity to which the Seller is subject or, if the Seller is an entity, any provision of its Organizational Documents or (B) conflict with, result in a breach of, constitute a default under, result in the acceleration of, create in any party the right to accelerate, terminate, modify, or cancel, or require any notice under any agreement, contract, lease, license, instrument, or other arrangement to which the Seller is a party or by which he or it is bound or to which any of his or its assets is subject. (d) Brokers' Fees. Neither the Target, its Subsidiary nor any Shareholder has any Liability or obligation to pay any fees or commissions to any broker, finder, or agent with respect to the transactions contemplated by this Agreement for which the Buyer could become liable or obligated, other than a fee payable by the Target to PriceWaterhouseCoopers Securities Inc. in the amount of CAD$236,350 pursuant to that certain letter agreement dated March 6, 2002 (it being understood that the Target prepaid CAD$80,000 in respect of the fee of $316,350 due to PriceWaterhouseCoopers Securities Inc. in respect of this transaction). (e) Target Shares. The Seller holds of record and owns beneficially the number of Target Shares set forth next to his or its name in Section 4.2 of the Target Disclosure Letter, free and clear of any restrictions on transfer (other than any restrictions under the Securities Act and state and provincial securities laws), Taxes, Encumbrances, options, warrants, purchase rights, contracts, commitments, equities, claims, Liabilities and demands. The Seller is not a party to any option, warrant, purchase right, or other contract or commitment that could require the Seller to sell, transfer, or otherwise dispose of any capital stock of the Target (other than this Agreement). The Seller is not a party to any voting trust, proxy, or other agreement or understanding with respect to the voting of any capital stock of the Target. (f) Residency. To the Knowledge of the Seller, no Shareholder, other than Christopher J. Church and Fred Heilbronner, is a non-resident of Canada within the meaning of the Income Tax Act (Canada). 15 3.2 Representations and Warranties of the Buyer. The Buyer represents and warrants to the Sellers that the statements contained in this Section 3.2 are correct and complete as of the Closing Date, except as set forth in the Buyer Disclosure Letter delivered by the Buyer to the Sellers prior to the execution of this Agreement (the "Buyer Disclosure Letter"). (a) Organization of the Buyer and the Parent. The Buyer is a company duly organized, validly existing, and in good standing under the laws of the Province of Nova Scotia. The Parent is a corporation duly incorporated, validly existing, and in good standing under the laws of the State of Delaware. (b) Authorization of Transaction. The Buyer and the Parent have full power and authority (including full corporate power and authority) to execute and deliver this Agreement and to perform their obligations hereunder. This Agreement constitutes the valid and legally binding obligation of the Buyer and the Parent, enforceable in accordance with its terms and conditions. Neither the Buyer nor the Parent need give any notice to, make any filing with, or obtain any authorization, consent, or approval of any government or governmental agency in order to consummate the transactions contemplated by this Agreement. (c) Noncontravention. Neither the execution and the delivery of this Agreement, nor the consummation of the transactions contemplated hereby, will (A) violate any constitution, statute, regulation, rule, injunction, judgment, order, decree, ruling, charge, or other restriction of any Governmental Entity to which the Buyer or the Parent is subject or any provision of their respective Organizational Documents or (B) conflict with, result in a breach of, constitute a default under, result in the acceleration of, create in any party the right to accelerate, terminate, modify, or cancel, or require any notice under any agreement, contract, lease, license, instrument, or other arrangement to which the Buyer or the Parent is a party or by which either of them is bound or to which any of their assets is subject. (d) Brokers' Fees. Neither the Buyer nor the Parent has any Liability or obligation to pay any fees or commissions to any broker, finder, or agent with respect to the transactions contemplated by this Agreement for which any Seller could become liable or obligated. (e) Investment. The Buyer is not acquiring the Target Shares with a view to or for sale in connection with any distribution thereof within the meaning of the Securities Act. (f) Availability of Funds. At the Closing, the Buyer will have available adequate cash to pay the Purchase Price. ARTICLE IV REPRESENTATIONS AND WARRANTIES CONCERNING THE TARGET AND ITS SUBSIDIARY The Sellers represent and warrant to the Buyer that the statements contained in this Article IV are correct and complete as of the Closing Date, except as set forth in the Target disclosure letter delivered by the Sellers to the Buyer prior to the execution of this Agreement and initialed by the Parties 16 (the "Target Disclosure Letter"). Nothing in the Target Disclosure Letter shall be deemed adequate to disclose an exception to a representation or warranty made herein, however, unless the Target Disclosure Letter identifies the exception with reasonable particularity and describes the relevant facts in reasonable detail. Without limiting the generality of the foregoing, the mere listing (or inclusion of a copy) of a document or other item shall not be deemed adequate to disclose an exception to a representation or warranty made herein (unless the representation or warranty has to do with the existence of the document or other item itself). 4.1 Organization, Qualification, and Corporate Power. Each of the Target and its Subsidiary is a corporation duly organized, validly existing, and in good standing or, in the case of the Target, not in the process of being dissolved, under the laws of the jurisdiction of its incorporation. Each of the Target and its Subsidiary is duly authorized to conduct business and is in good standing under the laws of each jurisdiction where such qualification is required, all of which jurisdictions are listed on Section 4.1 of the Target Disclosure Letter. Each of the Target and its Subsidiary has full corporate power and authority and all licenses, permits, and authorizations necessary to carry on the businesses in which it is engaged and to own and use the properties owned and used by it. The Target has full corporate power and authority to execute and deliver this Agreement and to perform its obligations hereunder. This Agreement constitutes the valid and legally binding obligation of the Target, enforceable against the Target in accordance with its terms and conditions. Section 4.1 of the Target Disclosure Letter lists the directors and officers of each of the Target and its Subsidiary. The Sellers have delivered to the Buyer correct and complete copies of the Organizational Documents of each of the Target and its Subsidiary (as amended to date). The Corporate Records of each of the Target and its Subsidiary are correct and substantially complete. Neither the Target nor its Subsidiary is in default under or in violation of any provision of its Organizational Documents. 4.2 Capitalization. The entire authorized capital stock of the Target consists of: (i) an unlimited number of Class A Common Shares, no par value, of which 5,663,635 shares are issued and outstanding; (ii) an unlimited number of Class B Common Shares, no par value, of which 7,724,747 shares are issued and outstanding; and (iii) 1,400,000 Class C Preferred Shares, no par value, all of which are issued and outstanding. All of the issued and outstanding Target Shares have been duly authorized, are validly issued, fully paid, and nonassessable, and are held of record and, to the Knowledge of the Sellers and the officers and directors of the Target, owned beneficially by the respective holders as set forth in Section 4.2 of the Target Disclosure Letter (which Section 4.2 shall be updated by the Sellers' Representatives and delivered to the Buyer on or before the Business Day immediately preceding the Distribution Date to reflect any changes in ownership of the Target Shares between the Closing Date and the Distribution Date), free and clear of any restrictions on transfer (other than any restrictions under the Securities Act and state and provincial securities laws), Taxes, Encumbrances, options, warrants, purchase rights, contracts, commitments, equities, claims, Liabilities and demands. There are no outstanding or authorized options, warrants, purchase rights, subscription rights, conversion rights, exchange rights, or other contracts or commitments that could require the Target to issue, sell, or otherwise cause to become outstanding any of its capital stock. The Target has validly repurchased all stock options that were outstanding as of March 31, 2003 through completed Permitted Transactions. There are no outstanding or authorized stock appreciation, phantom stock, profit participation, or similar rights with respect to the Target. There are no voting trusts, proxies, or other agreements or understandings with respect to the voting 17 of the capital stock of the Target. The Sellers and the Target collectively have the power, authority and unconditional right to acquire or terminate all Target Shares not owned by the Sellers as of the date of this Agreement, without the consent or cooperation of any other Person, including the other holders of such Target Shares as of the date of this Agreement. The Sellers and the Target have exercised all rights the Sellers or the Target have to acquire or terminate all Target Shares held by Persons other than the Shareholders, and no such Target Shares shall be outstanding upon completion of the Permitted Transactions, which Permitted Transactions shall be completed on or prior to the ninetieth (90th) day after the Closing Date, other than Target Shares that have been legally and validly transferred to the Buyer. 4.3 Noncontravention. Neither the execution and the delivery of this Agreement, nor the consummation of the transactions contemplated hereby, will (i) violate any Laws to which any of the Target and its Subsidiary is subject or any provision of the Organizational Documents of the Target and its Subsidiary or (ii) conflict with, result in a breach of, constitute a default under, result in the acceleration of, create in any party the right to accelerate, terminate, modify, or cancel, or require any notice under any agreement, contract, lease, license, instrument, or other arrangement to which the Target or its Subsidiary is a party or by which it is bound or to which any of its assets is subject (or result in the imposition of any Encumbrance, claim or Liability upon any of its assets). Neither the Target nor its Subsidiary needs to give any notice to, make any filing with, or obtain any Permit, authorization, consent, or approval of any Governmental Entity or other Person in order for the Parties to consummate the transactions contemplated by this Agreement, including pursuant to the ICA. 4.4 Brokers' Fees. Except for the fee payable to PriceWaterhouseCoopers referred to in Section 3.1(d), neither the Target nor its Subsidiary has any Liability or obligation to pay any fees or commissions to any broker, finder, or agent with respect to the transactions contemplated by this Agreement. 4.5 Title to Assets. The Target and its Subsidiary have good and marketable title to, or a valid leasehold interest in, the properties and assets used by them, and identified in Section 4.5 of the Target Disclosure Letter, free and clear of all Encumbrances claims and Liabilities. 4.6 Subsidiaries. The Target has no Subsidiaries other than Shana Corporation U.S.A., Inc. All of the issued and outstanding shares of capital stock of the Subsidiary of the Target have been duly authorized and are validly issued, fully paid, and nonassessable. The Target holds of record and owns beneficially all of the outstanding shares of the Subsidiary of the Target, free and clear of any restrictions on transfer (other than restrictions under the Securities Act and state and provincial securities laws), Taxes, Encumbrances, options, warrants, purchase rights, contracts, commitments, equities, claims, Liabilities and demands, other than Permitted Encumbrances. There are no outstanding or authorized options, warrants, purchase rights, subscription rights, conversion rights, exchange rights, or other contracts or commitments that could require the Target to sell, transfer, or otherwise dispose of any capital stock of its Subsidiary or that could require the Subsidiary of the Target to issue, sell, or otherwise cause to become outstanding any of its own capital stock. There are no outstanding stock appreciation, phantom stock, profit participation, or similar rights with respect to the Subsidiary of the Target. There are no voting trusts, proxies, or other agreements or understandings with respect to the voting of any capital stock of any Subsidiary of the Target. 18 Neither the Target nor its Subsidiary controls directly or indirectly or has any direct or indirect equity participation in any corporation, partnership, trust, or other business association that is not a Subsidiary of the Target. 4.7 Financial Statements. Included as Section 4.7 of the Target Disclosure Letter are the following financial statements (collectively the "Financial Statements"): Year ended Entity Statements . July 31, 2002 Shana Corporation Consolidated Audited - Balance Sheet, statements of income, retained earnings and cash flow July 31, 2002 Shana Corporation Unaudited - Balance Sheet, statements of income, Non Consolidated and retained earnings July 31, 2002 Shana Corporation, USA Unaudited - Balance Sheet, statements of income, and retained earnings July 31, 2001 Shana Corporation Consolidated Audited - Balance Sheet, statements of income, retained earnings and cash flow July 31, 2001 Shana Corporation Unaudited - Balance Sheet, statements of income, Non Consolidated and retained earnings July 31, 2001 Shana Corporation, USA Unaudited - Balance Sheet, statements of income, and retained earnings July 31, 2001 Blackstone Multimedia Unaudited - Balance Sheet, statements of income, Corporation retained earnings and cash flow July 31, 2000 Shana Corporation Consolidated Unaudited - Balance Sheet, statements of income, retained earnings and cash flow July 31, 2000 Shana Corporation Audited - Balance Sheet, statements of income, retained earnings and cash flow July 31, 2000 Shana Corporation, LLC Unaudited - Balance Sheet, statements of income, and retained earnings July 31, 2000 Blackstone Multimedia Unaudited - Balance Sheet, statements of income, Corporation retained earnings and cash flow July 31, 1999 Shana Corporation Consolidated Unaudited - Balance Sheet, statements of income, retained earnings and cash flow July 31, 1999 Shana Corporation Audited - Balance Sheet, statements of income, Non Consolidated retained earnings and cash flow July 31, 1999 Shana Corporation, LLC Unaudited - Balance Sheet, statements of income, and retained earnings July 31, 1999 Blackstone Multimedia Unaudited - Balance Sheet, statements of income, Corporation retained earnings and cash flow July 31, 1998 Shana Corporation Audited - Balance Sheet, statements of income, Non Consolidated retained earnings and cash flow July 31, 1998 Blackstone Multimedia Unaudited - Balance Sheet, statements of income, Corporation retained earnings and cash flow Non Consolidated . 19 together with unaudited consolidated and consolidating balance sheets and statements of income, retained earnings, and cash flow (the "Most Recent Financial Statements") as of and for the seven (7) months ended February 28, 2003 (the "Most Recent Fiscal Month End") for the Target and its Subsidiary. The Financial Statements (including the notes thereto) have been prepared in accordance with Canadian GAAP applied on a consistent basis throughout the periods covered thereby, present fairly the financial condition of the Target and its Subsidiary as of such dates and the results of operations of the Target and its Subsidiary for such periods, are correct and complete, and are consistent with the Books and Records of the Target and its Subsidiary (which Books and Records are correct and complete); provided, however, that the Most Recent Financial Statements are subject to normal year-end adjustments (which adjustments will not exceed CAD$200,000 in the aggregate) and lack footnotes and other presentation items. 4.8 Events Subsequent to Most Recent Fiscal Year End. Since the Most Recent Fiscal Year End, there has not been any material adverse change in the business, financial condition, operations, results of operations, or future prospects of the Target or its Subsidiary. Without limiting the generality of the foregoing, since that date, except as set forth on Section 4.8 of the Target Disclosure Letter: (a) neither the Target nor its Subsidiary has sold, leased, licensed, transferred, or assigned any of its assets, tangible or intangible, either involving more than $10,000 singly or $50,000 in the aggregate or other than for a fair consideration in the Ordinary Course of Business; (b) neither the Target nor its Subsidiary has entered into any agreement, contract, lease, or license (or series of related agreements, contracts, leases, and licenses) either involving more than $10,000 singly or $50,000 in the aggregate or outside the Ordinary Course of Business; (c) no party (including any of the Target and its Subsidiary) has accelerated, terminated, modified, or cancelled any agreement, contract, lease, or license (or series of related agreements, contracts, leases, and licenses) involving more than $10,000 to which the Target or its Subsidiary is a party or by which either of them is bound or outside the Ordinary Course of Business; (d) neither the Target nor its Subsidiary has imposed or suffered any Encumbrance upon any of its assets, tangible or intangible, other than the Permitted Encumbrances; (e) neither the Target nor its Subsidiary has made any capital expenditure (or series of related capital expenditures) either involving more than $10,000 singly or $50,000 in the aggregate or outside the Ordinary Course of Business; (f) neither the Target nor its Subsidiary has paid, discharged or satisfied any Liability, other than any payment, discharge or satisfaction in the Ordinary Course of Business of Liabilities set forth or reserved for on the Financial Statements or incurred subsequent thereto in the Ordinary Course of Business; 20 (g) neither the Target nor its Subsidiary has made any capital investment in, any loan to, or any acquisition of the securities or assets of, any other Person (or series of related capital investments, loans, and acquisitions) either involving more than $10,000 singly or $50,000 in the aggregate or outside the Ordinary Course of Business; (h) neither the Target nor its Subsidiary has issued any note, bond, or other debt security or created, incurred, assumed, or guaranteed any indebtedness for borrowed money or capitalized lease obligation either involving more than $10,000 singly or $50,000 in the aggregate; (i) neither the Target nor its Subsidiary has delayed or postponed the payment of accounts payable and other Liabilities outside the Ordinary Course of Business; (j) neither the Target nor its Subsidiary has cancelled, compromised, waived, or released any right or claim (or series of related rights and claims) either involving more than $10,000 singly or $50,000 in the aggregate or outside the Ordinary Course of Business; (k) neither the Target nor its Subsidiary has pledged, modified, disclosed, disposed of or permitted to lapse any material rights, including any Intellectual Property, in whole or in part, or suffered any disclosure of any trade secret process or know-how or Confidential Information to any Person other than officers, directors, employees and full-time consultants of the Target or its Subsidiary or pursuant to confidentiality agreements listed in Section 4.8(k) of the Target Disclosure Letter and containing protections in favor of the Target or its Subsidiary no less favorable than those set forth in Section 5.4.; (l) neither the Target nor its Subsidiary has suffered or received threats of any termination of, or adverse change in, the Target's or any of its Subsidiary's relations with any of the Target's or any of its Subsidiary's suppliers or customers, or experienced the occurrence of any event that is likely to result in any such termination or adverse change; (m) there has been no change made or authorized in the Organizational Documents or capital structure of either the Target or its Subsidiary; (n) neither the Target nor its Subsidiary has issued, sold, or otherwise disposed of any of its capital stock, or granted any options, warrants, or other rights to purchase or obtain (including upon conversion, exchange, or exercise) any of its capital stock; (o) Except for Permitted Transactions, neither the Target nor its Subsidiary has declared, set aside, or paid any dividend or made any distribution with respect to its capital stock (whether in cash or in kind) or redeemed, purchased, or otherwise acquired any of its capital stock; (p) neither the Target nor its Subsidiary has experienced any damage, destruction, or loss (whether or not covered by insurance) to its property in excess of $5,000; (q) neither the Target nor its Subsidiary has made any loan to, or entered into any other transaction with, any of its security holders, directors, officers, and employees, and their respective Affiliates, 21 or any member of such Person's immediate family, or any other Affiliate of the Target, outside the Ordinary Course of Business; (r) neither the Target nor its Subsidiary has entered into any employment contract or collective bargaining agreement, written or oral, or modified the terms of any existing such contract or agreement; (s) neither the Target nor its Subsidiary has granted any increase in the base compensation of, or sales commission rate payable to, any of its directors, officers, and employees; (t) neither the Target nor its Subsidiary has adopted, amended, modified, or terminated any bonus, profit-sharing, incentive, severance, or other plan, contract, or commitment for the benefit of any of its directors, officers, and employees (or taken any such action with respect to any other Employee Plan); (u) neither the Target nor its Subsidiary has made any other change in employment terms for any of its directors, officers, and employees outside the Ordinary Course of Business; (v) neither the Target nor its Subsidiary has suffered or received threats of any labor strike, dispute, slowdown or work stoppage; (w) neither the Target nor its Subsidiary has terminated, removed or otherwise replaced any of its auditors, directors, officers or had any employee that earned more than $65,000 per year or had any such employee terminate his or her employment or threaten to do the same; (x) neither the Target nor its Subsidiary has changed its accounting methods, principles or practices, including, without limitation, any change in the application or interpretation of Canadian GAAP; (y) neither the Target nor its Subsidiary made any Tax election, changed any annual Tax accounting period, amended any Tax Return, settled or compromised any income Tax Liability, entered into any closing agreement, settled any Tax claim or assessment, surrendered any right to claim a Tax refund or failed to make the payments or consent to any extension or waiver of the limitations period applicable to any Tax claim or assessment; (z) neither the Target nor its Subsidiary has made or pledged to make any charitable or other capital contribution outside the Ordinary Course of Business; (aa) neither the Target nor its Subsidiary has committed to any of the foregoing. 4.9 Undisclosed Liabilities. Except as set forth in Section 4.9 of the Target Disclosure Letter, neither the Target nor its Subsidiary has any Liability (and, to the Knowledge of the Sellers and the officers and directors of the Target, there is no Basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand 22 against any of them giving rise to any Liability), except for (i) Liabilities set forth on the face of, and properly reserved against on, the Most Recent Balance Sheet (rather than in any notes thereto), (ii) Liabilities which have arisen after the Most Recent Fiscal Month End in the Ordinary Course of Business (none of which results from, arises out of, relates to, is in the nature of, or was caused by any breach of contract, breach of warranty, tort, infringement, or violation of law) and (iii) Liabilities arising under or referred to in this Agreement. 4.10 Legal Compliance. Each of the Target, its Subsidiary, and their respective predecessors and Affiliates has complied with all applicable Laws of Governmental Entities, and no action, suit, proceeding, hearing, investigation, charge, complaint, claim, demand, or notice has been filed or commenced against any of them alleging any failure so to comply or that any currently existing circumstances are likely to result in any failure so to comply. 4.11 Tax Matters. (a) Except as set forth on Section 4.11(a) of the Target Disclosure Letter, each of the Target and its Subsidiary has timely filed with the appropriate taxing authorities all Tax Returns required to be filed through the date hereof. All such Tax Returns are complete and accurate in all respects. All Taxes due and owing by the Target or its Subsidiary on or before the date hereof (whether or not shown on any Tax Return) have been paid. Except as set forth on Section 4.11(a) of the Target Disclosure Letter, neither the Target nor its Subsidiary currently is the beneficiary of any extension of time within which to file any Tax Return. No claim has ever been made by an authority in a jurisdiction where any of the Target and its Subsidiary does not file Tax Returns that it is or may be subject to taxation by that jurisdiction. (b) The unpaid Taxes of the Target and its Subsidiary (i) did not, as of the dates of the Most Recent Financial Statements, exceed the reserve for Tax Liability (excluding any reserve for deferred Taxes established to reflect timing differences between book and Tax income) set forth on the face of the balance sheets (rather than in any notes thereto) contained in the Most Recent Financial Statements, and (ii) will not exceed that reserve as adjusted for operations and transactions through the Closing Date in accordance with the past custom and practice of the Target and its Subsidiary in filing their Tax Returns. Since the date of the Most Recent Financial Statements, neither the Target nor its Subsidiary has incurred any Liability for Taxes outside the Ordinary Course of Business or otherwise inconsistent with past custom and practice. (c) No deficiencies for Taxes for the Target or its Subsidiary have been claimed, proposed or assessed by any taxing or other Governmental Entity. Except as set forth on Section 4.11(c) of the Target Disclosure Letter, there are no pending or, to the knowledge of any of the Target and its Subsidiary, threatened audits, assessments, claims, proceedings or investigations for or relating to any Liability in respect of Taxes of any of the Target and its Subsidiary, and there are no matters under discussion with any Governmental Entities, or known to any of the Sellers, the Target and its Subsidiary, with respect to Taxes that are likely to result in an additional Liability for Taxes with respect to any of the Target and its Subsidiary. The Sellers have delivered or made available to Buyer complete and accurate copies of federal, state, provincial, local and foreign Tax Returns of each of the Target and its Subsidiary and their predecessors for the years ended July 31, 1998, 1999, 2000, 2001 and 23 2002 and complete and accurate copies of all examination reports and statements of deficiencies assessed against or agreed to by any of the Target and its Subsidiary or any predecessors since July 31, 1998. Except as set forth on Section 4.11(c) of the Target Disclosure Letter, neither the Target nor its Subsidiary nor any predecessor has waived any statute of limitations in respect of Taxes or agreed to any extension of time with respect to a Tax assessment or deficiency. Each of the Target and its Subsidiary has disclosed on its federal income Tax Returns all positions taken therein that could give rise to a substantial understatement of U.S. federal income Tax within the meaning of Code Section 6662. (d) There are no Encumbrances, claims or Liabilities, for Taxes, other than liens for Taxes not yet due and payable, on any assets of any of the Target and its Subsidiary. (e) All material elections with respect to Taxes affecting any of the Target and its Subsidiary as of the date hereof, to the extent such elections are not shown on or in the Tax Returns that have been delivered or made available to Buyer, are set forth on Section 4.11(e) of the Target Disclosure Letter. Neither the Target nor its Subsidiary (i) has consented at any time under Section 341(f)(1) of the Code to have the provisions of Section 341(f)(2) of the Code apply to any disposition of the assets of the Target or its Subsidiary; (ii) has agreed, or is required, to make any adjustment under Section 481(a) of the Code by reason of a change in accounting method or otherwise; (iii) has made an election, or is required, to treat any of its assets as owned by another Person pursuant to the provisions of former Section 168(f) of the Code or as tax-exempt bond financed property or tax-exempt use property within the meaning of Section 168 of the Code; (iv) has acquired or owns any assets that directly or indirectly secure any debt the interest on which is tax-exempt under Section 103(a) of the Code; (v) has made or will make a consent dividend election under Section 565 of the Code; or (vi) made any of the foregoing elections or is required to apply any of the foregoing rules under any comparable state or local Tax provision. (f) There are no Tax-sharing agreements or similar arrangements (including indemnity arrangements) with respect to or involving any of the Target and its Subsidiary, and, after the Closing Date, none of the Target and its Subsidiary shall be bound by any such Tax-sharing agreements or similar arrangements or have any Liability thereunder for amounts due in respect of periods prior to the Closing Date. (g) None of the Target and its Subsidiary has been a member of an Affiliated Group filing a consolidated U.S. federal income Tax Return (other than a group the common parent of which is Target). None of the Target and its Subsidiary has any Liability for the Taxes of any Person (other than Taxes of the Target and its Subsidiary) (i) under Treasury Regulation Section 1.1502-6 (or any similar provision of state, local, or foreign law), (ii) as a transferee or successor, (iii) by contract, or (iv) otherwise. (h) Each of the Target and its Subsidiary has withheld and paid to the proper Governmental Entity, on a timely basis, all Taxes required to have been withheld and paid in connection with amounts paid or owing to any employee, independent contractor, creditor, stockholder or other third party. The transaction contemplated herein is not subject to the tax withholding provisions of Section 3406 of the Code, or of Subchapter A of Chapter 3 of the Code or of any other provision of law. 24 (i) Neither the Target nor its Subsidiary has been a United States real property holding corporation within the meaning of Section 897(c)(2) of the Code during the applicable period specified in Section 897(c)(1)(A)(ii) of the Code. (j) Neither the Target nor its Subsidiary (i) is a partner for Tax purposes with respect to any joint venture, partnership, or other arrangement or contract which is treated as a partnership for Tax purposes, (ii) owns a single member limited liability company which is treated as a disregarded entity, (iii) is a shareholder of a "controlled foreign corporation" as defined in Section 957 of the Code (or any similar provision of state, local or foreign law) or (iv) is a "personal holding company" as defined in Section 542 of the Code (or any similar provision of state, local or foreign law). (k) Neither the Target nor its Subsidiary has or has had a permanent establishment in any foreign country, as defined in any applicable Tax treaty or convention between the United States of America and such foreign country, other than Canada. (l) Except as set forth in Section 4.11(d) of the Target Disclosure Letter, neither the Target nor its Subsidiary has claimed nor will claim any reserve under any provision of the Income Tax Act (Canada) or any equivalent provision, if such amount could be included in the income of the Target or such Subsidiary for any period ending after the date hereof. (m) Neither the Target nor its Subsidiary has participated in, or cooperated with, an international boycott within the meaning of Section 999 of the Code. (n) None of Section 78, Section 79, or Sections 80 to 80.04 of the Income Tax Act (Canada), or any equivalent provincial provision, have applied or will apply to the Target or its Subsidiary at any time on or before the Closing Date. (o) Neither the Target nor its Subsidiary has acquired property (whether tangible or intangible) from, or disposed of property (whether tangible or intangible) to, received payment for services from, or made payment of services to, any Person with whom it does not deal at arm's length (as that term is construed under the Income Tax Act (Canada)) for proceeds less than the fair market value thereof, or for proceeds greater than the fair market value thereof, including, for greater certainty, in circumstances in which Section 160 of the Income Tax Act (Canada) would apply to subject it to Liability for Tax. Neither the Target nor its Subsidiary has any outstanding loans or indebtedness incurred by directors, former directors, officers, shareholders, and/or employees of the Target or its Subsidiary or by any Person not dealing at arm's length (as that term is construed under the Income Tax Act (Canada)) with any of the foregoing. (p) None of Section 17 of the Income Tax Act (Canada), or any equivalent provincial provision, have applied or will apply to any of the Target and its Subsidiary at any time on or before the Closing Date. (q) For all transactions involving the Target and its Subsidiary with any person who is not a resident of Canada and deals with the Target and its Subsidiary on a non-arm's length basis (each for the purposes of 25 the Income Tax Act (Canada)), each of the Target and its Subsidiary is in substantial compliance with the transfer pricing requirements contained in Section 247 of the Income Tax Act (Canada). (r) Each of the Target and its Subsidiary that carry on business in Canada is duly registered under subdivision (d) of Division V of Part IX of the Excise Tax Act (Canada) with respect to goods and services Tax and any harmonized sales Tax and, if applicable, under Division I of Chapter VII of Title I of the Quebec Sales Tax Act with respect to any Quebec sales Tax. (s) Each of the Target and its Subsidiary has collected from its past and present customers (or other Persons paying amounts to the Target or its Subsidiary) the amount of all Taxes (including goods and services Tax and sales Taxes) required to be collected and have remitted such Taxes when due, in the form required under appropriate laws. (t) There are no outstanding rulings issued by, or requests for rulings from, any taxing authority that would have any impact on the Tax position of the Target or its Subsidiary. 4.12 Real Property. (a) Neither the Target nor its Subsidiary owns any real property. (b) Section 4.12(b) of the Target Disclosure Letter lists and describes briefly all real property leased or subleased to any of the Target and its Subsidiary. The Sellers have delivered to the Buyer correct and complete copies of the leases and subleases listed in Section 4.12(b) of the Target Disclosure Letter (as amended to date). With respect to each lease and sublease listed in Section 4.12(b) of the Target Disclosure Letter: (i) the lease or sublease is legal, valid, binding, enforceable, and in full force and effect; (ii) the lease or sublease will continue to be legal, valid, binding, enforceable, and in full force and effect on identical terms following the consummation of the transactions contemplated hereby; (iii)no party to the lease or sublease is in breach or default, and no event has occurred which, with notice or lapse of time, would constitute a breach or default or permit termination, modification, or acceleration thereunder; (iv) no party to the lease or sublease has repudiated any provision thereof; (v) there are no disputes, oral agreements, or forbearance programs in effect as to the lease or sublease; (vi) with respect to each sublease, the representations and warranties set forth in subsections (i) through (v) above are true and correct with respect to the underlying lease; 26 (vii)neither the Target nor its Subsidiary has assigned, transferred, conveyed, mortgaged, deeded in trust, or encumbered any interest in the leasehold or subleasehold; (viii) all facilities leased or subleased thereunder have received all approvals of governmental authorities (including licenses and permits) required in connection with the operation thereof and have been operated and maintained in accordance with applicable laws, rules, and regulations; (ix) all facilities leased or subleased thereunder are supplied with utilities and other services necessary for the operation of said facilities; and (x) to the Knowledge of the Sellers and the officers and directors of the Target, the owner of the facility leased or subleased has good and marketable title to the parcel of real property, free and clear of any Encumbrance or other restriction, except for installments of special easements not yet delinquent and recorded easements, covenants, and other restrictions which do not impair the current use, occupancy, or value, or the marketability of title, of the property subject thereto. 4.13 Intellectual Property. (a) Section 4.13 of the Target Disclosure Letter lists all Intellectual Property of the Target and its Subsidiary related to, or necessary for the operation of, the businesses of the Target and its Subsidiary as presently or heretofore conducted or reasonably contemplated to be conducted, all of which Intellectual Property is, and was at all times when used, (i) owned by; (ii) licensed to; or (iii) developed or created by or for Target. Section 4.13 of the Target Disclosure Letter also sets forth with respect to such Intellectual Property: (i) for each U.S., Canadian and foreign patent and patent application as applicable, the number, normal expiration date, title and priority information for each country in which such patent has been issued, or the application number, date of filing, title and priority information for each country; (ii) for each U.S., Canadian and foreign trademark, tradename or service mark, whether or not registered, the date first used, the application serial number or registration number, the class of goods covered, the nature of the goods or services, the countries in which the names or mark is used and the expiration date for each country in which a trademark has been registered; (iii) for each U.S., Canadian and foreign copyright for which registration has been sought, whether or not registered, the date of creation and first publication of the work, the number and date of registration for each country in which a copyright application has been registered; (iv) for each mask work and integrated circuit topography, whether or not registered, the date of first commercial exploitation and if registered, the registration number and date of registration; and (v) all Intellectual Property which has been licensed from a third party or licensed to a third party. True and correct copies of all registrations, issued patents, pending applications, file histories, invention disclosures, prototypes, drawings and other documentation and tangible embodiments of works of authorship pertaining to or embodying such Intellectual Property has been delivered to or are in the possession of the Buyer. (b) The Intellectual Property listed on Section 4.13 of the Target Disclosure Letter constitute (i) all Intellectual Property used primarily in connection with the businesses of the Target and its 27 Subsidiary, and (ii) all Intellectual Property necessary or desirable for the normal conduct of the businesses of the Target and its Subsidiary. (c) There exists no contractual or other obligation to compensate any Person for the use of any Intellectual Property listed on Section 4.13 of the Target Disclosure Letter nor has there been granted to any Person any license, option or other rights to use in any manner any such Intellectual Property, whether requiring the payment of royalties or not (other than in the Ordinary Course of Business). There exists no contractual obligation, including, without limitation, any covenant not to compete or exclusive license, that would restrict the Buyer's operation of the businesses of the Target and its Subsidiary, or use of any of the Intellectual Property listed on Section 4.13 of the Target Disclosure Letter, including any restriction based on geographical boundaries, with respect to sales of products or otherwise. The conduct of the businesses of the Target and its Subsidiary including the design, development, use, import, manufacture and sale of the products, technology or services (including products, technology or services currently under development) prior to the Closing Date has not infringed, and to the Knowledge of the Sellers and the directors and officers (and employees responsible for Intellectual Property matters) of the Target or its Subsidiary, the contemplated use of the Target's and its Subsidiary's Intellectual Property including the design, development, use, import, manufacture and sale of the products, technology or services (including products, technology or services currently under development) from and after the Closing Date will not (i) infringe or misappropriate the Intellectual Property of any third party (ii) violate any term or provision of any license or contract concerning such Intellectual Property, (iii) violate the rights of any third party (including rights to privacy or publicity), or (iv) constitute unfair competition or an unfair trade practice under any Law. (d) The Target and its Subsidiary exclusively owns the Intellectual Property listed on Section 4.13 of the Target Disclosure Letter (excluding Intellectual Property licensed to the Target and its Subsidiary under any license listed on Section 4.16 of the Target Disclosure Letter) and is free and clear of any liens, and free and clear of any rights or interests by federal agencies, governmental entities, universities, or non-profit entities including any rights that might arise associated with governmental funding, and such Intellectual Property will not cease to be valid rights of the Target and its Subsidiary by reason of the execution, delivery and performance of this Agreement or the consummation of the transactions contemplated hereby. The patents listed on Section 4.13 of the Target Disclosure Letter are in full force and effect and are not subject to any fines, maintenance fees or actions falling due within 90 days after the Closing Date. With respect to Intellectual Property identified on Section 4.13 as licensed to the Target and its Subsidiary, the Target and its Subsidiary has all requisite right, title and interest in or valid and enforceable rights under contracts or licenses to make, have made, use, import, offer for sale, distribute and sell the products, technology or services (including products, technology or services currently under development) necessary to conduct the business of Target and its Subsidiary. Except as identified on Section 4.13 of the Target Disclosure Letter, neither the Target nor any Subsidiary has granted any license of or other right to use or authorized the retention of any rights to use any of the Intellectual Property to any other third party. Furthermore, there are no contracts or licenses related to the Intellectual Property under which there is any dispute (or facts that may reasonably lead to a dispute) known to Target or its Subsidiary regarding the scope of 28 such contract or license, or performance under such contract or license, including with respect to any payments to be made or received by the Target or its Subsidiary thereunder. (e) Neither Target nor any Subsidiary of Target has received any notice of (i) alleged invalidity with respect to any Intellectual Property listed on Section 4.13 of the Target Disclosure Letter or (ii) alleged infringement or misappropriation of any rights of others due to any activity by the Target or its Subsidiary involving products derived from, or containing such Intellectual Property or constitutes unfair competition or unfair trade practices under any Law. The Target's use and use by any Subsidiary of the Target in the conduct of their respective businesses as currently contemplated of the Intellectual Property listed on Section 4.13 of the Target Disclosure Letter do not and will not infringe upon or otherwise violate the valid rights of any third party anywhere in the world. No other Person (i) has notified the Target or its Subsidiary that it is claiming any ownership of or right to use any Intellectual Property listed on Section 4.13 of the Target Disclosure Letter or (ii) to the Knowledge of the Sellers and the directors and officers (and employees responsible for Intellectual Property matters) of the Target or its Subsidiary, is infringing upon any such Intellectual Property in any way. (f) The Target and its Subsidiary have taken all commercially reasonable and prudent steps to protect the Intellectual Property listed on Section 4.13 of the Target Disclosure Letter from infringement by any other Person. All of the pending applications for such Intellectual Property have been duly filed and is not subject to any statutory bars known to the Target or its Subsidiary, or subject to acts committed by the Target or the Subsidiary that would prevent the grant of the patent protection sought or would invalidate any patent grant if later learned such as, by way of example, failing to comply with statutory bars associated with prior sales, offers for sale, public use, or public disclosure, failure to fully enable the inventions, failure to disclose the best mode of practicing the inventions, failure to correctly list inventors, or failure to disclose all known prior art. The Target and its Subsidiary have taken all commercially reasonable steps necessary or appropriate to safeguard and maintain the secrecy and confidentiality of all such Intellectual Property, including assuring that all current and former employees and consultants of the Target and its Subsidiary have signed agreements with the Target or the Subsidiary of the Target conveying all Intellectual Property arising from the employment or consulting activities to the Target or the Subsidiary of the Target and have signed Intellectual Property confidentiality agreements. All tangible embodiments of all Intellectual Property that constitute trade secrets are located at Target's offices in Edmonton, Alberta. (g) None of the source code to any of the Software has been disclosed to any third party and except for source code escrow obligations set forth in Section 4.13(g) of the Target Disclosure Letter, neither the Target nor its Subsidiary has delivered or is under any obligation to deliver the source code to the Software to any third party, whether such obligation currently exists or may arise in the future on the happening of some event. Except as set forth in Section 4.13 of the Target Disclosure Letter the Software also does not contain any "freeware" or "shareware" and is not subject in any way to the GNU General Public License (GPL) , the Lesser General Public License (LGPL) or other license for publicly available software. In addition, the Software does not contain therein any Adobe source code, object code, derivative works or any other Adobe intellectual property rights including rights associated with Adobe TrueForm. 29 (h) Target or its Subsidiary has a complete up-to-date copy of all of the source code for the Software and a copy of all configuration files and other material necessary to compile and run the Software. (i) A second complete and up-to-date copy of the source code to the Software and all configuration files and other material necessary to compile and run the Software is stored at a secure and different location from where the other copy of same is held and the Target or its Subsidiary is able to retrieve the second copy on short notice without material payment. (j) Each of the Target's and its Subsidiary's software products performs without defect and, where the installation is complete, in accordance in all material respects with the functions described in any agreed specifications, statements of work or end user documentation provided to customers of the Target or its Subsidiary. The Target and its Subsidiary have taken all reasonable actions customary in the software industry for a company of similar size to the Target and its Subsidiary to document the Software and its operation in a clear and professional manner. To the Knowledge of the Sellers and the directors and officers (and employees responsible for Intellectual Property matters) of the Target or its Subsidiary, the Software does not contain any disabling code or virus code of any nature that would affect the customer's use of the software or any other customer activity. 4.14 Tangible Assets. The Target and its Subsidiary own, license or lease all buildings, machinery, equipment, and other tangible assets necessary for the conduct of their businesses as presently conducted and such tangible assets in the aggregate are in such operating condition and repair (subject to normal wear and tear), as necessary for the conduct of such businesses as presently conducted. 4.15 Inventory. The inventory of the Target and its Subsidiary consists of raw materials and supplies, manufactured and purchased parts, goods in process, and finished goods, all of which is merchantable and fit for the purpose for which it was procured or manufactured, and none of which is obsolete, damaged, or defective, subject only to the reserve for inventory writedown set forth on the face of the Most Recent Balance Sheet (rather than in any notes thereto) as adjusted for the passage of time through the Closing Date in accordance with the past custom and practice of the Target and its Subsidiary. 4.16 Contracts. Section 4.16 of the Target Disclosure Letter lists the following contracts and other agreements to which any of the Target and its Subsidiary is a party: (a) any agreement (or group of related agreements) for the lease of personal property to or from any Person providing for lease payments in excess of $5,000 per annum; (b) any agreement (or group of related agreements) for the purchase or sale of raw materials, commodities, supplies, products, or other personal property or assets, or for the furnishing or receipt of services, the performance of which will (i) extend over a period of more than one year, (ii) result in a loss to any of the Target and its Subsidiary, or (iii) involve consideration in excess of $5,000; 30 (c) any agreement under which the Target or it Subsidiary is obligated to develop computer software for a third party other than pursuant to the Ordinary Course of Business maintenance agreements which accompany the license of the Software; (d) any agreement or license to any Software in favor of any third party which permits the third party to sell such Software to others, or to permit others to use such Software, whether on a stand-alone basis or bundled with other Software; (e) any agreement or license to any Software in favor of any third party which permits the third party to us more than 10 copies of such Software or permits more than 10 users to use such Software concurrently; (f) any agreement concerning partnership, joint venture, manufacturing or research arrangements with, or other investment in or alliance with, any other Person; (g) any agreement (or group of related agreements) under which it has created, incurred, assumed, or guaranteed any indebtedness for borrowed money, or any capitalized lease obligation, in excess of $50,000 or under which it has imposed an Encumbrance on any of its assets, tangible or intangible; (h) any agreement relating to or which contains licenses or royalties, whether the Target or its Subsidiary is the licensor or licensee thereunder; (i) any agreement relating to or which contains confidentiality or noncompetition covenants; (j) any agreement which contains any material provisions requiring the Target or its Subsidiary to indemnify another Person (except for customer service contracts entered into in the Ordinary Course of Business); (k) any agreement with any of the Sellers and their Affiliates (other than the Target and its Subsidiary), or any Person with whom the Target or its Subsidiary does not deal at arm's length within the meaning of the Income Tax Act (Canada); (l) any profit sharing, stock option, stock purchase, stock appreciation, deferred compensation, severance, or other plan or arrangement for the benefit of its current or former directors, officers, and employees; (m) any collective bargaining agreement; (n) any agreement for the employment of any individual on a full-time, part-time, consulting, or other basis providing annual compensation in excess of $65,000 or providing any employee, officer or director of the Target or its Subsidiary with any severance payment or entitlement, or any payment arising from a change of control of the Target or its Subsidiary, or any payment arising as the result of a retention bonus; (o) any agreement under which it has advanced or loaned any amount to any of its directors, officers, and employees; 31 (p) any agreement with any Governmental Entity; (q) any agreement under which the consequences of a default or termination could have a material adverse effect on the business, financial condition, operations, results of operations, or future prospects of either the Target or its Subsidiary; or (r) any other agreement (or group of related agreements) the performance of which involves consideration in excess of $50,000. The Sellers have delivered to the Buyer a correct and complete copy of each written agreement listed in Section 4.16 of the Target Disclosure Letter (as amended to date) and a written summary setting forth the terms and conditions of each oral agreement referred to in Section 4.16 of the Target Disclosure Letter. With respect to each such agreement: (i) the agreement is legal, valid, binding, enforceable, and in full force and effect; (ii) the agreement will continue to be legal, valid, binding, enforceable, and in full force and effect on identical terms following the consummation of the transactions contemplated hereby; (iii) no party is in breach or default, and no event has occurred which with notice or lapse of time would constitute a breach or default, or permit termination, modification, or acceleration, under the agreement; (iv) no party has repudiated any provision of the agreement; and (v) none of the Sellers, the Target or its Subsidiary has any reason to believe that the products or services called for by any executory agreement cannot be supplied by the Target or its Subsidiary in accordance with the terms of such agreement, including time specifications, and has no reason to believe that any unfinished agreement will, upon performance by the Target or its Subsidiary, result in a loss to the Target or its Subsidiary. 4.17 Permits. Section 4.17 of the Target Disclosure Letter lists all Permits held by the Target and its Subsidiary, each of which is valid and in full force and effect. The Target and its Subsidiary have all material Permits required or necessary to the conduct of their businesses as now being conducted or material to the ownership, lease and/or use and operations of their assets and own or possess such Permits free and clear of any Encumbrances, claims or Liabilities. Neither the Target nor any of its Subsidiary has violated any such Permit in any respect, and each of the Target and its Subsidiary is in compliance in all respects with all such Permits. Neither the Target nor its Subsidiary has received any notice to the effect that (a) the Target or its Subsidiary is not in compliance with, or that it is in violation of, any Permits or (b) any currently existing circumstances are likely to result in a failure of the Target or its Subsidiary to comply with, or in a violation by the Target or its Subsidiary of, any Permits. There are no pending or, to the Knowledge of the Sellers, threatened proceedings to limit, modify or rescind any Permit. Except as set forth on Section 4.17 of the Target Disclosure Letter, all material Permits are renewable by their terms or in the Ordinary Course of Business without the need to comply with any special qualification procedures or to pay any amounts other than routine filing fees and such Permits will not be subject to suspension, modification or revocation or require any consent to transfer the same in connection with the completion of the transactions contemplated by this Agreement. 4.18 Notes and Accounts Receivable. All notes and accounts receivable of the Target and its Subsidiary are reflected properly on their books and records, are valid receivables subject to no setoffs or counterclaims, are current and collectible, and will be collected in accordance with their 32 terms at their recorded amounts, subject only to the reserve for bad debts set forth on the face of the Most Recent Balance Sheet (rather than in any notes thereto) as adjusted for the passage of time through the Closing Date in accordance with the past custom and practice of the Target and its Subsidiary. 4.19 Powers of Attorney. Except as set forth in Section 4.19 of the Target Disclosure Letter, there are no outstanding powers of attorney executed on behalf of either of the Target and its Subsidiary. 4.20 Insurance. Section 4.20 of the Target Disclosure Letter sets forth the following information with respect to each insurance policy (including policies providing property, casualty, liability, and workers' compensation coverage and bond and surety arrangements) to which any of the Target and its Subsidiary has been a party, a named insured, or otherwise the beneficiary of coverage at any time within the past three (3) years: (a) the name, address, and telephone number of the agent; (b) the name of the insurer, the name of the policyholder, and the name of each covered insured; (c) the policy number and the period of coverage; (d) the scope (including an indication of whether the coverage was on a claims made, occurrence, or other basis) and amount (including a description of how deductibles and ceilings are calculated and operate) of coverage; and (e) a description of any retroactive premium adjustments or other loss-sharing arrangements. With respect to each such insurance policy: (i) the policy is legal, valid, binding, enforceable, and in full force and effect; (ii) the policy will continue to be legal, valid, binding, enforceable, and in full force and effect on identical terms following the consummation of the transactions contemplated hereby; (iii) neither the Target, its Subsidiary nor any other party to the policy is in breach or default (including with respect to the payment of premiums or the giving of notices), and no event has occurred which, with notice or the lapse of time, would constitute such a breach or default, or permit termination, modification, or acceleration, under the policy; and (iii) no party to the policy has repudiated any provision thereof. Each of the Target and its Subsidiary has been covered during the past three (3) years by insurance in scope and amount customary and reasonable for the businesses in which it has engaged during the aforementioned period. Section 4.20 of the Target Disclosure Letter describes any self-insurance arrangements affecting any of the Target and its Subsidiary. 4.21 Litigation. Section 4.21 of the Target Disclosure Letter sets forth each instance in which either the Target or its Subsidiary (i) is subject to any outstanding injunction, judgment, order, decree, ruling, or charge or (ii) is a party or, to the Knowledge of any of the Sellers and the directors and officers (and employees with responsibility for litigation matters) of the Target and its Subsidiary, is threatened to be made a party to any action, suit, proceeding, hearing, or investigation of, in, or before any court or quasi-judicial or administrative agency of any federal, state, local, or 33 foreign jurisdiction or before any arbitrator. None of the actions, suits, proceedings, hearings, and investigations set forth in Section 4.21 of the Target Disclosure Letter could result in any material adverse change in the business, financial condition, operations, results of operations, or future prospects of either the Target or its Subsidiary. None of the Sellers and the directors and officers (and employees with responsibility for litigation matters) of the Target and its Subsidiary has any reason to believe that any such action, suit, proceeding, hearing, or investigation may be brought or threatened against either the Target or its Subsidiary. 4.22 Product Liability. Neither the Target nor its Subsidiary has any Liability (and, to the Knowledge of the Sellers and the officers and directors of the Target, there is no Basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against any of them giving rise to any Liability) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product manufactured, sold, licensed, leased, or delivered by any of the Target and its Subsidiary, including the Software. 4.23 Employees. (a) Section 4.23 of the Target Disclosure Letter sets forth a complete list of the Target's and its Subsidiary's officers, directors, employees and consultants, their current salary, hourly wages and/or rates of commissions, bonus or other incentive compensation, entitlement to benefits, job title, status as full or part-time employee, location of employment, length of service, annual vacation entitlement, accrued but unused vacation time, annual sick leave entitlement and accrued but unused sick time, and length of notice or termination entitlement contained in any written agreement. To the Knowledge of any of the Sellers and the directors and officers (and employees with responsibility for employment matters) of the Target and its Subsidiary, no executive, key employee, or group of employees has any plans to terminate employment with either the Target or its Subsidiary. (b) Neither the Target nor its Subsidiary is a party to or bound by any collective bargaining agreement, certification or voluntary recognition agreement, with any trade union or employee bargaining agency, nor has any of them experienced any strikes, grievances, claims of unfair labor practices, or other collective bargaining disputes. Neither the Target nor its Subsidiary has committed any unfair labor practice. There is no organizational effort presently being made or threatened by or on behalf of any labor union with respect to employees of either of the Target and its Subsidiary. (c) The Target and its Subsidiary have no liability for any claims for past due salary, wages, overtime pay, bonuses, commissions or vacation pay, or any penalties for failure to comply with any of the foregoing, and are in compliance with all terms and conditions of employment and all Laws respecting employment and employment practices. All amounts due or accruing due for salary, wages, overtime pay, bonuses, commissions or vacation pay are accurately reflected in the Books and Records. There are no outstanding assessments, penalties, fines, liens, charges, surcharges, or other amounts due or owing pursuant to any workers' compensation legislation in respect of the Canadian business of the Target and its Subsidiary and, to the Knowledge of the Sellers, no audit of the Canadian business of the Target and its Subsidiary is currently being performed pursuant to applicable workers' compensation legislation. There are no existing facts or circumstances that may materially affect the accident cost experience 34 of the Canadian business of the Target and its Subsidiary under any applicable worker's compensation legislation. The Target has provided to the Buyer all orders and inspection reports under applicable occupational health and safety legislation relating to the Canadian business of the Target and its Subsidiary, together with the minutes of any joint health and safety committee meetings for the past twenty-four (24) months, and the Target and its Subsidiary have complied in all material respects with any orders issued under applicable occupational health and safety legislation in respect of the Canadian business of the Target and its Subsidiary and there are no appeals of any orders currently outstanding or charges pending under any occupational health and safety legislation. 4.24 Employee Plans. (a) Section 4.24 of the Target Disclosure Letter lists all Employee Plans. The Target has made available to the Buyer true, correct and complete copies of all the Employee Plans (or, where such Employee Plans are oral commitments, written summaries of the terms thereof) as amended, together with all related documentation including, without limitation, funding and investment management agreements, summary plan descriptions, the most recent actuarial reports, financial statements and asset statements, all material opinions and memoranda (whether externally or internally prepared) and all material correspondence with all Governmental Entities or other relevant Persons with respect to such Employee Plans. No changes have occurred which would materially affect the information contained in the actuarial reports, financial statements or asset statements required to be provided to the Buyer pursuant to this Section. (b) All of the Employee Plans are and have been established, registered, funded, qualified, invested and administered, in all respects, in accordance with their terms and all applicable Laws. No Employee plans entitle participants to any preferential Tax treatment. (c) All material obligations regarding the Employee Plans have been satisfied, there are no outstanding defaults or violations by any party to any Employee Plan and no Taxes, penalties, or fees are owing or exigible under or in respect of any of the Employee Plans. (d) No Employee Plan is subject to any pending investigation, examination or other proceeding, action or claim initiated by any Governmental Entity or by any other party (other than routine claims for benefits payable in the normal course of operation of the Employee Plan), and there exists no state of facts which could reasonably be expected to give rise to any such investigation, examination or other proceeding, action or claim or to affect the registration of any Employee Plan required to be registered. (e) All contributions or premiums required to be paid by the Target or its Subsidiary under the terms of each Employee Plan or by applicable Laws have been made in a timely fashion in accordance with applicable Laws and the terms of the Employee Plans and the Target does not have any Liability (other than Liabilities accruing after the Closing Date) with respect to any of the Employee Benefit Plans. Contributions or premiums for the period up to the Closing Date have been paid by the Target, or its Subsidiary, as applicable, even though not otherwise required to be paid until a later date. 35 (f) No commitments to amend any Employee Plan have been made except as required by applicable Law. (g) There have been no improper withdrawals, applications or transfers of assets of any Employee Plan and neither the Target, its Subsidiary, nor any of their representatives, has breached any fiduciary obligation with respect to the administration or investment of any Employee Plan. (h) Each Employee Plan which is a funded plan is fully funded on both a going concern and a solvency basis pursuant to the actuarial assumptions and methodology utilized in the most recent actuarial valuation therefore. (i) None of the Employee Plans enjoy any special Tax status under any applicable Laws (other than that normally accorded to plans registered under the Income Tax Act (Canada) and to benefits paid pursuant to disability benefits plans for which contributions are solely paid by the employee members), nor have any advance Tax rulings been sought or received in respect of any Employee Plan. (j) No insurance policy or any other agreement affecting any Employee Plan requires or permits a retroactive increase in contributions, premiums or other payments due thereunder. The level of insurance reserves under each insured Employee Plan is reasonable and sufficient to provide for all incurred but unreported claims. (k) None of the Employee Plans (other than pension plans) provide benefits to retired employees or to the beneficiaries or dependants of retired employees. (l) The Target may unilaterally amend, modify, vary, revoke or terminate, in whole or in part, each Employee Plan and take contribution holidays under or withdraw surplus funds from each Employee Plan (where applicable), subject only to approvals required under applicable Laws. (m) Subject only to approvals required under applicable Laws, the Target may transfer, revise or merge any Employee Plan or the assets transferred from any Employee Plan to or with any other arrangement, plan or fund. (n) All employee data necessary to administer each Employee Plan has been provided or otherwise made available by the Target or the Sellers to the Buyer and is true and correct in all material respects. (o) Neither the Target nor any of its Affiliates maintains, or has ever maintained an ERISA Plan or is, has been, or has ever been deemed to be an ERISA Affiliate with respect to an ERISA Plan. In addition, neither the Target nor any of its Affiliates contributes to or is required to contribute to or has contributed to or been required to contribute to any ERISA Plan. Neither the Target nor any of its Affiliates has, or in the past had, or is, has been, or has ever been deemed to have any liability or obligations with respect to any ERISA Plan. 36 4.25 Guaranties. Except as set forth in Section 4.25 of the Target Disclosure Schedule, neither the Target nor its Subsidiary is a guarantor or otherwise is liable for any Liability or obligation (including indebtedness) of any other Person. 4.26 Environment, Health, and Safety. (a) Each of the Target, its Subsidiary, and their respective predecessors and Affiliates has complied with all Environmental Laws, and no action, suit, proceeding, hearing, investigation, charge, complaint, claim, demand, or notice has been filed or commenced against any of them alleging any failure so to comply. Without limiting the generality of the preceding sentence, each of the Target, its Subsidiary, and their respective predecessors and Affiliates has obtained and been in compliance with all of the terms and conditions of all permits, licenses, and other authorizations which are required under, and has complied with all other limitations, restrictions, conditions, standards, prohibitions, requirements, obligations, schedules, and timetables which are contained in, all Environmental Laws. (b) Neither the Target nor its Subsidiary has any Liability (and none of the Target, its Subsidiary, and their respective predecessors and Affiliates has handled or disposed of any substance, arranged for the disposal of any substance, exposed any employee or other individual to any substance or condition, or owned or operated any property or facility in any manner that could form the Basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against the Target or its Subsidiary giving rise to any Liability) for damage to any site, location, or body of water (surface or subsurface), for any illness of or personal injury to any employee or other individual, or for any reason under any Environmental Law. (c) To the Knowledge of the Sellers and the officers and directors of the Target, all properties and equipment used in the business of the Target, its Subsidiary, and their respective predecessors and Affiliates have been free of asbestos, PCB's, methylene chloride, trichloroethylene, 1,2-trans-dichloroethylene, dioxins, dibenzofurans, and Extremely Hazardous Substances, or, if present, such substances have been present in amounts and states permitted by applicable Environmental Laws. 4.27 Certain Business Relationships with the Target and Its Subsidiary. No holder of more than five percent (5%) of the Target's or its Subsidiary's shares or any of their Affiliates, no director or officer of the Target or its Subsidiary or any of their Affiliates, and no member of any such person's immediate family, or any other Affiliate of the Target or its Subsidiary is currently, or within the last five (5) years has been, a party to any transaction with the Target or its Subsidiary, including, without limitation, any agreement (a) providing for the furnishing of services by, (b) providing for the lease or rental of real or personal property from or (c) otherwise requiring payments to (other than for services as an officer, director or employee of the Target or its Subsidiary), any such person or any corporation, partnership, trust or other entity in which any such person is an officer, director, trustee or partner at rates that exceed the market rates for such services in the location where they are performed. In addition, no such Person has an interest in any corporation, partnership, trust or other entity that engages in competition with the Target or its Subsidiary with respect to any products or services of the Target and its Subsidiary (except for 37 ownership of less than one percent (1%) of the outstanding capital stock of any corporation that is publicly traded on any recognized exchange or in the over-the-counter market). 4.28 Private Issuer Status. The Target is a "private issuer" as such term is defined in the Securities Act (Alberta). 4.29 Disclosure. The representations, warranties and other statements contained in this Agreement, and the exhibits and schedules hereto, and the Target Disclosure Letter, do not contain any untrue statement of a material fact, or to the Knowledge of the Sellers, omit to state any material fact that is necessary to make the statements contained herein or therein not misleading. ARTICLE V POST-CLOSING COVENANTS 5.1 General. Each of the Parties will use his or its reasonable best efforts to take all action and to do all things necessary, proper, or advisable in order to consummate and make effective the transactions contemplated by this Agreement (including satisfaction, but not waiver, of the conditions set forth in Article VII below). In case at any time after the Closing any further action is necessary or desirable to carry out the purposes of this Agreement, each of the Parties will take such further action (including the execution and delivery of such further instruments and documents) as any other Party reasonably may request, all at the sole cost and expense of the requesting Party (unless the requesting Party is entitled to indemnification therefore under Article VII below). The Sellers acknowledge and agree that from and after the Closing the Buyer will be entitled to possession of all documents, books, records (including Tax records), agreements, and financial data of any sort relating to the Target and its Subsidiary. 5.2 Litigation Support. In the event and for so long as any Party actively is contesting or defending against any action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand in connection with (i) any transaction contemplated under this Agreement or (ii) any fact, situation, circumstance, status, condition, activity, practice, plan, occurrence, event, incident, action, failure to act, or transaction on or prior to the Closing Date involving any of the Target and its Subsidiary, other than an action, suit, proceeding, hearing, investigation charge, complaint, claim or demand between the Parties, each of the other Parties will cooperate with him or it and his or its counsel in the contest or defense, make available their personnel, and provide such testimony and access to their books and records as shall be necessary in connection with the contest or defense, all at the sole cost and expense of the contesting or defending Party (unless the contesting or defending Party is entitled to indemnification therefore under Article VII below). 5.3 Transition. None of the Sellers will take any action that is designed or intended to have the effect of discouraging any lessor, licensor, customer, supplier, or other business associate of any of the Target and its Subsidiary from maintaining the same business relationships with the Target and its Subsidiary after the Closing as it maintained with the Target and its Subsidiary prior to the Closing. Each of the Sellers will refer all customer inquiries relating to the businesses of the Target and its Subsidiary to the Target or the Buyer from and after the Closing. 38 5.4 Confidentiality. Each of the Sellers will treat and hold as such all of the Confidential Information, refrain from using any of the Confidential Information except in connection with this Agreement, and deliver promptly to the Target or destroy, at the request and option of the Buyer, all tangible embodiments (and all copies) of the Confidential Information which are in his or its possession. In the event that any of the Sellers is requested or required (by oral question or request for information or documents in any legal proceeding, interrogatory, subpoena, civil investigative demand, or similar process) to disclose any Confidential Information, that Seller will notify the Buyer promptly of the request or requirement so that the Buyer may seek an appropriate protective order or waive compliance with the provisions of this Section 5.4. If, in the absence of a protective order or the receipt of a waiver hereunder, any of the Sellers is, on the advice of counsel, compelled to disclose any Confidential Information to any tribunal or else stand liable for contempt, that Seller may disclose the Confidential Information to the tribunal; provided, however, that the disclosing Seller shall use his or its best efforts to obtain, at the request of the Buyer, an order or other assurance that confidential treatment will be accorded to such portion of the Confidential Information required to be disclosed as the Buyer shall designate. The foregoing provisions shall not apply to any Confidential Information that is generally available to the public immediately prior to the time of disclosure. 5.5 Covenant Not to Compete. For a period of three (3) years from and after the Closing Date, none of the Sellers who were employed by the Target immediately prior to the Closing and are listed on Exhibit G attached hereto will engage directly or indirectly in any business related to Eforms, Business Process Management or Content Management that the Target or its Subsidiary conducts as of the Closing Date in any geographic area in which the Target or its Subsidiary conducts that business as of the Closing Date, other than as an employee or consultant of the Target or any of its Affiliates, and in consideration of this separate covenant from these Sellers the Buyer agrees to pay a non-competition fee on or prior to the Distribution Date in the amount set forth in Exhibit H attached hereto; provided, however, that no owner of less than one percent (1%) of the outstanding stock of any publicly traded corporation shall be deemed to engage solely by reason thereof in any of its businesses. If the final judgment of a court of competent jurisdiction declares that any term or provision of this Section 5.5 is invalid or unenforceable, the Parties agree that the court making the determination of invalidity or unenforceability shall have the power to reduce the scope, duration, or area of the term or provision, to delete specific words or phrases, or to replace any invalid or unenforceable term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Agreement shall be enforceable as so modified after the expiration of the time within which the judgment may be appealed. ARTICLE VI CONDITIONS TO DISTRIBUTION OF INITIAL PURCHASE AMOUNT Subject to the terms and conditions of the Escrow Agreement, the Initial Purchase Amount shall not be distributed by the Escrow Agent until all of the following conditions have been satisfied by the Sellers or waived in writing by the Buyer: 39 (a) the Sellers shall have performed and complied with all of their covenants hereunder with respect to the Permitted Transactions; (b) the Sellers shall have delivered or caused to be delivered to Buyer the various certificates, instruments, and documents referred to in Sections 2.5(a) and 2.5(b) above (other than 2.5(b)(iii), the failure to comply with which shall only result in the application of Section 2.7 to the applicable Shareholder); in particular, the Sellers shall have delivered or caused to be delivered to the Buyer stock certificates representing all outstanding Target Shares, endorsed in blank or accompanied by duly executed assignment documents, and, in the case of Target Shares held by Other Shareholders, Other Shareholder Representation Statements in the form attached hereto as Exhibit B, duly executed by each of the Other Shareholders. ARTICLE VII Remedies for Breaches of This Agreement 7.1 Survival of Representations and Warranties. All of the representations and warranties of the Sellers contained in Sections 3.1(b), 3.1(e), 4.2, 4.11, 4.24(o) and 4.26 shall survive the Closing hereunder (even if the Buyer knew or had reason to know of any misrepresentation or breach of warranty at the time of Closing) and continue in full force and effect forever thereafter (subject to any applicable statutes of limitations). All of the other representations and warranties of the Parties contained in this Agreement shall survive the Closing (even if the damaged Party knew or had reason to know of any misrepresentation or breach of warranty at the time of Closing) and continue in full force and effect for a period of eighteen months thereafter. 7.2 Indemnification Provisions for Benefit of the Buyer. (a) In the event any of the Sellers, Other Shareholders or the Target breaches (or in the event any third party alleges facts that, if true, would mean any of the Sellers, Other Shareholders or the Target has breached) any of their representations, warranties, or covenants contained herein or in the Other Shareholder Representation Statements, respectively, and, if there is an applicable survival period pursuant to Section 7.1 above, provided that the Buyer makes a written claim (a "Claim Notice") for indemnification against any of the Sellers pursuant to Section 9.9 below within such survival period, then each of the Sellers agrees to indemnify the Buyer and its Affiliates from and against the entirety of any Adverse Consequences the Buyer or its Affiliates may suffer through and after the date of the claim for indemnification (including any Adverse Consequences the Buyer or its Affiliates may suffer after the end of any applicable survival period) resulting from, arising out of, relating to, in the nature of, or caused by the breach (or the alleged breach). (b) Each of the Sellers agrees to indemnify the Buyer and its Affiliates from and against the entirety of any Adverse Consequences the Buyer or its Affiliates may suffer resulting from, arising out of, relating to, in the nature of, or caused by claims by any holder or former holder of Target Shares regarding (i) the relative amount of the consideration received or not received by such holder for such holder's Target Shares in connection with the transactions contemplated by this Agreement, or (ii) the exercise or purported exercise of any rights to purchase, redeem or cancel any Target Shares 40 or options, warrants or other rights to acquire Target Shares; provided, however, that the Sellers shall not be obligated to indemnify the Buyer for any such Adverse Consequences caused by any breach by the Buyer of Section 2.2 or 2.9. (c) Each of the Sellers agrees to indemnify the Buyer and its Affiliates from and against the entirety of any Adverse Consequences the Buyer may suffer resulting from, arising out of, relating to, in the nature of, or caused by any Liability of the Target or its Subsidiary (i) for any Taxes of the Target and its Subsidiary with respect to any Tax year or portion thereof ending on or before the Closing Date (or for any Tax year beginning before and ending after the Closing Date to the extent allocable (determined in a manner consistent with Section 8.3) to the portion of such period beginning before and ending on the Closing Date), except to the extent such Taxes are both (x) reflected in the reserve for Tax Liability (rather than any reserve for deferred Taxes established to reflect timing differences between book and Tax income) shown on the face of the Closing Balance Sheet and (y) included in the calculation of the Adjustment Amount, and (ii) for the unpaid Taxes of any Person (other than the Target or its Subsidiary) under Reg. Section 1.1502-6 (or any similar provision of state, local, or foreign law), as a transferee or successor, by contract, or otherwise. For purposes of the preceding sentence, in the case of any Taxes that are imposed on a periodic basis and are payable for a Taxable period that includes (but does not end on) the Closing Date, the portion of such Tax which relates to the portion of such Taxable period ending on the Closing Date shall (x) in the case of any Taxes other than Taxes based upon or related to income or receipts, be deemed to be the amount of such Tax for the entire Taxable period multiplied by a fraction the numerator of which is the number of days in the Taxable period ending on the Closing Date and the denominator of which is the number of days in the entire Taxable period, and (y) in the case of any Tax based upon or related to income or receipts be deemed equal to the amount which would be payable if the relevant Taxable period ended on the Closing Date. For the avoidance of doubt, since the reserve for Tax Liability on the face of the Closing Balance Sheet will reflect CAD$1,029,000 on account of Adverse Consequences arising from the request to amend the 2002 T2 and AT1 Tax Returns of the Target and since such reserve will be included in the calculation of the Adjustment Amount, the Parties acknowledge that the Sellers will not be obligated to indemnify the Buyer or its Affiliates for Adverse Consequences arising from the request to amend the 2002 T2 and AT1 Tax Returns of the Target except to the extent that such Adverse Consequences, including any amounts paid on account of income Taxes on or after the Closing Date, exceed CAD$1,029,000 in the aggregate. (d) Without limiting the generality of Section 7.2(a) and notwithstanding any disclosures made in the Target Disclosure Letter, each of the Sellers agrees to indemnify the Buyer and its Affiliates from and against the entirety of any Adverse Consequences the Buyer or its Affiliates may suffer through and after the date of the claim for indemnification (including any Adverse Consequences the Buyer or its Affiliates may suffer after the end of any applicable survival period) resulting from, arising out of, relating to, in the nature of, or caused by the actual or alleged use or incorporation of any Intellectual Property owned by any third party in any product of the Target without adequate license from, or consent of, such third party. 7.3 Indemnification Provisions for Benefit of the Sellers. In the event the Buyer breaches (or in the event any third party alleges facts that, if true, would mean the Buyer has breached) any of its representations, warranties, or covenants contained herein, and, if there is an applicable survival period pursuant to Section 7.1 above, provided that any of the 41 Sellers delivers a Claim Notice for indemnification to the Buyer pursuant to Section 9.9 below within such survival period, then the Buyer agrees to indemnify each of the Sellers and their Affiliates from and against the entirety of any Adverse Consequences the Seller or its Affiliates may suffer through and after the date of the claim for indemnification (including any Adverse Consequences the Seller or its Affiliates may suffer after the end of any applicable survival period) resulting from, arising out of, relating to, in the nature of, or caused by the breach (or the alleged breach). 7.4 Procedure for Claims between Parties. If a claim for indemnification is to be made by a Party entitled to indemnification hereunder, such Party shall give written notice to the indemnifying Party, as soon as reasonably practicable after such indemnified Party becomes aware that any existing or occurred fact, condition or event may give rise to Adverse Consequences for which indemnification may be sought under this Article VII. Any failure to submit any such notice of claim to the indemnifying Party shall not relieve the indemnifying Party of any liability hereunder, except to the extent the indemnifying Party is actually prejudiced by such failure. The indemnifying Party shall be deemed to have accepted the notice of claim and the indemnifying Party shall be deemed to have agreed to indemnify for the Adverse Consequences at issue if the indemnifying Party does not send a notice of disagreement to the indemnified Party within 10 days after receiving the written notice of a claim. 7.5 Matters Involving Third Parties. (a) If any third party shall notify any Party (the "Indemnified Party") with respect to any matter (a "Third Party Claim") which may give rise to a claim for indemnification against any other Party (the "Indemnifying Party") under this Article VII, then the Indemnified Party shall promptly deliver a Claim Notice with respect to such claim to each Indemnifying Party; provided, however, that no delay on the part of the Indemnified Party in notifying any Indemnifying Party shall relieve the Indemnifying Party from any obligation hereunder unless (and then solely to the extent) the Indemnifying Party thereby is prejudiced. (b) Any Indemnifying Party will have the right to defend the Indemnified Party against the Third Party Claim (other than a Third Party Claim with respect to Taxes, which shall be governed by Section 8.6) with counsel of its choice satisfactory to the Indemnified Party so long as (i) the Indemnifying Party notifies the Indemnified Party in writing within fifteen (15) days after the Indemnified Party has given notice of the Third Party Claim that the Indemnifying Party will indemnify the Indemnified Party from and against the entirety of any Adverse Consequences the Indemnified Party may suffer resulting from, arising out of, relating to, in the nature of, or caused by the Third Party Claim, (ii) the Indemnifying Party provides the Indemnified Party with evidence acceptable to the Indemnified Party that the Indemnifying Party will have the financial resources to defend against the Third Party Claim and fulfill its indemnification obligations hereunder, (iii) the Third Party Claim involves only money damages and does not seek an injunction or other equitable relief, (iv) settlement of, or an adverse judgment with respect to, the Third Party Claim is not, in the good faith judgment of the Indemnified Party, likely to establish a precedential custom or practice adverse to the continuing business interests of the Indemnified Party, and (v) the Indemnifying Party conducts the defense of the Third Party Claim actively and diligently. 42 (c) So long as the Indemnifying Party is conducting the defense of the Third Party Claim in accordance with Section 7.5(b) above, (i) the Indemnified Party may retain separate co-counsel at its sole cost and expense and participate in the defense of the Third Party Claim, (ii) the Indemnified Party will not consent to the entry of any judgment or enter into any settlement with respect to the Third Party Claim without the prior written consent of the Indemnifying Party (not to be withheld unreasonably), and (iii) the Indemnifying Party will not consent to the entry of any judgment or enter into any settlement with respect to the Third Party Claim without the prior written consent of the Indemnified Party (not to be withheld unreasonably). (d) In the event any of the conditions in Section 7.5(b) above is or becomes unsatisfied, however, (i) the Indemnified Party may defend against, and consent to the entry of any judgment or enter into any settlement with respect to, the Third Party Claim in any manner it may deem appropriate (and the Indemnified Party need not consult with, or obtain any consent from, any Indemnifying Party in connection therewith), (ii) the Indemnifying Parties will reimburse the Indemnified Party promptly and periodically for the costs of defending against the Third Party Claim (including attorneys' fees and expenses), and (iii) the Indemnifying Parties will remain responsible for any Adverse Consequences the Indemnified Party may suffer resulting from, arising out of, relating to, in the nature of, or caused by the Third Party Claim to the fullest extent provided in this Article VII. 7.6 Determination of Adverse Consequences. All indemnification payments under this Article VII shall be deemed adjustments to the Purchase Price. To the extent that Adverse Consequences are incurred or suffered in Canadian dollars, the amount of such Adverse Consequences in U.S. dollars shall be determined using the closing exchange rate published by the Bank of Canada for the date the applicable Claim Notice is delivered to the Indemnifying Party. 7.7 Buyer's Right of Offset. Anything in this Agreement to the contrary notwithstanding, Buyer may withhold and set off against any other amounts otherwise due the Sellers any amount as to which the Sellers are obligated to indemnify Buyer pursuant to any provision of this Article VII. 7.8 Payment of Indemnity Holdback Amount. The Escrow Agent shall hold and pay the Indemnity Holdback Amount pursuant to this Article VII and the Escrow Agreement. If the Buyer has not delivered a Claim Notice to the Sellers within eighteen months after the Closing Date, all of the Indemnity Holdback Amount shall be paid promptly thereafter to the Shareholders. If the Buyer has delivered one or more Claim Notices to the Sellers and the Escrow Agent within eighteen months after the Closing Date and has received a distribution from the Indemnity Holdback Amount in respect of such Claim Notice, or the amount of Adverse Consequences related to such Claim Notice has been determined but not paid, or the amount of Adverse Consequences related to such Claim Notice has not then been determined, the Escrow Agent shall distribute to the Shareholder promptly after the expiration of such eighteen month period an amount equal to the Indemnity Holdback Amount less (i) any amounts previously distributed to the Buyer pursuant to the Escrow Agreement and (ii) an amount reasonably estimated by Buyer to cover any unpaid or unresolved claims. Any payments to be made to the Shareholders under this Section 7.8 shall be made to or to the order of each Shareholder 43 pro-rata as described in Section 2.2. The Buyer and the Sellers agree and acknowledge that claims against the Indemnity Holdback Amount shall not be the Buyer's exclusive method of receiving indemnification from the Sellers pursuant to this Article VII. 7.9 Manner of Payment. All payments made by the Buyer or the Sellers under this Article VII, including distributions of the Indemnity Holdback Amount to the Sellers, shall be made by wire transfer of immediately available funds to an account designated by the payee. The Sellers shall be jointly and severally liable for any amounts to be paid to the Buyer under this Article VII. 7.10 Limitation on Indemnity. The maximum aggregate amount of Adverse Consequences for which the Sellers or the Buyer, respectively, shall be liable under this Article VII shall be USD$8,550,000; provided, however, that the maximum aggregate amount of Adverse Consequences for which the Sellers or the Buyer, respectively, shall be liable for claims for which a Claim Notice is delivered after the six month anniversary of the Closing Date shall be USD$3,775,000; provided, further, that the maximum aggregate amount of Adverse Consequences for which the Sellers or the Buyer, respectively, shall be liable for claims for which a Claim Notice is delivered after the one year anniversary of the Closing Date shall be USD$2,137,500. Notwithstanding the foregoing, the limitations contained in this Section 7.10 shall not apply with respect to claims for indemnification for Adverse Consequences (i) arising in connection with a breach of representation or warranty contained in Sections 3.1(b), 3.1(e), 4.2, 4.11, 4.24(o) and 4.26, (ii) arising in connection with a breach of a covenant contained in Article V, or (iii) made under Sections 7.2(b), 7.2(c) or 7.2(d). 7.11 Other Indemnification Provisions. The foregoing indemnification provisions are in addition to, and not in derogation of, any statutory, equitable, or common law remedy any Party may have for breach of representation, warranty, or covenant. Each of the Sellers hereby agrees that he or it will not make any claim for indemnification against the Target or its Subsidiary by reason of the fact that he or it was a director, officer, employee, or agent of any such entity or was serving at the request of any such entity as a partner, trustee, director, officer, employee, or agent of another entity (whether such claim is for judgments, damages, penalties, fines, costs, amounts paid in settlement, losses, expenses, or otherwise and whether such claim is pursuant to any statute, charter document, bylaw, agreement, or otherwise) with respect to any action, suit, proceeding, complaint, claim, or demand brought by the Buyer against such Seller (whether such action, suit, proceeding, complaint, claim, or demand is pursuant to this Agreement, applicable law, or otherwise). ARTICLE VIII TAX MATTERS The following provisions shall govern the allocation of responsibility as between Buyer and Sellers for certain Tax matters following the Closing Date: 8.1 Section 338 Election. With respect to the purchase of the Target Shares, the Buyer may, in its sole discretion, make the election provided for by Section 338(g) of the Code and the Treasury Regulations promulgated thereunder and any comparable election under state, local or foreign Tax Law (the "Section 338 Election"). With respect to the Section 338 Election, 44 if the Buyer opts to make the Section 338 Election, the Buyer and the Sellers shall take no action inconsistent with the Section 338 Election or the allocation of the Purchase Price among the assets of the Target (as such allocation will be prepared by the Buyer and delivered to the Sellers) for the purpose of all Tax Returns filed by each of them, unless required by law. 8.2 Tax Periods Ending on or Before the Closing Date. The Buyer shall cause the Target to prepare or cause to be prepared and file or cause to be filed all Tax Returns for the Target and its Subsidiary for all periods ending on or prior to the Closing Date which are filed after the Closing Date. The Buyer shall permit the Target and its Subsidiary to review and comment on each such Tax Return described in the preceding sentence prior to filing, and Buyer shall consider any such comments. The Sellers shall reimburse the Buyer for Taxes of the Target and its Subsidiary with respect to such periods within fifteen (15) days after payment by the Buyer or the Target and its Subsidiary of such Taxes, except to the extent such Taxes are both (x) reflected in the reserve for Tax Liability (rather than any reserve for deferred Taxes established to reflect timing differences between book and Tax income) shown on the face of the Closing Balance Sheet and (y) included in the calculation of the Adjustment Amount. 8.3 Tax Periods Beginning Before and Ending After the Closing Date. The Buyer shall prepare or cause to be prepared and file or cause to be filed any Tax Returns of the Target and its Subsidiary for Tax periods which begin before the Closing Date and end after the Closing Date. The Sellers shall pay to the Buyer within fifteen (15) days after the date on which Taxes are paid with respect to such periods an amount equal to the portion of such Taxes which relates to the portion of such Taxable period ending on the Closing Date, except to the extent such Taxes are both (x) reflected in the reserve for Tax Liability (rather than any reserve for deferred Taxes established to reflect timing differences between book and Tax income) shown on the face of the Closing Balance Sheet and (y) included in the calculation of the Adjustment Amount. For purposes of the preceding sentence, Taxes shall be allocated in the manner set forth in the penultimate sentence of Section 7.2(c). 8.4 Third Party Costs of Tax Return Preparation. All third party fees, expenses and costs incurred in connection with any Tax Returns prepared and filed pursuant to Sections 8.2 and 8.3 shall be borne 50% by the Buyer and 50% by the Sellers; provided, that the Sellers shall not be obligated to pay more than $3,000 for fees, expenses and costs incurred in connection with any Tax Returns prepared and filed pursuant to Section 8.3. 8.5 Cooperation on Tax Matters. (a) The Buyer, the Target and its Subsidiary and the Sellers shall cooperate fully, as and to the extent reasonably requested by the other party, in connection with the filing of Tax Returns pursuant to this Article and any audit, litigation or other proceeding with respect to Taxes. As part of such cooperation, the Sellers shall make themselves available to the Buyer, the Target and its Subsidiary on a mutually convenient basis to provide explanations of any materials delivered hereunder, to provide additional information and to respond to inquiries with respect to Taxes. The Sellers shall deliver to the Buyer within thirty (30) days of the Closing Date all books and records with respect to Tax matters pertinent to the Target and its Subsidiary relating to any taxable period beginning before the Closing Date. 45 (b) The Buyer and the Sellers further agree, upon request, to use their best efforts to obtain any certificate or other document from any Governmental Entity or any other Person as may be necessary to mitigate, reduce or eliminate any Tax that could be imposed (including, but not limited to, with respect to the transactions contemplated hereby). (c) The Buyer and the Sellers further agree, upon request, to provide the other party with all information that either party may be required to report pursuant to Section 6043 of the Code and all Treasury Department Regulations promulgated thereunder. 8.6 Contest Provisions. The Buyer shall have the right to control, and to represent the interests of all affected taxpayers in, any audit, assessment of Taxes, other examination by any Taxing authority, proceeding or appeal of such a proceeding, whether judicial or administrative, relating to Taxes of the Target and its Subsidiary (any such proceeding, a "Contest") and to employ counsel of its choice; provided, however, that, with respect to any such Contest for Taxes for which the Sellers may be required to indemnify the Buyer, the Sellers shall be entitled to participate in such Contest at their own expense; provided, further, that notwithstanding the Sellers' participation in any Contest, Buyer shall retain control of all such Contests. 8.7 Certain Taxes. All transfer, documentary, sales, use, stamp, registration and other such Taxes and fees (including any penalties and interest) incurred in connection with this Agreement (including any New York State Gains Tax, New York City Transfer Tax and any similar Tax imposed in other states or subdivisions), shall be paid by the Sellers when due, and the Sellers will, at their own expense, file all necessary Tax Returns and other documentation with respect to all such transfer, documentary, sales, use, stamp, registration and other Taxes and fees, and, if required by applicable law, the Buyer will, and will cause its affiliates to, join in the execution of any such Tax Returns and other documentation. The Sellers shall provide the Buyer with evidence satisfactory to the Buyer that such Taxes have been paid by the Sellers. ARTICLE IX MISCELLANEOUS 9.1 Nature of Obligations. Except as provided below, the representations, warranties, and covenants of the Sellers in this Agreement are joint obligations of the Sellers. This means that the Sellers as a group will be responsible to the extent provided in Article VII above for the entirety of any Adverse Consequences the Buyer may suffer as a result of any breach thereof, and each Seller shall be responsible for the proportion of such Adverse Consequences equal to the proportion of the total consideration paid to the Sellers pursuant to Section 2.2 that is paid to such Seller. Notwithstanding the foregoing, (i) each Seller shall be jointly and severally liable for all obligations arising under this Agreement of such Seller's spouse (or any person who was such Seller's spouse as of the Closing Date), and (ii) the Sellers shall be severally and not jointly liable for their respective obligations under Sections 5.4 and 5.5. 9.2 Allocation of Purchase Price. The Sellers acknowledge that they are solely responsible for determining the allocation of the Purchase Price among the holders of the Target Shares as set forth on Schedule 2.2, and agree that Buyer shall have no Liability relating to such allocation or arising from the distribution of the Purchase Price or any portion thereof in accordance with Schedule 2.2. All disputes among the Sellers or among the Sellers and 46 the other holders or former holders of Target Shares, or any of them, relating to the allocation of the Purchase Price shall be resolved between such parties without the involvement of the Buyer or any affiliate of the Buyer. 9.3 Press Releases and Public Announcements. No Party shall issue any press release or make any public announcement relating to the subject matter of this Agreement without the prior written approval of the Buyer and the Sellers' Representatives; provided, however, that any Party may make any public disclosure it believes in good faith is required by applicable law or any listing or trading agreement concerning its publicly-traded securities (in which case the disclosing Party will use its reasonable best efforts to advise the other Parties prior to making the disclosure). 9.4 No Third-Party Beneficiaries. This Agreement shall not confer any rights or remedies upon any Person other than the Parties and their respective successors and permitted assigns. 9.5 Entire Agreement. This Agreement (including the documents referred to herein) constitutes the entire agreement among the Parties and supersedes any prior understandings, agreements, or representations by or among the Parties, written or oral, to the extent they related in any way to the subject matter hereof. 9.6 Succession and Assignment. This Agreement shall be binding upon and inure to the benefit of the Parties named herein and their respective successors and permitted assigns. No Party may assign either this Agreement or any of his or its rights, interests, or obligations hereunder without the prior written approval of the Buyer and the Sellers' Representatives; provided, however, that the Buyer may (i) assign any or all of its rights and interests hereunder to one or more of its Affiliates and (ii) designate one or more of its Affiliates to perform its obligations hereunder (in any or all of which cases the Buyer nonetheless shall remain responsible for the performance of all of its obligations hereunder). 9.7 Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original but all of which together will constitute one and the same instrument. 9.8 Headings. The section headings contained in this Agreement are inserted for convenience only and shall not affect in any way the meaning or interpretation of this Agreement. 9.9 Notices. All notices, requests, demands, claims, and other communications hereunder will be in writing. Any notice, request, demand, claim, or other communication hereunder shall be deemed duly given when received if personally delivered; when transmitted if transmitted by confirmed telecopy; the day after it is sent, if sent for next day delivery to a domestic address by recognized overnight delivery service (e.g., FedEx); and upon receipt, if sent by certified or registered mail, return receipt requested, and addressed to the intended recipient as set forth below: 47 If to the Sellers: Copy to: McCuaig Desrochers LLP 2401 TD Tower 10088 - 102 Avenue Edmonton Centre N.W. Edmonton, Alberta T5J 2Z1 Attention: Pierre Desrochers Telecopy: (780) 426-0982 If to the Buyer: Copy to: Latham and Watkins LLP 650 Town Center Drive, 20th Floor Costa Mesa, California 92626 Attention: R. Scott Shean, Esq. Telecopy: (714) 755-8290 Any Party may send any notice, request, demand, claim, or other communication hereunder to the intended recipient at the address set forth above using any other means (including personal delivery, expedited courier, messenger service, telecopy, telex, ordinary mail, or electronic mail), but no such notice, request, demand, claim, or other communication shall be deemed to have been duly given unless and until it actually is received by the intended recipient. Any Party may change the address to which notices, requests, demands, claims, and other communications hereunder are to be delivered by giving the other Parties notice in the manner herein set forth. 9.10 Sellers' Representatives. Each Seller by executing this Agreement hereby irrevocably constitutes and appoints Donald Murphy and Wayne Malkin as the Sellers' Representatives, with full power and authority to act in the name of and for and on behalf of such Seller with respect to all matters arising in connection with, or related to, this Agreement and the transactions contemplated hereby and thereby. The Sellers' Representatives are hereby appointed (i) the agents and true and lawful attorneys-in-fact of each Seller, with full power of substitution, and with full capacity and authority in their sole discretion, to act in the name of and for and on behalf of each Seller in connection with all matters arising out of, resulting from, contemplated by or related or incident to this Agreement; provided, that any affirmative action taken by the Sellers' Representatives shall only be effective if approved or consented to by both Sellers' Representatives, and (ii) the agents for service of process for each Seller, and each Seller hereby irrevocably consents to the service of any and all process in any action or proceeding arising out of or relating to this Agreement by the delivery of such process to either of the Sellers' Representatives. Without limiting the generality of the foregoing, the power of the Sellers' Representatives shall include the power to represent each Seller with respect to all aspects of this Agreement, which power shall include, without limitation, the power to (i) waive any and all 48 conditions of this Agreement, (ii) amend this Agreement and any agreement executed in connection herewith in any respect, (iii) bring, assert, defend, negotiate or settle any claims or actions for indemnity pursuant to Article VII hereof, (iv) retain legal counsel or accountants and be reimbursed by the Sellers for all fees, expenses and other charges of such legal counsel or accountants, (v) receive notices or other communications, (vi) deliver any notices, certificates or other documents required, and (vii) take all such other action and to do all such other things as the Sellers' Representatives deems necessary, appropriate, desirable or advisable with respect to this Agreement. The Buyer shall have the absolute right and authority to rely upon the acts taken or omitted to be taken by the Sellers' Representatives on behalf of the Sellers (even if any omission to act is due to a failure of both Sellers' Representatives to agree), and the Buyer shall have no duty to inquire as to the acts and omissions of the Sellers' Representatives. Each Seller hereby acknowledges and agrees that (i) all deliveries by the Buyer, including, without limitation, any payment, to the Sellers' Representatives shall be deemed deliveries to the Sellers, (ii) the Buyer shall not have any liability with respect to any aspect of the distribution or communication of such deliveries between the Sellers' Representatives and any Seller and (iii) any disclosure made to the Sellers' Representatives by or on behalf of the Buyer shall be deemed to be a disclosure made to each Seller. The Sellers shall indemnify the Buyer for any damages suffered, including, but not limited to, attorneys' fees and other costs, as a result of the Buyer's good faith reliance on the acts or omissions of the Sellers' Representatives. Each Seller hereby agrees that any payment made by or on behalf of the Buyer to the Sellers' Representatives on such Seller's behalf shall be deemed a direct payment to such Seller, and such Seller shall have no recourse to the Buyer in the event that such payment is not delivered to such Seller by the Sellers' Representatives for any reason. In the event such Sellers' Representatives refuses to, or is no longer capable of, serving as the Sellers' Representatives hereunder, the Requisite Sellers shall promptly appoint a successor Sellers' Representative or Representatives who shall be one or more of David Perman, John Murphy or Tim Senger, and shall thereafter be successor Sellers' Representatives hereunder, and the Sellers' Representatives shall serve until such successor is duly appointed and qualified to act hereunder. In no event shall the Sellers' Representatives be liable to any Seller other than for acts or omissions that constitute gross negligence or willful misconduct on the part of the Sellers' Representatives. The Sellers shall indemnify the Sellers' Representatives for any costs or expenses incurred by or on behalf of the Sellers' Representatives in connection with his duties as, and in his capacity as, Sellers' Representatives and the Sellers' Representatives may withhold from any amounts otherwise distributable from the Indemnity Holdback Amount in order to obtain reimbursement for any such costs and expenses. The Buyer agrees that any Sellers' Representative who is an employee of the Buyer or any of its Affiliates shall not be deemed to be in breach of fiduciary duty by virtue of acting as a Sellers' Representative, and shall not be prohibited by his employer from or disciplined by his employer for acting in his capacity as a Sellers' Representative, notwithstanding that actions taken in good faith in such capacity may be inconsistent with the best interests of his employer; provided, however, that nothing in this sentence shall be construed as granting to any such Sellers' Representative any right with respect to continuance of employment by the Buyer or any of its Affiliates, and the right of such Sellers' Representative's employer to terminate at will such Sellers' Representative's employment at any time (whether by dismissal, discharge or otherwise), with or without cause, is specifically reserved. 9.11 Governing Law. This Agreement shall be governed by and construed in accordance with the domestic laws of the Province of Alberta without giving effect to any choice or conflict of law provision or rule (whether of the 49 Province of Alberta or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the Province of Alberta. The Parties hereby attorn to the jurisdiction of the courts of the Province of Alberta in respect of any dispute relating to this Agreement. 9.12 Amendments and Waivers. No amendment of any provision of this Agreement shall be valid unless the same shall be in writing and signed by the Buyer and the Sellers' Representatives. No waiver by any Party of any default, misrepresentation, or breach of warranty or covenant hereunder, whether intentional or not, shall be deemed to extend to any prior or subsequent default, misrepresentation, or breach of warranty or covenant hereunder or affect in any way any rights arising by virtue of any prior or subsequent such occurrence. 9.13 Severability. Any term or provision of this Agreement that is invalid or unenforceable in any situation in any jurisdiction shall not affect the validity or enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any other situation or in any other jurisdiction. 9.14 Expenses. Each of the Parties, the Target, and its Subsidiary will bear his or its own costs and expenses (including legal fees and expenses) incurred in connection with this Agreement and the transactions contemplated hereby. The Sellers agree that neither the Target nor its Subsidiary has borne or will bear any of the Sellers' costs and expenses (including any of their legal fees and expenses) in connection with this Agreement or any of the transactions contemplated hereby. 9.15 Specific Performance. Each of the Parties acknowledges and agrees that the other Parties would be damaged irreparably in the event any of the provisions of this Agreement are not performed in accordance with their specific terms or otherwise are breached. Accordingly, each of the Parties agrees that the other Parties shall be entitled to an injunction or injunctions to prevent breaches of the provisions of this Agreement and to enforce specifically this Agreement and the terms and provisions hereof, in addition to any other remedy to which they may be entitled, at law or in equity. 9.16 Guaranty of Obligations. (a) In order to induce the Sellers to enter into this Agreement, the Parent does hereby unconditionally guarantee to the Sellers the full performance and observance of all of the covenants, conditions, representations and agreements provided, and to be performed and observed by the Buyer in Sections 2.2, 2.6, 5.1, 5.2 and 5.5 and Articles III, VII and VIII of the Agreement. (b) The Parent does hereby waive acceptance and notice of acceptance of the guaranty provided in this Section 9.16, waive all demands of payment and/or performance and the Parent agrees that its liability under this Section 9.16 shall not be affected, reduced or impaired by reason of the failure of the Sellers to pursue or enforce against the Buyer any right or remedy available to the Sellers, and the Parent hereby waives all right to require the Sellers first to pursue, enforce or resort to any or all such rights or remedies of the Sellers against the Buyer. 50 (c) The guaranty provided in this Section 9.16 is independent of and in addition to any security or other remedies which the Sellers have or may have for performance of any of the obligations on the part of the Buyer; and the Parent agrees that the Sellers shall not be required to resort to any other security or other remedies before proceeding upon the guaranty provided in this Section 9.16, but that the Sellers may proceed hereunder against the Parent at any time it sees fit, independently of or concurrently with any other remedies it may have. ***** 51 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the date first above written. FILENET NOVA SCOTIA CORPORATION, a Nova Scotia unlimited liability corporation By: . Name: . Title: . . DONALD MURPHY . JOHN MURPHY . TIM SENGER . WAYNE MALKIN . DAVID PERMAN . DENISE MURPHY . COLLEEN MURPHY . KATHY MALKIN . DONNA PERMAN SIGNATURE PAGE TO STOCK PURCHASE AGREEMENT SHANA CORPORATION, an Alberta corporation By: . Name: . Title: . FILENET CORPORATION, a Delaware corporation By: . Name: . Title: . SIGNATURE PAGE TO STOCK PURCHASE AGREEMENT EXHIBIT 10.15.1 EXECUTION COPY ESCROW AGREEMENT THIS Escrow Agreement (this "Agreement") made and entered into as of this 2nd day of April by and among FileNet Nova Scotia Corporation, a Nova Scotia unlimited liability corporation (the "Buyer"), Donald Murphy, John Murphy, Tim Senger, Wayne Malkin, David Perman, Denise Murphy, Colleen Murphy, Kathy Malkin and Donna Perman (collectively the "Sellers"), and Bennett Jones LLP, as Escrow Agent ("the Escrow Agent"). RECITALS A. Concurrently with the execution and delivery hereof, the Buyer is acquiring the all shares of the capital stock of the Target held by the Sellers pursuant to a Stock Purchase Agreement by and among the Buyer, the Sellers, Shana Corporation, an Alberta corporation (the "Target") and FileNet Corporation, a Delaware corporation, dated as of April 2, 2002 (the "Purchase Agreement"). B. The Purchase Agreement provides that the Sellers and the Target shall cause all other shares of the capital stock of the Target to be sold to either the Buyer or the Target, and that the Sellers and the Other Shareholders of the Target selling shares to the Buyer shall receive the Purchase Price once the Sellers have delivered or caused to be delivered to the Buyer all of the outstanding shares of the capital stock of the Target (the "Target Shares"). C. The Purchase Agreement also provides that the Buyer shall pay the Purchase Price into escrow upon execution of the Purchase Agreement, to be distributed to the Sellers and the Other Shareholders as provided in the Purchase Agreement and this Agreement. D. The Purchase Agreement also provides that the Sellers shall indemnify the Buyer and its Affiliates with respect to certain matters upon the terms and subject to the conditions provided in the Purchase Agreement and that as security therefore (and not in lieu thereof) an escrow shall be established for the protection of Buyer. E. A material condition to the consummation of the transactions contemplated by the Purchase Agreement is that the parties hereto enter into this Agreement. AGREEMENT NOW THEREFORE, as a material inducement to Buyer to acquire the Target Shares in accordance with the terms and conditions of the Purchase Agreement, and for other good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties hereby agree as follows: 1. Defined Terms. Capitalized terms used herein without definition shall have the meanings ascribed to them in the Purchase Agreement. 2. Appointment of Representatives. The Sellers' Representatives are hereby appointed as agents and attorneys-in-fact (the "Representatives") of the Sellers and the Other Shareholders for all actions or decisions hereunder, and any action taken by the Representatives shall be binding and conclusive on the Sellers and the Other Shareholders and may be relied upon by the Buyer and the Escrow Agent; provided, that any affirmative action taken by the Representatives shall only be effective if approved or consented to by both Representatives. In the event of the resignation, death or incapacity of a Representative, a successor Representative shall be appointed as provided in Section 9.10 of the Purchase Agreement. The Representatives shall not be liable for any action taken or omitted by them, or any action suffered by them to be taken or omitted, in good faith, and in the exercise of their own best judgment. Sam Auriemma is hereby irrevocably appointed as agent and attorney-in-fact (the "Buyer's Agent") of the Buyer for all actions or decisions hereunder, and any action taken by the Buyer's Agent shall be binding and conclusive on the Buyer and may be relied upon by the other parties hereto. In the event of the resignation, death or incapacity of the Buyer's Agent, the Buyer's Agent shall be the President of the Buyer or such other person as shall be designated by the President of the Buyer. The Buyer's Agent shall not be liable for any action taken or omitted by him, or any action suffered by him to be taken or omitted, in good faith, and in the exercise of his own best judgment. 3. Commencement of Duties. The Buyer, simultaneously with the execution and delivery of this Agreement, will transfer to the Escrow Agent the aggregate sum of Eight Million Five Hundred Fifty Thousand Dollars ($8,550,000) (the "Escrowed Funds"), to be held as follows: (i) $1,026,000 as the "Indemnity Holdback Amount" and (ii) $7,524,000 as the "Initial Purchase Amount". Upon receipt by the Escrow Agent of the Escrowed Funds, the duties and obligations of each of the parties to this Agreement will commence. 4. Escrowed Funds. Upon receipt of the Escrowed Funds, the Escrow Agent shall send a notice to the Representatives and the Buyer's Agent acknowledging receipt of the Escrowed Funds and shall hold the Escrowed Funds in escrow pursuant to the terms of this Agreement. Until such time as the Escrowed Funds shall be distributed by the Escrow Agent as provided herein, the Escrowed Funds shall be invested and reinvested by the Escrow Agent in accordance with the written instructions of the Representatives, subject to the following limitations: (a) The Escrowed Funds shall be held and invested separately as the Indemnity Holdback Amount and the Initial Purchase Amount. Except as provided in Section 2.7 of the Purchase Agreement, the Escrowed Funds shall be held and invested in United States dollars. Such funds shall be invested and reinvested solely (i) at the risk of the Sellers and the Other Shareholders, (ii) in the name of the Escrow Agent or its nominee and in such amounts as the Representatives shall designate; and (iii) in either of the following: 2 (1) an interest bearing account or term deposit with a Canadian chartered bank or bonds, debentures or other evidences of indebtedness of or guaranteed by the Government of Canada or the Government of Alberta; or (2) such other instruments as may be specifically approved in writing by both the Representatives and the Buyer's Agent. If the Representatives do not provide the Escrow Agent with written instructions directing the investment or reinvestment of any of the Escrowed Funds, the Escrow Agent shall automatically and forthwith invest such funds in accordance with Section 4(a)(iii)(1) until the Escrow Agent has received appropriate written instructions from the Representatives. (b) The Escrow Agent shall be entitled to sell or redeem any such investment as necessary to make any distributions required under this Agreement and shall not be liable or responsible for any loss resulting from any such sale or redemption. (c) Income, if any, resulting from the investment of the Escrowed Funds shall be retained by the Escrow Agent and shall be considered, for all purposes of this Agreement, to be part of the Initial Purchase Amount and the Indemnity Holdback Amount, respectively, to be distributed as provided in this Agreement for such amounts; provided, that in the event that the Sellers fail to deliver to the Buyer the items required by Article VI of the Purchase Agreement within ninety (90) days after the Closing Date, all income, if any, resulting from the investment of the Escrowed Funds from the Closing Date shall be attributed and paid to the Buyer ten (10) days after receipt of written notice from the Buyer to that effect and stating that such notice has been served on the Sellers' Representatives pursuant to this Agreement, unless the Sellers' Representatives shall, within such ten (10) day period, deliver to the Escrow Agent a copy of all items required by Article VI together with proof of timely delivery to the Buyer. Thereafter, all income, if any, resulting from the investment of the Escrowed Funds shall be paid to the Buyer when and as received by the Escrow Agent, until such time as such certificate shall have been delivered to the Buyer and the Escrow Agent. 5. Delivery and Distributions of the Initial Purchase Amount. Subject to the withholding requirements with respect to non-residents of Canada set forth in Section 2.7 of the Purchase Agreement, which Section is incorporated herein by this reference as if set out in full herein, the Initial Purchase Amount shall be distributed by the Escrow Agent in accordance with the following: (a) Upon the Escrow Agent's receipt of a written notice from the Representatives (the "Distribution Notice"): (i) stating that the conditions set forth in Article VI of the Purchase Agreement (the "Distribution Conditions" have been satisfied or waived in writing by the Buyer, and attaching copies of any such waivers; and 3 (ii) stating the total amount of the Repurchase Amount; and (iii)stating that written notice has also been served on the Buyer's Agent pursuant to this Agreement, the Escrow Agent shall, unless it receives within five (5) Business Days following the date of its receipt of the Distribution Notice (the "Distribution Notice Period") a written notice signed by the Buyer's Agent denying the satisfaction or waiver of the conditions set forth in Article VI of the Purchase Agreement or disputing the amount of the Repurchase Amount (a "Distribution Objection Notice"), distribute to the Shareholders pro-rata as provided in Section 2.2 of the Purchase Agreement the Initial Purchase Amount plus any income resulting from the investment of such amount (unless paid to the Buyer pursuant to Section 4(c)) less the Repurchase Amount, if any, and shall distribute to the Buyer the Repurchase Amount. (b) If the Escrow Agent receives a Distribution Objection Notice within such Distribution Notice Period, the Escrow Agent shall: (i) distribute to the Shareholders the amount, if any, of the Initial Purchase Amount which is not in dispute from the Escrowed Funds in the foregoing manner; and (ii) hold the disputed amount of the Initial Purchase Amount (the "Disputed Purchase Amount"), which shall be the entire Initial Purchase Amount if the Distribution Objection Notice contains a denial of the satisfaction or waiver of the conditions set forth in Article VI of the Purchase Agreement, subject to distribution in the manner as may be mutually agreed upon by the Buyer's Agent and the Representatives, pursuant to joint written instructions from the Buyer's Agent and the Representatives. In the event the Buyer's Agent and the Representatives are unable to resolve any Disputed Purchase Amount within thirty (30) days after the date of the Distribution Notice, the Disputed Purchase Amount shall be submitted by the Buyer and the Seller to court action to be conducted in the City of Calgary, in the Province of Alberta. Upon the resolution of such dispute, whether by agreement of the parties or by court order, if the Distribution Conditions have not been satisfied or waived, the Initial Purchase Amount shall continue to be retained by the Escrow Agent pursuant to the terms of this Agreement, and if the Distribution Conditions have been satisfied or waived, the portion of the Disputed Purchase Amount, if any, to which the Shareholders are entitled shall be distributed by the Escrow Agent to the Shareholders, and the remainder of the Disputed Purchase Amount, if any, shall be distributed to the Buyer. (c) Notwithstanding any of the foregoing provisions of this Section 5, the Escrow Agent shall deliver or distribute all or any portion of the Initial Purchase Amount in accordance with any joint written notice executed and delivered by, both Buyer's Agent and the Representatives. 4 6. Delivery and Distributions of the Indemnity Holdback Amount. The Indemnity Holdback Amount shall be distributed by the Escrow Agent in accordance with the following: (a) Upon the Escrow Agent's receipt of a written notice from the Buyer's Agent (a "Claim Notice"): (i) stating the total monetary amount, if determined, of any claim for which the Buyer or its Affiliate seeks indemnification pursuant to terms and subject to the conditions of Article VII of the Purchase Agreement (a "Claim"), describing the Claim in reasonable detail and demanding satisfaction of the Claim; and (ii) stating that written notice has also been served on the Representative pursuant to this Agreement, the Escrow Agent shall, unless it receives within ten (10) Business Days following the date of its receipt of the Claim Notice (the "Claim Notice Period") a written notice signed by the Representatives objecting to all or a portion of such Claim (an "Objection Notice"), distribute to the Buyer or its Affiliate, as applicable, the amount of such Claim in accordance with the Claim Notice. (b) If the Escrow Agent receives an Objection Notice within such Claim Notice Period, the Escrow Agent shall: (i) distribute to the Buyer or its Affiliate, as applicable, the amount, if any, of such Claim which is not in dispute from the Indemnity Holdback Amount in the foregoing manner; and (ii) hold the disputed amount of such Claim (the "Disputed Claim") subject to distribution in the manner as may be mutually agreed upon by the Buyer's Agent and the Representatives, pursuant to joint written instructions from the Buyer's Agent and the Representatives. In the event the Buyer's Agent and the Representatives are unable to resolve any Disputed Claim within sixty (60) days after delivery of the applicable Claim Notice, the Disputed Claim shall be submitted by Buyer and Seller to court action to be conducted in the City of Calgary, in the Province of Alberta. Upon the resolution of such dispute, the portion of the Disputed Claim, if any, to which the Buyer or its Affiliate, as applicable, is entitled shall be distributed by the Escrow Agent to the Buyer or its Affiliate, as applicable, and the remainder of the Disputed Claim, if any, shall no longer be a Disputed Claim and shall again become part of the Indemnity Holdback Amount. (c) Notwithstanding anything to the contrary in the foregoing, in no event shall the Escrow Agent distribute any portion of the Indemnity Holdback Amount with respect to any Claim Notice received by the Escrow Agent after October 2, 2004, (the "Expiration Date") without the express written consent of the Representatives. 5 (d) If on the day after the Expiration Date, any amount of the Indemnity Holdback Amount is being held by the Escrow Agent pending ("Pending Amounts"): (i) distribution to the Buyer or its Affiliate, as applicable, with respect to a Claim or Claims, then the Escrow Agent shall continue to hold such amounts until they are distributed in accordance with Section 6(a) of this Agreement; (ii) expiration of the Claim Notice Period with respect to a Claim, then the Escrow Agent shall continue to hold such amounts until it is determined that such Claim is either (1) a Claim which is not a Disputed Claim (in which case such amounts shall be held and distributed in accordance with Section 6(a) of this Agreement); or (2) a Disputed Claim (in which case such amounts shall be held and distributed in accordance with Section 6(b)) of this Agreement; or (3) a Claim which is partially disputed (in which case the amounts of the undisputed Claim and the Disputed Claim shall be held and distributed in accordance with Sections 6(b)(i) and (ii) of this Agreement, respectively); or (iii)resolution of a Disputed Claim, then the Escrow Agent shall continue to hold such amounts until such Disputed Claim is resolved pursuant to Section 6(b)(ii) of this Agreement and thereafter distribute such amounts in accordance with the terms of such resolution; (iv) the determination of the amount due with respect to a Claim, then the Escrow Agent shall continue to hold only an amount reasonably estimated by the Buyer's Agent until such amount due is determined, at which time it shall be distributed in accordance with this Section 6(d). (e) If on the day after the Expiration Date, there remain Escrowed Funds which are not Pending Amounts, then these non-Pending Amounts, if any, shall be distributed by the Escrow Agent to or to the order of the Shareholders pro-rata as provided in Section 2.2 of the Purchase Agreement. (f) Notwithstanding any of the foregoing provisions of this Section 6, the Escrow Agent shall deliver or distribute all or any portion of the Indemnification Holdback Amount in accordance with any joint written notice executed and delivered by, both Buyer's Agent and the Representatives. 7. Termination. Upon the final distribution of all of the Escrowed Funds in accordance with the terms of this Agreement, this Agreement shall terminate. 6 8. Tax Matters. (a) The Parties agree and acknowledge that the Initial Purchase Amount and the Indemnity Holdback Amount shall be treated as property of the Shareholders for all Tax purposes, and all income earned or realized on the amounts in the Escrowed Funds shall be treated as income of the Shareholders, all parties shall report such income in a manner consistent with such treatment, and the Buyer shall not be responsible for any taxes on such income. (b) Any Withheld Amounts held by the Escrow Agent pursuant to Section 2.7 of the Purchase Agreement shall be held and released by the Escrow Agent as provided in such Section 2.7. (c) The Buyer and the Sellers, jointly and severally, covenant and agree to indemnify and hold the Escrow Agent harmless against all liability for tax withholding and/or reporting for any payments made by the Escrow Agent pursuant to this Agreement. 9. Duties of the Escrow Agent. The Escrow Agent shall have no duties or responsibilities other than those expressly set forth in this Agreement, and no implied duties or obligations shall be read into this Agreement against the Escrow Agent. The Escrow Agent shall have no duty to enforce any obligation of any person, other than as provided herein. The Escrow Agent shall be under no liability to anyone by reason of any failure on the part of any party hereto or any maker, endorser or other signatory of any document or any other person to perform such person's obligations under any such document. 10. Liability of the Escrow Agent; Withdrawal. The Escrow Agent shall not be liable for any action taken or omitted by it, or any action suffered by it to be taken or omitted, in good faith, and in the exercise of its own best judgment, and may rely conclusively and shall be protected in acting upon any order, notice, demand, certificate, opinion or advice of counsel (including counsel chosen by the Escrow Agent), statement, instrument, report or other paper or document (not only as to its due execution and the validity and effectiveness of its provisions, but also as to the truth and acceptability of any information therein contained) which is believed by the Escrow Agent to be genuine and to be signed or presented by the proper person(s). The Escrow Agent shall not be held liable for any error in judgment made in good faith by an officer of the Escrow Agent unless it shall be proved that the Escrow Agent was grossly negligent in ascertaining the pertinent facts or acted intentionally in bad faith. The Escrow Agent shall not be bound by any notice of demand, or any waiver, modification, termination or rescission of this Agreement or any of the terms hereof, unless evidenced by a writing delivered to the Escrow Agent signed by the proper party or parties and, if the duties or rights of the Escrow Agent are affected, unless it shall give its prior written consent thereto. The Escrow Agent shall be entitled to retain the services of such professional advisors as the Escrow Agent may reasonably deem necessary in order to fulfill its duties under this Agreement, the costs of which shall be treated as fees of the Escrow Agent as described in Section 11. The Escrow Agent shall not be responsible, may conclusively rely upon and shall be protected, indemnified and held harmless by the Buyer and the Sellers, 7 acting jointly and severally, for the sufficiency or accuracy of the form of, or the execution, validity, value or genuineness of any document or property received, held or delivered by it hereunder, or of the signature or endorsement thereon, or for any description therein; nor shall the Escrow Agent be responsible or liable in any respect on account of the identity, authority or rights of the persons executing or delivering or purporting to execute or deliver an document, property or this Agreement. In the event that the Escrow Agent shall become involved in any arbitration or litigation relating to the Escrowed Funds, the Escrow Agent is authorized to comply with any decision reached through such arbitration or litigation. In the event of any dispute between the Buyer and the Shareholders, or between the Escrow Agent and any other person, with respect to the release of any portion of the Escrowed Funds, then Escrow Agent shall be entitled, in its discretion, to interplead with respect to such amount and lodge such amount with the Court of Queen's Bench of the Province of Alberta. The Escrow Agent may resign at any time and be discharged from its duties or obligations hereunder by giving twenty (20) days' notice in writing of such resignation to each party specifying a date when such resignation shall take effect. The parties agree that in the event of such a resignation, the parties will use commercially reasonable efforts to agree on another law firm located in Calgary, Alberta to act as replacement Escrow Agent. In the event that the parties are not able to agree on a replacement Escrow Agent within ten (10) days of such notice, each party shall select a nominee replacement Escrow Agent, which shall a law firm located in Calgary, Alberta within five (5) days thereafter and the existing Escrow Agent shall in its sole discretion select one of such nominees to act as the replacement Escrow Agent. 11. The Escrow Agent's Fee. The Escrow Agent's fees shall be paid one-half by the Sellers as a group and one-half by the Buyer, and shall be able to withhold any amounts due from either party in respect of such fees from any amounts payable to such party out of the Escrowed Funds. In connection with acting as Escrow Agent hereunder, the Escrow Agent shall be paid fees determined based on its regular hourly rates and the amount of time spent in fulfilling its duties hereunder. The Buyer and the Sellers, jointly and severally, hereby agree to indemnify the Escrow Agent for, and to hold it harmless against any loss, liability or expense incurred without gross negligence or willful misconduct on the part of the Escrow Agent, including without limitation legal or other fees arising out of or in connection with its entering into this Agreement and carrying out its duties hereunder, including without limitation the costs and expenses of defending itself against any claim of liability in the premises or any action for interpleader. The Escrow Agent shall be under no obligation to institute or defend any action, suit, or legal proceeding in connection herewith, unless first indemnified and held harmless to its satisfaction in accordance with the foregoing, except that the Escrow Agent shall not be indemnified against any loss, liability or expense arising out of its gross negligence or willful misconduct. Such indemnity shall survive the termination or discharge of this Agreement or resignation of the Escrow Agent. The Escrow Agent shall be reimbursed one-half by the Sellers and one-half by the Buyer for any reasonable expenses or disbursements incurred in connection with the performance of the Escrow Agent's obligations hereunder including without limitation the actual cost of legal services should the Escrow Agent deem it necessary to retain an attorney. 8 12. Inspection. All funds or other property held as part of the escrow shall at all times be clearly identified by the Escrow Agent as being held by the Escrow Agent hereunder. Any party hereto may at any time during the Escrow Agent's business hours (with reasonable notice) inspect any records or reports relating to the Escrowed Funds. 13. Controlling Document. To the extent provisions of the Purchase Agreement are inconsistent with the provisions contained herewith, this Agreement shall supersede the Purchase Agreement and be the controlling document; provided, however, that the provisions of Article VII of the Purchase Agreement shall control for all purposes, except for the Escrow Agent's duties. 14. Notices. All notices, demands and requests required or permitted to be given under the provisions hereof must be in writing and shall be deemed to have been sufficiently given when received if personally delivered or sent by telecopy or if mailed by registered or certified mail, with return receipt requested, on the third day after mailing, addressed as follows: (1) If to the Sellers or the Representatives: To the Seller or Representative c/o McCuaig Desrochers LLP 2401, TD Tower 10088-102 Avenue Edmonton, Alberta T5J 2Z1 Attention: Pierre Desrochers Telecopy: (780) 426-0982 with a copy to: McCuaig Desrochers LLP 2401, TD Tower 10088-102 Avenue Edmonton, Alberta T5J 2Z1 Attention: Pierre Desrochers Telecopy: (780) 426-0982 (2) If to Buyer or Buyer's Agent: FileNet Nova Scotia Corporation c/o 3565 Harbor Boulevard Costa Mesa, California 92626 Attention: Sam M. Auriemma Telecopy: (714) 327-3232 with a copy to: Latham and Watkins 650 Town Center Drive, 20th Floor Costa Mesa, California 92626 Attention: R. Scott Shean, Esq. Telecopy: (714) 755-8290 9 (3) If to the Escrow Agent: Bennett Jones LLP 4500, 855 2nd Street S.W. Calgary, Alberta T2P 4K7 Attention: Brad D. Markel Telecopy: (403) 265-7219 15. Non-Exclusive Remedy. The Buyer and the Sellers agree and acknowledge that the Escrowed Funds shall not be the Buyer's exclusive method of receiving indemnification from the Sellers pursuant to Article VII of the Purchase Agreement. 16. Governing Law. This Agreement shall be construed and enforced in accordance with the laws of the Province of Alberta without regard to the principles of conflicts of law. The parties hereby attorn to the jurisdiction of the courts of the Province of Alberta in respect of any dispute relating to this Agreement. 17. Binding Effect; Benefit. This Agreement shall be binding upon and inure to the benefit of the successors and assigns of the parties hereto. 18. Modification. This Agreement may be amended or modified at any time by a writing executed by the Sellers, the Buyers and the Escrow Agent. 19. Counterparts. This Agreement may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. 20. Headings. The section headings contained in this Agreement are inserted for convenience only, and shall not affect in any way, the meaning or interpretation of this Agreement. 21. Severability and Further Assurances. This Agreement and the Purchase Agreement constitute the entire agreement among the parties and supersede all prior and contemporaneous agreements and undertakings of the parties on connection herewith. No failure or delay of the Escrow Agent in exercising any right, power or remedy may be, or may be deemed to be, a waiver thereof; nor may any single or partial exercise of any right, power or remedy preclude any other or further exercise of any right, power or remedy. In the event that any one or more of the provisions contained in this Agreement, shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, then to the maximum extent permitted by law, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement. Each of the parties hereto shall, at the request of the other party, deliver to the requesting party all further documents or other assurances as may reasonably be necessary or desirable in connection with this Agreement. 22. Acknowledgement by Shareholders. Notwithstanding that Bennett Jones LLP is acting as Escrow Agent hereunder, the Shareholders acknowledge that Bennett Jones LLP will continue to be the solicitors for the Buyer and Shana Corporation, and any conflict which may be created by Bennett Jones LLP continuing to so act is hereby waived by the Shareholders. 10 23. Authorization. Each Seller and each Other Shareholder hereby directs the Escrow Agent, at the request of the Sellers' Representatives, to make any payments due to such Seller or Other Shareholder pursuant to the Escrow Agreement to or to the order of McCuaig Desrochers in trust for delivery to such Seller or Other Shareholder. Payments made by the Escrow Agent to McCuaig Desrochers in the manner specified shall relieve the Escrow Agent of any obligations to such Seller or Other Shareholder with respect to the amount so paid. [SIGNATURE PAGE FOLLOWS] 11 IN WITNESS WHEREOF, the parties hereto have executed this Escrow Agreement as of the date first above written. "BUYER" FILENET NOVA SCOTIA CORPORATION, a Nova Scotia unlimited liability corporation __________________________ DONALD MURPHY By: __________________________________ Name: __________________________________ __________________________ Its: __________________________________ JOHN MURPHY __________________________ "ESCROW AGENT" TIM SENGER BENNETT JONES LLP __________________________ By: _________________________________ WAYNE MALKIN Name: _________________________________ Its: _________________________________ __________________________ DAVID PERMAN __________________________ DENISE MURPHY __________________________ COLLEEN MURPHY __________________________ KATHY MALKIN __________________________ DONNA PERMAN SIGNATURE PAGE TO THE ESCROW AGREEMENT EXHIBIT 10.16 [FILENET LETTERHEAD] May 15, 2003 Mr. Lee D. Roberts 3926 95th Street NE Bellevue, WA 98004 Dear Mr. Roberts: This letter agreement constitutes an amendment and restatement of our letter agreement dated October 15, 2001. We are pleased to inform you that the Compensation Committee of the Company's Board of Directors and the Board of Directors has approved a special severance benefit program for you and other key executives. The purpose of this letter agreement is to set forth the terms and conditions of your new benefits and to explain the limitations that will govern their overall value. Your new severance package will become payable in the event your employment terminates under certain circumstances within a specified time period following a substantial change in ownership or control of the Company. To understand the full scope of your benefits, you should familiarize yourself with the definitional provisions of Part One of this letter agreement. The benefits comprising your severance package are detailed in Part Two, and the dollar limitations on the overall value of your benefit package and other applicable restrictions are specified in Parts Three and Four. Part Five deals with ancillary matters affecting your severance arrangement. PART ONE - DEFINITIONS For purposes of this letter agreement, the following definitions will be in effect: Average Compensation means the average of your W-2 wages from the Company for the five (5) calendar years (or such fewer number of calendar years of employment with the Company) completed immediately prior to the calendar year in which the Change in Control is effected. Any W-2 wages for a partial year of employment will be annualized, in accordance with the frequency which such wages are paid during such partial year, before inclusion in your Average Compensation. Base Salary means the annual rate of base salary in effect for you immediately prior to the Change in Control or (if greater) the annual rate of base salary in effect at the time of your Involuntary Termination or resignation for Good Reason. Board means the Company's Board of Directors. Cause means any of the following reasons for which the Company may terminate your employment: (i) your willful failure or refusal to perform your duties (other than any such failure attributable to your incapacity due to physical or mental illness) which is not cured within ten (10) business days after written notice from the Company in which there is identified the manner in which Company believes that you have not performed such duties and the steps required to cure such failure; (ii) your conviction of, or entering a plea of nolo contendere with respect to, a felony; (iii) any intentional misconduct on your part which has a materially adverse effect upon the Company, monetarily or otherwise; or (iv) any unauthorized use or disclosure by you of the Company's proprietary information. Change in Control means any of the following transactions: (i) a merger or consolidation in which securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities are transferred to a person or persons different from the persons holding those securities immediately prior to such transaction; (ii) any sale, transfer or other disposition of all or substantially all of the Company's assets; (iii) a complete liquidation or dissolution of the Company; (iv) the acquisition, directly or indirectly, by any person or related group of persons (other than the Company or a person that directly or indirectly controls, is controlled by or is under common control with, the Company) of beneficial ownership (within the meaning of Rule 13d-3 of the Securities Exchange Act of 1934, as amended) of securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities; or (v) a change in the composition of the Board over a period of thirty-six (36) consecutive months or less such that a majority of the Board members ceases, by reason of one or more contested elections for Board membership, to be comprised of individuals who either (A) have been Board members continuously since the beginning of such period or (B) have been elected or nominated for election as Board members during such period by at least a majority of the Board members described in clause (A) who were still in office at the time the Board approved such election or nomination. Code means the Internal Revenue Code of 1986, as amended. Common Stock means the Company's common stock. Company means FileNET Corporation, a Delaware corporation, or any successor corporation, whether or not resulting from a Change in Control. Fair Market Value means, with respect to the shares of Common Stock subject to any of your Options, the average of the high and low selling prices per share 2 of Common Stock on the date in question, as such prices are reported by the National Association of Securities Dealers on the Nasdaq National Market. If there are no selling prices reported for the Common Stock on the date in question, then the Fair Market Value shall be the average of the high and low selling prices on the last preceding date for which such report exists. Good Reason means any of the following reasons for which you may terminate your employment at any time within the eighteen (18) month period following a Change in Control: (i) the assignment to you of any duties inconsistent with your position (including status, offices, titles and reporting requirements), authority, duties or responsibilities as in effect immediately prior to the Change in Control, or any other action by the Company which results in a material diminution in such position, authority, duties or responsibilities, (ii) a reduction in your level of compensation (including Base Salary, Target Bonus and fringe benefits) by more than fifteen percent (15%) or (iii) a relocation of your principal place of employment by more than thirty-five (35) miles from the location in effect immediately prior to the Change in Control, unless such change, reduction or relocation is effected with your written consent. Involuntary Termination means the involuntary termination of your employment with the Company other than a termination for Cause. An Involuntary Termination will not be deemed to occur in the event your employment terminates by reason of your death or Disability. Option means any option granted to you (a) under the Plan or (b) outside of the Plan, which is outstanding at the time of the Change in Control or upon the subsequent Involuntary Termination of your employment or resignation for Good Reason. Your Options will be divided into two (2) separate categories as follows: Acquisition-Accelerated Options: any outstanding Option (or installment thereof) which automatically accelerates, pursuant to the acceleration provisions of an applicable agreement evidencing that Option, upon a Change in Control. These options are not the subject matter of this letter agreement. Severance-Accelerated Options: any outstanding Option (or installment thereof) that, pursuant to Part Two of this letter agreement, accelerates upon an Involuntary Termination or resignation for Good Reason. Option Parachute Payment means, with respect to any Acquisition-Accelerated Option or any Severance-Accelerated Option, the portion of that Option deemed to be a parachute payment under Code Section 280G and the Treasury Regulations issued thereunder. The portion of such Option which is categorized as an Option Parachute Payment will be calculated in accordance with the valuation provisions established under Code Section 280G and the applicable Treasury Regulations and will include an appropriate dollar adjustment to reflect the lapse of your obligation to remain in the Company's employ as a condition to the vesting of the accelerated installment. In no event, however, will the Option Parachute Payment attributable to any Acquisition-Accelerated Option or Severance-Accelerated Option (or accelerated installment) exceed the spread (the excess of the Fair Market Value of the accelerated option shares over the option exercise price payable for those shares) existing at the time of acceleration. 3 Other Parachute Payment means any payment in the nature of compensation (other than the benefits to which you become entitled under Part Two of this letter agreement) which are made to you in connection with the Change in Control and which accordingly qualify as parachute payments within the meaning of Code Section 280G(b)(2) and the Treasury Regulations issued thereunder. Your Other Parachute Payment will include (without limitation) the Present Value, measured as of the Change in Control, of the aggregate Option Parachute Payment attributable to your Acquisition-Accelerated Options (if any). Parachute Payment means any payment or benefit provided you under Part Two of this letter agreement (other than the Option Parachute Payment attributable to your Severance-Accelerated Options) which is deemed to constitute a parachute payment within the meaning of Code Section 280G(b)(2) and the Treasury Regulations issued thereunder. Permanent Disability means your inability to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment expected to result in death or to be of continuous duration of twelve (12) months or more. Plan means (i) the Company's 1995 Stock Option Plan, as amended or restated from time to time, and (ii) any successor stock incentive plan subsequently implemented by the Company. Present Value means the value, determined as of the date of the Change in Control, of any payment in the nature of compensation to which you become entitled in connection with the Change in Control or the subsequent Involuntary Termination of your employment or resignation for Good Reason, including (without limitation) the Option Parachute Payment attributable to your Severance-Acceleration Options, the additional benefits to which you become entitled under Part Two of this letter agreement and the Option Parachute Payment attributable to your Acquisition-Accelerated Options. The Present Value of each such payment shall be determined in accordance with the provisions of Code Section 280G(d)(4), utilizing a discount rate equal to one hundred twenty percent (120%) of the applicable Federal rate in effect at the time of such determination, compounded semi-annually to the effective date of the Change in Control. Target Bonus means the annual incentive bonus to which you may become entitled under the Company's Officer Bonus Plan for one or more calendar years upon the Company's attainment of the performance milestones designated for the each such year and your attainment of the personal objectives specified for you for such year, if any, assuming that all financial and other targets are achieved at the level of 100%. PART TWO - CHANGE IN CONTROL BENEFITS Should your employment with the Company terminate by reason of an Involuntary Termination, or should you resign for Good Reason within eighteen (18) months following a Change in Control, then you will become entitled to receive the severance benefits provided under this Part Two, subject to the 4 benefit limitations of Part Three of this letter agreement. Such benefits will be in lieu of all other severance benefits to which you might otherwise be entitled upon such a termination of your employment. 1. Accelerated Vesting. Each outstanding Option which you hold at the time of your Involuntary Termination or resignation for Good Reason, to the extent not otherwise exercisable for all the shares of Common Stock subject to that Option, shall immediately become exercisable for all those option shares and may be exercised for any or all of those shares as fully vested shares. Each Option so accelerated shall remain exercisable until the earlier of (i) the expiration of the option term or (ii) the end of the three (3) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted prior to or on March 16, 2001 or (iii) the end of the six (6) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted after March 16, 2001. Incentive Stock Options ("ISOs") granted subsequent to March 16, 2001, will retain their favorable tax treatment to the extent said options are exercised within three (3) months from the date of your Involuntary Termination or resignation for Good Reason. If said options are exercised after the three (3) month period but prior to end of the six (6) month extension period, such options will be characterized as Nonqualified Stock Options and reported as additional compensation subject to full withholding taxes on the your Form W-2 or Form 1099, as applicable. 2. Severance Payment. Subject to the limitations of Part Three of this letter agreement, you will be entitled a cash lump sum severance payment in an amount equal to the sum of (i) twelve (12) months of your Base Salary, (ii) a pro-rata portion of your Target Bonus for the calendar year in which the Change of Control occurs, based upon the number of days you were employed during the calendar year in which your Involuntary Termination or resignation for Good Reason occurs relative to the total number of days in such year and (iii) the greater of (A) your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (B) your Target Bonus for the calendar year in which the Change in Control occurs. Said lump sum severance payment will be made in a cash lump sum within thirty (30) days following your Involuntary Termination or resignation for Good Reason, and will be subject to the Company's collection of all applicable income and employment withholding taxes. In addition, you will be entitled to twelve (12) months of continuation payments at your Base Salary and the greater of (i) your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (ii) your Target Bonus for the calendar year in which the Change in Control occurs. These payments will be made at bi-weekly intervals for twelve (12) months commencing on the next administratively feasible payroll cycle from the date of your Involuntary Termination or resignation for Good Reason. 3. Benefits Coverage. The Company will make a lump sum payment to you equal to twenty-four (24) months of the current monthly Internal Revenue Code Section 4980B medical premium ("COBRA") for you and your eligible dependents. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary 5 Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the COBRA administrator to maintain medical coverage throughout the period you are eligible for COBRA benefits. Any additional health care coverage to which you and your dependents may be entitled under COBRA will be at your sole cost and expense. In addition, if currently enrolled in the Company's Group Universal Life ("GUL") insurance program, the Company will make a lump sum payment to you equal to twenty-four (24) months of the current monthly GUL insurance premium. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the GUL administrator to maintain coverage. Your payments and benefits under Paragraph 2 will immediately terminate in the event you fail to abide by the restrictive covenants set forth in Part Four of this letter agreement. Your Paragraph 2 payments will be subject to the Company's collection of applicable federal and state income and employment withholding taxes. You shall not be required to mitigate the amount of any payment or benefit provided for in this Part Two by seeking other employment or otherwise nor shall the amount of any payment or benefit provided for in this Part Two be reduced by any compensation earned by you as the result of employment by another employer or self-employment, by retirement benefits, by offset against any amount claimed to be owed by you to the Company, or otherwise. PART THREE - LIMITATION ON BENEFITS 1. Additional Payment. Anything in this letter agreement to the contrary notwithstanding and except as set forth below in Paragraph 2, in the event it shall be determined that any Payment (as defined below) would be subject to the Excise Tax (as defined below), then you shall be entitled to receive an additional payment (the "Gross-Up Payment") in an amount such that, after payment by you of all taxes (and any interest or penalties imposed with respect to such taxes), including, without limitation, any income taxes (and any interest and penalties imposed with respect thereto) and Excise Tax imposed upon the Gross-Up Payment, you retain an amount of the Gross-Up Payment equal to the Excise Tax imposed upon the Payments. Notwithstanding any other provision of this Part Three, the Company may, in its sole discretion, withhold and pay over to the Internal Revenue Service or any other applicable taxing authority, for your benefit, all or any portion of any Gross-Up Payment, and you hereby consent to such withholding. 2. Benefit Limitation. Notwithstanding Paragraph 1 of this Part Three, if it shall be determined that the net after-tax benefit that you would receive if you received all of the Payments (and on the assumption that you are not entitled to a Gross-Up Payment) would be less than the net after-tax benefit that you would receive if the 6 Parachute Value (as defined below) of all Payments did not exceed the Safe Harbor Amount (as defined below), then no Gross-Up Payment shall be made to you and the amounts payable under this letter agreement shall be reduced so that the Parachute Value of all Payments, in the aggregate, equals the Safe Harbor Amount. The reduction of the amounts payable hereunder, if applicable, shall be made by first reducing the payments under Paragraph 2 of Part Two, unless an alternative method of reduction is elected by you, and in any event shall be made in such a manner as to maximize the Value as defined below of all Payments actually made to you. For purposes of reducing the Payments to the Safe Harbor Amount, only amounts payable under Part Two of this letter agreement (and no other Payments) shall be reduced. If the reduction of the amount payable under Part Two of this letter agreement would not result in a reduction of the Parachute Value of all Payments to the Safe Harbor Amount, no amounts payable under this letter agreement shall be reduced pursuant to this Paragraph 2 unless you elect to have any such amounts reduced. 3. Resolution Procedure. (a) All determinations required to be made under this Part Three, including whether and when a Gross-Up Payment is required, the amount of such Gross-Up Payment and the assumptions to be utilized in arriving at such determination, shall be made by the Company's independent certified public accountants serving immediately prior to the Change in Control, or such other nationally recognized accounting firm as may be agreed by the Company and you (the "Accounting Firm"); provided, that the Accounting Firm's determination shall be made based upon "substantial authority" within the meaning of Section 6662 of the Code. The Accounting Firm shall provide detailed supporting calculations both to the Company and you within 15 business days of the receipt of notice from you that there has been a Payment or such earlier time as is requested by the Company. All fees and expenses of the Accounting Firm shall be borne solely by the Company. Any Gross-Up Payment, as determined pursuant to this Part Three, shall be paid by the Company to you within 5 days of the receipt of the Accounting Firm's determination. Any determination by the Accounting Firm shall be binding upon the Company and you. (b) As a result of the uncertainty in the application of Section 4999 of the Code at the time of the initial determination by the Accounting Firm hereunder, it is possible that Gross-Up Payments that will not have been made by the Company should have been made (the "Underpayment"), consistent with the calculations required to be made hereunder. In the event the Company exhausts its remedies pursuant to Paragraph 3(c) and you thereafter are required to make a payment of any Excise Tax, the Accounting Firm shall determine the amount of the Underpayment that has occurred and any such Underpayment shall be promptly paid by the Company to or for your benefit. (c) You shall notify the Company in writing of any claim by the Internal Revenue Service that, if successful, would require the payment by the Company of the Gross-Up Payment. Such notification shall be given as soon as practicable, but no later than 10 business days after you are informed in writing of such claim. You shall apprise the Company of the nature of such claim and the date on which such claim is requested to be paid. You shall not pay such claim prior to the expiration of the 30-day period following the date on which you give such notice to the Company (or such shorter period ending on the date that any 7 payment of taxes with respect to such claim is due). If the Company notifies you in writing prior to the expiration of such period that the Company desires to contest such claim, you shall: (i) give the Company any information reasonably requested by the Company relating to such claim, (ii) take such action in connection with contesting such claim as the Company shall reasonably request in writing from time to time, including, without limitation, accepting legal representation with respect to such claim by an attorney reasonably selected by the Company, (iii) cooperate with the Company in good faith in order effectively to contest such claim, and (iv) permit the Company to participate in any proceedings relating to such claim; provided, however, that the Company shall bear and pay directly all costs and expenses (including additional interest and penalties) incurred in connection with such contest, and shall indemnify and hold you harmless, on an after-tax basis, for any Excise Tax or income tax (including interest and penalties) imposed as a result of such representation and payment of costs and expenses. Without limitation on the foregoing provisions of this Paragraph 3(c), the Company shall control all proceedings taken in connection with such contest, and, at its sole discretion, may pursue or forgo any and all administrative appeals, proceedings, hearings and conferences with the applicable taxing authority in respect of such claim and may, at its sole discretion, either direct you to pay the tax claimed and sue for a refund or contest the claim in any permissible manner, and you agree to prosecute such contest to a determination before any administrative tribunal, in a court of initial jurisdiction and in one or more appellate courts, as the Company shall determine; provided, however, that, if the Company directs you to pay such claim and sue for a refund, the Company shall advance the amount of such payment to you, on an interest-free basis, and shall indemnify and hold you harmless, on an after-tax basis, from any Excise Tax or income tax (including interest or penalties) imposed with respect to such advance or with respect to any imputed income in connection with such advance; and provided, further, that any extension of the statute of limitations relating to payment of taxes for your taxable year with respect to which such contested amount is claimed to be due is limited solely to such contested amount. Furthermore, the Company's control of the contest shall be limited to issues with respect to which the Gross-Up Payment would be payable hereunder, and you shall be entitled to settle or contest, as the case may be, any other issue raised by the Internal Revenue Service or any other taxing authority. (d) If, after your receipt of a Gross-Up Payment or an amount advanced by the Company pursuant to Part Three, you become entitled to receive any refund with respect to the Excise Tax to which such Gross-Up Payment relates or with respect to such claim, you shall (subject to the Company's complying with the requirements of Paragraph 3(c), if applicable) promptly pay to the Company the amount of such refund (together with any interest paid or credited thereon after taxes applicable thereto). If, after your receipt of an amount advanced by the Company pursuant to Part Three, a determination is made that you shall not be 8 entitled to any refund with respect to such claim and the Company does not notify you in writing of its intent to contest such denial of refund prior to the expiration of 30 days after such determination, then such advance shall be forgiven and shall not be required to be repaid and the amount of such advance shall offset, to the extent thereof, the amount of Gross-Up Payment required to be paid. (e) Definitions. The following terms shall have the following meanings for purposes of this Part Three. "Excise Tax" shall mean the excise tax imposed by Section 4999 of the Code, together with any interest or penalties imposed with respect to such excise tax. "Parachute Value" of a Payment shall mean the present value as of the date of the change of control for purposes of Section 280G of the Code of the portion of such Payment that constitutes a "parachute payment" under Section 280G(b)(2), as determined by the Accounting Firm for purposes of determining whether and to what extent the Excise Tax will apply to such Payment. A "Payment" shall mean any payment or distribution in the nature of compensation (within the meaning of Section 280G(b)(2) of the Code) to or for your benefit, whether paid or payable pursuant to this letter agreement or otherwise. The "Safe Harbor Amount" shall mean 2.99 times your "base amount," within the meaning of Section 280G(b)(3) of the Code. "Value" of a Payment shall mean the economic present value of a Payment as of the date of the change of control for purposes of Section 280G of the Code, as determined by the Accounting Firm using the discount rate required by Section 280G(d)(4) of the Code. PART FOUR - SPECIAL RESTRICTIVE COVENANTS Any salary/bonus continuation payments to which you become entitled hereunder as a severance payment shall immediately cease if at any time during the applicable salary/bonus continuation period, you: (a) own, manage, operate, join, control or participate in the ownership, management, operation or control of, or be employed by or connected in any manner with, any enterprise which is engaged in any business competitive with or similar to that of the Company; provided, however, that such restriction shall not apply to any passive investment representing an interest of less than one percent (1%) of an outstanding class of publicly-traded securities of any corporation or other enterprise which is not, at the time of such investment, engaged in a business competitive with the Company's business; (b) encourage or solicit any of the Company's employees to leave the Company's employ for any reason or interfere in any other manner 9 with employment relationships at the time existing between the Company and its employees; or (c) solicit any client or customer of the Company, induce any of the Company's clients, customers, suppliers, vendors or distributors to terminate their existing business relationships with the Company or interfere in any other manner with any existing business relationship between the Company and any client, customer, supplier, vendor, distributor or other third party. PART FIVE - MISCELLANEOUS 1. Termination for Cause. Should your employment be terminated for Cause, the Company will only be required to pay you (i) any unpaid compensation earned for services previously rendered through the date of such termination and (ii) any accrued but unpaid vacation benefits or sick days, and no benefits will be payable to you under Part Two of this letter agreement. 2. Death or Permanent Disability. Should you die or become permanently disabled before receipt of one or more salary/bonus continuation payments to which you become entitled under this letter agreement, then those payments will be made to the executors or administrators of your estate. Should you die or become permanently disabled before you exercise all your outstanding Options as accelerated hereunder, then such Options may be exercised, within twelve (12) months after the date of your Death or Permanent Disability, by the executors or administrators of your estate or by persons to whom the Options are transferred pursuant to your will or in accordance with the laws of inheritance. In no event, however, may any such Option be exercised after the specified expiration date of the option term. 3. General Creditor Status. All cash payments to which you become entitled hereunder will be paid, when due, from the general assets of the Company, and no trust fund, escrow arrangement or other segregated account will be established as a funding vehicle for such payment. Accordingly, your right (or the right of the personal representatives or beneficiaries of your estate) to receive such cash payments hereunder will at all times be that of a general creditor of the Company and will have no priority over the claims of other general creditors. 4. Miscellaneous. This letter agreement will be binding upon the Company, its successors and assigns (including, without limitation, the surviving entity in any Change in Control) and is to be construed and interpreted under the laws of the State of California. This letter agreement supersedes all prior agreements between you and the Company relating to the subject of severance benefits payable upon a change in control or ownership of the Company, and you will not be entitled to 10 any other severance benefits upon such a termination other than those that are provided in this letter agreement. This letter may only be amended by written instrument signed by you and an authorized officer of the Company. If any provision of this letter agreement as applied to you or the Company or to any circumstance should be adjudged by a court of competent jurisdiction to be void or unenforceable for any reason, the invalidity of that provision will in no way affect (to the maximum extent permissible by law) the application of such provision under circumstances different from those adjudicated by the court, the application of any other provision of this letter agreement, or the enforceability or invalidity of this letter agreement as a whole. Should any provision of this letter agreement become or be deemed invalid, illegal or unenforceable in any jurisdiction by reason of the scope, extent or duration of its coverage, then such provision will be deemed amended to the extent necessary to conform to applicable law so as to be valid and enforceable or, if such provision cannot be so amended without materially altering the intention of the parties, then such provision will be stricken and the remainder of this letter agreement will continue in full force and effect. 5. No Employment or Service Contract. Nothing in this letter agreement is intended to provide you with any right to continue in the employ of the Company (or any subsidiary) for any period of specific duration or interfere with or otherwise restrict in any way your rights or the rights of the Company (or any subsidiary), which rights are hereby expressly reserved by each, to terminate your employment at will or as otherwise specified in an applicable employment contract. 6. Indemnification Agreement. Notwithstanding any provision of your Indemnification Agreement with the Company dated April 16, 1998 (the "Indemnification Agreement"), after a Change in Control (and including after any termination of your employment after a Change in Control) you shall continue to be entitled to receive all of the benefits provided under the Indemnification Agreement. 7. Attorneys Fees and Expenses. In addition to all other amounts payable to you under this letter agreement, the Company shall pay to you all legal fees and expenses incurred by you in connection with any dispute arising out of or relating to this letter agreement or the interpretation thereof (including, without limitation, all such fees and expenses, if any, incurred in seeking to obtain or enforce any right or benefit provided by this letter agreement, or in connection with any tax audit or proceeding to the extent attributable to the application of Section 4999 of the Code to any payment or benefit provided hereunder), regardless of the outcome of such proceeding; provided, however, that you shall not be entitled to recover such fees and costs if the court determines that your claim was brought in bad faith or that your claim was frivolous. Any attorney's fees incurred by you shall be paid by the Company in advance of the final disposition of such action or challenge, as such fees and expenses are incurred; provided, however, that you agree to repay such amounts, net of any income taxes paid or payable by you with respect to such amounts, if it is ultimately determined by the court that your claim was brought in bad faith or that your claim was frivolous. 11 Please indicate your acceptance of the foregoing by signing the enclosed copy of this letter agreement and returning it to the Company. Very truly yours, FILENET CORPORATION By: /s/ Sam M. Auriemma . Sam M. Auriemma Title: Senior Vice President, Chief Financial Officer ACCEPTANCE I hereby agree to all the terms and provisions of the foregoing letter agreement governing the special benefits to which I may become entitled upon an involuntary termination of my employment or resignation under certain prescribed circumstances following a substantial change in control or ownership of the Company. Signature: /s/ Lee D. Roberts . Lee D. Roberts Dated: May 17, 2003 12 EXHIBIT 10.17 To Ron Ercanbrack and Sam Auriemma [FILENET LETTERHEAD] Dear: This letter agreement constitutes an amendment and restatement of our letter agreement dated ______________, 2001. We are pleased to inform you that the Compensation Committee of the Company's Board of Directors has approved a special severance benefit program for you and other key executives. The purpose of this letter agreement is to set forth the terms and conditions of your new benefits and to explain the limitations that will govern their overall value. Your new severance package will become payable in the event your employment terminates under certain circumstances within a specified time period following a substantial change in ownership or control of the Company. To understand the full scope of your benefits, you should familiarize yourself with the definitional provisions of Part One of this letter agreement. The benefits comprising your severance package are detailed in Part Two, and the dollar limitations on the overall value of your benefit package and other applicable restrictions are specified in Parts Three and Four. Part Five deals with ancillary matters affecting your severance arrangement. PART ONE -- DEFINITIONS For purposes of this letter agreement, the following definitions will be in effect: Average Compensation means the average of your W-2 wages from the Company for the five (5) calendar years (or such fewer number of calendar years of employment with the Company) completed immediately prior to the calendar year in which the Change in Control is effected. Any W-2 wages for a partial year of employment will be annualized, in accordance with the frequency which such wages are paid during such partial year, before inclusion in your Average Compensation. Base Salary means the annual rate of base salary in effect for you immediately prior to the Change in Control or (if greater) the annual rate of base salary in effect at the time of your Involuntary Termination or resignation for Good Reason. Board means the Company's Board of Directors. Cause means any of the following reasons for which the Company may terminate your employment: (i) your willful failure or refusal to perform your duties (other than any such failure attributable to your incapacity due to physical or mental illness) which is not cured within ten (10) business days after written notice from the Company in which there is identified the manner in which Company believes that you have not performed such duties and the steps required to cure such failure; (ii) your conviction of, or entering a plea of nolo contendere with respect to, a felony; (iii) any intentional misconduct on your part which has a materially adverse effect upon the Company, monetarily or otherwise; or (iv) any unauthorized use or disclosure by you of the Company's proprietary information. Change in Control means any of the following transactions: (i) a merger or consolidation in which securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities are transferred to a person or persons different from the persons holding those securities immediately prior to such transaction; (ii) any sale, transfer or other disposition of all or substantially all of the Company's assets; (iii) a complete liquidation or dissolution of the Company; (iv) the acquisition, directly or indirectly, by any person or related group of persons (other than the Company or a person that directly or indirectly controls, is controlled by or is under common control with, the Company) of beneficial ownership (within the meaning of Rule 13d-3 of the Securities Exchange Act of 1934, as amended) of securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities; or (v) a change in the composition of the Board over a period of thirty-six (36) consecutive months or less such that a majority of the Board members ceases, by reason of one or more contested elections for Board membership, to be comprised of individuals who either (A) have been Board members continuously since the beginning of such period or (B) have been elected or nominated for election as Board members during such period by at least a majority of the Board members described in clause (A) who were still in office at the time the Board approved such election or nomination. Code means the Internal Revenue Code of 1986, as amended. Common Stock means the Company's common stock. Company means FileNET Corporation, a Delaware corporation, or any successor corporation, whether or not resulting from a Change in Control. Fair Market Value means, with respect to the shares of Common Stock subject to any of your Options, the average of the high and low selling prices per share of Common Stock on the date in question, as such prices are reported by the National Association of Securities Dealers on the Nasdaq National Market. If there are no selling prices reported for the Common Stock on the date in question, then the Fair Market Value shall be the average of the high and low selling prices on the last preceding date for which such report exists. 2 Good Reason means any of the following reasons for which you may terminate your employment at any time within the eighteen (18) month period following a Change in Control: (i) the assignment to you of any duties inconsistent with your position (including status, offices, titles and reporting requirements), authority, duties or responsibilities as in effect immediately prior to the Change in Control, or any other action by the Company which results in a material diminution in such position, authority, duties or responsibilities, (ii) a reduction in your level of compensation (including Base Salary, Target Bonus and fringe benefits) by more than fifteen percent (15%) or (iii) a relocation of your principal place of employment by more than thirty-five (35) miles from the location in effect immediately prior to the Change in Control, unless such change, reduction or relocation is effected with your written consent. Involuntary Termination means the involuntary termination of your employment with the Company other than a termination for Cause. An Involuntary Termination will not be deemed to occur in the event your employment terminates by reason of your death or Disability. Option means any option granted to you (a) under the Plan or (b) outside of the Plan, which is outstanding at the time of the Change in Control or upon the subsequent Involuntary Termination of your employment or resignation for Good Reason. Your Options will be divided into two (2) separate categories as follows: Acquisition-Accelerated Options: any outstanding Option (or installment thereof) that automatically accelerates, pursuant to the acceleration provisions of an applicable agreement evidencing that Option, upon a Change in Control. These options are not the subject matter of this letter agreement. Severance-Accelerated Options: any outstanding Option (or installment thereof) which, pursuant to Part Two of this letter agreement, accelerates upon an Involuntary Termination or resignation for Good Reason. Option Parachute Payment means, with respect to any Acquisition-Accelerated Option or any Severance-Accelerated Option, the portion of that Option deemed to be a parachute payment under Code Section 280G and the Treasury Regulations issued thereunder. The portion of such Option which is categorized as an Option Parachute Payment will be calculated in accordance with the valuation provisions established under Code Section 280G and the applicable Treasury Regulations and will include an appropriate dollar adjustment to reflect the lapse of your obligation to remain in the Company's employ as a condition to the vesting of the accelerated installment. In no event, however, will the Option Parachute Payment attributable to any Acquisition-Accelerated Option or Severance-Accelerated Option (or accelerated installment) exceed the spread (the excess of the Fair Market Value of the accelerated option shares over the option exercise price payable for those shares) existing at the time of acceleration. Other Parachute Payment means any payment in the nature of compensation (other than the benefits to which you become entitled under Part Two of this letter agreement) which are made to you in connection with the Change in Control and which accordingly qualify as parachute payments within the meaning of Code 3 Section 280G(b)(2) and the Treasury Regulations issued thereunder. Your Other Parachute Payment will include (without limitation) the Present Value, measured as of the Change in Control, of the aggregate Option Parachute Payment attributable to your Acquisition-Accelerated Options (if any). Parachute Payment means any payment or benefit provided you under Part Two of this letter agreement (other than the Option Parachute Payment attributable to your Severance-Accelerated Options) which is deemed to constitute a parachute payment within the meaning of Code Section 280G(b)(2) and the Treasury Regulations issued thereunder. Permanent Disability means your inability to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment expected to result in death or to be of continuous duration of twelve (12) months or more. Plan means (i) the Company's 1995 Stock Option Plan, as amended or restated from time to time, and (ii) any successor stock incentive plan subsequently implemented by the Company. Present Value means the value, determined as of the date of the Change in Control, of any payment in the nature of compensation to which you become entitled in connection with the Change in Control or the subsequent Involuntary Termination of your employment or resignation for Good Reason, including (without limitation) the Option Parachute Payment attributable to your Severance-Acceleration Options, the additional benefits to which you become entitled under Part Two of this letter agreement and the Option Parachute Payment attributable to your Acquisition-Accelerated Options. The Present Value of each such payment shall be determined in accordance with the provisions of Code Section 280G(d)(4), utilizing a discount rate equal to one hundred twenty percent (120%) of the applicable Federal rate in effect at the time of such determination, compounded semi-annually to the effective date of the Change in Control. Target Bonus means the annual incentive bonus to which you may become entitled under the Company's Officer Bonus Plan for one or more calendar years upon the Company's attainment of the performance milestones designated for the each such year and your attainment of the personal objectives specified for you for such year, if any, assuming that all financial and other targets are achieved at the level of 100%. PART TWO -- CHANGE IN CONTROL BENEFITS Should your employment with the Company terminate by reason of an Involuntary Termination, or should you resign for Good Reason within eighteen (18) months following a Change in Control, then you will become entitled to receive the severance benefits provided under this Part Two, subject to the benefit limitations of Part Three of this letter agreement. Such benefits will be in lieu of all other severance benefits to which you might otherwise be entitled upon such a termination of your employment. 4 1. Accelerated Vesting. Each outstanding Option which you hold at the time of your Involuntary Termination or resignation for Good Reason, to the extent not otherwise exercisable for all the shares of Common Stock subject to that Option, shall immediately become exercisable for all those option shares and may be exercised for any or all of those shares as fully vested shares. Each Option so accelerated shall remain exercisable until the earlier of (i) the expiration of the option term or (ii) the end of the three (3) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted prior to or on March 16, 2001 or (iii) the end of the six (6) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted after March 16, 2001. Incentive Stock Options ("ISOs") granted subsequent to March 16, 2001, will retain their favorable tax treatment to the extent said options are exercised within three (3) months from the date of your Involuntary Termination or resignation for Good Reason. If said options are exercised after the three (3) month period but prior to end of the six (6) month extension period, such options will be characterized as Nonqualified Stock Options and reported as additional compensation subject to full withholding taxes on the your Form W-2 or Form 1099, as applicable. 2. Severance Payment. Subject to the limitations of Part Three of this letter agreement, you will be entitled a cash lump sum severance payment in an amount equal to the sum of (i) nine (9) months of your Base Salary, (ii) a pro-rata portion of your Target Bonus for the calendar year in which the Change of Control occurs, based upon the number of days you were employed during the calendar year in which your Involuntary Termination or resignation for Good Reason occurs relative to the total number of days in such year and (iii) the greater of (A) three-fourths (3/4) of your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (B) three-fourths (3/4) of your Target Bonus for the calendar year in which the Change in Control occurs. Said lump sum severance payment will be made in a cash lump sum within thirty (30) days following your Involuntary Termination or resignation for Good Reason, and will be subject to the Company's collection of all applicable income and employment withholding taxes. In addition, you will be entitled to nine (9) months of continuation payments at your Base Salary and the greater of (i) three-fourths (3/4) of your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (ii) three-fourths (3/4) of your Target Bonus for the calendar year in which the Change in Control occurs. These payments will be made at bi-weekly intervals for nine (9) months commencing on the next administratively feasible payroll cycle from the date of your Involuntary Termination or resignation for Good Reason. 5 3. Benefits Coverage. The Company will make a lump sum payment to you equal to eighteen (18) months of the current monthly Internal Revenue Code Section 4980B medical premium ("COBRA") for you and your eligible dependents. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the COBRA administrator to maintain medical coverage throughout the period you are eligible for COBRA benefits. Any additional health care coverage to which you and your dependents may be entitled under COBRA will be at your sole cost and expense. In addition, if currently enrolled in the Company's Group Universal Life ("GUL") insurance program, the Company will make a lump sum payment to you equal to eighteen (18) months of the current monthly GUL insurance premium. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the GUL administrator to maintain coverage Your payments and benefits under Paragraph 2 will immediately terminate in the event you fail to abide by the restrictive covenants set forth in Part Four of this letter agreement. Your Paragraph 2 payments will be subject to the Company's collection of applicable federal and state income and employment withholding taxes. You shall not be required to mitigate the amount of any payment or benefit provided for in this Part Two by seeking other employment or otherwise nor shall the amount of any payment or benefit provided for in this Part Two be reduced by any compensation earned by you as the result of employment by another employer or self-employment, by retirement benefits, by offset against any amount claimed to be owed by you to the Company, or otherwise. PART THREE -- LIMITATION ON BENEFITS 1. Benefit Limitation. Anything in this letter agreement to the contrary notwithstanding, if it shall be determined that the net after-tax benefit that you would receive if you received all of the Payments would be less than the net after-tax benefit that you would receive if the Parachute Value (as defined below) of all Payments did not exceed the Safe Harbor Amount (as defined below), then the amounts payable under this letter agreement shall be reduced so that the Parachute Value of all Payments, in the aggregate, equals the Safe Harbor Amount. The reduction of the amounts payable hereunder, if applicable, shall be made by first reducing the payments under Paragraph 2 of Part Two, unless an alternative method of reduction is elected by you, and in any event shall be made in such a manner as to maximize the Value (as defined below) of all Payments actually made to you. For purposes of reducing the Payments to the Safe Harbor Amount, only amounts payable under Part Two of this letter agreement (and no other Payments) shall be reduced. If the reduction of the amount payable under Part Two of this letter 6 agreement would not result in a reduction of the Parachute Value of all Payments to the Safe Harbor Amount, no amounts payable under this letter agreement shall be reduced pursuant to this Paragraph 1 unless you elect to have any such amounts reduced. 2. Resolution Procedure. (a) All determinations required to be made under this Part Three, including whether and a reduction of any Payment is required and the assumptions to be utilized in arriving at such determination, shall be made by the Company's independent certified public accountants serving immediately prior to the Change in Control, or such other nationally recognized accounting firm as may be agreed by the Company and you (the "Accounting Firm"); provided, that the Accounting Firm's determination shall be made based upon "substantial authority" within the meaning of Section 6662 of the Code. The Accounting Firm shall provide detailed supporting calculations both to the Company and you within 15 business days of the receipt of notice from you that there has been a Payment or such earlier time as is requested by the Company. All fees and expenses of the Accounting Firm shall be borne solely by the Company. Any determination by the Accounting Firm shall be binding upon the Company and you. (b) Definitions. The following terms shall have the following meanings for purposes of this Part Three. "Parachute Value" of a Payment shall mean the present value as of the date of the change of control for purposes of Section 280G of the Code of the portion of such Payment that constitutes a "parachute payment" under Section 280G(b)(2), as determined by the Accounting Firm for purposes of determining whether and to what extent the Excise Tax will apply to such Payment. A "Payment" shall mean any payment or distribution in the nature of compensation (within the meaning of Section 280G(b)(2) of the Code) to or for your benefit, whether paid or payable pursuant to this letter agreement or otherwise. The "Safe Harbor Amount" shall mean 2.99 times the Executive's "base amount," within the meaning of Section 280G(b)(3) of the Code. "Value" of a Payment shall mean the economic present value of a Payment as of the date of the change of control for purposes of Section 280G of the Code, as determined by the Accounting Firm using the discount rate required by Section 280G(d)(4) of the Code. PART FOUR - SPECIAL RESTRICTIVE COVENANTS Any salary/bonus continuation payments to which you become entitled hereunder as a severance payment shall immediately cease if at any time during the applicable salary/bonus continuation period, you: (a) own, manage, operate, join, control or participate in the ownership, management, operation or control of, or be employed by or connected in any manner with, any enterprise which is engaged 7 in any business competitive with or similar to that of the Company; provided, however, that such restriction shall not apply to any passive investment representing an interest of less than one percent (1%) of an outstanding class of publicly-traded securities of any corporation or other enterprise which is not, at the time of such investment, engaged in a business competitive with the Company's business; (b) encourage or solicit any of the Company's employees to leave the Company's employ for any reason or interfere in any other manner with employment relationships at the time existing between the Company and its employees; or (c) solicit any client or customer of the Company, induce any of the Company's clients, customers, suppliers, vendors or distributors to terminate their existing business relationships with the Company or interfere in any other manner with any existing business relationship between the Company and any client, customer, supplier, vendor, distributor or other third party. PART FIVE -- MISCELLANEOUS 1. Termination for Cause. Should your employment be terminated for Cause, the Company will only be required to pay you (i) any unpaid compensation earned for services previously rendered through the date of such termination and (ii) any accrued but unpaid vacation benefits or sick days, and no benefits will be payable to you under Part Two of this letter agreement. 2. Death or Permanent Disability. Should you die or become permanently disabled before receipt of one or more salary/bonus continuation payments to which you become entitled under this letter agreement, then those payments will be made to the executors or administrators of your estate. Should you die or become permanently disabled before you exercise all your outstanding Options as accelerated hereunder, then such Options may be exercised, within twelve (12) months after the date your Death or Permanent Disability, by the executors or administrators of your estate or by persons to whom the Options are transferred pursuant to your will or in accordance with the laws of inheritance. In no event, however, may any such Option be exercised after the specified expiration date of the option term. 3. General Creditor Status. All cash payments to which you become entitled hereunder will be paid, when due, from the general assets of the Company, and no trust fund, escrow arrangement or other segregated account will be established as a funding vehicle for such payment. Accordingly, your right (or the right of the personal representatives or beneficiaries of your estate) to receive such cash payments hereunder will at all times be that of a general creditor of the Company and will have no priority over the claims of other general creditors. 8 4. Miscellaneous. This letter agreement will be binding upon the Company, its successors and assigns (including, without limitation, the surviving entity in any Change in Control) and is to be construed and interpreted under the laws of the State of California. This letter agreement supersedes all prior agreements between you and the Company relating to the subject of severance benefits payable upon a change in control or ownership of the Company, and you will not be entitled to any other severance benefits upon such a termination other than those that are provided in this letter agreement. This letter may only be amended by written instrument signed by you and an authorized officer of the Company. If any provision of this letter agreement as applied to you or the Company or to any circumstance should be adjudged by a court of competent jurisdiction to be void or unenforceable for any reason, the invalidity of that provision will in no way affect (to the maximum extent permissible by law) the application of such provision under circumstances different from those adjudicated by the court, the application of any other provision of this letter agreement, or the enforceability or invalidity of this letter agreement as a whole. Should any provision of this letter agreement become or be deemed invalid, illegal or unenforceable in any jurisdiction by reason of the scope, extent or duration of its coverage, then such provision will be deemed amended to the extent necessary to conform to applicable law so as to be valid and enforceable or, if such provision cannot be so amended without materially altering the intention of the parties, then such provision will be stricken and the remainder of this letter agreement will continue in full force and effect. 5. No Employment or Service Contract. Nothing in this letter agreement is intended to provide you with any right to continue in the employ of the Company (or any subsidiary) for any period of specific duration or interfere with or otherwise restrict in any way your rights or the rights of the Company (or any subsidiary), which rights are hereby expressly reserved by each, to terminate your employment at will or as otherwise specified in an applicable employment contract. 6. Indemnification Agreement. Notwithstanding any provision of your Indemnification Agreement with the Company dated _____________ (the "Indemnification Agreement"), after a Change in Control (and including after any termination of your employment after a Change in Control) you shall continue to be entitled to receive all of the benefits provided under the Indemnification Agreement. 7.Attorneys Fees and Expenses. In addition to all other amounts payable to you under this letter agreement, the Company shall pay to you all legal fees and expenses incurred by you in connection with any dispute arising out of or relating to this letter agreement or the interpretation thereof (including, without limitation, all such fees and expenses, if any, incurred in seeking to obtain or enforce any right or benefit provided by this letter agreement, or in connection with any tax audit or proceeding to the extent attributable to the application of Section 4999 of the Code to any payment or benefit provided hereunder), regardless of the outcome of such proceeding; provided, however, that you shall not be entitled to 9 recover such fees and costs if the court determines that your claim was brought in bad faith or that your claim was frivolous. Any attorney's fees incurred by you shall be paid by the Company in advance of the final disposition of such action or challenge, as such fees and expenses are incurred; provided, however, that you agree to repay such amounts, net of any income taxes paid or payable by you with respect to such amounts, if it is ultimately determined by the court that your claim was brought in bad faith or that your claim was frivolous. Please indicate your acceptance of the foregoing by signing the enclosed copy of this letter agreement and returning it to the Company. Very truly yours, FILENET CORPORATION By: ______________________________ Lee D. Roberts Title: Chief Executive Officer ACCEPTANCE I hereby agree to all the terms and provisions of the foregoing letter agreement governing the special benefits to which I may become entitled upon an involuntary termination of my employment or resignation under certain prescribed circumstances following a substantial change in control or ownership of the Company. Signature: _____________________________ Dated: _____________________________ EXHIBIT 10.18 To 16 (b) officers except Lee Roberts, Ron Ercanbrack and Sam Auriemma FILENET LETTERHEAD Dear: This letter agreement constitutes an amendment and restatement of our letter agreement dated ______________, 2001. We are pleased to inform you that the Compensation Committee of the Company's Board of Directors has approved a special severance benefit program for you and other key executives. The purpose of this letter agreement is to set forth the terms and conditions of your new benefits and to explain the limitations that will govern their overall value. Your new severance package will become payable in the event your employment terminates under certain circumstances within a specified time period following a substantial change in ownership or control of the Company. To understand the full scope of your benefits, you should familiarize yourself with the definitional provisions of Part One of this letter agreement. The benefits comprising your severance package are detailed in Part Two, and the dollar limitations on the overall value of your benefit package and other applicable restrictions are specified in Parts Three and Four. Part Five deals with ancillary matters affecting your severance arrangement. PART ONE -- DEFINITIONS For purposes of this letter agreement, the following definitions will be in effect: Average Compensation means the average of your W-2 wages from the Company for the five (5) calendar years (or such fewer number of calendar years of employment with the Company) completed immediately prior to the calendar year in which the Change in Control is effected. Any W-2 wages for a partial year of employment will be annualized, in accordance with the frequency which such wages are paid during such partial year, before inclusion in your Average Compensation. Base Salary means the annual rate of base salary in effect for you immediately prior to the Change in Control or (if greater) the annual rate of base salary in effect at the time of your Involuntary Termination or resignation for Good Reason. Board means the Company's Board of Directors. Cause means any of the following reasons for which the Company may terminate your employment: (i) your willful failure or refusal to perform your duties (other than any such failure attributable to your incapacity due to physical or mental illness) which is not cured within ten (10) business days after written notice from the Company in which there is identified the manner in which Company believes that you have not performed such duties and the steps required to cure such failure; (ii) your conviction of, or entering a plea of nolo contendere with respect to, a felony; (iii) any intentional misconduct on your part which has a materially adverse effect upon the Company, monetarily or otherwise; or (iv) any unauthorized use or disclosure by you of the Company's proprietary information. Change in Control means any of the following transactions: (i) a merger or consolidation in which securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities are transferred to a person or persons different from the persons holding those securities immediately prior to such transaction; (ii) any sale, transfer or other disposition of all or substantially all of the Company's assets; (iii) a complete liquidation or dissolution of the Company; (iv) the acquisition, directly or indirectly, by any person or related group of persons (other than the Company or a person that directly or indirectly controls, is controlled by or is under common control with, the Company) of beneficial ownership (within the meaning of Rule 13d-3 of the Securities Exchange Act of 1934, as amended) of securities possessing more than fifty percent (50%) of the total combined voting power of the Company's outstanding securities; or (v) a change in the composition of the Board over a period of thirty-six (36) consecutive months or less such that a majority of the Board members ceases, by reason of one or more contested elections for Board membership, to be comprised of individuals who either (A) have been Board members continuously since the beginning of such period or (B) have been elected or nominated for election as Board members during such period by at least a majority of the Board members described in clause (A) who were still in office at the time the Board approved such election or nomination. Code means the Internal Revenue Code of 1986, as amended. Common Stock means the Company's common stock. Company means FileNet Corporation, a Delaware corporation, or any successor corporation, whether or not resulting from a Change in Control. Fair Market Value means, with respect to the shares of Common Stock subject to any of your Options, the average of the high and low selling prices per share of Common Stock on the date in question, as such prices are reported by the National Association of Securities Dealers on the Nasdaq National Market. If there are no selling prices reported for the Common Stock on the date in 2 question, then the Fair Market Value shall be the average of the high and low selling prices on the last preceding date for which such report exists. Good Reason means any of the following reasons for which you may terminate your employment at any time within the eighteen (18) month period following a Change in Control: (i) the assignment to you of any duties inconsistent with your position (including status, offices, titles and reporting requirements), authority, duties or responsibilities as in effect immediately prior to the Change in Control, or any other action by the Company which results in a material diminution in such position, authority, duties or responsibilities, (ii) a reduction in your level of compensation (including Base Salary, Target Bonus and fringe benefits) by more than fifteen percent (15%) or (iii) a relocation of your principal place of employment by more than thirty-five (35) miles from the location in effect immediately prior to the Change in Control, unless such change, reduction or relocation is effected with your written consent. Involuntary Termination means the involuntary termination of your employment with the Company other than a termination for Cause. An Involuntary Termination will not be deemed to occur in the event your employment terminates by reason of your death or Disability. Option means any option granted to you (a) under the Plan or (b) outside of the Plan, which is outstanding at the time of the Change in Control or upon the subsequent Involuntary Termination of your employment or resignation for Good Reason. Your Options will be divided into two (2) separate categories as follows: Acquisition-Accelerated Options: any outstanding Option (or installment thereof) which automatically accelerates, pursuant to the acceleration provisions of an applicable agreement evidencing that Option, upon a Change in Control. These options are not the subject matter of this letter agreement. Severance-Accelerated Options: any outstanding Option (or installment thereof) which, pursuant to Part Two of this letter agreement, accelerates upon an Involuntary Termination or resignation for Good Reason. Option Parachute Payment means, with respect to any Acquisition-Accelerated Option or any Severance-Accelerated Option, the portion of that Option deemed to be a parachute payment under Code Section 280G and the Treasury Regulations issued thereunder. The portion of such Option which is categorized as an Option Parachute Payment will be calculated in accordance with the valuation provisions established under Code Section 280G and the applicable Treasury Regulations and will include an appropriate dollar adjustment to reflect the lapse of your obligation to remain in the Company's employ as a condition to the vesting of the accelerated installment. In no event, however, will the Option Parachute Payment attributable to any Acquisition-Accelerated Option or Severance-Accelerated Option (or accelerated installment) exceed the spread (the excess of the Fair Market Value of the accelerated option shares over the option exercise price payable for those shares) existing at the time of acceleration. 3 Other Parachute Payment means any payment in the nature of compensation (other than the benefits to which you become entitled under Part Two of this letter agreement) which are made to you in connection with the Change in Control and which accordingly qualify as parachute payments within the meaning of Code Section 280G(b)(2) and the Treasury Regulations issued thereunder. Your Other Parachute Payment will include (without limitation) the Present Value, measured as of the Change in Control, of the aggregate Option Parachute Payment attributable to your Acquisition-Accelerated Options (if any). Parachute Payment means any payment or benefit provided you under Part Two of this letter agreement (other than the Option Parachute Payment attributable to your Severance-Accelerated Options) which is deemed to constitute a parachute payment within the meaning of Code Section 280G(b)(2) and the Treasury Regulations issued thereunder. Permanent Disability means your inability to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment expected to result in death or to be of continuous duration of twelve (12) months or more. Plan means (i) the Company's 1995 Stock Option Plan, as amended or restated from time to time, and (ii) any successor stock incentive plan subsequently implemented by the Company. Present Value means the value, determined as of the date of the Change in Control, of any payment in the nature of compensation to which you become entitled in connection with the Change in Control or the subsequent Involuntary Termination of your employment or resignation for Good Reason, including (without limitation) the Option Parachute Payment attributable to your Severance-Acceleration Options, the additional benefits to which you become entitled under Part Two of this letter agreement and the Option Parachute Payment attributable to your Acquisition-Accelerated Options. The Present Value of each such payment shall be determined in accordance with the provisions of Code Section 280G(d)(4), utilizing a discount rate equal to one hundred twenty percent (120%) of the applicable Federal rate in effect at the time of such determination, compounded semi-annually to the effective date of the Change in Control. Target Bonus means the annual incentive bonus to which you may become entitled under the Company's Officer Bonus Plan for one or more calendar years upon the Company's attainment of the performance milestones designated for the each such year and your attainment of the personal objectives specified for you for such year, if any, assuming that all financial and other targets are achieved at the level of 100%. PART TWO -- CHANGE IN CONTROL BENEFITS Should your employment with the Company terminate by reason of an Involuntary Termination, or should you resign for Good Reason within eighteen (18) months following a Change in Control, then you will become entitled to receive the severance benefits provided under this Part Two, subject to the benefit limitations of Part Three of this letter agreement. Such benefits will 4 be in lieu of all other severance benefits to which you might otherwise be entitled upon such a termination of your employment. 1. Accelerated Vesting. Each outstanding Option which you hold at the time of your Involuntary Termination or resignation for Good Reason, to the extent not otherwise exercisable for all the shares of Common Stock subject to that Option, shall immediately become exercisable for all those option shares and may be exercised for any or all of those shares as fully vested shares. Each Option so accelerated shall remain exercisable until the earlier of (i) the expiration of the option term or (ii) the end of the three (3) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted prior to or on March 16, 2001 or (iii) the end of the six (6) month period following the date of your Involuntary Termination or resignation for Good Reason for options granted after March 16, 2001. Incentive Stock Options ("ISOs") granted subsequent to March 16, 2001, will retain their favorable tax treatment to the extent said options are exercised within three (3) months from the date of your Involuntary Termination or resignation for Good Reason. If said options are exercised after the three (3) month period but prior to end of the six (6) month extension period, such options will be characterized as Nonqualified Stock Options and reported as additional compensation subject to full withholding taxes on the your Form W-2 or Form 1099, as applicable. 2. Severance Payment. Subject to the limitations of Part Three of this letter agreement, you will be entitled a cash lump sum severance payment in an amount equal to the sum of (i) six (6) months of your Base Salary, (ii) a pro-rata portion of your Target Bonus for the calendar year in which the Change of Control occurs, based upon the number of days you were employed during the calendar year in which your Involuntary Termination or resignation for Good Reason occurs relative to the total number of days in such year and (iii) the greater of (A) one-half (1/2) of your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (B) one-half (1/2) of your Target Bonus for the calendar year in which the Change in Control occurs. Said lump sum severance payment will be made in a cash lump sum within thirty (30) days following your Involuntary Termination or resignation for Good Reason, and will be subject to the Company's collection of all applicable income and employment withholding taxes. In addition, you will be entitled to six (6) months of continuation payments at your Base Salary and the greater of (i) one-half (1/2) of your Target Bonus for the calendar year in which your Involuntary Termination or resignation for Good Reason occurs or (ii) one-half (1/2) of your Target Bonus for the calendar year in which the Change in Control occurs. These payments will be made at bi-weekly intervals for six (6) months commencing on the next administratively feasible payroll cycle from the date of your Involuntary Termination or resignation for Good Reason. 5 3. Benefits Coverage. The Company will make a lump sum payment to you equal to twelve (12) months of the current monthly Internal Revenue Code Section 4980B medical premium ("COBRA") for you and your eligible dependents. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the COBRA administrator to maintain medical coverage throughout the period you are eligible for COBRA benefits. Any additional health care coverage to which you and your dependents may be entitled under COBRA will be at your sole cost and expense. In addition, if currently enrolled in the Company's Group Universal Life ("GUL") insurance program, the Company will make a lump sum payment to you equal to twelve (12) months of the current monthly GUL insurance premium. This lump sum payment will be remitted to you thirty (30) days from the date of Involuntary Termination or resignation for Good Reason. It is your responsibility to complete the necessary documents and make payments directly to the GUL administrator to maintain coverage. Your payments and benefits under Paragraph 2 will immediately terminate in the event you fail to abide by the restrictive covenants set forth in Part Four of this letter agreement. Your Paragraph 2 payments will be subject to the Company's collection of applicable federal and state income and employment withholding taxes. You shall not be required to mitigate the amount of any payment or benefit provided for in this Part Two by seeking other employment or otherwise nor shall the amount of any payment or benefit provided for in this Part Two be reduced by any compensation earned by you as the result of employment by another employer or self-employment, by retirement benefits, by offset against any amount claimed to be owed by you to the Company, or otherwise. PART THREE -- LIMITATION ON BENEFITS 1. Benefit Limit. Anything in this letter agreement to the contrary notwithstanding, if it shall be determined that the net after-tax benefit that you would receive if you received all of the Payments would be less than the net after-tax benefit that you would receive if the Parachute Value (as defined below) of all Payments did not exceed the Safe Harbor Amount (as defined below), then the amounts payable under this letter agreement shall be reduced so that the Parachute Value of all Payments, in the aggregate, equals the Safe Harbor Amount. The reduction of the amounts payable hereunder, if applicable, shall be made by first reducing the payments under Paragraph 2 of Part Two, unless an alternative method of reduction is elected by you, and in any event shall be made in such a manner as to maximize the Value (as defined below) of all Payments actually made to you. For purposes of reducing the Payments to the Safe Harbor Amount, only amounts payable under Part Two of this letter agreement (and no other Payments) shall be reduced. If the reduction of the amount payable under Part Two of this letter 6 agreement would not result in a reduction of the Parachute Value of all Payments to the Safe Harbor Amount, no amounts payable under this letter agreement shall be reduced pursuant to this Paragraph 1 unless you elect to have any such amounts reduced. 2. Resolution Procedure. (a) All determinations required to be made under this Part Three, including whether and a reduction of any Payment is required and the assumptions to be utilized in arriving at such determination, shall be made by the Company's independent certified public accountants serving immediately prior to the Change in Control, or such other nationally recognized accounting firm as may be agreed by the Company and you (the "Accounting Firm"); provided, that the Accounting Firm's determination shall be made based upon "substantial authority" within the meaning of Section 6662 of the Code. The Accounting Firm shall provide detailed supporting calculations both to the Company and you within 15 business days of the receipt of notice from you that there has been a Payment or such earlier time as is requested by the Company. All fees and expenses of the Accounting Firm shall be borne solely by the Company. Any determination by the Accounting Firm shall be binding upon the Company and you. (b) Definitions. The following terms shall have the following meanings for purposes of this Part Three. "Parachute Value" of a Payment shall mean the present value as of the date of the change of control for purposes of Section 280G of the Code of the portion of such Payment that constitutes a "parachute payment" under Section 280G(b)(2), as determined by the Accounting Firm for purposes of determining whether and to what extent the Excise Tax will apply to such Payment. A "Payment" shall mean any payment or distribution in the nature of compensation (within the meaning of Section 280G(b)(2) of the Code) to or for your benefit, whether paid or payable pursuant to this letter agreement or otherwise. The "Safe Harbor Amount" shall mean 2.99 times your "base amount," within the meaning of Section 280G(b)(3) of the Code. "Value" of a Payment shall mean the economic present value of a Payment as of the date of the change of control for purposes of Section 280G of the Code, as determined by the Accounting Firm using the discount rate required by Section 280G(d)(4) of the Code. PART FOUR - SPECIAL RESTRICTIVE COVENANTS Any salary/bonus continuation payments to which you become entitled hereunder as a severance payment shall immediately cease if at any time during the applicable salary/bonus continuation period, you: 7 (a) own, manage, operate, join, control or participate in the ownership, management, operation or control of, or be employed by or connected in any manner with, any enterprise which is engaged in any business competitive with or similar to that of the Company; provided, however, that such restriction shall not apply to any passive investment representing an interest of less than one percent (1%) of an outstanding class of publicly-traded securities of any corporation or other enterprise which is not, at the time of such investment, engaged in a business competitive with the Company's business; (b) encourage or solicit any of the Company's employees to leave the Company's employ for any reason or interfere in any other manner with employment relationships at the time existing between the Company and its employees; or (c) solicit any client or customer of the Company, induce any of the Company's clients, customers, suppliers, vendors or distributors to terminate their existing business relationships with the Company or interfere in any other manner with any existing business relationship between the Company and any client, customer, supplier, vendor, distributor or other third party. PART FIVE -- MISCELLANEOUS 1. Termination for Cause. Should your employment be terminated for Cause, the Company will only be required to pay you (i) any unpaid compensation earned for services previously rendered through the date of such termination and (ii) any accrued but unpaid vacation benefits or sick days, and no benefits will be payable to you under Part Two of this letter agreement. 2. Death or Permanent Disability. Should you die or become permanently disabled before receipt of one or more salary/bonus continuation payments to which you become entitled under this letter agreement, then those payments will be made to the executors or administrators of your estate. Should you die or become permanently disabled before you exercise all your outstanding Options as accelerated hereunder, then such Options may be exercised, within twelve (12) months after the date of your Death or Permanent Disability, by the executors or administrators of your estate or by persons to whom the Options are transferred pursuant to your will or in accordance with the laws of inheritance. In no event, however, may any such Option be exercised after the specified expiration date of the option term. 3. General Creditor Status. All cash payments to which you become entitled hereunder will be paid, when due, from the general assets of the Company, and no trust fund, escrow arrangement or other segregated account will be established as a funding vehicle for such payment. Accordingly, your right (or the right of the personal 8 representatives or beneficiaries of your estate) to receive such cash payments hereunder will at all times be that of a general creditor of the Company and will have no priority over the claims of other general creditors. 4. Miscellaneous. This letter agreement will be binding upon the Company, its successors and assigns (including, without limitation, the surviving entity in any Change in Control) and is to be construed and interpreted under the laws of the State of California. This letter agreement supersedes all prior agreements between you and the Company relating to the subject of severance benefits payable upon a change in control or ownership of the Company, and you will not be entitled to any other severance benefits upon such a termination other than those that are provided in this letter agreement. This letter may only be amended by written instrument signed by you and an authorized officer of the Company. If any provision of this letter agreement as applied to you or the Company or to any circumstance should be adjudged by a court of competent jurisdiction to be void or unenforceable for any reason, the invalidity of that provision will in no way affect (to the maximum extent permissible by law) the application of such provision under circumstances different from those adjudicated by the court, the application of any other provision of this letter agreement, or the enforceability or invalidity of this letter agreement as a whole. Should any provision of this letter agreement become or be deemed invalid, illegal or unenforceable in any jurisdiction by reason of the scope, extent or duration of its coverage, then such provision will be deemed amended to the extent necessary to conform to applicable law so as to be valid and enforceable or, if such provision cannot be so amended without materially altering the intention of the parties, then such provision will be stricken and the remainder of this letter agreement will continue in full force and effect. 5. No Employment or Service Contract. Nothing in this letter agreement is intended to provide you with any right to continue in the employ of the Company (or any subsidiary) for any period of specific duration or interfere with or otherwise restrict in any way your rights or the rights of the Company (or any subsidiary), which rights are hereby expressly reserved by each, to terminate your employment at will or as otherwise specified in an applicable employment contract. 6. Indemnification Agreement. Notwithstanding any provision of your Indemnification Agreement with the Company dated _____________ (the "Indemnification Agreement"), after a Change in Control (and including after any termination of your employment after a Change in Control) you shall continue to be entitled to receive all of the benefits provided under the Indemnification Agreement. 7. Attorneys Fees and Expenses. In addition to all other amounts payable to you under this letter agreement, the Company shall pay to you all legal fees and expenses incurred by you in connection with any dispute arising out of or relating to this letter agreement or the interpretation thereof (including, without limitation, all such fees and expenses, if any, incurred in seeking to obtain or enforce any right or 9 benefit provided by this letter agreement, or in connection with any tax audit or proceeding to the extent attributable to the application of Section 4999 of the Code to any payment or benefit provided hereunder), regardless of the outcome of such proceeding; provided, however, that you shall not be entitled to recover such fees and costs if the court determines that your claim was brought in bad faith or that your claim was frivolous. Any attorney's fees incurred by you shall be paid by the Company in advance of the final disposition of such action or challenge, as such fees and expenses are incurred; provided, however, that you agree to repay such amounts, net of any income taxes paid or payable by you with respect to such amounts, if it is ultimately determined by the court that your claim was brought in bad faith or that your claim was frivolous. 10 Please indicate your acceptance of the foregoing by signing the enclosed copy of this letter agreement and returning it to the Company. Very truly yours, FILENET CORPORATION By: /s/ Lee D. Roberts . Lee D. Roberts Title: Chief Executive Officer ACCEPTANCE I hereby agree to all the terms and provisions of the foregoing letter agreement governing the special benefits to which I may become entitled upon an involuntary termination of my employment or resignation under certain prescribed circumstances following a substantial change in control or ownership of the Company. Signature: . Dated: . 11 Exhibit 10.19 CEO SEVERANCE AGREEMENT The Committee deems it advisable at this time to implement the following Severance Agreement. Should Executive's employment with the Company terminate by reason of an Involuntary Termination, then Executive shall become entitled to receive the following special severance benefits and option acceleration under this CEO Severance Agreement. Under no circumstances, however, shall Executive be entitled to this CEO Severance Agreement if Executive's employment is terminated for Cause or Change in Control. 1. Severance a. Benefits (i) Severance Payment. Executive shall be entitled to receive a cash lump sum severance payment in an amount equal to (A) one (1) times the annual rate of Base Salary in effect for Executive immediately before the Involuntary Termination, plus (B) Executive's Target Bonus for the calendar year in which the Involuntary Termination occurs if the Company is on target and provided Executive has completed six (6) months or more of the Business Plan year. If less than six (6) months completion occurs, then he would be eligible for 50% of the Target Bonus. The lump sum severance payment shall be made thirty (30) days following Executive's termination date and shall be subject to the Company's collection of all applicable income and employment withholding taxes. (ii) Health Care Coverage. The Company will make a lump sum payment to Executive equal to twelve (12) months of the current monthly Internal Revenue Code Section 4980B medical premium ("COBRA") for Executive and Executive's eligible dependents. This lump sum payment will be remitted to Executive thirty (30) days from the date of Involuntary Termination. It is Executive's responsibility to complete the necessary documents and make payments directly to the COBRA administrator to maintain medical coverage throughout the peirod Executive are eligible for COBRA benefits. Any additional health care coverage to which Executive and Executive's dependents may be entitled under COBRA will be at Executive's sole cost and expense. (iii) Life Insurance Coverage. If currently enrolled in the Company's Group Universal Life ("GUL") insurance program, the Company will make a lump sum payment to Executive equal to twelve (12) months of the current monthly GUL insurance premium. This lump sum payment will be remitted to Executive thirty (30) days from the date of Involuntary Termination. It is Executive's responsibility to complete the necessary documents and make payments directly to the GUL administrator to maintain coverage. 2. Option Acceleration a. Monthly Acceleration - Stock Option Plan Grants Should there occur an Involuntary Termination of Executive's employment, then the Option, to the extent outstanding at the time but not otherwise fully exercisable, shall automatically accelerate so that the Option shall immediately become exercisable for a pro-rata portion of the Option Shares. The pro-rata portion of the Option Shares will be calculated by dividing the sum of months since the last option vesting date to the date of Involuntary Termination by 12 and multiplying that result by the Option Shares that would have otherwise vested as of the next vesting date. The Option shall remain so exercisable until the lesser of (i) the Expiration Date of the option or (ii) three (3) months from the date of Involuntary Termination or (iii) twelve (12) months from the date of Death or Permanent Disability. However, no additional vesting will occur and all remaining unvested options will be cancelled on the date of Involuntary Termination. b. Monthly Acceleration- Non-plan Grants Should there occur an Involuntary Termination of Executive's employment, then the Option, to the extent outstanding at the time but not otherwise fully exercisable, shall automatically accelerate so that the Option shall immediately become exercisable for a pro-rata portion of the Option Shares. The pro-rata portion of the Option Shares will be calculated by dividing the sum of months since the last option vesting date to the date of Involuntary Termination by 12 and multiplying that result by the Option Shares that would have otherwise vested as of the next vesting date. The Option shall remain so exercisable until the lesser of (i) the Expiration Date of the option or (ii) three (3) months from the date of Involuntary Termination or (iii) twelve (12) months from the date of Death or Permanent Disability. However, no additional vesting will occur and all remaining unvested options will be cancelled on the date of Involuntary Termination. 3. Definitions For purposes of this CEO Severance Agreement, the Committee deems the following definitions to apply. a. Base Salary means the annual rate of base salary in effect for the Executive. b. Cause means any of the following reasons for which the Company may terminate Executive's employment hereunder: (i) the willful failure or refusal by Executive to perform his duties under this Agreement (other than any such failure attributable to Executive's incapacity due to physical or mental illness) which is not cured within ten (10) business days after written notice from the Company in which there is identified the manner in which the Company believes that the Executive has not performed such 2 duties and the steps required to cure such failure; (ii) Executive's conviction of, or entering a plea of nolo contendere with respect to, a felony; (iii) any intentional misconduct by Executive which has a materially adverse effect upon the Company, monetarily or otherwise, or (iv) any unauthorized use or disclosure of the Company's proprietary information. c. Executive means the Chief Executive Officer of the Company. d. Involuntary Termination means the involuntary termination of Executive's employment by the Company for any reason other than for Cause or Change In Control. However, an Involuntary Termination will not be deemed to occur in the event Executive's employment terminates by reason of his Death or Permanent disability. e. Target Bonus means the annual incentive bonus to which the Executive may become entitled under the Company's Officer Bonus Plan for one or more calendar years upon the Company's attainment of the performance milestones designated for each such year and the Executive's attainment of the personal objectives specified for him for such year, if any. 4. Moving Expenses Should Executive elect to move back to the Seattle Washington area, within six (6) months from the date of Involuntary Termination, the Company will reimburse Executive up to $15,000 in connection with his moving expenses. 3 CEO EXECUTIVE OFFICER GRANT ADDENDUM II TO STOCK OPTION AGREEMENT The following provisions are hereby incorporated into, and are hereby made a part of, that certain Stock Option Agreement(s) (the "Option Agreement") by and between FileNET Corporation (the "Corporation") and Lee D. Roberts ("Optionee") identified in the attached Stock Option Personnel Summary and such provisions shall be effective immediately. Each Stock Option Agreement so identified in attached Stock Option Personnel Summary shall be herein referred to as an "Option Agreement," and each stock option evidenced by such an Option Agreement shall be herein referred to as an "Option" under the terms of the Corporation's 1995 Stock Option Plan, and such provisions shall be effective concurrently with the date of grant of the Option. All capitalized terms in this Addendum, to the extent not otherwise defined herein, shall have the meanings assigned to them in the Option Agreement. INVOLUNTARY TERMINATION 1. Should there occur an Involuntary Termination of Optionee's Service, then the Option, to the extent outstanding at the time but not otherwise fully exercisable, shall automatically accelerate so that the Option shall immediately become exercisable for a pro-rata portion of the Option Shares. The pro-rata portion of the Option Shares will be calculated by dividing the sum of the months since the last option vesting date to the date of Involuntary Termination by 12 and multiplying that result by the Option Shares that would have otherwise vested as of the next vesting date. The Option shall remain so exercisable until the lesser of (i) Expiration Date of the option or (ii) three (3) months from the date of Involuntary Termination or (iii) twelve (12) months from the date of Death or Permanent Disability. However, no additional vesting will occur and all remaining unvested options will be cancelled on the date of Involuntary Termination. 2. For purposes of this Addendum, the following definitions shall be in effect: - An Involuntary Termination means the involuntary termination of Executive's employment by the Company for any reason other than for Cause or Change In Control. However, an Involuntary Termination will not be deemed to occur in the event Executive's employment terminates by reason of his Death or Permanent disability.. - Cause means any of the following reasons for which the Company may terminate Executive's employment hereunder: (i) the willful failure or refusal by Executive to perform his duties under this Agreement (other than any such failure attributable to Executive's incapacity due to physical or mental illness) which is not cured within ten (10) 4 business days after written notice from the Company in which there is identified the manner in which the Company believes that the Executive has not performed such duties and the steps required to cure such failure; (ii) Executive's conviction of, or entering a plea of nolo contendere with respect to, a felony; (iii) any intentional misconduct by Executive which has a materially adverse effect upon the Company, monetarily or otherwise, or (iv) any unauthorized use or disclosure of the Company's proprietary information. 3. The provisions of Paragraphs 1 and 2 of this Addendum shall govern the period for which the Option is to remain exercisable following the Involuntary Termination of Optionee's Service and shall supersede any provisions to the contrary in the Option Agreement. 4. In the event the Option is designated an Incentive Option in the Grant Notice, then the following terms and conditions shall also apply to the Option: A. The Option shall cease to qualify for favorable tax treatment as an Incentive Option if (and to the extent) the Option is exercised for one or more Option Shares: (i) more than three (3) months after the date Optionee ceases to be an Employee for any reason other than Death or Permanent Disability or (ii) more than twelve (12) months after the date Optionee ceases to be an Employee by reason of Death or Permanent Disability. B. Should the Option be accelerated, in accordance with the terms of this Addendum, upon an Involuntary Termination, then the Option shall qualify for favorable tax treatment as an Incentive Option only to the extent the aggregate Fair Market Value (determined at the Grant Date) of the Common Stock for which the Option first becomes exercisable in the calendar year in which such Involuntary Termination occurs does not, when added to the aggregate value (determined as of the respective date or dates of grant) of the Common Stock or other securities for which the Option or one or more other Incentive Options granted to Optionee prior to the Grant Date (whether under the Plan or any other option plan of the Corporation or any Parent or Subsidiary) first become exercisable during the same calendar year, exceed One Hundred Thousand Dollars ($100,000) in the aggregate. Should the applicable One Hundred Thousand Dollar ($100,000) limitation be exceeded in the calendar year of such Involuntary Termination, the Option may nevertheless be exercised for the excess shares in such calendar year as a Non-Qualified Option. 5 IN WITNESS WHEREOF, FileNET Corporation has caused this Addendum to be executed by its duly authorized officer as of the Effective Date specified below. FILENET CORPORATION By: ________________________________________ Sam M. Auriemma Title: Senior Vice President, Chief Financial Officer EFFECTIVE DATE: ________________________ 6 Exhibit 31.1 Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Lee D. Roberts, certify that: 1. I have reviewed this quarterly report on Form 10-Q of FileNet Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: August 13, 2003 /s/ Lee D. Roberts . Lee D. Roberts Chief Executive Officer Exhibit 31.2 Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Sam M. Auriemma, certify that: 1. I have reviewed this quarterly report on Form 10-Q of FileNet Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: August 13, 2003 /s/ Sam M. Auriemma . Sam M. Auriemma Chief Financial Officer 2 Exhibit 32.1 Certification of Chief Executive Officer Certification Pursuant To 18 U.S.C. Section 1350, As Adopted Pursuant To Section 906 of The Sarbanes-Oxley Act of 2002 Pursuant to 18 U.S.C.ss.1350, as created by Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of FileNET Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Annual Report on Form 10-K of the Company for the fiscal period ended June 30, 2003 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: August 13, 2003 /s/ Lee D. Roberts . Lee D. Roberts Chairman of the Board and Chief Executive Officer The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C.ss.1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing. A signed original of this written statement required by Section 906 has been provided to FileNet Corporation and will be retained by FileNet Corporation and furnished to the Securities and Exchange Commission or its staff upon request. Exhibit 32.2 Certification of Chief Financial Officer Certification Pursuant To 18 U.S.C. Section 1350, As Adopted Pursuant To Section 906 of The Sarbanes-Oxley Act of 2002 Pursuant to 18 U.S.C.ss.1350, as created by Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned officer of FileNET Corporation (the "Company"), hereby certifies, to such officer's knowledge, that: (i) the accompanying Annual Report on Form 10-K of the Company for the fiscal period ended June 30, 2003 (the "Report") fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Dated: August 13, 2003 /s/ Sam M. Auriemma . Sam M. Auriemma Senior Vice President and Chief Financial Officer The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C.ss.1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing. A signed original of this written statement required by Section 906 has been provided to FileNet Corporation and will be retained by FileNet Corporation and furnished to the Securities and Exchange Commission or its staff upon request.