AMERICAN EXPRESS CO - 10-Q Quarterly Report

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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-Q

/X/ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

FOR THE QUARTERLY PERIOD ENDED MARCH 31, 2004

or

/ / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the Transition Period from ________ to ________

Commission file number 1-7657

AMERICAN EXPRESS COMPANY
(Exact name of registrant as specified in its charter)

NEW YORK 13-4922250
- ------------------------------------- ----------------------------------------
(State or other jurisdiction of (I.R.S. Employer Identification No.)
incorporation or organization)

WORLD FINANCIAL CENTER, 200 VESEY STREET, NEW YORK, NY 10285
- -------------------------------------------------------- -----------------
(Address of principal executive offices) (Zip Code)

Registrant's telephone number, including area code (212) 640-2000
----------------------

None
- --------------------------------------------------------------------------------
Former name, former address and former fiscal year, if changed since last
report.

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes /X/ No / /

Indicate by check mark whether the registrant is an accelerated filer (as
defined in Rule 12b-2 of the Exchange Act). Yes /X/ No / /

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date.

Class Outstanding at April 30, 2004
- -------------------------------------------- --------------------------------
Common Shares (par value $.20 per share) 1,277,870,996 shares

AMERICAN EXPRESS COMPANY

FORM 10-Q

INDEX

PART I. FINANCIAL INFORMATION
ITEM 1. FINANCIAL STATEMENTS

AMERICAN EXPRESS COMPANY
CONSOLIDATED STATEMENTS OF INCOME
(millions, except per share amounts)
(Unaudited)

See Notes to Consolidated Financial Statements.

1

AMERICAN EXPRESS COMPANY
CONSOLIDATED BALANCE SHEETS
(millions, except share data)

See Notes to Consolidated Financial Statements.

2

AMERICAN EXPRESS COMPANY
CONSOLIDATED STATEMENTS OF CASH FLOWS
(millions)
(Unaudited)

See Notes to Consolidated Financial Statements.

3

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

1. BASIS OF PRESENTATION

The accompanying Consolidated Financial Statements should be read in
conjunction with the financial statements in the Annual Report on Form 10-K
of American Express Company (the Company or American Express) for the year
ended December 31, 2003. Certain reclassifications of prior period amounts
have been made to conform to the current presentation.

The interim financial information in this report has not been audited. In the
opinion of management, all adjustments necessary for a fair presentation of
the consolidated financial position and the consolidated results of
operations for the interim periods have been made. All adjustments made were
of a normal, recurring nature. Results of operations reported for interim
periods are not necessarily indicative of results for the entire year.

Cardmember lending net finance charge revenue is presented net of interest
expense of $127 million and $129 million for the first quarters of 2004 and
2003, respectively. Net investment income is presented net of interest
expense of $54 million and $61 million for the first quarters of 2004 and
2003, respectively, related primarily to the Company's international banking
operations.

At both March 31, 2004 and December 31, 2003, cash and cash equivalents
included $1.1 billion segregated in special bank accounts for the benefit of
customers.

The Company has securitized charge card receivables totaling $3.0 billion at
both March 31, 2004 and December 31, 2003 which are included in cardmember
receivables on the Consolidated Balance Sheets as they do not qualify for
off-balance sheet treatment under Statement of Financial Accounting Standards
(SFAS) No. 140, "Accounting for Transfers and Servicing of Financial Assets
and Extinguishments of Liabilities;" likewise, an equal amount of debt is
included in long-term debt.

RECENTLY ISSUED ACCOUNTING STANDARDS

Effective January 1, 2004, the Company adopted the American Institute of
Certified Public Accountants Statement of Position 03-1, "Accounting and
Reporting by Insurance Enterprises for Certain Nontraditional Long-Duration
Contracts and for Separate Accounts" (SOP 03-1). SOP 03-1 provides
guidance on: (i) the classification and valuation of long-duration contract
liabilities; (ii) the accounting for sales inducements; and (iii) separate
account presentation and valuation.

The adoption of SOP 03-1 as of January 1, 2004, resulted in a cumulative
effect of accounting change that reduced first quarter 2004 results by $71
million ($109 million pretax). The cumulative effect of accounting change
consisted of: (i) $43 million pretax from establishing additional liabilities
for certain variable annuity guaranteed benefits and from considering these
liabilities in valuing deferred acquisition costs (DAC) and deferred sales
inducement costs associated with those contracts and (ii) $66 million
pretax from establishing additional liabilities for certain variable
universal life and single pay universal life insurance contracts under
which contractual cost of insurance charges are expected to be less than
future death benefits and from considering these liabilities in valuing DAC
associated with those contracts. Prior to the adoption of SOP 03-1, amounts
paid in excess of contract value were expensed when payable. The Company's
accounting for separate accounts was already consistent with the
provisions of SOP 03-1 and, therefore, there was no impact related to this
requirement.

In November 2003, the Financial Accounting Standards Board (FASB) ratified a
consensus on the disclosure provisions of Emerging Issues Task Force (EITF)
Issue 03-1, "The Meaning of Other-Than-Temporary Impairment and Its
Application to Certain Investments." The Company complied with the disclosure
provisions of this rule in Note 2 to the Consolidated Financial Statements
included in its Annual Report on Form 10-K for the year ended December 31,
2003. In March 2004, the FASB reached a consensus regarding the application
of a three-step impairment model to determine whether cost method investments
are other-than-

4

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

temporarily impaired. The provisions of this rule are required to be
applied prospectively to all current and future investments accounted for in
accordance with SFAS No. 115, "Accounting for Certain Investments in Debt and
Equity Securities," and other cost method investments for reporting periods
beginning after June 15, 2004. Assuming no market changes, the Company does
not expect EITF 03-1 to have a material impact on the Company's results of
operations at the time of adoption.

In December 2003, the FASB issued SFAS No. 132 (Revised 2003), "Employers'
Disclosures about Pensions and Other Postretirement Benefits." This Statement
amends the disclosure requirements of SFAS No. 87, "Employers' Accounting for
Pensions," No. 88, "Employers' Accounting for Settlements and Curtailments of
Defined Benefit Pension Plans and for Termination Benefits," and No. 106,
"Employers' Accounting for Postretirement Benefits Other Than Pensions." The
Statement requires interim disclosure that is addressed in Note 6 but did not
change the recognition and measurement requirements of the amended
Statements.

In January 2004, the FASB issued FASB Staff Position (FSP) FAS 106-1,
"Accounting and Disclosure Requirements Related to the Medicare Prescription
Drug, Improvement and Modernization Act of 2003" (FSP FAS 106-1), in response
to the signing into law in December 2003 of the Medicare Prescription Drug,
Improvement and Modernization Act of 2003 (the Act). The Act provides for a
federal subsidy equal to 28% of prescription drug claims for sponsors of
retiree health care plans with drug benefits that are at least actuarially
equivalent to those to be offered under Medicare Part D. FSP FAS 106-1 allows
plan sponsors the option of accounting for the effects of the Act in
financial statements for periods that cover the date of enactment or making a
one-time election to defer the accounting for the effects of the Act until
final guidance is issued by the FASB. Since the bill was signed into law
subsequent to the Company's measurement valuation date of September 30, 2003,
the Company could not make the election to adopt the accounting for the
effects of the Act until the first quarter 2004. Consequently, the Company
has decided to make the one-time election to defer recognizing the effects of
the Act until final guidance is issued. Therefore, the expense amounts shown
in Note 6 do not reflect the potential effects of the Act, which are not
expected to have a material effect on the Company's Consolidated Financial
Statements.

2. STOCK-BASED COMPENSATION

At March 31, 2004, the Company has two stock-based employee compensation
plans, which are described more fully in Note 14 of the Company's 2003 Annual
Report on Form 10-K. Effective January 1, 2003, the Company adopted the fair
value recognition provisions of SFAS No. 123, "Accounting for Stock-Based
Compensation," prospectively for all stock options granted after December 31,
2002. For the three months ended March 31, 2004 and 2003, the Company
expensed $13 million and $4 million, respectively, after-tax related to stock
options granted January 1, 2003 or later.

In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based
Compensation - Transition and Disclosure," which amended Accounting
Principles Board (APB) Opinion No. 28, "Interim Financial Reporting," to
require disclosure about the pro forma effects of SFAS No. 123 on reported
net income of stock-based compensation accounted for under APB Opinion No.
25, "Accounting for Stock Issued to Employees." The following table
illustrates the effect on net income and earnings per common share (EPS)
assuming the Company had followed the fair value recognition provisions of
SFAS No. 123 for all outstanding and unvested stock options and other
stock-based compensation for the three months ended March 31, 2004 and 2003:

5

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

3. INVESTMENT SECURITIES

The following is a summary of investments at March 31, 2004 and December 31,
2003:

Gross realized gains and losses on sales and losses recognized for
other-than-temporary impairments of securities classified as
Available-for-Sale, using the specific identification method, were as follows
for the three months ended March 31, 2004 and 2003:

4. GUARANTEES

The Company, through its Travel Related Services' (TRS) operating segment,
provides cardmember protection plans that cover losses associated with
purchased products, as well as certain other guarantees in the ordinary
course of business that are within the scope of FASB Interpretation No. 45,
"Guarantor's Accounting and Disclosure Requirements for Guarantees, Including
Indirect Guarantees of Indebtedness of Others" (FIN 45). In the hypothetical
scenario that all claims occur within one year, the aggregate maximum amount
of potential future losses associated with such guarantees would not exceed
$84 billion. The total amount of related liability accrued at March 31, 2004
for such programs was $298 million, which management believes to be

6

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

adequate based on actual experience. The Company has no collateral or other
recourse provisions related to these guarantees. Expenses relating to claims
under these guarantees were approximately $6 million for the three months
ended March 31, 2004.

The Company, through its American Express Bank (AEB) operating segment,
provides various guarantees to its customers in the ordinary course of
business that are also within the scope of FIN 45, including financial
letters of credit, performance guarantees and financial guarantees, among
others. Generally, guarantees range in term from three months to one year.
AEB receives a fee related to most of these guarantees, many of which help to
facilitate customer cross-border transactions. At March 31, 2004, the Company
held $774 million of collateral supporting these guarantees. The following
table provides information related to such guarantees as of March 31, 2004:

5. VARIABLE ANNUITIES AND SALES INDUCEMENT COSTS

The majority of the variable annuity contracts offered by the Company contain
guaranteed minimum death benefits (GMDB) provisions. When market values of
the customer's accounts decline, the death benefit payable on a contract with
a GMDB may exceed the contract accumulation value. The Company also offers
variable annuities with death benefit provisions that gross up the amount
payable by a certain percentage of contract earnings; these are referred to
as gain gross-up benefits (GGU). In addition, the Company offers contracts
containing guaranteed minimum income benefits (GMIB) provisions.

* Represents current death benefit less total contract value for GMDB,
amount of gross up for GGU and accumulated guaranteed minimum
benefit base less total contract value for GMIB and assumes the
actuarially remote scenario that all claims become payable on the
same day.

The Company had variable annuity guarantee liabilities of approximately
$31.5 million as of March 31, 2004 pertaining to the net amount at risk
as of such date.

The majority of the GMDB contracts provide for six year reset contract
values. In determining the additional liabilities for variable annuity
death benefit and GMIB, the Company projects these benefits and contract
assessments over 200 randomly generated equity market scenarios.
Significant assumptions made in projecting

7

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

future benefits and assessments relate to customer asset value growth
rates, mortality, persistency and investment margins and are consistent
with those used for DAC asset valuation for the same contracts.

Sales inducement costs consist of bonus interest credits and premium credits
added to certain annuity contract values. These benefits are capitalized to
the extent they are incremental to amounts that would be credited on
similar contracts without the applicable feature. Deferred sales inducement
costs were $271 million and $279 million as of March 31, 2004 and December
31, 2003, respectively, and are included in other assets. These costs were
previously included in DAC and were reclassified to other assets as part of
the adoption of SOP 03-1. The amounts capitalized are amortized using the
same methodology and assumptions used to amortize deferred acquisition costs.
The Company capitalized $20 million and $19 million during the three months
ended March 31, 2004 and 2003, respectively, and amortized $8 million and $7
million during the three months ended March 31, 2004 and 2003, respectively.

6. COMPREHENSIVE INCOME

Comprehensive income is defined as the aggregate change in shareholders'
equity, excluding changes in ownership interests. It is the sum of net income
and changes in (i) unrealized gains or losses on Available-for-Sale
securities, (ii) unrealized gains or losses on derivatives, (iii) foreign
currency translation adjustments and (iv) minimum pension liability
adjustment. The components of comprehensive income, net of related tax, for
the three months ended March 31, 2004 and 2003 were as follows:

7. RETIREMENT PLANS

The components of the net pension cost for all defined benefit plans
accounted for under SFAS No. 87 are as follows:

The net periodic postretirement benefit expense recognized for the three
months ended March 31, 2004 and 2003 was $11 million and $10 million,
respectively.

8

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

8. TAXES AND INTEREST

Income taxes paid (net of refunds) during the three months ended March 31,
2004 and 2003 were approximately $55 million and $76 million, respectively.
Interest paid during the three months ended March 31, 2004 and 2003 was
approximately $311 million and $485 million, respectively.

9. EARNINGS PER COMMON SHARE

Basic EPS is computed using the average actual shares outstanding during the
period. Diluted EPS is basic EPS adjusted for the dilutive effect of stock
options, restricted stock awards and other financial instruments that may be
converted into common shares. The computations of basic and diluted EPS for
the three months ended March 31, 2004 and 2003 are as follows:

For the three months ended March 31, 2004 and 2003, the dilutive effect of
stock options excludes 11 million and 120 million options, respectively, from
the computation of diluted EPS because to do so would have been antidilutive
for the periods presented. The convertible debentures issued in November 2003
have been excluded from the computation of EPS because none of the criteria
by which this instrument becomes convertible has been attained.

10. SEGMENT INFORMATION

The Company is principally engaged in providing travel-related, financial
advisory and international banking services throughout the world. TRS'
products and services include, among others, charge cards, cardmember lending
products, Travelers Cheques, and corporate and consumer travel services.
American Express Financial Advisors' (AEFA) services and products include
financial planning and advice, investment advisory services and a variety of
products, including insurance and annuities, investment certificates and
mutual funds. AEB's products and services primarily include providing banking
services to high net worth customers and financial institutions; personal
financial services and global trading. The Company operates on a global
basis, although the principal market for financial advisory services is the
United States.

9

AMERICAN EXPRESS COMPANY
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

The following tables present the results for these operating segments, based
on management's evaluation and internal reporting structure, for the three
months ended March 31, 2004 and 2003. For certain income statement items that
are affected by asset securitizations at TRS, data is provided on both a
managed basis, which excludes the effect of securitizations, as well as under
accounting principles generally accepted in the United States (GAAP) basis.
Pretax income and net income are the same under both a GAAP and managed
basis. See TRS Results of Operations section of MD&A for further information
regarding the effect of securitizations on the financial statements. In
addition, net revenues (managed basis) are presented net of provisions for
losses and benefits for annuities, insurance and investment certificate
products of AEFA, which are essentially spread businesses as further
discussed in the AEFA Results of Operations section of MD&A.

* Results for the three months ended March 31, 2004 reflect a $109 million
non-cash pretax charge ($71 million after-tax) related to the January 1,
2004 adoption of SOP 03-1.

10

INDEPENDENT ACCOUNTANTS' REVIEW REPORT

The Shareholders and Board of Directors
American Express Company

We have reviewed the accompanying consolidated balance sheet of American Express
Company (the "Company") as of March 31, 2004 and the related consolidated
statements of income and cash flows for the three-month periods ended March 31,
2004 and 2003. These financial statements are the responsibility of the
Company's management.

We conducted our reviews in accordance with standards established by the
American Institute of Certified Public Accountants. A review of interim
financial information consists principally of applying analytical procedures to
financial data, and making inquiries of persons responsible for financial and
accounting matters. It is substantially less in scope than an audit conducted in
accordance with auditing standards generally accepted in the United States,
which will be performed for the full year with the objective of expressing an
opinion regarding the consolidated financial statements taken as a whole.
Accordingly, we do not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should
be made to the accompanying consolidated financial statements referred to above
for them to be in conformity with accounting principles generally accepted in
the United States.

We have previously audited, in accordance with auditing standards generally
accepted in the United States, the consolidated balance sheet of the Company as
of December 31, 2003, and the related consolidated statements of income,
shareholders' equity, and cash flows for the year then ended (not presented
herein), and in our report dated January 26, 2004, we expressed an unqualified
opinion on those consolidated financial statements. In our opinion, the
information set forth in the accompanying consolidated balance sheet as of
December 31, 2003 is fairly stated, in all material respects, in relation to the
consolidated balance sheet from which it has been derived.

/s/Ernst & Young LLP

New York, New York
May 7, 2004

11

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

American Express Company is a global travel, financial and network services
provider. The Company has three operating segments: Travel Related Services
(TRS), American Express Financial Advisors (AEFA) and American Express Bank
(AEB).

TRS includes the Company's card, travel, merchant and network businesses, as
well as the Travelers Cheque and other prepaid products and services. Through
its TRS businesses, the Company offers consumers and small businesses a variety
of charge and credit cards, Travelers Cheques and other stored value products.
The Company's Corporate Card services help companies and institutions manage
their travel, entertainment and purchasing expenses. TRS' global network
services business focuses on partnering with third-party financial institutions
that issue American Express-branded cards accepted on the Company's merchant
network. As the world's largest travel agency, the Company offers travel and
related consulting services to individuals and corporations around the world.

AEFA is one of the leading financial planning companies in the United States.
AEFA has over 12,000 financial advisors nationwide and offers a wide array of
products and services, including financial planning, brokerage services, mutual
funds, insurance and other investment products.

AEB provides banking and other financial services to wealthy individuals,
financial institutions and retail customers outside the United States.

The Company follows accounting principles generally accepted in the United
States (GAAP). In addition to information provided on a GAAP basis, the Company
discloses certain data on a "managed basis." This information, which should be
read only as a supplement to GAAP information, assumes there have been no
securitization transactions at TRS, i.e., as if all securitized cardmember loans
and related income effects are reflected in the Company's balance sheet and
income statements. In addition, revenues are reported net of AEFA's provision
for losses and benefits for annuities, insurance and investment certificate
products, which are essentially spread businesses. See the TRS and AEFA Results
of Operations sections for further discussion of this approach. Certain
reclassifications of prior period amounts have been made to conform to the
current presentation.

Certain of the statements below are forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995. See the
"Forward-Looking Statements" section below.

CONSOLIDATED RESULTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31, 2004 AND
2003

The Company's consolidated income before accounting change rose 25 percent to
$865 million and diluted earnings per share (EPS) before accounting change also
rose 25 percent to $0.66 in the three-month period ended March 31, 2004 as
compared to a year ago. The Company's consolidated net income of $794 million
rose 15 percent from $692 million and diluted EPS of $0.61 also increased 15
percent from $0.53. On a trailing 12-month basis, return on average
shareholders' equity was 20.7 percent.

Net income and EPS for the three months ended March 31, 2004 reflect the $71
million ($109 million pretax) or $0.05 per diluted share impact of the Company's
adoption of the American Institute of Certified Public Accountants (AICPA)
Statement of Position 03-1, "Accounting and Reporting by Insurance Enterprises
for Certain Nontraditional Long-Duration Contracts and for Separate Accounts"
(SOP 03-1). SOP 03-1 requires insurance enterprises to establish liabilities
for benefits that may become payable under variable annuity death benefit
guarantees or other insurance or annuity contract provisions. Previous to the
adoption of SOP 03-1, these costs were expensed when payable.

Both the Company's revenues and expenses are affected by changes in the relative
values of non-U.S. currencies to the U.S. dollar. The currency rate changes
increased both revenue and expense growth by approximately 3 percentage points
in 2004.

12

The following discussion is presented on a basis consistent with GAAP unless
otherwise noted.

REVENUES
Consolidated revenues for the three months ended March 31, 2004 were $6.9
billion, up 15 percent from $6.0 billion in the same period a year ago
reflecting 13 percent growth at TRS, 22 percent growth at AEFA and 7 percent
growth at AEB. As discussed in further detail below, the increase in the first
quarter was due primarily to increases in discount revenue, management and
distribution fees, travel commissions and fees, insurance and annuity revenues
and other revenues. These increases were partially offset by lower net
investment income and cardmember lending net finance charge revenue.

Discount revenue at TRS rose 20 percent as compared to a year ago as a result of
a 21 percent increase in billed business, from both growth in cards-in-force and
higher average cardmember spending, partially offset by a slightly lower
discount rate. Management and distribution fees increased 50 percent
representing a 47 percent increase in management fees and a 53 percent increase
in distribution fees. The management fees increase is primarily due to higher
average assets under management, reflecting the impact from the 2003 acquisition
of Threadneedle Asset Management Holdings LTD (Threadneedle), improvement in
equity market valuations and net asset inflows. Distribution fees increased as a
result of greater mutual fund fees, increased brokerage-related activities and
higher limited partnership product sales. Net investment income decreased 3
percent primarily due to lower interest income on investment and liquidity pools
held within card funding vehicles at TRS and lower net interest income at AEB.
In addition at AEFA, net investment income was relatively flat versus the prior
year as the benefits of higher levels of invested assets and a slightly higher
yield were offset by net investment losses primarily reflecting a $49 million
charge resulting from management's decision to further improve the investment
portfolio's risk profile through the early liquidation of a secured loan trust
managed by AEFA.

Cardmember lending net finance charge revenue at TRS decreased 2 percent as the
effect of a lower average yield more than offset the increase in the average
balance of the owned lending portfolio. Net card fees increased 5 percent
primarily reflecting 7 percent growth in cards-in-force. Travel commissions and
fees rose 23 percent as a result of a 30 percent increase in travel sales, which
includes the benefit from the acquisition of Rosenbluth International
(Rosenbluth) in the fourth quarter of 2003 and improvement in the travel
environment. Other commissions and fees increased 11 percent primarily due to
volume-related foreign exchange conversion fees and higher card fees and
assessments at TRS.

Insurance and annuity revenues increased 16 percent due to strong
property-casualty and higher life insurance-related revenues. Net securitization
income, which includes gains on sales of securitizations, net finance charge
revenue on retained interests in securitized loans and servicing income net of
related discounts, rose 9 percent primarily due to increased average balances of
securitized loans. This increase was partially offset by a $31 million reduction
in securitization income related to changes in interest-only strip (I/O strip)
assumption factors, principally higher paydowns on consumer loans. Other
revenues increased 13 percent primarily due to higher publishing and
merchant-related revenues at TRS, higher financial planning and advice services
fees at AEFA and higher foreign exchange and related income at AEB.

EXPENSES
Consolidated expenses for the three months ended March 31, 2004 were $5.7
billion, up 13 percent from $5.0 billion for the same period in 2003 reflecting
increases of 12 percent at TRS and 14 percent at AEFA and a 3 percent decline at
AEB. As discussed in further detail below, the increase in the first quarter of
2004 was primarily driven by higher human resources, marketing, promotion,
rewards and cardmember services, occupancy and equipment related costs, and
other expenses partially offset by lower provisions for losses and interest
expense.

Human resources expenses increased 19 percent versus last year due to increased
costs related to merit increases; employee benefit expenses; management
incentives, including the impact of an additional incremental year of higher
stock-based compensation expenses, and employee profit sharing costs as well as
the impacts of the late 2003 acquisitions of Rosenbluth and Threadneedle. The
higher stock-based compensation expense reflects the Company's decision to
expense stock options beginning in 2003 and to modify compensation practices and
use restricted stock awards in place of stock options for middle management.
These increases were partially offset by a

13

$44 million deferred acquisition cost (DAC) valuation benefit at AEFA reflecting
a portion of the benefit of the lengthening of amortization periods for certain
insurance and annuity products in conjunction with the adoption of SOP 03-1.
The total DAC valuation benefit of $66 million (including the $22 million
benefit noted below) and the impact of the adoption of SOP 03-1 are discussed in
the AEFA Results of Operations section below.

Total provisions for losses and benefits declined 8 percent over last year,
primarily resulting from 13 percent and 5 percent reductions in the lending and
charge card provisions, respectively, at TRS, an 82 percent reduction in
international banking provisions at AEB and a net 5 percent reduction in annuity
and investment certificate provisions at AEFA. Annuity provisions at AEFA
decreased 6 percent primarily due to lower crediting rates and lower expenses
related to guaranteed minimum death benefits, partially offset by the effect of
appreciation in the S&P 500 on equity indexed annuities this year versus
depreciation last year and a higher average inforce level. Investment
certificates provisions at AEFA increased 8 percent as higher average reserves
and the effect on the stock market certificate product of appreciation in the
S&P 500 this year versus depreciation last year were partially offset by lower
crediting rates. Life insurance, international banking and other provisions
decreased 8 percent primarily due to an improvement in bankruptcy-related
write-offs in the consumer lending portfolio in Hong Kong and lower Personal
Financial Services loan volumes at AEB. The decrease in the charge card
provision at TRS was primarily due to strong credit quality as reflected in an
improved past due rate and net loss ratio. The lending provision at TRS
decreased 13 percent despite growth in loans outstanding due to well-controlled
credit practices.

Marketing, promotion, rewards and cardmember services expenses increased 35
percent versus a year ago primarily due to a similar 35 percent increase at TRS
related to continuation of business building activities and increased rewards
costs, reflecting the strong volume growth and the continued increase in
cardmember loyalty program participation and higher redemptions. Management
believes, based on historical experience, that cardmembers enrolled in rewards
and co-brand programs yield higher spend, better retention, stronger credit
performance and greater profit for the Company. The Company expects the growth
rate in marketing, promotion, rewards and cardmember services expenses to
continue at relatively high levels throughout the remainder of the year, in
part, due to management's view of competitive opportunities in the card market.
Professional services expense rose 8 percent versus the same period a year ago
primarily due to higher business and service-related volumes at TRS and
increased legal fees at AEFA. Occupancy and equipment expense increased 15
percent primarily due to increased equipment-related technology costs at TRS.

Interest expense declined 12 percent including a 19 percent decrease in charge
card interest expense at TRS primarily due to the benefit of a lower effective
cost of funds. Other expenses rose 21 percent including a 13 percent increase at
TRS, a 37 percent increase at AEFA and a 5 percent increase at AEB. The
increases resulted primarily from the impact of the Threadneedle and Rosenbluth
acquisitions, the impact of foreign currency translation at TRS, costs related
to various industry regulatory matters at AEFA and costs incurred at AEB
reflecting the decision to further rationalize certain New York and Asia
activities. These increases were partially offset by the benefit of
reengineering initiatives and cost containment efforts and the $22 million DAC
valuation benefit at AEFA noted previously.

The effective tax rate was 31 percent for both the three-month periods ended
March 31, 2004 and 2003.

CONSOLIDATED LIQUIDITY AND CAPITAL RESOURCES

The Company believes allocating capital to its growing businesses with a return
on risk-adjusted equity in excess of their cost of capital will continue to
build shareholder value. The Company's philosophy is to retain earnings
sufficient to enable it to meet its growth objectives, and, to the extent
capital exceeds investment opportunities, return excess capital to shareholders.
Assuming the Company achieves its financial objectives of 12 to 15 percent EPS
growth, 18 to 20 percent return on equity and 8 percent revenue growth, on
average and over time, it will seek to return to shareholders an average of 65
percent of capital generated, subject to business mix, acquisitions and rating
agency requirements. The Company paid dividends of $129 million during the
quarter.

The Company has in place a share repurchase program to return equity capital in
excess of its business needs to shareholders. Repurchases are made to both
offset the issuance of new shares as part of employee compensation

14

plans and to reduce shares outstanding. The Company repurchases its common
shares primarily by open market purchases using several brokers at competitive
commission and fee rates. In addition, common shares may also be purchased from
the Company-sponsored Incentive Savings Program (ISP) to facilitate the ISP's
required disposal of shares when employee-directed activity results in an excess
common share position. Such purchases are made at market price without
commissions or other fees. During the first quarter of 2004, the Company
repurchased 19.8 million common shares at an average price of $52.11. Since the
inception of the share repurchase program in September 1994, 446 million shares
have been acquired under total authorizations to repurchase up to 570 million
shares, including purchases made under agreements with third parties.

At March 31, 2004, the Parent Company had $1.8 billion of debt or equity
securities available for issuance under shelf registrations filed with the
Securities and Exchange Commission (SEC). In addition, TRS; American Express
Centurion Bank (Centurion Bank), a wholly-owned subsidiary of TRS; American
Express Credit Corporation (Credco), a wholly-owned subsidiary of TRS; American
Express Overseas Credit Corporation Limited, a wholly-owned subsidiary of
Credco; and AEB have established programs for the issuance, outside the United
States, of debt instruments to be listed on the Luxembourg Stock Exchange. The
maximum aggregate principal amount of debt instruments outstanding at any one
time under the program will not exceed $6.0 billion. At March 31, 2004, $0.5
billion was outstanding under this program.

In April 2004, as part of ongoing funding activities, the Company renewed the
expiring portion of its committed credit line facilities. As of April 30,
2004, the Parent Company and three subsidiaries, Credco, Centurion Bank and
American Express Bank, FSB, a wholly-owned subsidiary of TRS, had total
available credit lines of $10.75 billion, including $770 million allocated to
the Parent Company and $9.4 billion allocated to Credco, which reflects
allocations made in late April 2004 of the available credit under the
facilities. Credco has the right to borrow a maximum amount of $10.1 billion,
with a commensurate reduction in the amount available to the Parent Company.
These facilities expire as follows (billions): 2005, $3.75; 2006, $2.20; 2007,
$1.05 and 2009, $3.75. At April 30, 2004, Credco's bank line coverage of
net short-term debt was 103%.

SUPPLEMENTAL INFORMATION - MANAGED NET REVENUES

The following supplemental information is presented on the basis used by
management to evaluate operations. It differs in two respects from the
accompanying financial statements, which are prepared in accordance with GAAP.
First, revenues are presented as if there had been no asset lending
securitizations at TRS. This format is generally termed on a managed basis, as
further discussed in the TRS Results of Operations section of Management's
Discussion and Analysis (MD&A). Second, revenues are considered net of AEFA's
provisions for losses and benefits for annuities, insurance and investment
certificate products, which are essentially spread businesses, as further
discussed in the AEFA Results of Operations section of MD&A. A reconciliation of
consolidated revenues from a GAAP to a net managed basis is as follows:

Consolidated managed net revenues increased 16 percent for the three months
ended March 31, 2004 to $6.7 billion, compared with $5.8 billion for the same
period in 2003. Managed net revenues rose due to greater discount revenue,
higher management and distribution fees, greater travel commissions and fees,
higher insurance and annuity revenues and higher other revenues.

See TRS and AEFA segments for a discussion of why a managed basis presentation
at TRS and net revenues at AEFA is used by management and is important to
investors.

15

TRAVEL RELATED SERVICES

RESULTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31, 2004 AND 2003

STATEMENTS OF INCOME
(Unaudited)

TRS reported net income of $665 million for the three month period ended March
31, 2004, a 14 percent increase from $584 million for the same period a year
ago.

The following management discussion includes information on both a GAAP basis
and managed basis. The managed basis presentation assumes there have been no
securitization transactions, i.e., all securitized cardmember loans and related
income effects are reflected in the Company's balance sheet and income
statement, respectively. The Company presents TRS information on a managed basis
because that is the way the Company's management views and manages the business.
Management believes that a full picture of trends in the Company's cardmember
lending business can only be derived by evaluating the performance of both
securitized and non-securitized cardmember loans. Asset securitization is just
one of several ways for the Company to fund cardmember loans. Use of a managed
basis presentation, including non-securitized and securitized cardmember loans,
presents a more accurate picture of the key dynamics of the cardmember lending
business, avoiding distortions due to the mix of funding sources at any
particular point in time. For example, irrespective of the mix, it is important
for management and investors to see metrics, such as changes in delinquencies
and write-off rates, for the entire cardmember lending portfolio because it is
more representative of the economics of the aggregate cardmember relationships
and ongoing business performance and trends over time. It is also important for
investors to see the overall growth of cardmember loans and related revenue and
changes in market share, which are significant metrics

16

in evaluating the Company's performance and which can only be properly assessed
when all non-securitized and securitized cardmember loans are viewed together on
a managed basis.

On a GAAP basis, results reflect net finance charge revenue on the owned
portfolio, comprised of unsecuritized cardmember and other loans. Revenues
relating to the Company's retained interest in securitized loan receivables are
shown in net securitization income, which includes gains on securitizations (as
discussed below), net finance charge revenue on retained interests in
securitized loans and servicing income net of related discounts. Net
securitization income increased 9 percent for the three months ended March 31,
2004 versus the same period a year ago as a result of a higher average balance
of cardmember lending securitizations. See Selected Statistical Information
below for data relating to TRS' owned portfolio.

During the three months ended March 31, 2004 and 2003, TRS recognized gains of
$39 million and $43 million, respectively, related to the securitization of $800
million and $920 million, respectively, of U.S. cardmember lending receivables.
Additionally, in the three months ended March 31, 2004, TRS recognized a $31
million reduction in securitization income related to changes in interest-only
strip (I/O strip) assumption factors, principally higher paydowns on consumer
loans. As a result, the impact of this net securitization activity was
$8 million ($5 million after-tax) and $43 million ($28 million after-tax) for
the three months ended March 31, 2004 and 2003, respectively. Management views
the gains from securitizations as discretionary benefits to be used for card
acquisition expenses, which are reflected in both marketing, promotion, rewards
and cardmember services and other operating expenses. Consequently, the managed
basis presentation for the three months ended March 31, 2004 and 2003 assumes
that the impact of this net activity was offset by higher marketing, promotion,
rewards and cardmember services expenses of $4 million and $26 million,
respectively, and other operating expenses of $4 million and $17 million,
respectively. Accordingly, the incremental expenses, as well as the impact of
this net activity, have been eliminated. The following table reconciles the
GAAP basis for certain TRS income statement line items to the managed basis
information, where different.

17

GAAP BASIS TO MANAGED BASIS RECONCILIATION -- EFFECT OF SECURITIZATIONS
(Unaudited)

THREE MONTHS ENDED MARCH 31, (Dollars in millions)

The following discussion of TRS' results is presented on a managed basis.

TRS' net revenues were up 12 percent primarily due to higher discount revenue,
travel commissions and fees, other commissions and fees and net card fees.

Discount revenue rose 20 percent compared to a year ago as a result of a 21
percent increase in billed business partially offset by a lower discount rate.
The decrease in the discount rate primarily reflects the cumulative impact of
stronger average growth in the lower rate retail and other "everyday spend"
merchant categories (e.g.,

18

supermarkets, discounters, etc.). As previously indicated, based on the
Company's business strategy, it expects to see continued changes in the mix of
business. This, along with volume-related pricing discounts and selective
repricing initiatives, will probably continue to result in some average rate
erosion over time. The 21 percent increase in billed business in the first
quarter resulted from a 16 percent increase in spending per basic cardmember
worldwide and 7 percent growth in cards-in-force. U.S. cards-in-force rose 5
percent reflecting the benefit of continued strong card acquisition spending and
an improved average customer retention level. International cards-in-force
increased 10 percent due to growth in both proprietary and network partnership
cards. U.S. billed business rose 19 percent reflecting 20 percent growth within
the consumer card business, 22 percent growth in small business services volume
and a 15 percent increase within Corporate Services. U.S. non-T&E related volume
categories, which represented approximately 64 percent of U.S. billed business
during the first three months of 2004, increased 22 percent over the same period
a year ago while U.S. T&E volumes rose 15 percent reflecting continued
improvement in all T&E industries during the quarter. Total billed business
outside the United States, excluding the impact of foreign exchange translation,
was up 13 percent reflecting a growth rate in the high-teens in Latin America,
low double-digit improvement in Asia, and high single-digit increases in Europe
and in Canada. Worldwide airline related volumes, which represented 13 percent
of total billed business volumes during the quarter, rose 20 percent as a result
of 15 percent growth in transaction volume and a 4 percent increase in the
average airline charge.

Net card fees increased 5 percent versus a year ago, reflecting the growth in
cards-in-force. The average fee per proprietary card-in-force was $35 for both
the three months ended March 31, 2004 and 2003. Cardmember lending net finance
charge revenue rose 2 percent on 13 percent growth in average worldwide lending
balances. The net interest yield on the worldwide portfolio decreased compared
to the prior year reflecting an increase in the proportion of the portfolio on
introductory or promotional rates, increased paydown rates and improved credit
quality, which reduces the proportion of the portfolio at default interest
rates, partially offset by lower funding costs.

Travel commissions and fees rose 23 percent due to a 30 percent increase in
travel sales, reflecting the Rosenbluth acquisition and improvement within the
travel environment. Other commissions and fees increased 10 percent on greater
volume-related foreign-exchange conversion fees and higher card fees and
assessments. Other revenues increased 5 percent due to larger insurance
premiums, higher publishing revenues and greater merchant-related revenues,
partially offset by lower interest income on investment and liquidity pools held
within card funding vehicles and lower ATM revenues.

Marketing, promotion, rewards and cardmember services expenses increased 39
percent compared to the prior year on the continuation of business building
activities and increased rewards costs, reflecting the strong volume growth
and the continued increase in cardmember loyalty program participation and
higher redemptions. The provision for losses on charge card products
decreased 5 percent, despite higher volume, primarily due to strong credit
quality as reflected in an improved past due rate and net loss ratio. The
provision for losses on the worldwide lending portfolio decreased 10
percent despite growth in loans outstanding due to well-controlled credit
practices. Charge card interest expense declined 19 percent due to a lower
effective cost of funds, partially offset by a higher average receivables
balance.

Human resources expenses increased 16 percent versus last year due to increased
costs related to merit increases, employee benefit expenses, management
incentives and employee profit sharing costs as well as the impacts of the 2003
acquisition of Rosenbluth and foreign currency translation. Other operating
expenses increased 13 percent reflecting, in part, the Rosenbluth acquisition,
higher business and service volume-related costs, higher equipment-related
technology costs and the impact of foreign currency translation. These increases
were partially offset by the benefits of reengineering initiatives and other
cost containment efforts.

19

SELECTED STATISTICAL INFORMATION
(Unaudited)

(Amounts in billions, except percentages and where
indicated)

* Cards-in-force include proprietary cards and cards issued under network
partnership agreements outside the United States. Average discount rate,
average basic cardmember spending and average fee per card are computed
from proprietary card activities only.

** These data relate to Visa and Eurocards issued in connection with joint
venture activities.

20

SELECTED STATISTICAL INFORMATION (CONTINUED)
(Unaudited)

(Amounts in billions, except percentages and where indicated)

TRS' owned portfolio is primarily comprised of cardmember receivables generated
by the Company's charge card products, unsecuritized U.S. cardmember loans,
international cardmember loans and unsecuritized equipment leasing receivables.

21

As discussed more fully in the TRS Liquidity and Capital Resources section
below, the Company securitizes U.S. cardmember loans as part of its financing
strategy; consequently, the level of unsecuritized U.S. cardmember loans is
primarily a function of the Company's financing requirements. As a portfolio,
unsecuritized U.S. cardmember loans tend to be less seasoned than securitized
loans, primarily because of the lead time required to designate and securitize
each loan. The Company does not currently securitize international loans.
Delinquency, reserve coverage and net write-off rates have historically been
generally comparable between the Company's owned and managed portfolios.

LIQUIDITY AND CAPITAL RESOURCES

SELECTED BALANCE SHEET INFORMATION
(GAAP Basis)

(Dollars in billions, except percentages)

* Computed on a trailing 12-month basis using total shareholder's equity as
included in the Consolidated Financial Statements prepared in accordance
with GAAP.

** Computed on a trailing 12-month basis using total assets as included in the
Consolidated Financial Statements prepared in accordance with GAAP.

TRS funds its charge card receivables and cardmember loans using various funding
sources, such as long- and short-term debt, medium-term notes, commercial paper
and asset securitizations. As part of the Company's ongoing funding activities,
during the three months ended March 31, 2004, Credco issued approximately $2.6
billion of floating rate medium-term notes with maturities of one to three
years. As of March 31, 2004, Credco had the ability to issue approximately $7.2
billion of debt securities under shelf registration statements filed with the
SEC.

In the fourth quarter of 2003, the Company began a program to develop a
liquidity portfolio to provide back-up liquidity, primarily for the commercial
paper program at Credco, and also flexibility for other short-term funding
programs at Centurion Bank. These funds are invested in two to three year U.S.
Treasury securities. At March 31, 2004, the Company held $4.0 billion in
U.S. Treasury notes under this program.

In the first quarter of 2004, the American Express Credit Account Master Trust
(the Master Trust) securitized $800 million of loans through the public issuance
of investor certificates. The securitized assets consist of loans arising in a
portfolio of designated consumer American Express Credit Card, Optima Line of
Credit and Sign & Travel/Extended Payment Option revolving credit accounts or
features owned by Centurion Bank and American Express Bank, FSB and, in the
future, may include other charge or credit accounts, features or products.
During the next 12 months, $4.0 billion of investor certificates that were
previously issued by the Master Trust are scheduled to mature. When investor
certificates mature, principal collections received from the Master Trust assets
are used to redeem the certificates. As of March 31, 2004, $18.3 billion of U.S.
Cardmember loans had been sold, net of retained subordinated interest of $1.9
billion, for a total amount securitized of $20.2 billion.

The American Express Master Trust (the Trust) securitizes charge card
receivables through the issuance of trust certificates that remain on the
Consolidated Balance Sheets. During the next 12 months, $3.0 billion of accounts
receivable trust certificates that were previously issued by the Trust are
scheduled to mature. At the time of these

22

maturities, alternate sources of funding for the net outstanding balance of
$2.8 billion will be provided by the Company's funding programs.

Net accounts receivable increased as compared to prior years as a result of
higher average cardmember spending and an increase in the number of charge
cards-in-force. Worldwide cardmember loans decreased from December 31, 2003.

AMERICAN EXPRESS FINANCIAL ADVISORS

RESULTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31, 2004 AND 2003

STATEMENTS OF INCOME
(Unaudited)

* Reflects a $109 million non-cash pretax charge ($71 million after-tax)
related to the January 1, 2004 adoption of SOP 03-1. Reclassification of
prior period amounts to conform to AEFA's current period presentation as a
result of adopting SOP 03-1 were not material.

23

SELECTED STATISTICAL INFORMATION

(Unaudited)

(Amounts in millions, except percentages and where indicated)

# - Denotes a variance of more than 100%.

* At March 31, 2004, amounts reflect September 30, 2003 balances from the
Threadneedle acquisition of $73.2 billion of assets managed for institutions,
$2.6 billion of separate account assets, $1.0 billion of other owned assets
and $7.9 billion of assets managed for individuals.

** Excludes non-branded administered assets of $3.8 billion at March 31, 2003.
Assuming such assets had been included, the increase in administered assets
would have been 43.9%.

AEFA's income before accounting change rose 71 percent to $228 million for the
three months ended March 31, 2004. AEFA reported net income of $157 million, up
18 percent from $133 million in the same period a year ago. AEFA's first quarter
2004 results reflect the $71 million ($109 million pretax) impact of the January
1, 2004 adoption of SOP 03-1. SOP 03-1 requires insurance enterprises to
establish liabilities for benefits that may become payable under variable
annuity death benefit guarantees or other insurance or annuity contract
provisions.

Total revenues increased 22 percent primarily due to significantly higher
management and distribution fees and greater insurance premiums. In addition,
the acquisition of Threadneedle in the third quarter of 2003 contributed
approximately 7 percent to the revenue growth and a modest contribution to net
income growth.

24

Management and distribution fees increased 50 percent representing a 47 percent
increase in management fees and a 53 percent increase in distribution fees. The
management fees increase is primarily due to higher average assets under
management, reflecting the impact from the 2003 acquisition of Threadneedle,
improvement in equity market valuations and net asset inflows. Distribution fees
increased as a result of greater mutual fund fees, increased brokerage-related
activities and higher limited partnership product sales. Other revenues
increased 18 percent due to higher property-casualty and life insurance-related
revenues coupled with higher financial planning and advice services fees.

Investment income was relatively flat versus last year as the benefits of higher
levels of invested assets and a slightly higher yield were offset by net
investment losses. For the three months ended March 31, 2004, $20 million of
total investment gains were more than offset by $58 million of impairments and
losses. The $58 million in total investment losses includes a $49 million charge
resulting from management's decision to further improve the investment
portfolio's risk profile through the early liquidation of a secured loan trust
(SLT) managed by AEFA. Included in these total investment gains and losses are
$18 million of gross realized gains and $5 million of gross realized losses from
sales of securities classified as Available-for-Sale. For the three months ended
March 31, 2003, $187 million of total investment gains were partially offset by
$182 million of impairments and losses. Included in these total investment gains
and losses are $186 million of gross realized gains and $49 million of gross
realized losses from sales of securities, as well as $113 million of
other-than-temporary impairment losses on investments, classified as
Available-for-Sale.

In the following table, the Company presents AEFA's aggregate revenues for the
quarters ended March 31, 2004 and 2003 on a basis that is net of provisions for
losses and benefits because the Company manages the AEFA business and evaluates
its financial performance, where appropriate, in terms of the "spread" on its
products. An important part of AEFA's business is margin related, particularly
the insurance, annuity and certificate businesses.

One of the drivers for the AEFA business is the return on invested cash,
primarily generated by sales of insurance, annuity and investment certificates,
less provisions for losses and benefits on these products. These investments
tend to be interest rate sensitive. Thus, GAAP revenues tend to be higher in
periods of rising interest rates and lower in times of decreasing interest
rates. The same relationship is true of provisions for losses and benefits, only
it is more accentuated period-to-period because rates credited to customers'
accounts generally reset at shorter intervals than the yield on underlying
investments. The Company presents this portion of the AEFA business on a net
basis to eliminate potentially less informative comparisons of period-to-period
changes in revenue and provisions for losses and benefits in light of the impact
of these changes in interest rates.

The provision for losses and benefits for annuities decreased 6 percent
primarily due to lower crediting rates and lower expenses related to guaranteed
minimum death benefits, partially offset by the effect of appreciation in the
S&P 500 on equity indexed annuities this year versus depreciation last year and
a higher average inforce level. Insurance provisions increased 5 percent as
higher inforce levels were partially offset by lower life insurance crediting
rates. Investment certificates provisions rose 8 percent as higher average
reserves and the effect on the stock market certificate product of appreciation
in the S&P 500 this year versus depreciation last year were partially offset by
lower crediting rates.

25

Human resources expense increased 26 percent reflecting higher field force
compensation-related costs, the effects of the Threadneedle acquisition, merit
increases and greater employee benefit costs. Within the home office, the
average number of employees was down 2 percent, excluding Threadneedle, which
added approximately 1,000 employees as of the September 30, 2003 acquisition.
These increases were partially offset by a $44 million DAC valuation benefit
reflecting a portion of the benefit of the lengthening of amortization periods
for certain insurance and annuity products. The total DAC valuation benefit of
$66 million (including the $22 million benefit noted below) is discussed in more
detail in the following DAC section. Other operating expenses increased 24
percent reflecting the effect of the Threadneedle acquisition, professional fees
related to various industry regulatory matters and greater legal expenses. These
increases were partially offset by the $22 million DAC valuation benefit noted
earlier and a lower minority interest expense for premium deposits related to a
joint venture with AEB. See the DAC section below for further discussion of DAC
and related adjustments.

DEFERRED ACQUISITION COSTS

Deferred acquisition costs represent the costs of acquiring new business,
principally direct sales commissions and other distribution and underwriting
costs that have been deferred on the sale of annuity, life and health insurance
and, to a lesser extent, property/casualty and certain mutual fund products. For
annuity and insurance products, DAC are amortized over periods approximating the
lives of the business, generally as a percentage of premiums or estimated gross
profits or as a portion of the interest margins associated with the products.
For certain mutual fund products, DAC are generally amortized over fixed periods
on a straight-line basis.

For annuity and insurance products, the projections underlying the amortization
of DAC require the use of certain assumptions, including interest margins,
mortality rates, persistency rates, maintenance expense levels and customer
asset value growth rates for variable products. Management routinely monitors a
wide variety of trends in the business, including comparisons of actual and
assumed experience. The customer asset value growth rate is the rate at which
contract values are assumed to appreciate in the future. The rate is net of
asset fees and anticipates a blend of equity and fixed income investments.
Management reviews and, where appropriate, adjusts its assumptions with respect
to customer asset value growth rates on a quarterly basis.

Management monitors other principal DAC assumptions, such as persistency,
mortality rates, interest margin and maintenance expense level assumptions, each
quarter. Unless management identifies a material deviation over the course of
the quarterly monitoring, management reviews and updates these DAC assumptions
annually in the third quarter of each year. When assumptions are changed, the
percentage of estimated gross profits or portion of interest margins used to
amortize DAC might also change. A change in the required amortization percentage
is applied retrospectively; an increase in amortization percentage will result
in an increase in DAC amortization expense while a decrease in amortization
percentage will result in a decrease in DAC amortization expense. The impact on
results of operations of changing assumptions with respect to the amortization
of DAC can be either positive or negative in any particular period and is
reflected in the period in which such changes are made.

During the first quarter of 2004 and in conjunction with the adoption of SOP
03-1, AEFA extended the time periods over which DAC associated with certain
insurance and annuity products are amortized. In adopting SOP 03-1, AEFA
established additional liabilities for insurance benefits that may become
payable under variable annuity death benefit guarantees or on single pay
universal life contracts. In order to establish the proper relationships between
these liabilities and DAC associated with the same contracts, AEFA changed its
estimates of meaningful life for certain contracts so DAC amortization periods
are the same as liability funding periods. As a result, AEFA recognized a $66
million valuation benefit reflecting the lengthening of the amortization periods
for the same contracts impacted by SOP 03-1.

26

DAC balances for various insurance, annuity and other products sold by AEFA are
set forth below:

IMPACT OF RECENT MARKET VOLATILITY ON RESULTS OF OPERATIONS

Various aspects of AEFA's business are impacted by equity market levels and
other market-based events. Several areas in particular involve DAC and deferred
sales inducements, recognition of guaranteed minimum death benefits (GMDB) and
certain other variable annuity benefits, asset management fees and structured
investments. The direction and magnitude of the changes in equity markets can
increase or decrease amortization of DAC and deferred sales inducement benefits,
incurred amounts under GMDB and other variable annuity benefit provisions and
asset management fees and correspondingly affect results of operations in any
particular period. Similarly, the value of AEFA's structured investment
portfolio and derivatives arising from the consolidation of certain secured loan
trusts are impacted by various market factors. Persistency of, or increases in,
bond and loan default rates, among other factors, could result in negative
adjustments to the market values of these investments in the future, which would
adversely impact results of operations. See AEFA's Liquidity and Capital
Resources section of MD&A for a further discussion of structured investments and
consolidated derivatives.

MUTUAL FUND INDUSTRY DEVELOPMENTS

As has been widely reported, the Securities and Exchange Commission, the
National Association of Securities Dealers, Inc. (NASD) and several state
attorneys general have brought proceedings challenging several mutual fund
industry practices, including late trading, market timing, disclosure of revenue
sharing arrangements and inappropriate sales of B shares. AEFA has received
requests for information concerning its practices and is providing information
and cooperating fully with these inquiries.

In addition to the foregoing, in February 2004 AEFA was one of 15 firms that
settled an enforcement action brought by the SEC and the NASD relating to
breakpoint discounts (i.e., volume discounts available to investors who make
large mutual fund purchases) pursuant to which AEFA agreed to pay a fine of $3.7
million and to reimburse customers to whom the firm failed to deliver such
discounts.

In addition, Congress has proposed legislation and the SEC has proposed and, in
some instances, adopted rules relating to the mutual fund industry, including
expenses and fees, mutual fund corporate governance and disclosures to
customers. While there remains a significant amount of uncertainty as to what
legislative and regulatory initiatives may ultimately be adopted, these
initiatives could impact mutual fund industry participants' results, including
AEFA's, in future periods.

27

LIQUIDITY AND CAPITAL RESOURCES

SELECTED BALANCE SHEET INFORMATION

* Computed on a trailing 12-month basis using total shareholder's equity as
included in the Consolidated Financial Statements prepared in accordance
with GAAP.

Investments increased compared to March 31, 2003 primarily as a result of sales
of the underlying fixed rate products and the inclusion of assets related to the
September 30, 2003 acquisition of Threadneedle Asset Management Holdings LTD.
Investments include $3.1 billion, $3.2 billion and $1.8 billion of below
investment grade securities (excluding net unrealized appreciation and
depreciation) at March 31, 2004, December 31, 2003 and March 31, 2003,
respectively. These investments represent 7 percent, 8 percent and 5 percent of
AEFA's investment portfolio at March 31, 2004, December 31, 2003 and March 31,
2003, respectively. Non-performing assets relative to invested assets (excluding
short-term cash positions) were 0.07% at both March 31, 2004 and December 31,
2003. Management believes a more relevant measure of exposure of AEFA's below
investment grade securities should exclude $231 million of below investment
grade securities (excluding net unrealized appreciation and depreciation), which
were recorded as a result of the adoption of the Financial Accounting Standards
Board (FASB) Interpretation No. 46 (revised December 2003), "Consolidation of
Variable Interest Entities," (FIN 46). These assets are not available for AEFA's
general use as they are for the benefit of the collateralized debt obligation
(CDO) debt holders and reductions in values of such investments will be fully
absorbed by the third party investors. Excluding the impacts of FIN 46,
investments include $2.9 billion of below investment grade securities (excluding
net unrealized appreciation and depreciation), representing 7 percent of AEFA's
investment portfolio at March 31, 2004.

During 2004, AEFA continued to hold investments in CDOs and an SLT, some of
which are also managed by AEFA, and were not consolidated pursuant to the
adoption of FIN 46 as the Company was not considered a primary beneficiary. As a
condition to its managing certain CDOs, AEFA is required to invest in the
residual or "equity" tranche of the CDO, which is typically the most
subordinated tranche of securities issued by the CDO entity. AEFA invested in
CDOs and the SLT as part of its investment strategy in order to offer a
competitive rate to contractholders' accounts. AEFA's exposure as an investor is
limited solely to its aggregate investment in the CDOs and SLTs, and it has no
obligations or commitments, contingent or otherwise, that could require any
further funding of such investments. As of March 31, 2004, the carrying values
of the CDO residual tranches and SLT notes, managed by AEFA, were $17 million
and nil, respectively. AEFA also has a retained interest in a CDO securitizaton
with a carrying value of $697 million, of which $514 million is considered
investment grade, as well as an additional $28 million in rated CDO tranches
and $27 million in a minority-owned SLT, both of which are managed by third
parties. CDOs and the SLT are illiquid investments. As an investor in the
residual tranche of CDOs, AEFA's return correlates to the performance of
portfolios of high-yield bonds and/or bank loans. As a noteholder of the
SLT, AEFA's return is based on a reference portfolio of loans.

28

The carrying value of the CDO and SLT investments, as well as derivatives
recorded on the balance sheet as a result of consolidating certain SLTs, and
AEFA's projected return are based on discounted cash flow projections that
require a significant degree of management judgment as to assumptions primarily
related to default and recovery rates of the high-yield bonds and/or bank
loans either held directly by the CDO or in the reference portfolio of the
SLT and, as such, are subject to change. Generally, the SLTs are structured
such that the principal amount of the loans in the reference portfolio may be
up to five times that of the par amount of the notes held by AEFA. Although
the exposure associated with AEFA's investment in CDOs and SLTs is limited
to the carrying value of such investments, they have additional volatility
associated with them because the amount of the initial value of the loans
and/or other debt obligations in the related portfolios is significantly
greater than AEFA's exposure. In addition, the derivatives recorded as a
result of consolidating certain SLTs under FIN 46 are valued based on the
expected performance of a reference portfolio of high-yield loans. The
exposure to loss as a result of AEFA's investment in these SLTs
consolidated under FIN 46 is represented by the pretax net assets of the
consolidated SLTs which were $692 million at March 31, 2004; upon the closing
of the early liquidation of an SLT as described above, this exposure is expected
to be reduced by approximately $220 million. Deterioration in the value of the
high-yield bonds or bank loans would likely result in deterioration of AEFA's
investment return with respect to the relevant CDO or SLT investment or
consolidated derivative, as the case may be. In the event of significant
deterioration of a portfolio, the relevant CDO or SLT may be subject to early
liquidation, which could result in further deterioration of the investment
return or, in severe cases, loss of the CDO, SLT or consolidated derivative
carrying amount.

Separate account assets increased from the prior year due to market
appreciation, an additional $2.6 billion of assets from the Threadneedle
acquisition as well as net inflows. Separate account assets increased from
December 31, 2003 due to market appreciation and net inflows.

Client contract reserves increased 8 percent when compared to March 31, 2003
primarily as a result of positive net cash flows in fixed insurance, fixed
annuities and investment certificates.

29

AMERICAN EXPRESS BANK

RESULTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31, 2004 AND 2003

STATEMENTS OF INCOME
(Unaudited)

AEB reported net income of $30 million for the first quarter of 2004, up 55
percent from $19 million for the same period a year ago. First quarter results
include $11 million ($8 million after-tax) of human resources and other
operating costs reflecting AEB's decision to further rationalize certain New
York and Asia activities.

Net interest income declined 8 percent due to lower levels of Personal Financial
Services (PFS) loan balances, reflecting AEB's decision to temporarily curtail
loan origination in Hong Kong, partially offset by strong growth in Private
Banking loans, in addition to spread improvement and increased volumes in the
investment portfolio. Commissions and fees increased 27 percent primarily due to
higher volumes in the Financial Institutions Group (FIG) and Private Banking.
Foreign exchange income and other revenues rose 11 percent due to higher client
activity in Private Banking, partially offset by lower spread income within the
premium deposits joint venture with AEFA and lower capital gains.

Human resources expenses rose 24 percent reflecting merit increases, higher
management incentive costs and reengineering expenses in New York and Asia, as
noted previously. Other operating expenses rose 11 percent primarily due to
currency translation losses, previously recorded in shareholder's equity,
resulting from AEB's decision to further rationalize certain activities in Asia.

Provision for losses decreased 82 percent due to an improvement in
bankruptcy-related write-offs in the consumer lending portfolio in Hong Kong and
lower PFS loan volumes.

30

LIQUIDITY AND CAPITAL RESOURCES

SELECTED BALANCE SHEET INFORMATION (GAAP BASIS)

(a) Allocation of reserves (millions):
Loans $ 106 $ 113 $ 145
Other assets, primarily matured foreign
exchange and other derivative contracts 6 6 5
Other credit-related commitments 1 2 5
------------ ------------ ------------
Total reserve for credit losses $ 113 $ 121 $ 155
============ ============ ============

(b) Includes assets managed by AEFA.

(c) Computed on a trailing 12-month basis using total assets as included in the
Consolidated Financial Statements prepared in accordance with GAAP.

(d) Computed on a trailing 12-month basis using total shareholder's equity as
included in the Consolidated Financial Statements prepared in accordance
with GAAP.

(e) Based on legal entity information.

AEB had worldwide loans outstanding at March 31, 2004 of approximately $6.4
billion, down from $6.5 billion at December 31, 2003 but up from $5.7 billion
at March 31, 2003. The increase since the first quarter of 2003 results from a
net $600 million increase in consumer and Private Banking loans, consisting of
an $800 million increase in Private Banking loans and a $200 million decrease in
PFS and other loans, and a $200 million increase in Financial Institution loans,
partially offset by a $100 million decrease in Corporate Banking loans. As of
March 31, 2004, consumer and Private Banking loans comprised 70 percent of total
loans as compared to 68 percent and 65 percent at December 31, 2003 and March
31, 2003, respectively. Corporate Banking loans comprised 2 percent of total
loans at March 31, 2004 versus 3 percent at December 31, 2003 and 8 percent at
March 31, 2003 as AEB continues to wind down its Corporate Banking business.
Financial Institution loans comprised 28 percent of total loans at March 31,
2004 as compared to 29 percent at December 31, 2003 and 27 percent at March 31,
2003.

Total non-performing loans of $69 million at March 31, 2004 decreased from $78
million at December 31, 2003 and $106 million at March 31, 2003. The decreases
reflect loan payments and write-offs, partially offset by net downgrades, mostly
in India.

Other banking activities, such as securities, unrealized gains on foreign
exchange and derivatives contracts, various contingencies and market placements
added approximately $7.4 billion and $7.6 billion to AEB's credit exposures at
March 31, 2004 and 2003, respectively. Included in the $7.4 billion of
additional exposures at March 31, 2004 are relatively lower risk cash and
securities-related balances totaling $5.3 billion.

31

Managed assets rose over the past 12 months primarily due to 17 percent growth
in Private Banking client holdings, 15 percent growth in PFS client holdings and
95 percent growth in FIG managed assets reflecting net asset inflows, market
appreciation and a positive foreign currency translation impact.

CORPORATE AND OTHER

Corporate and Other reported net expenses of $58 million and $44 million for the
three months ended March 31, 2004 and 2003, respectively. Net expenses increased
primarily due to increased interest expense on long-term debt issued in the
second half of 2003.

OTHER REPORTING MATTERS

ACCOUNTING DEVELOPMENTS

See "Recently Issued Accounting Standards" section of Note 1 to the Consolidated
Financial Statements.

ITEM 4. CONTROLS AND PROCEDURES

The Company's management, with the participation of the Company's Chief
Executive Officer and Chief Financial Officer, has evaluated the effectiveness
of the Company's disclosure controls and procedures (as such term is defined in
Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as
amended (the "Exchange Act")) as of the end of the period covered by this
report. Based on such evaluation, the Company's Chief Executive Officer and
Chief Financial Officer have concluded that, as of the end of such period, the
Company's disclosure controls and procedures are effective. There have not been
any changes in the Company's internal control over financial reporting (as such
term is defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during
the fiscal quarter to which this report relates that have materially affected,
or are reasonably likely to materially affect, the Company's internal control
over financial reporting.

FORWARD-LOOKING STATEMENTS

This report includes forward-looking statements, which are subject to risks and
uncertainties. The words "believe," "expect," "anticipate," "optimistic,"
"intend," "plan," "aim," "will," "may," "should," "could," "would," "likely,"
and similar expressions are intended to identify forward-looking statements.
Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of the date on which they are made. The Company
undertakes no obligation to update or revise any forward-looking statements.
Factors that could cause actual results to differ materially from these
forward-looking statements include, but are not limited to: the Company's
ability to successfully implement a business model that allows for significant
earnings growth based on revenue growth that is lower than historical levels,
including the ability to improve its operating expense to revenue ratio both in
the short-term and over time, which will depend in part on the effectiveness of
reengineering and other cost-control initiatives, as well as factors impacting
the Company's revenues; the Company's ability to cost effectively manage and
expand cardmember benefits, including containing the growth of its marketing,
promotion, rewards and cardmember services expenses; the Company's ability to
accurately estimate the provision for the cost of the Membership Rewards
program; the Company's ability to grow its business and meet or exceed its
return on shareholders' equity target by reinvesting approximately 35% of
annually-generated capital, and returning approximately 65% of such capital to
shareholders, over time, which will depend on the Company's ability to manage
its capital needs and the effect of business mix, acquisitions and rating agency
requirements; the ability of the Company to generate sufficient revenues for
expanded investment spending and to actually spend such funds to the extent
available, and the ability to capitalize on such investments to improve business
metrics; credit risk related to consumer debt, business loans, merchant
bankruptcies and other credit exposures both in the U.S. and internationally;
volatility in the valuation assumptions for the interest-only (I/O) strip
relating to TRS' lending securitizations; fluctuation in the equity and fixed
income markets, which can affect the amount and types of investment products
sold by AEFA, the market value of its managed assets, and management,
distribution and other fees received based on the value of those assets; AEFA's
ability to recover Deferred Acquisition Costs (DAC), as

32

well as the timing of such DAC amortization, in connection with the sale of
annuity, insurance and certain mutual fund products; changes in assumptions
relating to DAC, which could impact the amount of DAC amortization; the ability
to improve investment performance in AEFA's businesses, including attracting and
retaining high-quality personnel; the success, timeliness and financial impact,
including costs, cost savings and other benefits including increased revenues,
of reengineering initiatives being implemented or considered by the Company,
including cost management, structural and strategic measures such as vendor,
process, facilities and operations consolidation, outsourcing (including, among
others, technologies operations), relocating certain functions to lower-cost
overseas locations, moving internal and external functions to the Internet to
save costs, and planned staff reductions relating to certain of such
reengineering actions; the ability to control and manage operating,
infrastructure, advertising and promotion and other expenses as business expands
or changes, including balancing the need for longer-term investment spending;
the potential negative effect on the Company's businesses and infrastructure,
including information technology, of terrorist attacks, disasters or other
catastrophic events in the future; the impact on the Company's businesses
resulting from continuing geopolitical uncertainty; the overall level of
consumer confidence; consumer and business spending on the Company's travel
related services products, particularly credit and charge cards and growth in
card lending balances, which depend in part on the ability to issue new and
enhanced card products and increase revenues from such products, attract new
cardholders, capture a greater share of existing cardholders' spending, sustain
premium discount rates, increase merchant coverage, retain cardmembers after low
introductory lending rates have expired, and expand the global network services
business; the triggering of obligations to make payments to certain co-brand
partners, merchants, vendors and customers under contractual arrangements with
such parties under certain circumstances; successfully cross-selling financial,
travel, card and other products and services to the Company's customer base,
both in the United States and internationally; a downturn in the Company's
businesses and/or negative changes in the Company's and its subsidiaries' credit
ratings, which could result in contingent payments under contracts, decreased
liquidity and higher borrowing costs; fluctuations in interest rates, which
impact the Company's borrowing costs, return on lending products and spreads in
the investment and insurance businesses; credit trends and the rate of
bankruptcies, which can affect spending on card products, debt payments by
individual and corporate customers and businesses that accept the Company's card
products and returns on the Company's investment portfolios; fluctuations in
foreign currency exchange rates; political or economic instability in certain
regions or countries, which could affect lending and other commercial
activities, among other businesses, or restrictions on convertibility of certain
currencies; changes in laws or government regulations; the costs and integration
of acquisitions; and outcomes and costs associated with litigation and
compliance and regulatory matters. A further description of these and other
risks and uncertainties can be found in the Company's Annual Report on Form 10-K
for the year ended December 31, 2003, and its other reports filed with the SEC.

33

PART II. OTHER INFORMATION

AMERICAN EXPRESS COMPANY

Item 1. Legal Proceedings

The Company and its subsidiaries are involved in a number of legal and
arbitration proceedings, including class actions, concerning matters
arising in connection with the conduct of their respective business
activities. The Company believes it has meritorious defenses to each of
these actions and intends to defend them vigorously. The Company
believes that it is not a party to, nor are any of its properties the
subject of, any pending legal or arbitration proceedings that would have
a material adverse effect on the Company's consolidated financial
condition, results of operation or liquidity. However, it is possible
that the outcome of any such proceedings could have a material impact on
results of operations in any particular reporting period as the
proceedings are resolved. Certain legal proceedings involving the
Company are set forth below. For a discussion of certain other legal
proceedings involving the Company and its subsidiaries, please refer to
the Company's Annual Report on Form 10-K for the year ended December 31,
2003.

In June 2002, British Airways filed an action in the United States
District Court for the Southern District of New York captioned British
Airways PLC v. American Express Travel Related Services Company, Inc.
The action arose over British Airways' decision not to accept any credit
or charge cards (including the American Express card) in the United
Kingdom for payment of "corporate net fares", which are fares negotiated
privately with corporations. On April 21, 2004, British Airways and
American Express mutually agreed to voluntarily dismiss each party's
respective claims against the other.

Beginning in mid-July 2002, 12 putative class action lawsuits were filed
in the United States District Court for the Southern District of New
York. In October 2002, these cases were consolidated under the caption
In Re American Express Company Securities Litigation. These lawsuits
allege violations of the federal securities laws and the common law in
connection with alleged misstatements regarding certain investments in
high-yield bonds and write downs in the 2000-2001 timeframe. The
purported class covers the period from July 18, 1999 to July 17, 2001.
The actions seek unspecified compensatory damages as well as
disgorgement, punitive damages, attorneys' fees and costs, and interest.
On March 31, 2004, the Court granted the Company's motion to dismiss the
lawsuit. In May 2004, the plaintiffs gave notice that they intended to
appeal the Court's order of dismissal.

The Company has been named in several purported class actions in various
state courts alleging that the Company violated the respective state's
laws by wrongfully collecting amounts assessed on converting
transactions made in foreign currencies to U.S. dollars and/or failing
to properly disclose the existence of such amounts in its Cardmember
agreements and billing statements. The plaintiffs in the actions seek,
among other remedies, injunctive relief, money damages and/or attorneys'
fees on their own behalf and on behalf of the putative class of persons
similarly situated. In February 2004, the Company and certain of its
subsidiaries filed a motion in the U.S. District Court for the Southern
District of Florida in the case captioned Lipuma v. American Express
Bank, American Express Travel Related Services Company, Inc. and
American Express Centurion Bank (filed in August 2003) seeking
preliminary approval of a nationwide class action settlement to resolve
all lawsuits and allegations with respect to the Company's collection
and disclosure of fees assessed on transactions made in foreign
currencies. The motion asked the Court to preliminarily approve a
settlement pursuant to which the Company would (a) deposit $66 million
into a fund that would be established to reimburse class members with
valid claims and pay attorneys' fees and (b) make certain changes to the
disclosures in its Cardmember agreements and billing statements
regarding its foreign currency conversion practices. The Company has
established reserves to cover the proposed payment that would be made to

34

reimburse class members and pay attorneys' fees. The motion also asked
the court to enjoin all other proceedings that make related allegations
pending a final approval hearing including, but not limited to the
following cases: (i) Environmental Law Foundation, et al. v. American
Express Company, et al., Superior Court of Alameda County, California
(filed March 2003); (ii) Rubin v. American Express Company and American
Express Travel Related Services Company, Inc., Circuit Court of Madison
County, Illinois (filed April 2003); (iii) Angie Arambula, et al. v.
American Express Company, et al., District Court of Cameron County,
Texas, 103rd Judicial District (filed May 2003); (iv) Fuentes v.
American Express Travel Related Services Company, Inc. and American
Express Company, District Court of Hidalgo County, Texas (filed May
2003); (v) Wick v. American Express Company, et al., Circuit Court of
Cook County, Illinois (filed May 2003); (vi) Bernd Bildstein v. American
Express Company, et al., Supreme Court of Queens County, New York (filed
June 2003); (vii) Janowitz v. American Express Company, et al., Circuit
Court of Cook County, Illinois (filed September 2003); and (viii) Paul
v. American Express Company, et al., Superior Court of Orange County,
California (filed January 2004). Such settlement was preliminarily
approved by the Court in February 2004. Subsequent to such preliminary
approval, the matter was reassigned to another judge in the same
court. On April 29, 2004, that judge vacated the preliminary approval
order and invited the parties to present the settlement for
consideration once again. The parties intend on doing so in mid-May
2004.

The Company has been named in a number of purported class actions in
which the plaintiffs allege an unlawful antitrust tying arrangement
between the Company's charge cards, credit cards and debit cards in
violation of various state and federal laws, including the following:
(i) Cohen Rese Gallery et al. v. American Express Company et al., U.S.
District Court for the Northern District of California (filed July
2003); (ii) Italian Colors Restaurant v. American Express Company et
al., U.S. District Court for the Northern District of California (filed
August 2003); (iii) DRF Jeweler Corp. v. American Express Company et
al., U.S. District Court for the Southern District of New York (filed
December 2003); (iv) Hayama Inc. v. American Express Company et al.,
Superior Court of California, Los Angeles County (filed December 2003);
(v) Chez Noelle Restaurant v. American Express Company et al., U.S.
District Court for the Southern District of New York (filed January
2004); (vi) Mascari Enterprises d/b/a Sound Stations v. American Express
Company et al., U.S. District Court for the Southern District of New
York (filed January 2004); and (vii) Mims Restaurant v. American Express
Company et al., U.S. District Court for the Southern District of New
York (filed February, 2004). The plaintiffs in these actions seek
injunctive relief and an unspecified amount of damages. Upon motion to
the Court by the Company, the venue of the Cohen Rese and Italian Colors
actions was moved to the U.S. District Court for the Southern District
of New York in December 2003. Each of the above-listed actions (except
for Hayama) is now pending in the U.S. District Court for the Southern
District of New York. On April 30, 2004, the Company filed a motion to
dismiss all the filed actions pending in the U.S. District Court for the
Southern District of New York. In addition, the Company has asked the
Court in the Hayama action to stay that action pending resolution of the
motion in the Southern District of New York.

In July 2003, a National Association of Securities Dealers, Inc.
("NASD") arbitration panel held Securities America, Inc. ("SAI"), a
wholly owned subsidiary of the Company, liable in connection with
certain claims filed by clients of a former broker of SAI who adopted an
assumed identity to work for SAI and then allegedly engaged in improper
practices in connection with his clients and their accounts. The
arbitration panel awarded the clients approximately $1.4 million in
compensatory damages and approximately $4.1 million in punitive damages.
SAI filed a motion to have the decision of the arbitration panel
vacated. The matter was subsequently settled for a reduced amount. To
date, 16 additional claims by other clients (or groups of clients) of
the former broker have been filed against SAI in various courts and
before the NASD. Eleven of those claims have been settled or resolved by
final judgment.

The Securities and Exchange Commission ("SEC"), NASD, and several
state attorneys general has brought numerous enforcement proceedings
against individuals and firms challenging several

35

mutual fund industry practices including late trading (allowing
mutual fund customers to receive 4:00 p.m. ET prices for orders placed
or confirmed after 4:00 p.m. ET), market timing (abusive rapid trading
in mutual fund shares), disclosure of revenue sharing arrangements,
which are paid by fund advisers or companies to brokerage firms who
agree to sell those funds, and inappropriate sales of B (no front end
load) shares. American Express Financial Advisors ("AEFA") has
received requests for information and has been contacted by regulatory
authorities concerning its practices and is cooperating fully with
these inquiries.

In addition to the foregoing, in February 2004 AEFA was one of 15 firms
that settled an enforcement action brought by the SEC and the NASD
relating to breakpoint discounts (i.e., volume discounts available to
investors who make large mutual fund purchases) pursuant to which AEFA
agreed to pay a fine of $3.7 million and to reimburse customers to whom
the firm failed to deliver such discounts.

In early March 2004, a purported class action, captioned Naresh Chand v.
American Express Company, American Express Financial Corporation and
American Express Financial Advisors, Inc. was filed in the United States
District Court for the Southern District of New York. Subsequent to the
filing of the Chand lawsuit, the following purported class actions were
also filed against the Company, American Express Financial Corporation
and American Express Financial Advisors, Inc. in the U.S. District Court
for the Southern District of New York: (i) Elizabeth Flenner v. American
Express Company et al. (March 2004); (ii) John B. Perkins v. American
Express Company et al. (March 2004); (iii) Kathie Kerr v. American
Express Company et al. (April 2004); and (iv) Leonard D. Caldwell,
Gale D. Caldwell and Richard T. Allen v. American Express Company et al.
(April 2004). The plaintiffs in each of the lawsuits allege violations
of certain federal securities laws. In particular the plaintiffs allege
that the defendants did not adequately disclose "incentive arrangements"
for the sale of certain of the defendants' "preferred" mutual funds.
The lawsuits seek an unspecified amount of damages, rescission and
restitution.

In mid-April 2004, a purported class action captioned Corgan v. American
Express Financial Corporation and American Express Financial Advisors
was filed in the Circuit Court of St. Clair County, Illinois. The
complaint also names various other defendants that are not affiliated
with the Company and its subsidiaries. The plaintiff purports to
represent a class of all persons holding shares in mutual funds within
various defendants' respective fund complexes, including AEFA's, within
the last ten years. The plaintiff alleges that persons holding shares in
the defendants' funds were damaged by defendants' "breaches of
prospectuses, subscription agreements and confirmations." The lawsuit
seeks damages and attorneys' fees. The Company intends to file a motion
to dismiss the complaint.

36

Item 2. Changes in Securities, Use of Proceeds and Issuer Purchases of Equity
Securities

(e) Issuer Purchases of Securities

Note: The Board of Directors of the Company authorized the repurchase of
120 million shares of common stock in each of September 1998 and
November 2002. At present, the Company has approximately 4 million
and 120 million shares, respectively, remaining under such
authorizations. Such authorizations do not have an expiration
date, and at present, there is no intention to modify or otherwise
rescind such authorizations. Since September 1994, the Company has
acquired 446 million shares under various Board authorizations to
repurchase up to an aggregate of 570 million shares, including
purchases made under agreements with third parties.

In addition to the repurchases described in the table above, the
following shares of common stock were surrendered or withheld in
connection with the payment of the exercise price in respect of
the exercise of outstanding stock options: January 2004, 231,387
shares; February 2004, 613,195 shares and March 2004, 187,892
shares.

37

Item 4. Submission of Matters to a Vote of Security Holders

The Company's annual meeting of shareholders was held on April 26, 2004.
The matters that were voted upon at the meeting, and the number of votes
cast for, against or withheld, as well as the number of abstentions and
broker non-votes, as to each such matter, where applicable, are set
forth below.

Item 6. Exhibits and Reports on Form 8-K

(a) Exhibits

See Exhibit Index on page E-1 hereof.

(b) Reports on Form 8-K:

Form 8-K, dated January 26, 2004, Items 9 and 12, reporting on the
Company's financial results for the three months and fiscal year
ended December 31, 2003, and including a 2003 Fourth Quarter/Full
Year Earnings Supplement.

Form 8-K, dated January 27, 2004, Item 9, announcing the election of
Ursula M. Burns to the Board of Directors of the Company.

Form 8-K, dated February 2, 2004, Item 9, reporting on the
announcement of a card issuing alliance between the Company and MBNA
America.

38

Form 8-K, dated February 4, 2004, Item 9, reporting on a
presentation delivered by Kenneth I. Chenault, Chairman and Chief
Executive Officer of the Company, and David C. House, Group
President, Global Network and Establishment Services, to the
financial community.

Form 8-K, dated April 22, 2004, Items 9 and 12, reporting on the
Company's financial results for the three months ended March 31,
2004, and including a 2004 First Quarter Earnings Supplement.

39

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned, thereunto duly authorized.

AMERICAN EXPRESS COMPANY
------------------------
(Registrant)

Date: May 10, 2004 By /s/ Gary L. Crittenden
-------------------------------------
Gary L. Crittenden
Executive Vice President and
Chief Financial Officer

Date: May 10, 2004 By /s/ Joan Lordi Amble
-------------------------------------
Joan Lordi Amble
Senior Vice President and
Comptroller
(Principal Accounting Officer)

40

EXHIBIT INDEX

The following exhibits are filed as part of this Quarterly Report:

E-1